So os Play 1 wont connect wirelessly

2 replies
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Hi all

I have what I guess is old tech now in a Play 1, been a superb servant for many years.

I have a problem connecting wirelessly after changing broadband providers.

Factory reset it, and sets up fine with Ethernet cable, but I'm having trouble updating network ( saying no product found) whilst wired up with the cable.

If I unplug from router it simply doesn't find the device.

Any help hugely appreciated

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N

nik9669aAnswer

Senior Virtuoso

Because you reset it, you now need to enter your wifi credentials. Whilst Ethernet-connected, make sure wifi is turned on.
If you’ve done that and it still won’t connect via wifi I suggest you speak to Sonos support to check that all is good.

N

nik9669aAnswer

Senior Virtuoso

Because you reset it, you now need to enter your wifi credentials. Whilst Ethernet-connected, make sure wifi is turned on.
If you’ve done that and it still won’t connect via wifi I suggest you speak to Sonos support to check that all is good.

Airgetlam

It also might save time if you were to submit a system diagnostic within 10 minutes of experiencing this problem, before calling Sonos Support directly to discuss it.

Bruce

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