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Hi all,

Wondering if anyone else is experiencing this:
Earlier this week, I was at my mom’s place (she has two older-style Sonos Play:1s), and one of the speakers wouldn’t start properly. I reset it to factory settings and set it up again – seemed fine at first, but then the sound started dropping out occasionally for a few seconds at a time.
Interestingly, it happened with both speakers, independently of each other.

Now I’m noticing the exact same issue at home (I’ve got a larger setup with 16+ Sonos devices), but only the older Play:1s are acting up. Everything else is running ‘smoothly’

Is this a known issue? Could it be something from a recent update? Or are these older Play:1s maybe starting to show their age?

Would love to hear if others have seen something similar.

Thanks!
Peter

I’m running about 6 PLAY:1s, and not experiencing any difficulties with any of them. 

Normally speaking, I’d suggest some potential wifi interference in your case, but to be sure, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

When you have the opportunity, I’d do the same thing at your Mother’s. 

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