Speakers

Good day,I have two Sonos Era 100. They both work fine individually when i connected them to my computer via bluetooth. However, when i paired them up as a stereo pair, the speaker that isn't connect to the PC keeps breaking up, and the one that is connected works perfectly. Same thing happens when i connect my Samsung phone to the stereo pair. I have also tried connecting Bluetooth to the other speaker and the problem persist in a reverse manner. The breaking is extremely frequent, about half or one full second every ten seconds. When i off the wifi the breaking is way worst.The two speakers are on either side of my 27 inch monitor and the computer is on the left side under the table. Bluetooth from the computer is a Bluetooth 5.0 dongle from TP Link. Mesh router is about 5.5meters (18 feet)  unblocked from my PC.I have no issues when streaming spotify from my phone.I have tried all of solutions i can find on the web, including power cycling on the speak

hi, i would like to know wich cable will work for my era 100 speaker, because mine is broken.  thank you and happy hollidays.

Hi,Yesterday all the audio disappeared when watching tv and when using Spotify. I have only managed to get the Play:5 (Gen 1) to work, although the volume is modest and choppy. I have rebooted devices, etc. for hours now, but nothing has worked. Wifi connection is very ok so it connects to Sonos normally and I can see it plays the devices but the sounds are missing.i have moved many times and have always managed to install our old Sonos system. It has served me perfectly for 16 years, combined with all Apple devices (Macbooks, iPad, iPhone 13 Pro, AppleWatch), Genelec speakers and Samsung TVs.My combo OS S1 Version 11.16:- ConnectRegistered 23.12.2009 - Connect:Amp23.12.2009 - Play:5 (Gen 1)23.12.2009 - Playbar TV24.7.2013Of course, many people may think that the hardware is a bit outdated, because I bought products in 2009 and 2013. - Does anyone else have such old devices in op

I recently changed my WiFi provider annd hadn’t used my speaker for a month or so. I am now unable to update my Sonos Play 3, it won’t find the new WiFi system. Can anyone help?

I have had my system for around 5 years. It has worked really well, especially loved when Sonos was linked with Calm. Recently, the SL in my office skips a beat every 10 or so seconds. I have only tested it in the following situation.I have the tv on in another room, I turn on the speaker in my office to play what is on the tv. The Beam and SL are connected to the same network (5G) and the router is approximately 10 metres away (same room as TV). Beam plays sound from the TV flawlessly. The office speaker skips a beat.I have turned off, unplugged, disconnected and reconnected the speaker. I have removed network and readded network. The whole house is nbn to the house.My fear is the system is getting old now but I also don't want that to be the solution. Does anyone have any ideas or more troubleshooting tips?

Hi there,I’m running a stereo pair of Era 100s and running into a bit of a networking mystery. I’m hoping to get some clarity on why the speakers seem to prioritize 5GHz so aggressively, even when I don't want them to.Here is what I’ve experienced: * Originally, I had both units on 5GHz band. * I decided to switch to 2.4GHz, so I connected my phone to the 2.4GHz network and factory reset one speaker. After setup, it ended up on 5GHz again, not matching my phone's network band. * I then completely disabled 5GHz on my WiFi router, reset the speaker, and finally got it set up on 2.4GHz. But as soon as I turned the router's 5GHz band back on, the Era 100 immediately migrated back to 5GHz on its own.Is this intended behavior? It seems like the speaker is forcing a 5GHz connection regardless of my initial setup method. Any explanation would be appreciated.Thanks,

I’m at my wits’ end.    About three months ago my Sonos speakers started disappearing from my app one at a time.   I have about 20 total and now I’m down to three that I can see in the app.    To save everyone’s time responding:No, I did not change my network equipment.    Yes, I have rebooted my modem and router.    Yes, I have reset the controller.    Yes, I have wired one device by ethernet.    Yes, I have uninstalled and reinstalled the app on my phone.    Yes, I have factory reset multiple devices.   When they reboot the app will have a pop-up that says “Add Sonos:1” (or whatever type of speaker I may be trying to add).    When I click through that it ultimately says, “We couldn’t find any Sonos products on your mobile device’s network so we can’t set up your Play:1.   So the app can see that the speaker is there and ready to be setup upon reboot, but then it won’t work.    So now every speaker that I’ve factory reset and

Purchased Eros300 2 years ago.  I have to say I am extremely unhappy with how the entire system performs.  Connection issues, now we r battling with the above.  The number of updates that are rolled out are always posing a new problem.  I have about 3+ invested in Sonos which is why I am hesitant to sell it and move on to something else.  Anyone have any suggestions?

I recently purchased a Sonos system, and the sound is wonderful.  However, I can not get my streaming music (Spotify) to stay connected.  It will play for up to 30 minutes, and then Sonos is disconnected from my network.  But this does not happen when I am watching TV.  The sound is continuous throughout the time that I am watching my programing.  I have a new modem/router through Spectrum, and I have a Beam, three Era’s and a Roam 2.  This is super frustrating and I was very much looking forward to this system but I am on the verge of returning it.  Please help.

I have tried countless times to get my Sonos Ray to connect to my wifi and while it will connect if I put it into the router via an ethernet connection the moment I move it to the room I want to use it in it doesn’t find the network and won’t work. I am at my wits end with this product. Anyone got any suggestions? thanks 

I’ve just spent over an hour on the phone with Sonos Support, who, whilst extremely helpful, have been unable to fix this problem, so a last-ditch attempt is asking the community!3 months ago, I bought the following system:-2 x Era 1001 x Sub MiniAt first, it appeared to be working well, and I successfully paired all three speakers.  However, one of the Era 100’s started to disconnect occasionally.  It has now totally disconnected and is missing from the Sonos app / system.Here’s what I have tried so far:-Reset router Reset access points Reset Sonos speakers Switched off firewall Switched off VPNs Changed access point (from Unifi to Xytel) Hard reset the problematic Era 100 Hard wired the problematic Era 100 (with a USB-C to Ethernet adapter). Tried both iPhone and iPad iOS appsWhen I do a hard reset of the speaker, the Sonos app

I have an Arc, Move 2 and Era 300 on my system. The Era 300 periodically pops and  has a little static at times. I’ve tried everything to fix but nothing works. Any suggestions? Sonos could not give me an answer and I’ve been waiting over a week for someone to reach back out to me. 

My Era 3 x2 and Era 1 system have been plagued by connection issues. I've spoken to Sonos support and changed my router settings (shouldn't have to). They still didn't connect to the app consistently until i really made a stink on this forum two months ago (alongside lots of others experiencing the same issue) and several days later an update arrived and the system started working. It appears some clever sod has updated it again because it's not working again. My devices are still under warranty and I've had enough of this crap service now. Why can't you just keep them working? Is it really so hard Sonos?

I am about to lose it…I updated my whole network with new router and switches.The name (and password) of the wifi is the same.I have 3 Sonos One (Gen2) and 1 Port.I tried to reconnect my Sonos to my new network but without any luck.I tried to update the network, no luck.I tried to factory reset all my Sonos, without luck.I tried to plug 2 of the Sonos One by ethernet, no luck.I can go through the whole setup process for my Sonos but when I am done, the app see nothing.“Your system not found on wifi”Sometimes, I got the message:“Your Sonos One has been added, but may not appear in your system. If so, unplug the powercord and plug it back in to finish the setup from System Settings”.Not quite what it means because I cannot find this “System Settings” unless starting the whole process again…. without luck!What am I missing here?

After working perfectly for a couple of years I now get a message that there are “no playable products”. I’ve tried rebooting but none of the components in my system connect to WiFi. I currently have a Beam Gen 1, 2 x SL One and a Sub. 

Long time user here with a new problem I cant seem to get fixed.I have one room in my system, called Office. I have a stereo pair of Era 100 and a Sub Mini. I have other Era100s around the house and a home theater of an Arc, Sub and 2 Era300s. Since the last update, the Office system keeps disconnecting. Everything else works fine. Tried all the regular stuff rebooting routers, unplugging speakers… even tried factory resetting the speakers in the Office room and re-adding. Still cannot get the Office back up. Every other device in the house on the network is running fine, even tried moving the Office room speakers to a different room. Nothing works. I can get the speakers connected, but then it will randomly disconnect and be unavailable again. Any ideas while I still have some hair left that I have not pulled out?

I have a Beam, two Sonos 1s and a sub woofer, set up as a group in Living Room, which all work perfectly on the Sonos App. However I have a Sonos One I would like to use in another room, but when I connect it to the app, it appears and works fine, but the Beam group all disappear from the app. My TV still puts sound through them but I have no control of them through the app. If I disconnect the One, the Beam group comes back onto the App. Any help would be gratefully received.

Zamówiłam online jedną kolumnę, pieniądze zostały pobrane za jedną, ale na stronie widzę dwa identyczne zamówienia.Czy możemy to poprawić? Moderator Edit: Translation by Google Translate- I ordered one column online and was charged for one, but I see two identical orders on the website.Can we fix this?

Cannot get upgraded to download successfully. 

Looking for a 2025 response - I have managed to use an extender to have one room in my kitchen while the rest connect to the router.  For a variety of reasons I am considering trying a Powerline Extender (Netgear to be the same as my other devices).  I would switch the extender into Access Point mode.  I should then have the same single network SSIDs (not new ones from the Extender).  I am thinking this should help if the Powerline works.  Live in a cement house so can add ethernet easily.   I read many posts from years ago and wondering if anything has change or any views on this in today’s world with the current S2 app etc.      Thanks in advance.

I put a DVD on last week and the sound coming out of the Playbar is fantastic [as an aside i have a Beam attached to the tv in the other room and the Playbar sounds so much better] I then tried to add in the two Play 1 [set up in stereo mode in the kitchen] speakers I have to the Playbar so i could continue hearing the soundtrack to the dvd whilst cooking in the kitchen. However the sound on the playbar continued fine but the Play 1’s kept dropping the sound every few seconds  I tested it by changing the sound to my Sonos Roam - unticked the Play 1 and ticked the Sonos Roam Same effect - sound dropping from the roam but the playbar held the sound no problem  can anyone tell me what is happening here ?

So, seems other people have had the same issues. Trying to log into my app and control my system. I’d like to play my music. App keeps asking to log into. Then says it wants to connect to the website to log into. When I do it takes me to their store not my account. Going back to app it asks me to sign in. I have existing devices but they don’t all show and asks me again to sign in. Yet the app also shows I’m signed in. Every time I try to sign out it’s jumps to an error and timed out pop up. Just keeps sending me in circles. The Sonos app has been having major problems for years now. There’s simply no excuse any longer for this mess. This isn’t the first time I’ve had issues connecting and maintaining connections. Last time I spent 3-4 hours trying to connect my system. Your speakers sound good. But if you can’t connect they are absolutely worthless. 1000’s of dollars invested in your system and your app is worse then bad. Sick and tired of it. I’m selling everything. 

I want to be able to connect a microphone to my era 100. Can someone send me details of what I need to make this happen. 

How do I switch internet services on my Sonos system?

one sonos5 gen 1st plays, but there is a ticking sound at the same time and it disrupts playback