Good morning, I would like to know if through the diagnosis available on the app it is possible to understand if one of the three mid-woofers of a Five is working correctly. Unfortunately the Five's grille is very dense and I can't see if it moves correctly. Thank you very much.
Massimo
To my knowledge, nothing can be ‘seen’ by the customer. I don’t know if it is part of the diagnostic that Sonos employees can look at, you might try submitting one, and calling Sonos Support directly to discuss it.
Hi, thanks for the reply. I had sent a diagnosis in the past, but I don't remember what procedure I followed. Maybe they had responded to my community post.
Hi, thanks for the reply. I had sent a diagnosis in the past, but I don't remember what procedure I followed. Maybe they had responded to my community post.
The regular way ist talking to someone from support staff via chat or phone and telling her/him the diag number. They will take a look at the data and tell you if they can see the needed information.
Thanx a lot!
And here is the explanation on how to submit a system diagnostic.
Thank you.
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