I can connect my Play:1 and use it when it’s connected via Ethernet to the router, but 30 seconds or so after I disconnect the music stops, and play:1 cannot be found on the app. Sad. I have deleted/redownloaded the app + done a factory reset. What else can I try?
Answered
Trouble setting up play:1
Best answer by Stanley_4
Stop doing Factory Reset as it usually is not a solution.
Once you have had the Play 1 powered on and connected to Ethernet for 15 minutes , to rebuild the log data the Reset wiped, submit a diagnostic and contact tact Sonos support to have them check your radio's operation.
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Stop doing Factory Reset as it usually is not a solution.
Once you have had the Play 1 powered on and connected to Ethernet for 15 minutes , to rebuild the log data the Reset wiped, submit a diagnostic and contact tact Sonos support to have them check your radio's operation.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.