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Five: Check mid-woofer operation via diagnosis (app)

  • October 13, 2024
  • 6 replies
  • 98 views

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Good morning, I would like to know if through the diagnosis available on the app it is possible to understand if one of the three mid-woofers of a Five is working correctly. Unfortunately the Five's grille is very dense and I can't see if it moves correctly. Thank you very much.

Massimo

Best answer by Airgetlam

To my knowledge, nothing can be ‘seen’ by the customer. I don’t know if it is part of the diagnostic that Sonos employees can look at, you might try submitting one, and calling Sonos Support directly to discuss it.

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6 replies

Airgetlam
  • Answer
  • October 13, 2024

To my knowledge, nothing can be ‘seen’ by the customer. I don’t know if it is part of the diagnostic that Sonos employees can look at, you might try submitting one, and calling Sonos Support directly to discuss it.


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  • Author
  • Trending Lyricist I
  • October 13, 2024

Hi, thanks for the reply. I had sent a diagnosis in the past, but I don't remember what procedure I followed. Maybe they had responded to my community post.


Schlumpf
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  • Virtuoso
  • October 13, 2024

Hi, thanks for the reply. I had sent a diagnosis in the past, but I don't remember what procedure I followed. Maybe they had responded to my community post.

The regular way ist talking to someone from support staff via chat or phone and telling her/him the diag number. They will take a look at the data and tell you if they can see the needed information. 


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  • Author
  • Trending Lyricist I
  • October 13, 2024

Thanx a lot!


Airgetlam
  • October 13, 2024

And here is the explanation on how to submit a system diagnostic.


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  • Author
  • Trending Lyricist I
  • October 14, 2024

Thank you.