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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,166 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5166 Topics

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jdct2000Contributor I

asked in Speakers

Connecting SONOS ONE SL via APP.

Having purchased 2 SONOS ONE SL speakers recently is there a way to connect them via the new SONOS app. It appears to connect and then cannot be found.SONOS support suggests a “ chat” which forwards me to a phone number which hangs up after about 20 minutes .

190

6 months ago

BajwamarContributor I

asked in Speakers

volume limit on new app

Volume limit is not working the new appNo surround distance settings

270

6 months ago

ionionContributor I

asked in Speakers

unknown - setting up IKEA Simfonisk

Hi, how install and Conect Ikea simfonisk with android . Sonos app ist a problem or ?!

151

6 months ago

Yelik DrawContributor I

asked in Speakers

Beam & Sub 2 of each

I am so lost. I have 2 beam 2nd generation & 2 3rd gen subs located in different spaces that I would like to use separately. I have one space working with beam and sub. When attempting to add sub to other space it is asking if I’d like to “move” the sub. I don’t want to move it - I’d like to add a separate individual system in that space. can anyone assist me TIA

6 months ago

Mr ABCContributor I

asked in Speakers

Sonos 1

Sonos 1 connected but showing as registered

6 months ago

Len2Contributor I

asked in Speakers

volume controls for individual amps

What happened to the volume control toggles for individual amps/ Sonos products with the software updateSee pic below

PDKHContributor I

Please oh please can you get help from Sonos, every time I ring it says the wait time is 100 minutes. I try to chat online and always get no one is available to help. I feel so, so frustrated but hey ho I guess its 2024 and that is the help you get these days 😢

SswDanContributor I

So ... I got my new era 300s today to use as surrounds. Buuut trueplay do not work? I cant set it up any more, gets stuck on the sast step before the sounds starts. Guess its the same for everyone now? And for som reason i cant turn of the mic on my arc after i reinstalled it in hopes of getting trueplay to work.

290

6 months ago

MadkyleContributor I

asked in Speakers

Sonos Networking Software issues

Does anyone know if Sonos plays on reimbursing customers for the amount I had to pay my home stereo contractors to come in and reconfigure and re-set up my system due to the new Sonos software and networking changes ?$300 to get it done and it is not something most people can do themselves.

AggiecrContributor I

My sub stopped working but my sonos arc still works

100

6 months ago

James 1977Contributor I

asked in Speakers

knowing what is playing on sonos ace

Hi,first post.Just got the Sonos Ace today. Really nice pair of cans. Not mind blowing but certainly a bit of an upgrade on my Sony xm4s. Im away at the moment so set them up in the app. (But out of reach of my main system)Id like to know whether the app shows the content playing (whether it’s atmos or not specifically) I’m playing over Bluetooth so wonder if that’s even possible from my iPhone 15 pro.also if I connect via the usb c cable to my phone, the headphones don’t show in the Sonos app which is strange. hope you lot can help! thanks James

430

6 months ago

TechlessContributor I

asked in Speakers

setup

Beam is not showing up in WiFi network. I’m trying to stream music from my iPhone to the beam

121

6 months ago

OsabavianenContributor I

asked in Speakers

missing sound on play 1

I have no Sound om my Play 1. It is connected to the wifi bur there are no Sound coming out of it even though the number i am playing shows a progress in the bar

6 months ago

Masmith42Contributor I

asked in Speakers

Connection issue after moving house

I recently moved house and at the same time updated the Sonos app. I've now got WiFi up and running at the new house and tried to set up the Sonos and my old system wasn't visible in the app. After following the support advice I've performed factory resets to the speakers and connected them to my phone and then the WiFi which seemed to go fine. It then proceeds to do an update and during the update process comes up with an error message saying it's unable to connect. I can't see the speakers in my app and the home page is just showing the welcome/add speaker options. When I go into join existing system the speakers are there and when I try to connect it says it is doing so and gives a tick and a success message but then they still aren't there in the app. They are connected to my network though as they appear on the airplay on my phone. Any advice?

420

6 months ago

Luis5000Contributor I

asked in Speakers

several connections issues

I tried disconnecting speakers and reseting router. after reset both era 100, I m unable to add them using lastest version of app. please resolve it asap.

120

6 months ago

BrawnyRocksContributor I

asked in Speakers

volume control

I have iPhone 15. How do I set it to control Sonos volume from the phone’s volume buttons ?

212

6 months ago

TWR123Contributor I

asked in Speakers

missing options in the latest ios app

I have the latest version of the iOS app on an iPhone and iPad. My speakers are running the latest firmware. However, I do not see either the alarm management option or the set location option (for SVC weather support). Does anyone else have the same problem? Is there a fix?

2248

6 months ago

Paris_coldContributor I

asked in Speakers

sonos era 300 speaker volume adjusts on its own

I’ve double checked and made sure there is no volume limit on the app, however every time I try to play music and turn up the volume the music automatically goes back down to a lower sound. Any suggestions?

GinoBContributor I

I keep loosing connection from my system ever since the new App was downloaded .please look at it and fix the issue this is annoying. Gino

242

6 months ago

Damians067Contributor I

asked in Speakers

sonos one no se escucha

Mi sonos one dejo de escucharse repentinamente, ya la reinicie y la utilice como de nueva y sigue sin emitir sonido, alguien me puede ayudar con este detalle Moderator edit:Google Translate-My sonos one stopped playing suddenly, I restarted it and used it as if it were new and it still doesn't make any sound, can someone help me with this detail?

151

6 months ago

PFTTFPContributor I

asked in Speakers

new app won’t connect to wifi following a new router installed.

My system was working fine with the new app but I have a new virgin hub 4 router and now I cannot connect my system via Wi-Fi The manage network page is blank on the app and I can’t find anything that allows me to check and select a new network I can only use my system using an either net cable and I can’t find anyway of switching to wifi The previous app didn’t have this fault!

1093

6 months ago

WillowsRatContributor I

asked in Speakers

sonos one bricked

My Sonos One bricked! Its always powered on and ready to go. I have sonos speakers wired in every room as well as sonos beam with a Sonos base speaker supporting living room and a Sonos soundbar mounted in my den. To complete the “every room” experience, I bought the Sonos One a few years ago to add to my bedroom. A couple days ago it just went to sleep. No lights at all…. I tested the outlet and the cable both good. I tried the reset methods to no avail. Just a 4 pound paper weight. Anything I'm missing to possibly revive it?

652

6 months ago

JclokContributor I

posted in Speakers

Era 300 Keeps disconnecting from wifi many times a day

I have been on the phone waiting for support for longer than I’d like hoping to RMA the device. Every time I use the app during the day, the ERA 300 has lost its connection to wifi and I have to re-add it. I see that this has been an issue before but I don’t see fixes. It seems to be faulty hardware. Network connection is solid. Any known quick fixes?

1183

6 months ago

Don EmilioContributor I

asked in Speakers

Almost everything is not working or troublesome

Takes a long time to play a song Takes even longer time to show the song you're playing Error when changing songs / playlists (but after minutes they starts playing unexpectedly) Adding or removing a speaker to a group works sometimes, but not most of the times Looking for updates for your system doesn't work at all Missing loads of (the old) functions = Find alternative to Sonos. This is the worst downgrade ever from a huge company who has a big part of the market, and which I was satisfied with before this horrible makeover.

140

6 months ago

vinnyfittContributor I

asked in Speakers

Roam 2

Does Roam 2 group with existing Sonos amp, and if so how do I get it to work

6 months ago

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