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I have just taken my speaker off ethernet to place it in my kitchen. For 2.5 years the speaker was left in its box as the house was getting refurbished. Only used it for a total 5 years. Now discovered the wifi has probably never worked just like the thousands of other units that had defective wifi cards. Sonos have only offered a 30% discount on a new one. No attempt to repair mine even knowing they have a reputation for bad network cards. Telling me it has worked for 8 years is not good enough.

Have told Sonos that a couple of honest reviews will help another perspective buyer think again about products that should be recalled when so many have been defective, instead of fobbing off people who have spent so much money for products that have not undergone thorough testing.

 

Moderator Edit: Removed and recorded personally identifiable information.

To be fair, the wifi circuit may well have been working for most or almost all of your ownership. All you can say for certain is that it’s not now working, and it may have failed during power-up just now. 
 

There aren’t many manufacturers that offer a discount for replacement of out-of-warranty products. 

​@Praxster 

First I recommend to edit your post and remove the personal data (case number, support number). 
Also this seems to be a very individual issue other users like us can’t you help much with. I think best way will be to discuss that with Sonos support. Imho a 30 percent dicount offer is not such bad for an old product. Btw what device exactly are you talking about?

I know there were devices with defective wifi modules from time to time over the years, but I think not more often as any other products might got defective hardware. So I really won‘t call it a „known“ issue. 

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