Skip to main content

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 5,156 Topics
  • 22,342 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 22
  • 131
Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
  • 1
  • 0
5156 Topics
S
Sstevenson52Contributor I
asked in Speakers
updated app

Why can’t I find volume controls in the app?

60
S
6 months ago
C
Cwatson.Contributor I
asked in Speakers
the new app keeping us from using our speakers

When will Sonos admit this app does not work and give us back the previous one?   I had to factory reset my system as it just kept disconnecting and now I can’t even add the speakers back in. They are the new era speakers I should add to so it’s not like I’m using older hardware.   I can’t use them at all.   They don’t even work properly over Bluetooth.   Sonos. Listen to your customer base and do something. 

100
C
6 months ago
S
ShilohContributor I
asked in Speakers
Sonos play five

Sonos play 5 gen2 no longer shows up on the app. I also have the arc with satellite speakers and they show up fine. Please help.

50
S
6 months ago
D
DrmomAvid Contributor I
asked in Speakers
stereo pair not showing on ipad airplay after app update

Since the app update my stereo pair isn’t showing up as an option on my iPad for any air playAny ideas or it’s just another glitch in the new app.  

120
D
6 months ago
M
mickalvContributor I
asked in Speakers
Products missing since new sonos app

There was a problem adding your Sonos Arc to your system. Try again later.

342
D
6 months ago
B
BenHebContributor I
asked in Speakers
Sonos five et vidéoprojecteur

Bonjour,Ma sonos five est reliée par un câble audio à un vidéoprojecteur lui même relié par un câble HDMI à ma box ou lecteur DVD.Cette configuration fonctionnait parfaitement jusqu'à la mise à jour de l'application en mai 2024.Depuis cette mise à jour, le son diffusé correspond uniquement au fond sonore du film regardé et il n'y a plus aucun dialogue.Si quelqu'un a une idée du réglage à effectuer pour que cela refonctionne ?Merci. Moderator edit:Google Translate- Good morning,My sonos five is connected by an audio cable to a video projector which is itself connected by an HDMI cable to my box or DVD player.This configuration worked perfectly until the app update in May 2024.Since this update, the sound broadcast corresponds only to the background sound of the film being watched and there is no longer any dialogue.Does anyone have an idea of ​​what to do to get this working again?THANKS.

270
B
6 months ago
J
jeegneshEnthusiast I
posted in Speakers
Sonos Five wall mounting high best outcome?

Hi, I have had a pair of Sonos Five gen 2 in my kitchen - snug type room for some years now they are positioned horribly because wife won the war of where they go, sad I know.  I now have planning permission to move them, currently to a particular area but could always try to extend that planning permission. Attached pictures the red line is where I am looking at right now, my instinct says to place them on the left and right corners, using flexion mount and fire them into the room angled down.  The corners is going to be a little trouble due to water pipes and power plus I am doing myself and trying to limit decorative rework. One question I have is what if I place them closer together all the way to them being side by side? Or maybe have just one in the middle and place the other somewhere on the other side of the room.Basically open to ideas as I am running out of ideas. 

1395
Stanley_4
6 months ago
C
clnhseContributor II
asked in Speakers
lighting strike

I got hit by lighting. I cannot get my system back. Two of my amps will not light up. The other items sound bar, sub, two amps , and boost will not connect. I tried everything.  

362
Stanley_4
6 months ago
G
GalazContributor I
asked in Speakers
Sub (Gen3) - Quiet

Hi!I've recently gotten the Sub Gen3 and paired it with my Era 100s.So far, the connection seems fine, but the bass is way lower than I hoped (underwhelming). I'm not sure if I've done something wrong during setup, but currently, I have it set to +15, and it's still low.I've factory reset my sub and both of my Era 100s, reset the Wi-Fi router, and reconnected everything, but it’s still not performing well. The bass remains underwhelming. I have Trueplay on, and I’ve tried turning it off and resetting it multiple times. I’ve also moved the sub around to see if that would change the volume, but nothing changed.Is there anything else I can try to fix this? I'm certain it shouldn't be on +15 and still be this low. Honestly, my Era 100s have more impressive bass than the Sub Gen3.Thanks!

581
Stanley_4
6 months ago
S
SircContributor I
asked in Speakers
sonos versus TV

Ik bezit reeds jaren mijn SONOS One toestel. Daar de klank komend uit een smart TV toch niet zo optimaal is vroeg ik mij af of ik beide toestellen kan koppelen zodat ik een veel betere klank krijg van TV in vergelijking met nu.  Moderator edit:Google Translate-I have owned my SONOS One device for years. Since the sound coming from a smart TV is not that optimal, I wondered whether I can connect both devices so that I get a much better sound from the TV compared to now.

402
Corry P
6 months ago
M
mat_physioContributor I
asked in Speakers
era 100 unable to connnect to wifi

Hello, I recently moved my router (had to unplug and plug back in) and since then my 2 Era 100’s have not been able to connect to wifi anymore. I have done factory reset, unplugged and plugged them back in. Uninstalled the Sonos app and reinstalled it. Reset my router. nothing seems to work.

792
M
6 months ago
L
Linklind Camden MaineContributor I
asked in Speakers
connectivity

I just received a diagnostic  code and this board suggested I post it to see if that might speed up help..Code: *************New router and can’t get the sonos on my phone to even start to look for system, much less allow me to input new network name. Moderator edit: recorded and removed diagnostic number (identifying info)

222
Pools-3015
6 months ago
R
rgarretsonTrending Lyricist I
posted in Speakers
Existing Play 1's won't connect to my system

I have the following:1 Beam, 1 Sub, 2 One SL’s and 2 Play 1’s.  I just bought the SL’s to replace my Play’s, which were my surrounds for my Beam and Sub.  The beam, sub and SL’s (surround) all connect an work fine.  I wanted to put the old Play 1’s in two separate rooms.  The old Play 1’s will connect briefly but soon drop off and become unavailable. I have factory rest them, used the find missing devices, called tech support (who did call back) the errors I get range from error 1001 (when trying to play a song when initially connected) then it disconnects, to error 800 when trying to add the device back into the system, to unregistered device and unable to connect to Sonos.  Which is not true because all four other devices are working fine. I worked with Tech support and they confirmed it was finding the network but then disconnecting from the system.  One of the Play 1’s is 5 ft. from the wireless router.  I have tested my signal strength and all is good with great coverage.  Asus ro

1702618
B
6 months ago
F
FGarcContributor I
asked in Speakers
unable to update and add new speaker

Recently  picked up a sonos one to add to my system… with the new sonos app update its been terrible experience... it says it requires an update… ive tried the update on my iphone 14, my wifes samsung and brothers phone and the update stops at 75% ( takes hours)..ive rebooted the systemdeleted and reinstalled appunplugged routerphoned sonos (still couldnt help)made a new system to try and add the speaker and no luck any suggestions

682
Pools-3015
6 months ago
D
DezzyDContributor I
asked in Speakers
sonos era 100’s and mini sub

Mini sub shows on network and Sonos app but won’t link with a pair of era 100’s. But will link to a pair of Sonos 5’s. App says check network

633
D
6 months ago
J
Jholden1234Contributor I
asked in Speakers
surround speakers

Since most recent app update I can no longer  access  TV volume control for surround speakers (Ones) just music. How can I regain ability to control surround volume from app? TV volume slide control disappeared.

642
J
6 months ago
S
soundex0Contributor I
posted in Speakers
Era 100 Ceiling Mount

i want to use Era 100 in Ceiling. Can you please advice if Gineos Bracket is compatible with Era 100 or not. if not then what can be the possible solution to put them in ceiling.

1753
106rallye
6 months ago
L
LVDentContributor I
asked in Speakers
speaker stop playing

Why from time to time som of the speakers stop playing?

1416
M
6 months ago
R
Rye_2024Contributor I
asked in Speakers
Latest SONOS update broke my systems ability to stream my music librabry.

The latest SONOS updates removed my local music library and now I get Error code 913 when I attempt to add it back. The worst thing thing is that I am trying to update my music library using exactly the same C: drive location that was working just a month before. **** SONOS Support ****I love the SONOS hardware that you build. I find the sounds quality excellent.  I also feel I’ve paid a premium for the SONOS devices that I have purchased over the years. What makes me want to consider selling all of my SONOS devices is...your software updates. More often than not, the SONOS software updates seem to break existing functionality.  I really struggle to understand why the SONOS team continues to release software updates that break existing functionality.  Do you not understand what Q&A Testing means?? I now have to wait until June to get this functionality, that I’ve always had, back. This issue was caused by a mistake by the SONOS team.  What’s the SONOS teams plan on compensating exi

5369
L
6 months ago
R
rowingsjrContributor I
asked in Speakers
Adding my Play 5 as a sub

I’m having an issue adding my play 5 to my system without the Ethernet. Also I want to add it as a sub but unable to. 

503
Airgetlam
6 months ago
E
en8jdContributor I
asked in Speakers
Can I pair a Sonos Era 100 and a Sonos One, and stream in multiroom over bluetooth?

Hi,I already own a Sonos One, which I mostly play in the living room.I was considering to buy another Sonos speaker for another room (terrace) and I was hesitant as to whether I should choose another Sonos One or a more recent Sonos Era 100.The key new feature of the Sonos Era 100 for me is the ability to connect via Bluetooth, feature which was truly lacking with the Sonos One.Ideally, I would buy a Sonos Era 100, connect to it via bluetooth, and play on all the house speakers (including the older non-bluetooth Sonos One) in a properly synchronised multiroom way. Are the speakers compatible enough, i.e.: is that supported?Note that I would not need them to play as a stereo pair, as they will always be located in different rooms. If ever I wanted to benefit from single room stereo, I would then buy a second Sonos Era 100 to play both in stereo, together with the Sonos One in mono mode in a different room (would that work?).Thanks for your support,en8jd​​​​​​​

35893
C
6 months ago
C
coolmuke1Contributor I
asked in Speakers
Stolen speakers

I was scammed and lost my pair of Sonos ONE speakers today. I still see it in my account and have the serial#. Obviously I cant get it back. But can it be disabled or something to make it unusable?

912
Airgetlam
6 months ago
T
thanatophoricContributor I
asked in Speakers
Help

Will Sonos refund me & take this crap back? It is hot garbage.

302
S
6 months ago
M
Matthias and WolfgangContributor II
asked in Speakers
wie kann ich zwei verschiedene Sonos Lautsprecher, die zu verschiedenen Accounts gehören im gleichen Wi-Fi betreiben?

Ich habe ein Wi-Fi in einem Gebäude und habe im Erdgeschoss und im ersten Stock zwei verschiedene Sonos Systeme, die auch einem anderen Account jeweils zugeordnet sind. Im Erdgeschoss gehört also die Lautsprecher A einer Person. Der Lautsprecher B. Im ersten Stock gehört einer anderen Person. Seit ich die neue App habe, kann ich nun Nicht mehr am Anfang entscheiden Welches System ich steuern möchte. Ich werde nur gefragt, ob ich ein existierendes System steuern möchte. Dann gelang ich aber immer nur auf einen der beiden Lautsprecher. Ich möchte diese Lautsprecher separiert halten und verhindern, dass der Besitzer aus dem Erdgeschoss den Lautsprecher im ersten Stock steuern kann. Wie genau mache ich das mit der neuen App. Früher ging das gut. Moderator Note - Translation by Google:I have a Wi-Fi in a building and have two different Sonos systems on the ground floor and first floor, each of which is also assigned to a different account. So on the ground floor, speaker A belongs to one pe

340
M
6 months ago
J
Jack BarnesContributor I
asked in Speakers
Too Complicated

I have had Sonos systems in multiple homes for maybe ten years or so.  I have all in maybe ten speakers between two homes, most of which were purchased at least five years ago. once again yesterday evening as I had hoped to relax to music, I found myself dealing with intermittent sound and speakers which stopped playing and then skipping ahead to other songs on playlist/album.  My issue is that the things just don’t work when you want them to.  Sort of like the old phone company, I just want it to work without it asking me to invest time and knowledge in either understanding why it won’t work, and then having to fix it myself.  I do not care about the various aspects of the technology, I do like the idea of having music in each room and having it controlled from my phone, but I don’t want to be a tech guy and have to diagnose and fix it.  I’m thinking I might just go back to having a Bluetooth speaker in each area and just chucking out this Sonos stuff.

422
J
6 months ago
Terms & ConditionsCookie settings