I have a pair of Fives connected as a studio pair, which are then connected to my turntable with a Port. All wireless except the Port to the turntable. When connected as a studio pair and playing music from the turntable, one speaker plays fine, and they other one just cuts in and out over and over. It plays maybe 2% of a song. Disconnect the two as a studio pair and the audio is good from the the turntable to both speakers. Connect them as a studio pair and stream through Spotify and music is good. It’s just the combination of studio pair and the turntable which is not consistently working (or really working at all). Any tips?
Answered
Studio pair of Fives with intermittent audio
Best answer by kbs005
Thanks all for the quick replies and advice. I ended up submitting a diagnostic and called Sonos. Spent an hour on the phone and did a bunch of things that didn’t seem to work. Tried again an hour later starting by disconnecting everything and reconnecting. Not sure what did it exactly but everything works now as I’d expect. Keeping my fingers crossed!
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Have had the audio delay settings on the Port at Max (2,000 ms). Haven’t tried reducing as my understanding is that Max is best. There is no compression setting option in the menu unless I am missing it.
I'd submit a diagnostic with them stereo paired once the problem has appeared, soon after as the diagnostic logs only holds few minutes data,
Once submitted call Sonos to have the log looked at.
There is a lot of help on the support section here if you want to dig into it yourself but that can be a lot of work as you're not able to see a lot of the diagnostic data yourself.
Thanks all for the quick replies and advice. I ended up submitting a diagnostic and called Sonos. Spent an hour on the phone and did a bunch of things that didn’t seem to work. Tried again an hour later starting by disconnecting everything and reconnecting. Not sure what did it exactly but everything works now as I’d expect. Keeping my fingers crossed!
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