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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5128 Topics
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TriGolfContributor I
asked in Speakers
Est il possible d'utiliser notre bibliothèque musicale pour un réveil ?

Bonjour,Je souhaiterais savoir s’il est possible d’utiliser une musique dans notre bibliothèque musicale pour se réveiller avec.Merci de vos réponses 😄 Moderator Note: Google Translate- Good morning,I would like to know if it is possible to use music in our music library to wake up to.Thank you for your answers 😄

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Jamie A
18 days ago
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JCA0670Contributor I
asked in Speakers
Choosing Sonos through Apple Music

I have all my Sonos speakers showing in Apple Music, but whenever I choose to play through a Sonos speaker it plays for 2 seconds and then the sound stops.  However the Sonos App shows that music should be playing.Anyone else had this problem?

883
Jamie A
18 days ago
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breitiTrending Lyricist I
asked in Speakers
Sonos Era 100 (stereo pair): low bass performance and stereo unreliable

Hi,i replaced two Sonos One SL (stereo) in my Kitchen with two Sonos Era 100 (stereo) and boy do i regret it.The Era 100 has really weak bass. I have to turn Bass +10 to get moderately good sounding bass. If i turn it to 0, the speaker sounds like a very cheap bluetooth speaker from 8 years ago and bass is so low, that you actually miss certain parts of the music. Since i have them, the left speaker in my stereo pair frequently outputs no audio for a couple of seconds. This is really annoying.Sonos One SLs were way more reliable and sounded better. What i already tried:Power cycled wifi router and both speakers mutliple times Bought an access point (AVM Fritz!Repeater 3000) which i put 5cm away from the Sonos Era 100. The speaker still randomly looses audio.I’m honestly pretty frustrated, the upgrade of the speakers were suppose to sound better, but it is a massive downgrade in both sound quality and reliability. Are there any known issues reg. firmware or something?

1003
Jamie A
18 days ago
A
AlainDexContributor I
asked in Speakers
Sonos only plays one song then stops

Hi?when I press on play on the Sonos speakers it works but only for one song.thank you alain  Moderator Note - Recorded and removed diagnostics number.

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Corry P
18 days ago
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JohnnycomelatelyContributor I
posted in Speakers
i hate sonos. and im going to sell it all.

I’M SO DONE WITH YOUR CRAPPY SYSTEM!! Your speakers are great but I’m FED UP WITH YOUR OPERATING SYSTEM AND THE HOURS AND HOURS IVE WASTED DEALING WITH IT ALL!! I’M FURIOUS WITH THE AMOUNT OF MONEY I HAVE WASTED ON YOUR WORTHLESS CRAP!! 

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Stanley_4
18 days ago
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MweContributor I
asked in Speakers
era 300 + sub 4

Hello there, do you know if I can connect a sub 4  to era 300 without an arc system ? 

443
Stanley_4
18 days ago
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pabvallesContributor I
asked in Speakers
Configuring Arc + ERA 300 x2 for Music and Movie set-up

Hi community! Since I have a Sonos Arc soundbar and a pair of Sonos Era 300 speakers in my living room, I'm looking for a solution to easily switch from a Music configuration (era 300x 2 in stereo) to a Movie configuration (arc + era 300x2 in surround), without having to do the tedious and time-consuming manual configuration. For example, is it possible to create a room for the first configuration and a room with the second configuration? Knowing, of course, that it's the same pair of Era 300. Thanks for the help ! 

1104
Stanley_4
18 days ago
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PaulLawrenceVContributor I
posted in Speakers
Registering Sonos Beam Gen 2 on my Android

Done all the steps advised, connected to same Wi-fi as TV, logged into my account but cannot register the app and get Error Code 1000 followed by ‘Try Again Later’ which doesn’t help at all.  Went to the forum and found a possible solution which said I should click on the “Speaker” component, select “ADD” on the popup showing Sonos Beam, HOWEVER the Speaker component is not ‘live’ and so I cannot click on it.

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Stanley_4
18 days ago
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lewiksterContributor I
asked in Speakers
Airplay can not connect to Era 100

Hi Sonos Loves, I recently got a pair of Sonos Era 100 speakers, and they worked perfectly for about a week. However, AirPlay has stopped functioning. While Bluetooth and the Sonos app are working fine, the AirPlay issue has been quite frustrating.I have an iPhone 12 with the latest iOS, and I’ve updated all firmware and the Sonos app. I’ve also tried several community-recommended tips, but nothing seems to resolve the issue. Appreciate any tips

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C
18 days ago
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sunny.socksContributor I
asked in Speakers
There was a problem connecting your Sonos One to ".

I've just moved house and have a new WiFi router so my network settings are different to the ones previously used on my Sonos One. I'm following the instructions on connecting my product to my new WiFi, it plays the audio chimes and I press the button when the light flashes white and green, but when it comes to putting my WiFi password in (it's definitely the correct password) it says There was a problem connecting your Sonos One to ". I'm assuming that my WiFi Network Name should be between those last quotes. The only other things I've been prompted to do to fix this is turn the product off and on, and do the same with my router, neither of which were successful. 

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Ken_Griffiths
18 days ago
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User621002Contributor I
asked in Speakers
Sonos One Extended power cord

Hi,  I have an Arc and sub and I was thinking of adding my 2 Sonos Ones as rear speakers. The issue I am having is that the power cord does not reach the wall plug. I need a 3 meter power cord and I can not seem to find any. My wall plug is just a 2 pin power point, so I can not use an extension lead. Any suggestions or know where I can buy a 3 meter power cord for the Sonos One?

281
Airgetlam
18 days ago
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BopatContributor I
asked in Speakers
Gen 1 Gen 2 problems after update

I have the following problem.I had my Gen 1 system working for many years, and today (me stupid) I pressed update..And here are the problems:My play 3 and 5 (1st gen) speakers stopped to playAsking to update but of course won t update because it is not compatible SO I reset play 3 to factory settings on SONOS app,  and downgraded to S1 , but not sure about the result I cannot add it to sonos S1 appPlay 5 was also reset, but I can t even see it on Sonos app, What I am doing wrong?From 6 speakers only 3 are working ( 2 pcs play one, and connect)2 pcs Play 5 and one Play 3 not working

421
Jamie A
18 days ago
User389585
User389585Contributor I
asked in Speakers
Loss of access..

We have 6 original Sonos play 3 speakers;2 original play 1 speakers; a Boost;  2 soundbars; 2 base speakersand a Move portable  speaker. The eight are identified  as 4 rooms.     ON the Sonos app  all of the rooms have disappeared, the only one visible is the Move.Any idea what's  up? 

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Stanley_4
19 days ago
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DarrenhContributor I
asked in Speakers
connection problem after moving

We’ve moved house and got all products up except Sonos 5. I got this on via Ethernet to the router but as soon as I move it off Ethernet is says no connection 

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T
19 days ago
Markybug
MarkybugContributor I
asked in Speakers
sonos era 100 & Bt smarthub 2…

Hi all, brand new convert to Sonos speakers and very very happy with the sound and build quality of them. Couple of issues though, one being the Alexa volume, which i ended up disabling and sticking to our old echo dot.  Second was the incredible faff getting themset up as a pair ! After much googling i discovered that my BT hub was the problem? And switching off 5ghz solved it and they are now happily paired. Question is can i switch 5ghz back in without causing issues? mark. 

382
Markybug
19 days ago
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leonardobalanContributor I
posted in Speakers
Era 300 - Hiding the power cords - Any ideas?

I recently upgraded my home theater area (24'x15') with Mohawk laminate flooring and bought the "Ultimate Immersive Set with Arc Ultra" for the sound system. I haven’t bought furniture or a rug yet, but I’m concerned about how to power the surround speakers. There are no power outlets in the floor or the nearby side walls where the speakers need to go.The quickest solution might be to run an extension cord from the front of the room and hide it under a rug. However, this would require a rug that covers the space from the furniture to the TV.Another option is to get a 250Wh battery pack, which should power the speakers for about four hours at full capacity. But this would cost more, and I’d also need to figure out where to hide the battery.Any suggestions? I will hate to return my Era’s as the setup is not passing wife’s inspection :(

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Stanley_4
19 days ago
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emgeeseaContributor II
asked in Speakers
Sub Mini - Unimpressed?

Hello. I just set up my new Sub Mini, paired with 2 older Play 1s I have had for years, and I must say I am not at all impressed. I can tell NO difference whatsoever with the Sub Mini set at the neutral equalizer setting, and only know it works when I change that setting upwards of +8 or more.Any thoughts? I’m really disappointed, as I was excited to add a sub woofer to my music system. (I use my Sonos system for music only, not as TV surround sound.) Maybe the Sub Mini needs better speakers than the Play 1s to notice the effect?I’m on the verge of returning the Sub Mini, so any thoughts would be appreciated before I do so.Thanks,

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Stanley_4
19 days ago
V
VillenContributor II
posted in Speakers
Era 300 - exposure to sunlight

Situated in my entertainment room for music only, I have 3x Era 300s. The room has tall glass sliding doors with no glass tint to minimize the afternoon sunlight. Because of this, I move all units out of the sun. This is an annoying exercise, because after every use, I do this.will Era 300s get damaged in some way due to the direct sunlight (which is probably about 30min exposure before the sun goes down)? If they can be damaged due to the above, will that affect the sound output? are Era 300s robust enough to withstand about 30min of sunlight? should I continue with this after use removal to avoid next day potential sun damage?I also have a sub gen 3 in the above setup with no sun exposure  

284
Stanley_4
19 days ago
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soijContributor I
asked in Speakers
One speaker in a pair stopped working - can't resolve

Pair of symphonik, worked fine.  One speaker power got unplugged for a week or so, plugged it back in, now only left speaker works.  Diagnostics show the pair is active and both speakers are connected with strong signal.  Tried to unpair, but the android app would not let me.  Figured I would try the windows app.  Windows app required an upgrade.  Meanwhile Sonos radio is streaming out of the left speaker only during all of this.  Windows app starts upgrading and lo and behold both speakers are working in proper stereo!  Upgrade taking a couple of minutes and finally says COMPLETE….at which time, the right speaker dropped out again and I am back to where I started.  What is going on here and how do I fix it?

381
Stanley_4
19 days ago
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Leonardo EstaunContributor I
posted in Speakers
No way to link my Sonos One SL to the new application

Am unable to link my Sonos One SL to the new app. Tried everything: switch off, reset, any kind of search, using the older app Sonos 1.What should I do?In other way, would like to upgrade my only speaker to a hi-fi set. Thinking of purchasing another speaker compatible with Sonos One SL and… what? a subwoofer, a mini, a bar? Would be grateful about any advise

293
MoPac
19 days ago
A
AndrewToGoContributor I
posted in Speakers
Arc as a room speaker?

Hello fellow Sonos friends:Does the original Sonos Arc work well as a room speaker? I’m thinking about a new TV setup (probably with either a new Sonos Arc Ultra, or a Sony Bravia Theater Quad) and thinking about potential other uses for my original Sonos Arc.I have an Ikea Kallax shelf in a different room, and 20” of clearance from the top of the shelf to a ceiling overhang. Would the Arc work well in this position? I’d be using it just for music.Do I understand correctly that the upfiring speakers are not active with music playback? Or is this enabled/disabled via Spatial Music setting in the Sonos app?

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MoPac
20 days ago
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PrinzbrauContributor I
asked in Speakers
un register era 100

Want to remove 2 era 100 that I thought I could use as front surrounds with my Arc.  I want to give them as a gift and I can’t if they are registered to me. 

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Stanley_4
20 days ago
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SaltdiverContributor I
posted in Speakers
era 300 placement question

Hi, thinking of upgrading from SL one to era 300. Considering buying two Era 300 and doing stereo pair. Challenge is that I want to put them on the window sill, and the diameter there is about 5 inches, which work well for the SL one but may be too small for the Era 300. See pictures attached. Do you think I can still place the 300s there? Green circles are where I’d be locating the speakers (and where I currently have the Ones now). I don’t feel like putting them on stands as I don’t think the area would look good. Alternatively, considering the Five, which would fit well.Any thoughts appreciated. Thanks.

10310
S
20 days ago
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CKOContributor I
asked in Speakers
Arc Ultra incompatible with optical

I cannot believe you guys removed the optical input on the Arc Ultra. I had a playbar (which function just dandy by the way) with optical input and bought your hype about how much better the arc Ultra is and I’d get a discount to upgrade. You neglected to mention that the optical input from my system would no longer function and I basically bricked my entire freaking system because I have a Samsung Frame that connects to its controller 25 ft away and brings in optical back to the speaker. You EVEN CHANGED THE FREAKING POWER PLUG and I had to tear my whole TV off the wall just to change out the damn power cord. WHAT THE HELL WERE YOU THINKING!?!?!? Guys I can’t begin to tell you how pissed I am right now. I’m going to have to call the sound people who set this up and pay HUNDREDS of dollars just to straighten this crap out. I swear I would love to get my hands on the genius who did this. Especially without putting it ANYWHERE to warn people. 

27221
buzz
20 days ago
M
Marcin-grzesContributor I
asked in Speakers
Sonos Era 300 stereo pair - sound drops over bluetooth

Hello,I have a pair of Era 300 connected in a stereo pair and a Sub Gen 3 added to that.The problem I’m experiencing is when connecting to LG OLED C2 via Bluetooth the sound drops from the left Era speaker for a couple of seconds every minute or so.I tried resetting the speaker (unplugging for a while and reconnect) and applied all the available software updates, but no luck yet.How can I fix it?Cheers

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M
20 days ago
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