Hi all
I have what I guess is old tech now in a Play 1, been a superb servant for many years.
I have a problem connecting wirelessly after changing broadband providers.
Factory reset it, and sets up fine with Ethernet cable, but I'm having trouble updating network ( saying no product found) whilst wired up with the cable.
If I unplug from router it simply doesn't find the device.
Any help hugely appreciated
Because you reset it, you now need to enter your wifi credentials. Whilst Ethernet-connected, make sure wifi is turned on.
If you’ve done that and it still won’t connect via wifi I suggest you speak to Sonos support to check that all is good.
It also might save time if you were to submit a system diagnostic within 10 minutes of experiencing this problem, before calling Sonos Support directly to discuss it.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.