Speakers

Hi all.i am having issues with the Sonos sub, whereby it works when using Spotify but does not when using Mixcloud. I have tried removing and reconnecting the sub in the room. Thanks 

After a proper upgrade, the device remains play: 1 say no connection can be made

I have tried several times to upgrade Play 1 and even with extended from Sonos helpline, failed to complete the process.  Here is what eventually worked:Connect your Play 1 with a network cable to your router, power on your Play 1 while holding down play/pause, wait until it flashes orange and then you can release.. After approx. 2min it flashed green. DO NOT REMOVE THE POWER CABLE OR DISCONNECT FROM THE CABLE FROM THE ROUTER.Go to the app, the Play 1 should be visible and require adding to your system.  Add it to your system and agree to the prompts to upgrade the speaker.  Continue to follow the app prompts which then successfully updates the Play 1.  Then disconnect the cable, and add it to your Sonos system following the + a speaker process of the app.It seems that staying directly connected to the Sonos web site via a cable worked for the UPGRADE rather than restarting and connecting via the app through your wifi.  Hope this helps if all else has failed.

Good afternoon,I currently have two Sonos One speakers.A few weeks back, I downloaded the Sonos App on my iphone and installed Calm Radio as a service.Unfortunately, I have experienced several issues using the Sonos application.First, after installing the two speakers on the Sonos App, these settings disappear shortly after.  Secondly, I attempted again today to add the two speakers to the Sonos app.  The settings are no longer there a minute later.Currently, I'm only able to listen to Calm Radio using my iphone.Your assistance in resolving this issue is really appreciated at this point.

Hi folks,I’m a long term Sonos customer, circa 2010 with the original Play 5 and now with speakers dotted around the house.In the living room I have the Arc with a Sub (Gen2) and 2 x Play1s. I recall this system generating really punchy bass but after trying it recently all I can hear is muddled bass. There is no clarity whatsoever and I’m not entirely sure when this changed. The system is not truplay tuned but it shouldn’t need to be to generate half-decent sound. It’s so bad that I played the same track (Money for Nothing) on both the Arc/Sub and a single Five and the Five is a clear winner. The Five is an incredible stanalone speaker but there’s something not right with it being so much better than the Arc + Sub.In terms of EQ I have the following: EQ Bass +2, EQ Treble +8, Loudness disabled, Sub Level +3. Phase tried at both settings with no real change. The loudness doesn’t really make a difference either. For comparison the Five EQ is set to Bass +3 and Treble +5 with loudness en

Hello. I have connected 2 ERA100 via Bluetooth to my Halo+ Xgimi projector. Sound is not stable and is breaking up. I tried with my Move2 and it works fine. But with the ERA100 it doesn’t work properly as if there was some micro cuts all the time.

Looking for some guidance or ideas the best way to utilize all of my products. I have a beam (Gen 1) mounted under my tv in living room, 2 era 100 mounted on either side of couch used as surround. I was just gifted an era 300.  Best way to use them together, certain way of grouping/zone setup? I was thinking maybe just use era 300 as a line in for my turntable for the time being until upgrade beam or get another 300 to swap the 100 surround. Ideas?

My sonos was working fine with upgraded sonos firmware in sonos play:1 system but it stopped working sometime back. Here are the things i tried to fix it:Reset the sonos play:1 Turn of power supply → press play button & volume up together (> & +)→ Turn on power supply → hold until it reaches permanent green light. Reset the sonos S2 app. Go to profile → App Prefrences → Reset App Set up the sonos again after above 2 options using Ethernet Cable. Setup done sucessfully over Ethernet but when Enabled the Wireless Network in App, it didn’t ask for credentials. Also when tried to locate the Sonos Product in App it wasn’t able to find it. Went through following page which didn’t help much but atleast one comment caught my eyes “the WiFi network though needs to be 802.11b/g/n compatible with security mode WPA-2 personal and the Sonos mobile controller device needs to meet these system requirements…” Also few comments suggested to downgrade Play:1 and try with S1 OS and APP. Now

Hello Sonos Community!  I have a Play 1 that I have had for years and is part of a stereo pair.  For some reason, the Play1 will not power up when I plug it in or do a factory reset.  In other words, the white light does not come on nor does it blink.  I tried a different power cord (with the same receptacle), tried different outlets, etc.  I just purchased a pair of Era100 and ready to get it set up to replace the Play1.  Is there any hope for this Play1?  Any repair options?  Recycle time?  I have Sonos products throughout our home and they are great!  But do these products have a life span?  I also might mention that this Play1 has not been damaged, subjected to abuse, exposure to liquids, etc.  Hope all this makes sense.  Thanks!

Today one of my speakers stopped playing music. I managed to connect it again but it wouldn’t allow me to add it to the existing room. I went around in circles trying everything I could find on the forums and then followed these steps.Factory reset both speakers Added the first one to the new room Added the 2nd speaker to the new room After this step there is only 1 speaker in the room When you select setup a stereo pair this screen displays and the product can’t be found: When I go to the App Both speakers exist in other settings, e.g.  I can locate them in the settings to update the Network (they update fine and are both on the same network).I still have the problem with only 1 speaker working and not being able to add a pair.When I select I don’t see my product, it asks me to factory reset them again, which I have done 5 times now.The other issue is that neither is showing up in Spotify (and music is only coming out of the one speaker when you use spotify from within the Sonos app).

How to connect Era 100 to Samsung Freestyle?

I have a 11 sonos devices, Sonos One x3, era 100 x2, Five, Beam Gen1&2, Arc, Sub Gen3 x2.  I’ve never had any issues over the last 4 years. 3 days ago I had a new wifi connection and router installed.  The difficulty I have had trying to get them all onto the new network/ wifi is utterly ridiculous. I contacted Sonos and they said connect one speaker to the router with an Ethernet, which I’ve also seen mentioned on here. Doing so, got all the products back online but there is no way of inputting the new WiFi details name, password etc.  the app only gives the option to begin setting each device to the network separately. However, this simply fails every time I attempt it and when I remove the Ethernet cable, the entire system goes off line. I would simply keep the Ethernet cable connected to the router but I need them to hardwire wifi to 3 tvs and a Philips hue bridge.  can anyone help?? 🙏

Does era 300 work without power cable?

I’ve had 2x Play 1’s connected as surrounds to a Beam in my living room for a number of years which have worked faultlessly, until very recently.A couple of weeks ago I noticed one of the Play 1’s wasn’t showing up in the app and said disconnected, but the white light was flashing.  On investigating the Play 1 flashed up with a firmware update which it performed and seemed to initially connect ok so I didn’t think anything more.  The next day I noticed the speaker wasn’t connected but there was now a strange sequence of lights - as follows:white light on for 20 seconds white light off then flashes 3 times No lights for 3 mins above sequence repeats.The Play 1 does not show in the app at all.  I have tried every combination of hard/factory reset, including plugged in via Ethernet but the speaker is stuck in the above sequence.  Sonos support have been absolutely useless and said nothing more than the speaker is likely now defective and needs to be replaced.  Has anyone had any form of s

Here is the T-S parameters for those thicc play 5 woofers. This is for yall DIY lovers :)ParametersImpedance CurveThere are three of these in a sealed box of approx. 490 cu in. Data is measured in DATS v3 lol

Cannot play on Beam or Symfonisk directly from Spotify. My devices show in the device list, but when choosing a Sonos device, it just blinka for awhile and the reverts to the phone. Been like this for the past two weeks. Playing through the Spotify app works fine, playing from Spotify to other devices (Google cast devices) also works as intended, so Sonos seem to be the culprit here. This needs to be fixed. (Same issue from Pc)  

Bonjour,J'ai acheté 2 enceintes Era 100 qui sont synchronisées en stéréo via mon téléphone et Deezer.Régulièrement, le son baisse tout seul et passé d'une enceinte à l'autre en mode mono et non plus stéréo.Merci de votre aide pour résoudre ce problème  Moderator edit:Google Translate- Hello,I bought 2 Era 100 speakers that are synchronized in stereo via my phone and Deezer.Regularly, the sound drops by itself and goes from one speaker to another in mono mode and no longer stereo.Thank you for your help in solving this problem

I have a sonos one player and i was wondering if i can connect it to my tv for audio output. Can i use sonos roam to do so ? Cuz sonos rome does have Bluetooth feature. Is is possible to connect roam to tv and link roam to sonos one for the same audio output on both speakers ??? 

I have been very happy with my Sonos set-up that has 10+ speakers. Now I had app update and everything seems very difficult. Connection between Sonos and Spotify that has worked before is now delayed and not working. Is this due to some known error or is it then in my WiFi connection?  Really frustrating to have all these speakers around the house and the play music from portable JBL Bluetooth speaker. 

I have Sonos for 10 years. I just bought an Era 100 I can’t add it to my system. 

For the past few years, I’ve been playing a 3 hour long White Noise track from Spotify on my Sonos One, as well as my son’s Sonos One. I select the track and then click repeat to make sure it continues through the entire night. We’ve never had issues using it this way in the past. Recently, and for reasons unknown, my Sonos Ones in both rooms will randomly start playing Jazz music around 5:00 AM / 6:00 AM. I check both Queues and the only tracks in each one are the White Noise track mentioned above, which is also set to repeat until I turn it off. All software and apps are up to date. I have no idea what’s causing this. There are no alarms set either. Completely random and waking me and my kids up early than necessary everyday. Any one else experiencing this issue or just me? Just had a 30 minute call with Support and after walking me through all of their suggestions, they too admitted they have no clue what’s causing this to happen. Tech, can you please take a look and fix this bug as

Hi All,In my living room, I have 4 sonos Speakers.1 symfonisk bookshelf 1 sonos one 1 sonos one sl 1 symfonisk lamp speakerI would like to have them always behave as a single “Living Room” speaker unit.I was able to join the sonos one and SL in a stereo speaker and they behave as one. I would like to do this to all of them.I sense that the group functionality from sonos app is OK for different rooms, but when you have speakers in the same room it's a bit clumbsy. every now and them only half of them are playing. I need to open sonos app and select again all I want to enable.All in all, I'm looking for a more streamlined, seamless, ROOM aggregation. 

So I just switched to Xfinity’s cable modem/router combo from a previous setup. Of course this new setup forced me to create a new wifi name and define a password. I cannot for the life of me figure out how to Update the Network under Manage Networks in the S2 app. I have deleted the old wifi setup’s that were stored there and now, nothing is in this window. I have 2 Play 3’s and 2 Play 1’s in my setup here at the house. No matter what I do, I cannot get my system to come back up using the app on my iphone nor the controller on my mac… Soon as I take one of the speakers and connect it to my router via an ethernet cable, everything comes back up both in the app on my phone and on mac.. Soon, as I unplug the speaker from the ethernet cable, it all goes back to nothing connected… Please help, as I cannot run an ethernet cable to any one of these speakers.

I recently added two Era 100 speakers to an auxiliary room...and placed an eero wi-fi in same room. Within 30-minutes of networking the speakers, a three-second stutter started. It's on both speakers, but not at same time resulting in the stutter occurring as many as 15 times an hour.Actions I've already taken include trying speakers separately.  No help. I spoke to Sonos  tech for help. We did a firmware update.  No help. What else can I do? Is this an inherent issue with Era 100's and I should just return them?    

Deeply unimpressed with my purchase of a Symphonisk speaker pair, they will not pair and operate properly no matter how many times (and different ways) that I try.One side will work but not the other and vice versa; sometimes one side will work momentarily with the other but only 1% of the time.I have an Apple Home setup which I can get working nicely, but these speakers are the black sheep and I’m regretting the purchase. Firmwares are up to date and I’ve tried everything else suggested online.I notice many complaints online; are these things just junk and should I be avoiding Sonos products like the plague? (in my mind the answer to this is a hard yes right now).