Hi all
I have what I guess is old tech now in a Play 1, been a superb servant for many years.
I have a problem connecting wirelessly after changing broadband providers.
Factory reset it, and sets up fine with Ethernet cable, but I'm having trouble updating network ( saying no product found) whilst wired up with the cable.
If I unplug from router it simply doesn't find the device.
Any help hugely appreciated
Best answer by nik9669a
Because you reset it, you now need to enter your wifi credentials. Whilst Ethernet-connected, make sure wifi is turned on.
If you’ve done that and it still won’t connect via wifi I suggest you speak to Sonos support to check that all is good.
Because you reset it, you now need to enter your wifi credentials. Whilst Ethernet-connected, make sure wifi is turned on.
If you’ve done that and it still won’t connect via wifi I suggest you speak to Sonos support to check that all is good.
It also might save time if you were to submit a system diagnostic within 10 minutes of experiencing this problem, before calling Sonos Support directly to discuss it.
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