Recently I changed my WIFI password. Tried reboot wifi and play 3 but not able to update network on sono app. Keep showing no product found when trying to update network. Tried reconnect several times but it doesn't work. Can only play using ethernet cable.
Answered
couldnt update network for play 3
Best answer by Airgetlam
Strange, when you connect the PLAY;3 with the Ethernet cable, it should take the data you’ve entered in the Sonos Controller about your network, and update what it had previously stored. Does your new WiFi signal match the Sonos Network Requirements FAQ?
If it does, I’d be tempted to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
For what it is worth, I’ve done the ‘original’ process I have described several times with the two PLAY:3s I have, and never run into an issue.
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Strange, when you connect the PLAY;3 with the Ethernet cable, it should take the data you’ve entered in the Sonos Controller about your network, and update what it had previously stored. Does your new WiFi signal match the Sonos Network Requirements FAQ?
If it does, I’d be tempted to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
For what it is worth, I’ve done the ‘original’ process I have described several times with the two PLAY:3s I have, and never run into an issue.
+18If you use a Sonos Boost, a change of password has no effect on Sonos devices, I think.
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