Speakers

I have a Play 1 in the bedroom which shows up as not connected on the S2 app on iPad. How do I reconnect it or remove it and reconnect? Neither of these options appear in the app. Screen shot attached. 

 Hello! Wondering if anyone has faced similar issues when updating your era 100, i cant seem to update this speaker and im not sure if its an internal app issue.I have tried several things after contacting sonos support that DID NOT work:Factory Resetting the speaker Resetting the app Connecting from a different iOS device Signing in and out Transferring ownership (to myself) Moving it closer to the router Deleting and Redownloading the appMy network system is configured differently so i cant just reset the router. Im not so sure what’s wrong because i was able to connect my other era 100 speaker after facing similar issues. The unregistered speaker is also working fine as i was able to connect and play something via bluetooth. I would just like to register it so that i can pair my era 100.Any help would be appreciated!!

I am trying to prevent Sonos from playing on all speakers in the house when the TV is turned on. This only happens after music is played from an earlier time, paused and then later the TV is used. I usually have to turn all the other speakers down when the TV is turned on to prevent the TV sound being on multiple speakers- like in another room where someone is sleeping! How can I just turn it off in the app? 

I’m watching television and my era is not activated, but it’s making a crackling noise on and off intermittently as if it’s listening for my voice, or maybe the tv sound is activating it. I shut off the voice feature and it’s still occurring. Anyone else with this issue? 

hi can anyone else with ERA 300’s confirm if they click (make a static type noise) just before the music starts and a couple of seconds after it is paused? I’ve just purchased a pair and noticed in a quiet room this noise. It sounds like the noise is made when the speaker wakes up and when it sleeps. Anyone else hearing this?

Hi! I have some weird and annoying problem with my One SL. When I initially start playing music from my iPhone or iPad via AirPlay, there is just silence. It takes about 2mins or so before it then suddenly starts playing. Alternatively I always need to kinda kickstart the speaker by playing something through the Sonos app. And then also AirPlay work fine.I use these speakers only every now and then. I suppose so they have enough time to eventually go into some kind of sleep or deep sleep state… The problem does not occur when they are idling just for a day or so. When I start AirPlay it connects (so no connection errors), and also the LED on the speaker lights up (I think). Also music on the phone is happily playing. Just, there is no sound.Anyone else has that problem or knows what I can do?

Hello, I’m using two Era 100s in a stereo pair mode, and one of them is connected to my bluetooth devices. Both speakers are updated to the latest software, and I usually don’t have issues with the bluetooth playback. However, I noticed that after I restart my WIFI router, I lose the sound in bluetooth mode. I can connect and disconnect my bluetooth devices with audible confirmation chimes/status LED from the Era 100 that’s being used as a bluetooth connection point. However there’s no sound playing in this case. I tried toggling the bluetooth button on the back of the speaker, and I confirmed all my bluetooth devices see the connected Era 100 speaker just fine. What’s interesting is that WIFI music playback is not affected after the WIFI router is restarted. What fixes the issue is to force a power restart by disconnecting power plugs and reconnect. What I don’t get is that the bluetooth module shouldn’t be affected by WIFI connection status change due to a router restart. This seems

I have two Sonos SL speakers and was hoping to pair them up with Sonos Ray for my 2nd TV not as Surround speakers (it's an open plan room, so not possible to place them as surrounds) but as additional front speakers.

I saw a previous thread regarding this failure with burnt R37 on a Sonos sub main PCB, but it was closed perhaps due to inactivity. However, I was wondering if any other users also faced the same issue and possibly have an idea of the possible cause to this failure. I like to repair my unit, as the companion Sonos beam is still working fine. I bought the set in 2019, I have forgotten what generation that is, maybe someone here who is well versed with Sonos product could help me identify. Hope to receive some advice.

The optical cable for my new Ray soundbar doesn’t “snap in” to either the soundbar or the TV. Even when pushed in hard. Pricarious connection, easily jostled out. 

My Sonos 5: gen 2 is not connecting to my Wi-Fi.  I have tried everything, but still won’t connect.  any ideas?

Hi,question. Did anyone notice that their paired Sonos Era 100s (or possibly 300s) did not update properly?the app said I had firmware update for my devices (shame it does not list which devices, as for example my current WiFi setup includes a sub as well). The notification does not say what is being updated and there is no link to a post but, fine, I can spend time searching for a post when I’m Ona. Bathroom break, right? (I’m being a bit sarcastic here, though in reality, I can live with that unless something starts to act fidgety after the update).but, my system supposedly updated and now it shows that only one Era 100 has the current build installed. Pushing for updates within the app only gives me “your system is up to date” response - which is not true.I did restart the speakers and the sub - disconnected form power supply and let them rest for a bit. I checked internet connection. And?still, as visible on my screenshot, one 100 remains using the older firmware.Sure, I could unpa

Hello, This may be a bit bespoke, but I’ve brought my two old Play:5s (recently upgraded home) to the office and I want to make a wired setup through the ethernet (using the S1 app). As you know, I cannot do the initial setup through the company WiFi because Sonos will not work through wireless that requires a corporate login/password to connect. I swear I had this working several months ago, but I’ve moved offices and can’t get it working again. I know that I can create a hotspot on my computer run a Sonos network off that, but then how do I switch the connection to ethernet only? When I try connecting the ethernet to the Sonos and cut the hotspot the connection fails. I’ve talked to IT and they have no problem with me using the Sonos and they say there is nothing specific they are doing through the network to stop the connection so long as I can get it set up myself. They even gave me a gigabit switch they had laying around to run ethernet to both speakers. Is there no way to just pl

Unable to connect Sonos sub gen 3 - Error code 1108 

I play a continuous three-hour white noise track in my bedroom 24/7 (well, ideally). The track is by itself, no playlists, and the repeat is set to single track. After it repeats a couple of times, Sonos changes the track to anything else in my Spotify account (which is usually tech house and as you can see is pretty much the opposite of what I want to listen while sleeping).I have reseted all my Sonos devices, the router, the network in general, and nothing. I have even disconnected my Spotify account and nothing. I have tried playing the track directly from Sonos and directly from Spotify. Same thing. Oh, and I pay for Spotify.Has anybody experienced this? Or maybe somebody can suggest something? Anything…? I keep waking up at 4ish am with techno music thumping my walls. Thanks!

Hi,  i have a setup with an Sonos amp as front speakers, two ERA100 as rears and a sub mini as subwoofer.I want to config the sound to fit best for my specific room. If I understand it right it have to use true play to get the nearly best result. But as soon as I assign the ERAs and the sub to the amp in one room as a surround set the button for true play disappears.  Could you guys give me any advice how to fix this?

Just purchased the arc ultra, long story short. The sound via the tv is as you’d expected. Sounds really good and an upgrade from the beam. When I try and play music via the Sonos app the sound is nowhere near as loud or as powerful.  anyone any ideas? thanks 

Why is the era 100 being marketed as a new product? Hasn’t it been out for a couple of years now?

Could someone who has these stands please provide a measurement from the floor to the top of the speaker with the Era 300’s mounted in the stands.  Much appreciated. 

Hi all -- I received the Sonos Era 300 wall mounts and because of where I will be placing the speakers I want to mount them inverted (upside down). I was following the instructions in the guide  if you scroll down the “mount inverted” section. At step 3 it says to “Remove the screw from the mount assembly. Rotate the mount 180 degrees so the screw holes are facing up, then reattach the screw to the mount assembly.” I can’t seem to get the screw out to flip it. I have tried with screwdriver and drill and neither has worked. The screw doesn’t move at all. I called Sonos support who thought the 2 mounts I received might have an issue so they sent me 2 new ones but the 2 new ones have the same problem. Multiple calls into the support # and they can’t seem to figure it out.  Has anyone else had this issue and if so any advice on how to fix? Anyone else here able to mount in an invert fashion without any issues? Appreciate the help

Hello,The link (https://www.sonos.com/en-us/guides/era300) mentions that Sonos Era 300 should be mounted upside down if placed less than 60cm from ceiling. I’m thinking of mounting these about 20-30cm from ceiling. Just wondering that instead of inverted mounting, is it ok if I mount them upright but then tilt the mount to make the speakers face downwards (they can tilt upto 32deg)?Any potential issues with this setup?Thanks    

I have had my Sonos Five for a few years and mostly has been working without any issues, however a few nights ago it just stopped working for no apparent reason (no network changes on my side etc). I’ve hard reset it many times and it gets to a point where it tries to do an update but fails with always the same error code 1101. I’ve tried this both Wireless and with ethernet connected directly to my router. I’ve contacted support and we have gone through everything, but they have no idea. I’ve asked this to be escalated, otherwise this is an expensive brick. Anybody else have a solution? 

Hi!I have 6 Era 100 speakers across our home and 1 Arc.  Quite often, when I want to connect my iPhone’s Spotify to Era 100s, the AirPlay screen will load the selected Era 100 pair and display a failure to connect message.  Then, if I try a second tlme, it works.  It’s not a huge issue, but it used to work and it is getting annoying to deal with every single time.  I have no idea how to reset them.  Thanks for any input!

Hi all,Wondering if anyone else is experiencing this:Earlier this week, I was at my mom’s place (she has two older-style Sonos Play:1s), and one of the speakers wouldn’t start properly. I reset it to factory settings and set it up again – seemed fine at first, but then the sound started dropping out occasionally for a few seconds at a time.Interestingly, it happened with both speakers, independently of each other.Now I’m noticing the exact same issue at home (I’ve got a larger setup with 16+ Sonos devices), but only the older Play:1s are acting up. Everything else is running ‘smoothly’Is this a known issue? Could it be something from a recent update? Or are these older Play:1s maybe starting to show their age?Would love to hear if others have seen something similar.Thanks!Peter

Hello it is not possible to Connect my new bookshelf to my account