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Contributor I
March 23, 2025
Answered

speaker

The second speaker for my move isn’t showing as connected. Got a new router and finally after multiple hours got the move connected. Any suggestions. 
thanks for the help 

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Schlumpf
SchlumpfAnswer
Virtuoso
March 23, 2025

​@KPR4 

Do you use the same ssid on your new routers wifi as on the old one? If not, did you remove the old ssid from Sonos app network settings?

What are your current wifi settings on the router? 2,4 and 5 GHz both active? If so, as one ssid? Channels set fixed instead of automatically? Static ip addresses for Sonos devices?

Ralf

1 reply

Schlumpf
SchlumpfAnswer
Virtuoso
March 23, 2025

​@KPR4 

Do you use the same ssid on your new routers wifi as on the old one? If not, did you remove the old ssid from Sonos app network settings?

What are your current wifi settings on the router? 2,4 and 5 GHz both active? If so, as one ssid? Channels set fixed instead of automatically? Static ip addresses for Sonos devices?

Ralf