Speakers

Hello community,Since the famous last update, I’m struggling with sudden stream interruptions. I’ve looked around on the web and found there is a command which shows and enables the user to select the region for the WiFi settings (see below). When I use this command on my speakers it shows that the region is set to USA (what a surprise …). I can select EU but a password is required; I tried the password for the system account without any success.http://aa.bb.cc.dd:1400/region.htm (region selection for Wi-Fi)I have a couple of questions:Why the WiFi region is not defined to EU in my case since we have to allow localization when you add new speakers? Does the selection of the region ultimately matter? Does anyone know the password to change the region?

I got the Sonos Line-In, USB-C to 3.5mm adapter. I wanted to use it as a normal adapter with my other audio equipment, as my phone lacks a 3.5mm port. Is it not supported (which would be kinda annoying), or is it a fault on my end?The Line-In would be used with an RCA (pluged in to the speaker) to AUX cable. Where it would act as a 3.5mm port, as I only have USB-C input to my phone.   Thanks 

Hi all , I have a One SL and the power lead is about a foot too short to reach the plug socket !! Is it possible to cut the power cable and put a piece of twin core cable in ??? Long story short I had new flooring put down, I asked the fitter to make sure I could get the cable out but they put the cable under the door frame so I can't get the cable from under it because it's blocked by the flooring, luckily cable isn't trapped , think I've read that ​@Airgetlam has done this ? Might be wrong though ? Thanks 

The recent update on 2/19/25 took the low end bass from my gen 4 subs anyone else having this problem is anyone have a fix having no luck contacting Sonos

I hope to find help in the community.My play1 has been flashing only white for days now. I tried to do a reset both by consulting on the Internet and with the help of support from Sonos.Nothing.It keeps flashing white. I also tried connecting to the modem but even then the reset doesn't work.Do you have any other solutions?Thank you very much for your help 

I have an older Sonos system (Z100’s purchased back in 2007 or so).Until recently, it worked just fine.   Then my local internet provider (Xfinity) did some type of update and ever since I have had trouble.Sometimes, I get a message on my app that it is unable to connect to a system.Other times, 2 rooms come up (out of 5 in my system).Then other times, the other 3 rooms show up, but the other 2 do not.I have not had any luck working with Sonos support to address this problem.Dave

My Sony Bravia TV is connected to a Beam soundbar using a quality HDMI Arc cable. The  Sonos ones are also part of the system, and operated with an updated Sonos app.Every time I turn on the TV, it seeks out the external speakers and drops the Beam, leaving two Sonos 1 speakers operating with reduced or no volume. The volume on the Beam must be raised from “0” once I make a reconnection. The “apply” button does not keep the beam set up.The same configuration has to be reset after the tv is turned on. Obviously this inconvenience is tiresome. Ideas anyone?TVTool

My sonos app says no system found, i have reinstalled everything including the app, factory rest, router and wifi reset, everything, but i cannot play any.music as it seems i dont have a system. 

Play:5 gen1. Only the subwoofer works. I need schematics or tips to solve this issue. Thanks

Ok so I have a Sonos Play 5 2 x Play 3, a Sonos 1 with Alexa and a boost and connect. I want to add a soundbar and a sub. I spent ages researching and bought a beam (Gen 2) and a sub mini. Plugged them in and neither compatible. I’m guessing it’s only a beam one or an Arc original. No idea on the sub mini. Didn’t really want to start again as everything still works. Mind you if the Arc ultra is as good as it sounds it might be worth it as I’m moving to a smaller house and losing my Marantz Receiver two Kef front speakers and a couple of missions on the surround. 

Hola.Se que sonos no ofrece servicio técnico, pero estoy buscando algún lugar o persona en santiago de chile que me ayude con el arreglo de un play 5 (GEN 2) El cual presenta problemas de sonido después de una caida.agradezco el dato, si es que es factible lo que solicito.

I have tried everything to reconnect my Sonos one after changing my router but with no joy. I've tried WiFi connection, hard connection, reset and reconnect, none of which works.  Please help as I've no got a very useless black boxThanks in advance,  Joe

I just picked up a stereo pair of 5s and will be connecting a CD player via line in.   Any plans for Sonos to bring back the option to turn off compression for these inputs? playing CDs as a converted 256AAC stream seems pointless - also if these CDs are ripped to FLAC and streamed that way, are those files compressed as well ? 

I have 2 play:1 2  symfonisk all working absolutely fine until 2 days ago. 1 play is connected via Ethernet, suddenly I cant connect to the system, the app on my phone lets me log in but wont see any speakers, i try to add them and i go through the whole factory reset and add speaker, whether its via ethernet or via wifi I get to the end and then I get a message saying that the speaker has been added but might need to be restarted to be available in the app. Try that and nothing.50 mins wait for support Was considering replacing it all with Era 100s but not looking so likely now.

I have new WiFi network since originally setting up Sonos 1 and Sonos Beam. How do I get all my speakers on new network?

I have a beam set up with left and right Sonos one and a sub. I also have a play five in the room hooked up to a turntable. Is there anyway I can group the play five with the other speakers so it will play on the same timing as the TV

Recently took my play 3 to my brothers as he was having a party … couldn’t connect to there wifi … brought the play3 home tried to re connect … now I can only play music through Spotify any ideas please … 🙏🏻 

Hello everyone,Here’s detailsSonos always been on 2.4ghz private wifi, we have three routers, one for pos system(toast), one for customers, and one for management(2.4ghz/internal5ghz), Sonos has always been connected to the management WiFi. Today for some reason, it has trouble connecting to the management, so I forgot system and did it on the 5g customer wifi, was on the phone with Sonos while this happened, 3-4 speakers connected but two of them were on management wifi and the other 2 were on customer 5g, weird. I had connected to customer 5g on mobile and set them up on that wifi but my system wouldn’t show up unless I was on management wifi. Reset everything and tried again. This time I deleted the management wifi and made a wifi called Sonos just for Sonos. After that, I never got another speaker connected. I would go through all the steps, get to the part where it wants me to type in the wifi password, then it wouldn’t never connect and ask me to try again until it prompted for u

I have a new setup with Arc Ultra, sub4, and 2 era 100 speakers.  Everything seems to be working properly except the volume from the speakers does not adjust with the tv volume.  If I mute the tv the speakers continue to play.  Any suggestions?

My speakers are in a photo studio and I want other people to be able to play their music on them. 

I have an Era 100, which I was using only for music streaming (Spotify)Recently I have bought a Panasonic TV and paired the Era100 with it.The problem is, how to use the TV remote, tu volume up and down, as right now is useless.The only way to use volume, is with the slide on the TV, which is really uncomfortable.Another thing which I noticed is: if I am selecting the TV out, and the Era100 is paired, then the sound comes from TV speaker and Era100, which is annoying THANKSSteve

About six months ago my Sonos would randomly just not work from the app. It would work for a few days and then not for a few. Finally it completely stopped and I reset and reinstalled the speakers and app. All was well for a couple of days. Then one speaker would play a different station from the other speaker.  Went through the same reset and reinstall process. Also unplugged routers. Now only one speaker shows up on the app. I heard that Sonos recently updated their "system" and things have been glitchy since then. Any advice, suggestions appreciated. Such a great product, very disappointed that I have to go through the reinstallation process every few days. 

I have created a stereo pair with my Beam and 2 Play 1s. The connection worked well and I did the Trueplay tuning. However I am watching TV with my beam and am now trying to select my stereo group. The option is available and all speakers show online but whenever I select it the option never activates. Any help how to get the option to actually select and hold please.

I’ve had Sonos speakers for over a decade so am well versed in issues and resolving them. That said I am at a point with a relatively new Sonos One SL (Oct 2023) where I’m close to ditching the thing.  Almost every month, for no reason we can fathom, it disconnects from the system and I have to go through the entire factory reset, setup from scratch. It’s the only thing that works. Even then I often have to do this several times until, again for no obvious reason, it returns to the system.  the other speakers are and have always been rock solid - two ancient Play 1 and a very old Playbar. This sound familiar to anyone - any help would be appreciated. 

I have a gen1play5 which is not being seen by S1 app having done as many fixes as possible with technician and my own research. I have newer S2 system speakers also. Can I set up the gen1 play 5 in a wired way with some S2 speakers?