Studio pair of Fives with intermittent audio

5 replies
140 views

I have a pair of Fives connected as a studio pair, which are then connected to my turntable with a Port. All wireless except the Port to the turntable. When connected as a studio pair and playing music from the turntable, one speaker plays fine, and they other one just cuts in and out over and over. It plays maybe 2% of a song. Disconnect the two as a studio pair and the audio is good from the the turntable to both speakers. Connect them as a studio pair and stream through Spotify and music is good. It’s just the combination of studio pair and the turntable which is not consistently working (or really working at all). Any tips?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

K

kbs005Answer

Contributor I

Thanks all for the quick replies and advice. I ended up submitting a diagnostic and called Sonos. Spent an hour on the phone and did a bunch of things that didn’t seem to work. Tried again an hour later starting by disconnecting everything and reconnecting. Not sure what did it exactly but everything works now as I’d expect. Keeping my fingers crossed!

N

nik9669a

Senior Virtuoso

Is there an option to adjust the delay and/or compression on the Port?

K

kbs005Author

Contributor I

Have had the audio delay settings on the Port at Max (2,000 ms). Haven’t tried reducing as my understanding is that Max is best. There is no compression setting option in the menu unless I am missing it.

buzz

Grand Maestro

Some adjustments that might help: Line-In settings and Audio Compression.

Stanley_4

Grand Maestro

I'd submit a diagnostic with them stereo paired once the problem has appeared, soon after as the diagnostic logs only holds few minutes data,

Once submitted call Sonos to have the log looked at.

There is a lot of help on the support section here if you want to dig into it yourself but that can be a lot of work as you're not able to see a lot of the diagnostic data yourself.

K

kbs005AuthorAnswer

Contributor I

Thanks all for the quick replies and advice. I ended up submitting a diagnostic and called Sonos. Spent an hour on the phone and did a bunch of things that didn’t seem to work. Tried again an hour later starting by disconnecting everything and reconnecting. Not sure what did it exactly but everything works now as I’d expect. Keeping my fingers crossed!

Sign up

Login to the community