Speakers

I have ceiling speakers powered by an Amp and am looking to add a sub to bring some more bass to my set up.  can I add the sub wirelessly and sync with the ceiling speakers. Ceiling speakers are used for music only so no concern about sync with the TV. Is this possible? Thanks

My cousin gave me an unopened Ikea Symfonisk which was bought around 2 years ago. I tried to add it into my app but it says that Symfonisk needs to be updated. So i started the updating around 10 days ago and the update circle is still not completed. Everytime i click on the circle, it says “it will only take several minutes”. Does anyone have similar situation and how could i speed up the update?  Many thanks! 

The sound from my  Sonos speakers have just recently stopped 

Hi. Yesterday we had a terrible thunderstorm, and a lot of the technical equipment was destroid.  No light on sonos. Is it possible to repair, or do we have to buy new ones?Thnks in advance. Morten

Well our Play 3 speaker is dead!!!!  Troubleshooted with Sonos and they stated yes indeed the speakeris dead!  Unbelievable!  Thought I was buying a good quality product that would last and last.  Speaker is7 yrs old and well taken care of.   Instead it is junk.  Only recourse Sonos would do for me is have me send the old speaker back and give me a 30% discount for a new product.  I am not sure if I will do that or wait for our other two speakers to die and go with another brand!!!Moderator Note: Modified in accordance with the Community Code of Conduct. 

I got a new router and a new network name and need to move the entire system to the new network. What is the easiest way to do this?

Hi, I use Era300 for music and Beam for movies. Today I added a Sub Mini to the Beam and I'm wondering if there is a way to connect and pair the Sub Mini to the Beam and Era300 at the same time - all three devices are in the same room. Switching the sub connections in the settings every time is frustrating. Thank you :-)

I bought this OneSL one year ago and it always worked well. But suddenly there is this crackling and static noise. I tried to reset it, plug it somewhere else, but the noise is still there.what can I do?

Hello everyone,My apologies for resurfacing this old topic. I have been without my Sonos play 1 for over 3 months since moving over to community fibre and having their Linksys MX5600 Series. I have tried everything including splitting my wifi channels for 2.4ghz and 5ghz, i kept one open (no wifi pass) for an hour to see if it was that and it still wouldnt accept the network. Currently it works via wired method but I cant update the network settings for it to connect. But this is borrowing the ethernet cable for the TV, Which is needed. If anyone has any advice as im tempted to sell on and move onto another system that properly works.

I’ve changed my Internet provider and I can’t reconnect Sonos One to the new one. I am using Sonos app on my Android phone, it finds my device but when I enter my network password i shows me: ‘There was a problem connecting your Sonos One to “” ‘ and that’s it. My network is 2.4 GHz, I’ve split 5G and 2G band as recommended, using WPA2 personal mixed.The router model is Linksys WHW03 V2. I’ve managed to reconnect all other devices without any problem, the problem is only with Sonos One.

I have a Beam G2 new in the box.The primary use is as a soundbar generally, and specifically to take advantage of the Atmos output of my LG TV.Can a new user survive the current app and enjoy the speaker? Remember, I have no prior Sonos experience, and am currently not interested in expansion of services or hardware.No flames necessary, thanks for your assistance.  

Trying to get the app to find my Play 1s after I changed the router.   Successfully reset it to factory settings and set it up with one connected to router and the other on the same wifi channel. Linked as a stereo.  System found the registration etc.  All good until I unplugged and moved to my living room.  Now app can’t find the products. 

This happens on my Move 2 pair and Era 300 from all music sources including local library.  Move 2 resets if placed on charger momentarily. Barry is at 99% btw. On eras the non working speaker has to be power cycled.  Diagnostic **Moderator Note: Diagnostic removed for privacy*

I am so disappointed in Sonos - have been using it for over 10 years… service is now just garbage. I needed to switch to a new router- this should be a push of a button. It could not be done without call help desk - 1 hour waiting - 40 minutes on the phone - then he got it working w Ethernet only.  Tried to switch to wifi - followed instructions - not recognizing any products - no viable solution on the website… only has direction for S1 I have S2…Back on a call for support - message was 50 minute wait - actually waited an hour and 20 minutes before I had to leave for an appointment.  This is ridiculous…. I have 8 speakers and want out. Will not use the upgrade options because I don’t want to continue my investment in this company.Any advice on best alternatives?

Hallo. Ich habe seit 2-3 Monate das Problem das ich meine beide Sonos one nicht verbinden kann. Ich habe schon alles probiert. Alles zurückgesetzt, Ruter und Sonosgeräte.Ich habe es auch mit LAN Kabel probiert .Passwort geändert, Nichts funktioniert, mit der App finde ich das Gerät und sobald ich das password vom Ruter eingebe kommt nach einer Minute die Meldung “Sonos One wurde hinzugefügt, wird aber möglicherweise nicht in deinem System angezeigt. In dem Fall ziehe das Stromkabel und stecke es erneut ein, um das Setup über die Systemeinstellungen abzuschließen.”Kann mir jemand helfen. Ich bin ratlos Danke und liebe Grüsse Moderator edit:Google Translate-Hello.I've had the problem for 2-3 months that I can't connect my two Sonos Ones.I've tried everything.Reset everything, router and Sonos devices.I've also tried using a LAN cable.Changed the password,Nothing works, I can find the device with the app and as soon as I enter the router password, the message appears after a minute"Sonos

Seit dem App Update sehe ich zwar meine einzelnen Räume, kann diese auch einzeln ansteuern aber ich kann z.b. nicht mehr in der ganzen Wohnung bzw. In nicht mehr als einem Raum gleichzeitig Musik hören.Was kann ich tun?🤔 Dir Komponenten sind alle mit dem selben WiFi verbunden undalles inkl. Router neu gestartet habe ich natürlich auch schon. Wer weiß was? Viele Grüße 

Hello!I use Google assistant for everything, and bought this Sonos BEAM beacause it now supports GA.The thing is, even if it is available for PT (as I said, I use it daily at my home), Sonos does not officially support it… so I cannot add it to my speakers. Is there a way to do this? 

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. I have reconnected my system after changing router. All six speakers show up in the system. Only one of six speakers actually play. When I select other speakers or use “everywhere” I get a banner saying “unable to connect, try again later”. When playing music on the one speaker that works it stops after a few songs and goes back to the first song in the playlist…. I have turned off the router and signed out and back in etc.  Needless to say, we have had all kinds of issues since the catastrophic launch of the new app. Very grateful if someone can help!

I changed my broadband provider today, as expected, non of my sonos devices work, none of the instructions in the app on line fix, the device works with an ethernet cable in, remove the cable and it doesn’t. Why on earth in 2024 are Sonos products completely incapable of working whereas everything else does, how can they get it soo wrong. Wasted hours and hours of my day for nowt.

can’t add sonos era 100 to system 

How do I disconnect Sonos Play3 out of system?

I have 2 era 100's , can I either connect them with 1 era 300 or use them as surrounds to the era 300? 

5 Play 1’s, a Play 5 and a subwoofer, all useless due to speakers dropping out, an unresponsive app and speakers that literally won’t stop playing (not all of them of course because you can’t get all of them to play together). I actually have to unplug speakers to stop the music. After a very frustrating 9 months of Tier 2+ support this Electrical Engineer is junking the whole system for a more analog replacement. Sonos has become a damn joke and I will disparage the product any chance I get. 

Whenever i turn my sonos one volume to max, it plays at maximum volume for a few seconds and then, automaticly adjusts its sound level to the equivalent of around 65% yet still displays 100%Factory resetting did not solve my issue, and after hours of searching i couldnt find a solution.

Hello here!What am I doing wrong? Every time I put my podcast or radio on pause on my computer (which happens tens of times per day) - even for just 3 seconds (e.g. i go and look for something in another room etc.), my Sonos ERA 300 shuts down. When I put the sound back on, it needs ~10/20 sec to air music again so I have to stick by my computer, go to my “setting” pick the ERA again and wait for the sound to come back, which is a hyper painful. It’s such a poor experience, I don’t use my ERA anymore due to that, and I think there must be a parameter I get wrong.How can I fix that to make sure the ERA does not put itself in sleep mode after a few seconds pause?Many thanks!