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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5159 Topics
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ZooloneContributor I
asked in Speakers
Einbindung und Update von länger nicht genutzten Lautsprechern

Ich habe einige meiner Lautsprecher ca. 3 Jahre nicht benutzt. 2x Play 3 und 2x Play 1. Eine Play 1 wurde die Zeit genutzt, jetzt nach dem Umzug in eine neue Wohnung. Wollte ich alle Boxen wieder in das neue WLAN und system einbinden. Bekomme aber immer Probleme beim Update oder teilweise schon bei der Raumauswahl.Habe alle Lautsprecher zurück gesetzt, neuen Account erstellt und bis auf den Aktuellen Play 1 bekomme ich nichts eingebunden. Die stehen maximal als unregestriert in der Sonos(S2) App. Die sind nicht für die S1 App, die sagt ich müsse ein downgrade machen.Und ich habe es auch mit LAN Kabel, anderem Handy, alles neu installiert. Egal was ich mache laut Sonos App habe ich kein Internet um das Update zu installieren.Internet funktioniert, die Fritzbox zeigt auch bei der einen Box an das die online ist. Nur bei den anderen nicht.Hat jemand noch eine Idee oder weiß zufällig ob der Server gestern down war? Moderator Edit: Google Translate - I haven't used some of my speakers for a

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Z
6 months ago
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KobdcContributor I
asked in Speakers
new update not working

My Sonos has stopped working since the new update. 

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K
6 months ago
User554925
User554925Avid Contributor I
asked in Speakers
Era 300

I have 15 Sonos speakers + 2 surrounds connected via a Sonos amp. I usually have no problem playing audio in multiple rooms. I recently added an Era 300 and now my system is unstable. The music will drop out of random rooms. I have Eero 6 Pro WiFi with Gigabit Ethernet. I was previously using SonosNet to keep the speakers off my primary WiFi but ERA 300 only connects via WiFi. Is there something I need to do to make sure my configuration is stable?

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User554925
6 months ago
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RealCookieContributor I
asked in Speakers
“Everywhere” option seems to have wiped out my system.

I made it through the recent app updates pretty well and my system is working for me. At least it was until today. I was working in the house and decided to hit the “everywhere” button so that I could hear music as I moved the room to room. It was wonky, and kept selecting some rooms but not others. I finally decided to turn it off, which was a problem in itself because I had to unselect each room numerous times to get it to work.  Now I’m trying to watch TV and I realize there’s no sound from my beam and sub mini. Changing the music in various rooms doesn’t do anything either. The entire system is silent even though the app shows music playing and the TV is on Any suggestions ?

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R
6 months ago
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weesTrending Lyricist I
asked in Speakers
Actual Status SonosNet

Does anyone actually know if either SonosNet is still alive but „hidden“, or will the current updates (App/Firmware) only use WiFi?

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W
6 months ago
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Andre BesterContributor I
asked in Speakers
SONOS Move not connect to other speakers

My 4 Moves (two stereo pairs) are suddenly unable to connect to my other speaker groups. I can group MOVES and stream music over them but unable to add any other speakers to the group.Any one else having a similar problem?

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A
6 months ago
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TomekPLContributor I
asked in Speakers
sonos play: 5 cannot connect to network

I have Sonos play 5 - it was not using few months - when i tried to Connect to my system - is WiFi error, cannot be update or start update and nothing happens - i contacted with Sonos chat and i got reply „we will inform You when will be update, no end date” - what I can do with this speaker I cannot use or sold. For me is not solution i have  not working speaker   

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6 months ago
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PaaslandContributor I
asked in Speakers
Playing Sonos Five and Sonos Move together

I have had a Sonos Five for a while, and I have recently purchased a Sonor Move ( not version 2).It should be possible to play them together, right? Not necessarily as a stereo pair, but to be able to play a song, and the audio comes out of both?I am able to play each of the speakers, but when I choose the speaker, and can check off for both and click “apply”, I get the message: “Unable to connect, try again later”.I have tried all these tricks: and I have also ensured that both speakers are connected to the same wifi router.  This is supposed to work, right? What am I missing?

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K
6 months ago
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MLN72Contributor I
posted in Speakers
era one will not go into pairing mode

Era one’s will not go into pairing mode.  No blue flashing light. Factory reset multiple times and reset router. I’ve had them one day.

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M
6 months ago
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ChicagogatorContributor I
asked in Speakers
SONOS vs Klipsch

I just transitioned from Klipsch to SONOS  in Dec 23. I was getting familiar with my ARC - until the update hit.Why would SONOS ever roll back the ability for its users to sync their personal music libraries? It was one of the qualifiers for me to even consider SONOS. Looks like I have to wait for an update now. Where are the “agile methodologies” at SONOS with waiting until essential integrations are ready before pushing out an update??? It’s simple common sense to frustrated consumers/users. Knew I hung on to my Klipsch Heresy II speakers and wireless sub for a reason. They still sound amazing after 39 years and NEVER had a tech or software issue with them!

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6 months ago
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bedoubleyouContributor I
asked in Speakers
latest Sonos apps

Hallo Sonos Fans,wie ist es möglich, dass die aktuellen Sonos Apps für Windows (Sonos_79.1-53290) und für iPhone (80.02.04) wieder einmal fehlerhaft und unbrauchbar sind?Zuletzt haben die Windows App (Sonos_79.0-52294) und die iPhone App (80.01.11) zumindest in den Basis-Funktionen noch funktioniert.Mit freundlichen GrüßenB.W.Hello Sonos fans,how is it possible that the current Sonos apps for Windows (Sonos_79.1-53290) and for iPhone (80.02.04) are once again faulty and unusable? Previously, the Windows app (Sonos_79.0-52294) and the iPhone app (80.01.11) at least worked in their basic functions.Best regards, B.W

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6 months ago
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121Boomer66Contributor I
asked in Speakers
Surround sound

Since the app update, I can only add one surround sound speaker to my Sonos Beam can you tell me why this is?

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1
6 months ago
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RyandlesleyContributor I
asked in Speakers
one speaker won’t connect to system

I’ve got 4 Ones and a Beam around my apartment. We moved recently and I got 3 Ones and the Beam connected to the network and each other, working perfectly. When I placed my remaining One it wouldn’t connect to the network or set up at all. I kept getting a message after going through set up that it needed registering but wouldn’t register. After a series of app updates, speaker updates, and forced factory resets it connected and played music. The issue is that this speaker only works independently of the system. I can’t connect this One to the system if it’s playing music or if I try to connect it by starting music with another speaker the app says unable to connect. Any ideas? 

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6 months ago
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TimemuffinContributor I
asked in Speakers
Sonos App still reverts to the default Sonos room.

I’m on IOS 17.5.1 and on the latest app Sonos has and every time I enter the correct room settings it automatically changes to and I quote “Sonos Room” within 24 hours.  it’s only connected to Apple Music and not on HomeKit but Google home which states it’s in my living room as per what I want it to be in.  I still have to change and it’s so frustrating please advise?

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6 months ago
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SpaddywaddyEnthusiast II
asked in Speakers
Sonos Fives & Lossless is this streamer the solution?

Hi,I have a pair of Sonos 5’s and other Sonos speakers and Home theatre set up. I mainly use my fives for listing to music. However, as many already know playing lossless audios through Apple Airplay isn’t possible with Sonos. Fiio have released the SR11 and i was wondering if this would actually work due to the Sonos Fives having a built in DAC? Would the internal DAC just down grade the Lossless input from the SR11 to lossy as its connecting to the Sonos 5’s via Airplay?  https://www.fiio.com/sr11

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6 months ago
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TGuy01Contributor I
asked in Speakers
how to connect a play three to a new system

I need help connecting a play three to a new system. Nothing on the instructions gives me any help whatsoever.

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T
6 months ago
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rcmc93Contributor I
asked in Speakers
Issues setting up Sonos over WiFi

Hi,I’ve recently moved to a new property and I’m trying to set my Sonos Play:1 back up. When I plug the speaker directly into my hub by Ethernet cable, I am able to connect and play music. However, I am unable to find the product when I try to update the network settings. As soon as I unplug the speaker and move it rooms, it doesn’t work, as expected. Does anybody have a solution for this? I’ve tried using the Sonos 1 controller app but it keeps chucking me onto the newer app (S2 OS). Cheers!

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6 months ago
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djvikoContributor I
asked in Speakers
Audio dropouts

I have lately been experiencing audio dropouts on my sonos system… my network seems to be ok but for some reason -when playing music from apple music- there are dropouts and suddenly music continues playing and suddenly stops and back again…I submitted diagnostic with # ********* thanks!! Moderator edit: Recorded and removed diagnostics number

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D
6 months ago
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HarleyhudsonContributor I
asked in Speakers
sl1 won’t work since installing latest version os sonos app

Sl1s won’t work since installing latest version of Sonos app

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jgatie
6 months ago
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djk57Contributor I
posted in Speakers
New router destroyed Sonos system performance

I have a Sonos system of various speakers around the house. The system was working alright, no drop outs, songs skipping on their own, the app was relatively responsive. Only issue would be a delay between the speakers when starting playback, but this was minor.I replaced my old wireless mesh router system (Linksys) with a new one (ASUS) with the same SSID set up to try to get stronger signal and better performance. However, ever since the Sonos system has been a mess. It won’t connect to some speakers occasionally, playback skips songs on its own, stops randomly on some speakers, and the app is very unresponsive. It’s almost unusable.I’ve tried common troubleshooting like factory resetting all speakers individually (took forever), binding speakers to specific nodes, rebooting the routers, rebooting Sonos, changing channels and other router settings (qos off, airtime fairness off, power saving options off), binding all speakers to a dedicated IP, and reinstalling the Sonos app. No impr

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JCR28
6 months ago
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ThebassmanContributor I
asked in Speakers
one sl only connects on ethernet not wifi

hi everyone  new user here I had lots of problems setting this up in WiFi last week when purchased. It would only connect on Ethernet.finally got it connected and all good for several days. Now it will not show up in app again.i have tried the same procedure m, reset factory settings.it then says it is found, but does not show up in app.i am going around in circles again, any help would be very much appreciated. On ethernet it’s ok however I couldn’t place it where I want. How can I fix this wifi issue? I already tried 10 times to reboot the One SL + the router… Just sent a diagnostics report here  ********** cheers thebassman  Moderator edit: removed and recorded diagnostic number

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6 months ago
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Ben0368Contributor I
posted in Speakers
Has Sonos bricked my speakers

I find it strange that I wake up one morning and find my sonos system down, the S1 app suddenly can find any of my speakers all gen1.After many failed attempts of resetting etc sometimes the app would see the speakers other times not. On the times it did it always failed to connect. Now use the new app hey bingo everything is there, I could up date the play ones to use the new app. My Play 5s however whilst can be seen, they are not compatible.I kind of remember they tried to brick these before, looks like they may have done it now. Well sonos as the rest of sonos products give up. I promise you the replacements will not be Sonos. Ben

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6 months ago
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MaunameaContributor I
asked in Speakers
Symfonisk does not re-connect to WiFi

Hi Sonos Community,I am seeking support and help regarding an issue with my two Symfonisk speakers. I have had them working perfectly in my Wi-Fi network for several years. Recently, I changed my Wi-Fi to a whole new network, and now I’m encountering a problem with one of the speakers.Issue Details:    •    Speakers: Two Symfonisk speakers    •    Wi-Fi Change: Moved to a new network    •    Current Status:    •    One speaker is connecting and working perfectly fine on the new Wi-Fi.    •    The other speaker is not connecting via Wi-Fi at all.    •    Attempts to Fix:    •    Using an Ethernet cable, the problematic speaker connects and works fine. However, it stops working as soon as I unplug the Ethernet cable.    •    I have reset the speaker to its original factory settings, but this did not resolve the issue.    •    Additional Context:    •    The issue started after the recent Sonos app update a couple of weeks ago.    •    The problem is unique to only one of the two speakers

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M
6 months ago
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jardeContributor I
asked in Speakers
sonos era 100 won't play apple music

I bought a Sonos Era 100 today. It won't play Apple Music.Skip every song. All my other Sonos devices play Apple music without problems. Only the Era 100 does not. Should I return the device?https://www.reddit.com/r/sonos/comments/1d3m8dn/new_era_100s_issues_with_apple_music_working/

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6 months ago
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PatrifContributor I
asked in Speakers
audio is not working on the app

After recent update I can't play anything on my Sonos One. I connected and updated the WiFi and network, but it still did not solve the problem. Any advice what needs to be done? 

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G
6 months ago
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