Speakers

I have an old Play:1 I just inherited from my parents. It’s old enough that it requires an ethernet connection to do the initial firmware update after a factory reset. This is important. Right now, I have it on my network via an ethernet connection. I can see it, it can play music. However, I want it to connect to my network wirelessly. Is there any possible way to do this, given I need a wired connection to configure it?

Sonos ARC is not seen from macOS app (S2), I have got all the other speaker being seen except ARC. iOS app (S2) can see everything.  This happened less than 2 week, since before everything was working. Anyone else facing the same issue?

I am trying to connect a Marantz ER2500 CD/DVD player to my Sonos 5 speaker. I also own a Marantz PM710 DC Amplifier that I’m actually already using to connect my AR XA215832 Turntable to the Sonos 5. Being doing this for years, and although definitely not the ideal set up, it has worked well for us. I have the Amp connected to Sonos with an RCA cable and what I believe is a TRS Male Stereo to Dual RCA Female Adapter. What I’m trying to find out is if it is possible to connect both my Marantz ER2500 CD player and my AR XA215832 turntable to the Marantz PM710 DC Amp, then the amp to the Sonos 5. Anyone knows if this is possible? What cable to I need? So thankful for any advice.

HI - we were trying to buy about 6 different models to set up our home on Sonos a few weeks ago.  I didn’t realize that they were really on-sale.  I thought it was just the usual “this is MSRP but your price is this” because Costco, Amazon, Sonos and Best Buy were all the same.  Does anyone know they are going back on sale?  Or did i miss the boat for a while?

Your latest update is not very good. By which I mean God awful. And I use that phrase because the phrases I want to use would almost certainly fall foul of a moderator, so I will use clues instead: 7 letters - excrement from man’s best friend (could be two separate words, three letters followed by four).  7 letters followed by 4 letters - first word rhymes with ducking, second word identical to one used in previous description.  Pony, which is Cockney rhyming slang - full version is “Pony and trap”I could go on. Please fix it so I can enjoy listening to music via my Sonos speakers - can you imagine that? I have distant recollections of so doing, they were good times.    

Good morning,I recently discovered that I can’t group more than two rooms. I have three rooms. In the living room, I have an ARC with two subwoofers and two Sonos One SL speakers, left and right. In the bathroom, a Sonos One speaker, and in the bedroom, a Sonos One. I can group two rooms at a time but not all three... why is that?---------------------------------Sonos One: CassaNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.26.1.9-2.2ID serie: A300Indirizzo IP: 192.168.2.69WM: 1---------------------------------Sonos One: Cassa BagnoNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.26.1.9-2.2ID serie: A300Indirizzo IP: 192.168.2.66WM: 1---------------------------------Sonos Arc: Casse SalaNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.27.1.8-2.2ID serie: A100Indirizzo IP: 192.168.2.27Ingresso audio:WM: 0------------------------

I’m having trouble finding a clear answer on this. I have a Sonos Arc, two Ones, and a Sub Mini configured together in a HT setup. My goal is to not use SonosNet and to have each device on wifi. To do this, I disconnected my Arc from being hardwired to ethernet. It is now on Wifi, on a 2.4GHz radio. The system seems to work fine, but oddly I dont see the Ones or the Sub Mini on my router’s client list.I also tried to keep the Arc connected hardwired to ethernet and “disable wifi” but I believe that killed the grouping. What’s the correct way to do this also the way to confirm it? Having the Arc stuck on 2.4ghz plus no other wifi clients makes me think its on SonosNet. I see the network type info is no longer in the app..Thanks!

I have a Sonos Amp (hardwired to the network) remotely located in a closet, I am trying to pair a Sonos Sub (on the WiFi).  It is on the other side of the home so the sub loses connection to the amp.  I can move the sub closer to the middle of the home and the sub responds when the music is on, but this is useless for the application.  Tech support tells me its due to the "Sonos Net" not reaching the sub from the amp.  Has anyone figured out how to extend the "Sonos Net" signal?

Sonos 5 is gone from Airplay listing on my iPad Air. No new router, no new password, no software updates on iOS, no device moved around, no new devices added to the network. Turn router on and off; did that. Unplug devices: did that. Tried to reset the speaker with the old and the new Sonos app, but one can't find any devices and the other keeps saying there's no internet. So the Sonos is stuck blinking green and I can't get anything to see it. This setup has been working perfectly for several years until yesterday. 

Play 1 Sonos No Power. My speaker has gotten very little use over the past several years. 2 months ago speaker stopped working all together. I tried ordering a new power cord and no such luck. Has anyone had this issue?

I have a Sonos one SL individual speaker plugged into ethernet and I am unable to update the network in this new speaker that I got for eBay. Sonos says trade out the router with Spectrum, but it has been updated to the latest firmware that is supposed to fix the problem.

Since it seems impossible to contact any support rep I will try this since it is the only option. I doubt if it will help.OK I don’t know why I should expect SONOS “Support” to work better than this horrendous release but it seems impossible to schedule 2nd level support with the link in the email I was sent.   As unusable as most of SONOS after the recent “Upgrade”Link leads to a bizarre page with no ability to select the day for a session and a list of incomprehensible times around the world.  WTF???This after wasting 2 hours last week in an unsuccessful attempt to restore access the the digitized music on my laptop that had been easily setup and used prior to the last “upgrade”How do you guys stay in business? 

So I’ve just bought 2 Sonos Era 100s. The description suggested I could connect using either Bluetooth or wifi. I don’t have wifi - I tether from my phone, which is the cheapest option for me.I could not get the speakers to talk to one another without wifi so went to a friend’s house and set them up using his wifi. Worked perfectly and managed to pair them to get stereo.But back home that’s not working. I thought I only needed wifi for the set up and pairing - do I need a permanent wifi in my home?Super disappointed and didn’t think I’d be having this problem, so I’d be grateful for any help

I tried resetting my sub by unplugging, press and hold power button, and plug it back in. The orange flashing light remains flashing. I called customer service and did the whole process mentioned above and still doesn’t work. Does it mean it’s broken? The rep offered me 30% off a new one if I returned it. I laughed at her and said I am not doing it. I want to fix this issue. Can someone please help? I have 2 Gen subwoofer. 

Arghhh!! Stalls ALL THE TIME!! Not my wifi BTW

I bought a Beam 2 sound bar and two Era 100 smart speakers. I was able to set up a home theater system. I was gone for three months and when I came back I could not detect the speakers on the Sonos iOS app. No matter how many times I reset, the speakers are not being detect by the iOS app. Help!

My Roam just completely died (I think it’s a battery issue) and the App simply says it is ‘Not connected’. I ordered a replacement Roam, but I can’t seem to be able to remove the old one from the system? Is there an easy way to delete/remove it from the App?

Dear Sonos,Given the situation we are currently in, it would be really helpful if you delivered some decent release notes with both application updates and speaker firmware. Confidence is not very high at the moment and it would make it better for people if they could at least see if there is something in there that might help them, or whether they’d rather stick with where they are for now. I know that’s probably not what the developers and support staff want, but I’m also not sure we want to continue being unwitting testers either… I think it’s also been long enough now that you ought to be able to give us some idea of what the fundamental changes are in this new ecosystem, and what some of the challenges are. 

Hi all, I have 2 play 1 and a play 3 speaker. Got divorced moved house not touch the speakers for a while. Now there isn’t any support on the Sonos app anymore and I cannot connect the play 3 to anything? Just won’t work but the 2 play 1 speakers work fine. Please help 😁 

Ok I have posted before about my recent entry into Sonos world. BUT WOW the mismatch (black/white) pair is so good I have it on almost the whole day while working at home. I have S1 and stream FLAC from my NAS and also play radio station (Poet’s Corner my favourite). Totally worth AU$300 I paid for the clean pair on facebook. Hope the next time I upgrade I can pickup a pair of Gen2 at this price. So sorry to hear about people’s firmware and update issues.

Hello Everyone,I have make a bad manipulation when I listened a podcast on my pair of Era 300.I have put accidentally the volume at maximum (100%) in one time and directly I have put the volume lower. I wanted to know if it's bad for the material ?Thank you for your feedback.

I have 4 Sonos products including a One with Alexa voice control . The microphone icon is greyed out and I have tried just about everything that is given as guidance on various sites. I have tried calling Sonos for support but twice, after 40 mins in a queue I was simply cut off.. like many I’m close to giving up with Sonos who must be in meltdown. Alexa works fine with my other (newer) products like Beam & Move, but just stopped on the One. I’m sure it’s an age / software issue- but all the recommendations don’t seemto restore the function- they say contact technical support but then they don’t answer the phone. I’ve wasted so much time on this and all Sonos do is send me ads for new products. I don’t want to revert to the older software version in cases this causes and issue with other products

Hi I am unable to connect my play 5 after switching broadband supplier , I have tried resetting the play 5 , resetting the app connecting with Ethernet cable nothing seems to work . I can see the Sonos play 5 connected to the WiFi mesh network but can’t add it to the app. I get the error message unable to join temporary Sonos network. Has anyone had similar issues? 

is it possible to make a stereo pair from ikea frame synfoniks and sonos era 100?

Hi, I have multiple devices, most of them on ethernet.One is a symfonisk and one is a Play:1 that need to be on Wifi.It worked well, until I had to power off the devices. Now, the Symfonisk would work only on Ethernet. Funnily, when I add Symfonisk to Wifi, the Play:1 would disappear. When I add the Symfonisk back to ethernet, the Play:1 would appear and work again.Sonos has become mostly annoying.Is there any solution for this issue or did anyone experience the same?Both devices were previously successfully added to the system. There must be a thing between 2.5 and 5 Ghz networks or something. Yes, 2.4 has Wifi 4 (802,.11b+g+n) and 5 Ghz has Wi-Fi 5Any ideas?Thanks!PS: close to kick all the speakers out the window, together with the worst piece of software that I ever experienced. No Ace, until Sonos fixed it all.