I have a gen 1 play 5, with 3x play 1, 2x play 3 and sub.
I have factory reset the play5 and want to remove from system so I can update to new app. Don’t want to loose playlists, or have to start again.
when I try to update to existing, on my network it says I can’t
unsure as to why?? Thought it might be play 5 as 1st gen…. Can anyone please help🙏
You might, at least potentially, be advised to unplug your gen 1 PLAY:5 when updating. Then you should be able to ‘upgrade’ the rest to S2. Once you’re done with that, you’ll have two systems, one running under S1 with the PLAY:5 that you’ve plugged back in, and one using the S2 controller, with your other speakers.
They won’t be able to ‘see’ each other, of course.
Thanks all for responses, however I have removed the play5, reset it and up plugged but still telling me that my system is incompatible…so I’m a bit lost as what to do….
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
