Speakers

I am, well, I was a Sonos loyal customer. Despite the awful new App released, I still defended and stayed with the brand as I loved the sound, look, build and quality of its products. I had various Sonos Products and currently still have a Bean 2 system, with 2 play1 as surround. I also have another 2 play1 and decided to buy an Arc, to use in my main living room, pair it with play1’s and then, hopefully at Christmas add a sub mini to the system. I went with the Arc, as I thought I was going to be a step up from the Beam I have in the other room, despite the bad reviews online talking about microphone problems. After all these reviews were more a year old and thought Sonos would have recalled and solved the common issue… well, no. Arc arrived. I was really happy. Set it up, added the surround. Played really nicely, happy with the sound. After just a couple of hours in the house, tried to call Alexa to switch lights on, no answer. Microphone was off. Kept going off, every few hours. Con

I am about to receive an era 100 sold my play 5 gen ones but still have two play ones I am getting conflicting messages when web searching on whether or not I can run the play ones on the gen 2 appCould someone confirm if this is possible and the process or do I need to rune two apps Thanks for any help Bob Parkinson

i have the Problem that if i try to move the speaker from one Account to another Account, the process asks for more Information - Login to the old Account. basically i am in a deadlock of Accounts. does somebody have the Same Issing? how did. you manage to Switch to another account? 

Recently took delivery of a Sonos ray which fails to connect. Contacted sonos support who said it needs to be replaced. This was on the 6th December. Have heard nothing further ? 

I’ve been using the Sonos Arc with BT for a while, and everything was working great with my surround speakers. Recently, I switched to Virgin Media and got the Hub 5 router, but now I can’t get my Sonos Arc to connect.It keeps saying the password is wrong, even though I know it’s correct. It’s been driving me crazy – why is this never simple?Has anyone had a similar issue or found a solution to get the Sonos Arc working with Virgin Media's Hub 5? Any help would be really appreciated!

Bought at best buy and after the app update and losing all my playlists i hope this company goes bankrupt and want to return    How do I return if its been sitting in the box it came in for six months.  Its the move 2

Afternoon, Hopefully someone can help as I am about to tear my hair out. I have a Sonos one which has worked flawlessly for a number of years. I have just upgrade my router and this is where the problems have started. I performed a factory reset on the router. Go through the pairing, it sends the chimes and connects. I then get a message saying “the device may not initially show up in your device, you need to turn the power on and off again to complete the setup”. I do that but it never reconnects. Any ideas? Thanks for reading.

Hello Sonos community, I am a dentist and I am building a new dental office and want to install Sonos S2 system in my clinic, about 12-15 speakers. Besides those I would like to install microphones that would allow me to call my asistants from each of the 6 operating rooms to 3-5 speakers that would be placed centrally in the hallway. The quality of the mic sound is not important, I just want to be heard. It may be a push to talk mic on the desk or wall, or better a mic that is activated without a button but when you speak close to it.Ex. I may be working in room 5 and would like to call one of my asistants to bring me something from the sterilisation room by pressing a button on the microphone on the desk and I would like my call to lower the volume of 3-5 Sonos speakers located in the hallway playing music and anounce my request. I would like to know if it is possible to connect a microphone in this way and if yes, how can I configure the microphone to the Sonos S2 system?

HiI used to have older sonos speakers from 2013. When I upgraded my home’s wifi, the speakers no longer worked. I decided it was time for an upgrade, so I got one Era 100 and one Era 300.Still, however, the new speakers refuse to work with my network. This is a 5 Ghz network that works with Spotify, Netflix, my work VPN. Some other details:Wifi 6, 5 ghz Security is WPA/WPA2-Personal I have an Android device running the latest version of the app. Have also tried iPhone.What should I look for in terms of compatibility? Something is surely off. Per this page, I should be ok:Supported WiFi modes and security standards for Sonos products | Sonos

I have two Fives, standing up right, and had them paired when I got them. Wonderful. But then there were problems (not sure with the app or the speakers software), and they got separated. Now I have those two in the same physical room, bit now each have their own room label: office and living room. When I try to stereo pair them again, the app allows me to pair (adding this room to make a stereo pair with this room?), the app shows me to direct the phone tot the speaker that is making a sound. I select the left or right. It is configuered and then, when I want to play a song, only one speaker is playing, the one that I had to select. It seems not possible to stereo pair them again. I play them now combined instead of being a pair. But it frustrates me not being able anymore to get them in a pair. If someone had similar issues and got it solved, I would be grateful to hear the solution. Cheers!

Here’s my dilemma with my Sonos Surround system.I have the Arc Sound bar; (2) Era 100s currently used as the Surround back L/R; and the Sub (Gen 3).  Work perfectly as home theater setup.But, due to the fact the Arc Sound bar is not BlueTooth capable; and, once the (2) Era 100’s are dedicated to Stereo Surround (which automatically disables them from being BlueTooth operable), there is no way to Blue Tooth music from my iPhone or iPad to play music through the Sonos System.The only temporary fix to BlueTooth music to the Sonos system is to go back into the Sonos app and “Remove Surrounds” from the Era 100’s and then reassign the Era 100’s to Stereo Front L/R and re-adjust the volume.  Now, the Era 100’s BlueTooth will work.My question: is there a way on the Sonos App to configure (program) two different listening environments and to easily toggle between the two configurations with just a click of a button.   For example:  “Configuration 1” would be were all the Sonos components are as

My Era100 won’t keep the coneection and turns off when used with my PC.When playing music from my phone there is no problem. But when I play from AppleMusic and Youtube via my computer it shuts down after about 10 seconds.Other times it keeps the connection for a longer while, but either way, it never actually play the sounds. It is connected but no sounds come out from either my PC or the Era100. The PC’s sound output is always set to the Era100.So it is has nothing to do with bluetooth or wifi connection - those are stable when I use my phone. Also the speaker is located right next to my wifi and I have another Era100 further away, with no issues. And my PC has no problem keeping bluetooth connection with my mouse and keyboard, so it shouldn’t be that either.Hope someone can help?

HiIs there away to check warranty on your sonos products

Hi all!I must say the apple music on my Arc Ultra really blew me away. One thing is not clear to me.When listening to simple stereo music the rears mimic the arc i.e. i get stereo on front and stereo on back.if i move the surround music tab to plus or minus i shift the volume from front to back. If i move te surrounds music slider to plus or minus when listening to atmos mix, what difference will it make? Thank youNeven

How do I get my whole house Sonos operational   

Since a few days I have a problem that I can’t use both Speakers (Move 1 / One SL) at the same time.I’ve reset both speakers and started the system from scratch, to no avail.I add the Move, then I add the One SL, as soon as the One SL is added, the Move disappears.It does not create 2 systems (Switch Systems only shows 1 System).As soon as I unplug the One SL, the Move is back in the App.Both speakers show as Online in the Sonos Account.I guess a recent update created this mess for me?What can I do?Thx

Comment régler son Mini sub ?Moderator edit:Google Translate-How to adjust your Mini sub?

HI,I’m struggling with getting 2 x ERA 300 and a sub4 to talk to each other. At the moment my Sonos cannot ‘see’ my 5GHz channel. My modem (AX90) broadcasts on 2 5GHz Networks. 5GHz-1 has channel 36-48. 5GHz-2 has channels 100-161. Do the ERA 300 or Sub4 have channels that they prefer or cannot see?Thanks in advance.

Waarom niet een simpele + en een - om het volume van en per box in te stellen.  Met wat dikke vingers is het nu lastig, zeker volume omlaag. Zit heel dicht bij zijkant scherm doe er wat mee a.u.b.  Moderator Edit - Translation by Google:Why not a simple + and a - to set the volume of and per box.  With somewhat fat fingers it is now difficult, especially volume down. Sits very close to the side of the screen please do something with it

Hi. I have a Sonos One Gen 2. It was dropped and now the bass reverberates on the mid-woofer. Is there anywhere you can get a like-for-like part to replace it? It looks very easy to swap over. 

Installed 2 Era 100 in one room separately. How do I now pair them?

My ERA100 does not play music via computer even though both my wifi system and the sonos app says its connected and signal is strong.  When I first set it up, everything worked perfectly for a couple of weeks. Now, if I am streaming from my desktop (e.g., iTunes via airplay), the sonos app thinks it is playing (i.e., it shows the song, the album art, and time stamp moves along as normal) but nothing comes out from speaker.  However, I can stream via Airplay from my iPhone and music plays normally.  At one point, I could play from computer via Bluetooth (but not airplay) as well but that seems to have gone now too.  I have gone through complete factory resets, deleted everything and set it up as if it was completely new, rebooted router, etc.  No change.  I called Sonos support, spent literally hours on the phone with a tech, reset, rebooted, reconnected everything once again, submitted diagnostics, and no help/no change.   Appreciate any ideas or advice.  Thanks!

Have a single Era100 connected to a Samsung TV via optical and an Apple TV also. Issue I have is because the TV is set to optical I have no way to control the volume other than the Sonos app. Is there any way to have the Apple TV remote control the volume? I can’t seem find a way round this.  TIA

About 8 months ago i purchased a house. The previous owner had installed wall mounted sonos speakers in the downstairs and upstairs bathrooms. When we veiwed the house he pointed them out to us, and played music from them, the sound quality was great, and they look nice too.Anyway, once we were settled in i set about trying to use them. I installed the sonos app, set up an account, it recognises the speakers, but i can't play any music from them. I have powered them off and on etc, spent hours waiting in the online chat support only to get nowhere. I keep getting this message to sign in as the system owner. I sign in but it just loops this message.Does anyone have any advice on how i can get them working, or, is it because i am not the original owner they cannot be used? It would be a shame to have to throw them out.PS. i have no contact with the previous house owner. Any support from him is not an option. 

Hello folks,i’ve been having issues playing spotify playlist in all my 4 speakers (old sonos 1 + Beamer) at the same time since the app update. I can only play music at 1 Sonos speaker at a time. Sonos support is cero. I’ve formally complaint. I’m a client in Spain. Reached out to my friends in Germany (same issue).The whole point of sonos environment, is to be ableto play music in different rooms etc. Well, that no longer is possible for me.when I try to play all speakers in all rooms I get this error” please try later, we could not connect” they are all up-to-date and they system shows them as sync but cannot play all at once. It’s been ongoing for a year or 2 I would say.shall I try creating a new account instead and pair them in a new system maybe?thank you for your feedback.José