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Contributor I
March 20, 2025
Answered

my sonos keeps jumping through tracks on radio

My Sonos is up to date. It’s a Sonos one. When radio is playing through Alexa it skips in the track

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Jamie A
Jamie AAnswer
Sonos Staff
March 21, 2025

Hi ​@Doddy123, welcome to the Sonos Community!

I’m sorry to hear you’re having issues with skipping tracks when using Alexa.

What music service are you using, as terrestrial radio stations shouldn’t skip to the next track, unless what you’re experiencing is audio cutting out instead? Also, does this issue only occur when you’re playing through Alexa, or does it also happen if you play using the Sonos app or your music service’s own app?

Most likely, this could be caused by interference, so I’d suggest checking our support article for reducing wireless interference and following the steps listed in there.

I hope this helps!

1 reply

Jamie A
Jamie AAnswer
Sonos Staff
March 21, 2025

Hi ​@Doddy123, welcome to the Sonos Community!

I’m sorry to hear you’re having issues with skipping tracks when using Alexa.

What music service are you using, as terrestrial radio stations shouldn’t skip to the next track, unless what you’re experiencing is audio cutting out instead? Also, does this issue only occur when you’re playing through Alexa, or does it also happen if you play using the Sonos app or your music service’s own app?

Most likely, this could be caused by interference, so I’d suggest checking our support article for reducing wireless interference and following the steps listed in there.

I hope this helps!