Speakers

I have a gen 1 play 5, with 3x play 1, 2x play 3 and sub. I have factory reset the play5 and want to remove from system so I can update to new app. Don’t want to loose playlists, or have to start again. when I try to update to existing, on my network it says I can’tunsure as to why?? Thought it might be play 5 as 1st gen…. Can anyone please help🙏

I often listen to jazz playlists and the music plays with sudden stops and starts again few seconds later.It’s very annoying.Irene Lepicard 

The second speaker for my move isn’t showing as connected. Got a new router and finally after multiple hours got the move connected. Any suggestions. thanks for the help 

I have a 10+ hear old Play 1 using the S1 system. I am considering purchasing an Era 100 for a stereo setup with voice control.Can I expect that setup to work resonable well or is it a bad idea?

I set up the Sub Mini with an Era 100 stereo pair. However, the Sub Mini does not play audio when using the Sonos app to stream Spotify.  Does this simple setup require something else?

I just purchased my Era 100 to connect it to a Samsung Monitor. The speaker connected to my iPhone and iPad perfectly but not with the monitor.The monitor does not have bluetooth so I bought a bluetooth transmitter and it works perfectly with my AirPods and Sony earphones but not with the speaker. The Sonos app indicates that it's connected to the BT transmitter but there is no sound. I also tried to connect the speaker with a 3.5 mm jack and nothing, no sound. do I need to buy a better BT transmitter? I bought a random one from Amazon or do I need the Sonos in-line adapter?

EDIT: I made a mistake, it's not a Gen 2 but a Gen 1! I don't have Bluetooth on it. Hello,I changed my Wi-Fi network, so I wanted to reconnect my speakers. I can't do it via the app, even though I connected them directly to the router using an Ethernet cable that I had tested and confirmed to be working.I then performed a factory reset on my speakers.I left one unplugged, wanting to set them up one by one.I tried the wireless setup—nothing worked.So I plugged the speaker into Ethernet, directly into my router, and attempted to set it up via the Android app (I'm using a OnePlus 11 in perfect condition, with the latest version of the app, which I even uninstalled and reinstalled to test).I also tried with my Samsung S5E tablet, but got the same result.The speaker is blinking green, everything seems fine.In the app, I tap "Add a speaker," select my Sonos One, and the app stays on "Preparing your Sonos One" for a while.Then, after about a minute, the app says, "Connection to your Sonos One

Hi all I have what I guess is old tech now in a Play 1, been a superb servant for many years. I have a problem connecting wirelessly after changing broadband providers. Factory reset it, and sets up fine with Ethernet cable, but I'm having trouble updating network ( saying no product found) whilst wired up with the cable. If I unplug from router it simply doesn't find the device. Any help hugely appreciated

just got eras100 2 of them. how can I get both to play from my computer. it only lets me have 1 output??"

Sonos forgetting all my speakers...  why 

My Sonos is up to date. It’s a Sonos one. When radio is playing through Alexa it skips in the track

I have 12 ports and while i airplay or use my android phone to airplay to any of the zones the connection will play and then after a few minutes it drops and disappears from my samsung S25 or any ios device. i can restart and only get a minute or two of streaming.i havent tried on the Sonos app but i really want to stream music from my device (Spotify and Tidal)i see many post over the years regarding same issue, has anyone found the solution?TIA

I have just taken my speaker off ethernet to place it in my kitchen. For 2.5 years the speaker was left in its box as the house was getting refurbished. Only used it for a total 5 years. Now discovered the wifi has probably never worked just like the thousands of other units that had defective wifi cards. Sonos have only offered a 30% discount on a new one. No attempt to repair mine even knowing they have a reputation for bad network cards. Telling me it has worked for 8 years is not good enough.Have told Sonos that a couple of honest reviews will help another perspective buyer think again about products that should be recalled when so many have been defective, instead of fobbing off people who have spent so much money for products that have not undergone thorough testing. Moderator Edit: Removed and recorded personally identifiable information.

When I try to connect my play1 to the system, the play1 do not play the sound-pincode. Is there a way to connect the speaker without it?

How do I factory reset Sonos ones?

Hey all. Would welcome any assistance as this has foxed both SONOS and BT support. I’ve a BT Smart Hub 2 as main source of internet A Sonos Boost is connected to the Smart HubThe Smart Hub is connected via ETH to a UNIFI Dream Machine (DM) HubA UNIFI PoE network switch is connected to the DM4 UNIFI POE WIFI discs are connected to the PoE network switchThe NETWORK NAME AND PASSWORD are the same for ‘all’ devices Since the last SONOS APP update (S2) individual speakers and now entire room Groups have dropped off the AppI’ve tried connecting the Boost to the UNIFI DM but no change I’ve also manually reset every speaker in the house, re added them and tried updating the network. Though it appears to add them fine, they don’t then appear in the App!  It’s starting to drive me mad and I know there are some issues with old SONOS tech and how it works with UNIFI.  Thanks in advance!   

I see it’s been asked once before, but am interested…Does anyone know definitively if Trueplay works whether Sonos direct (from Spotify, for example) vs Airplay2 ? My setup: Arc, 2 Era100s (set as surround pair)

I want to connect my Beolab 9 Speakres to the Sonos Port but with the cable I bought it just makes a ton of noise and no proper sound.Do you know where can I buy two cables (one for each speaker) that allow me to connect them? Doesn't matter if it's in Europe or USA.ThanksDiego

I got rid of a speaker (Play 3) but it still appears in the app as a Missing Speaker.  I can't work out how to remove this non-existent speaker from the app.

Am I the only one who complains about the extremely useless wifi settings of Sonos and their constant failure? Playbar has become a real pain in the neck. It has messed up both my wifi settings and my modem's settings and each of the 10 different Sonos devices needs to be set up again. I am really fed up with it. It is not user friendly at all. I wish I could get a Samsung soundbar and solve the cinema problem like this, it would be both cheaper and more user friendly. Moderator Note: Changed the wording of the thread title. Modified in accordance with the Community Code of Conduct.

I just purchased an Arc Ultra.  I am using Apple TV 4K box on a Bravia 7 tv.  The sound quality and volume is noticeably different when using the Google Tv interface instead of Apple TV.  Any thoughts ?

As you can see in the picture, I have a breakfast bar with a pretty good view.I LOVE sitting here with guests, drinking wine and talking shite.I LOVE my Sonos sound, too, BUT, I cannot get a good sound with a pair of ones at the window end of the breakfast bar. I think they’re just to close and the stereo sound doesn’t propagate well enough, or something. It just sounds pretty poor.The pair of speakers I have are out of sight on the photo and provide great sound, but the sound is coming from behind me and I’d LIKE some sound to come from in front of me. Where the kitchen roll is.I want to set up a system that cannot currently work together, a centre speaker on the BBar and the two existing behind and to the sides.Can this be set up for sound only, and not tv?Common sense says, get a Beam, but honestly, a Beam or Ray isn’t required for this. A single One or Three would do the job and I have a spare one. 

I had my touch controls on Arc Ultra, Era 300 etc. disabled.I am trying to update the Wifi Settings after changing SSID / WPA Password.The Audio PIN Works, but using the Touch Buttons to confirm the device it does not continue.I assume it is because I previously had touch controls disabled.Is this a security feature or a bug?

What does the below mean?I need to run an update according to the app and I can’t get access to the app until the software is updated.“There was a problem checking for updates”

When I connect a Bluetooth device to my arc ultra speaker, after about 5 to 10 seconds it kicks it off and goes back to the arc ultra speaker. I’ve tried many  times, have been not successful a few. It seems random. What do I need to do to keep my Bluetooth device which is a headphone to stay until I exit it myself.