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Hi,

 

I’ve been using 10 Sonos speakers for years — the One and the One SL.

 

They’ve always worked perfectly until recently. Lately, the speakers have started to stutter. I play music or a playlist through the Sonos app, and when the next song starts, it takes 10–20 seconds before it begins playing on some of the speakers.

 

This issue appeared suddenly.

 

I’ve already tried connecting the speakers to the SonosNet, but that didn’t solve the problem. I suspect it’s a software issue, since it only happens when the next song starts or when I skip a track.

 

How can I fix this?

The latest app version is reported to have solved issues of stutter and poor response, and with group playing. Are you up-to-date?

If ​@nik9669a’s suggestion doesn’t solve it, turn your router and speakers off. Quit the app. Reboot your router, then reboot each speaker, then reopen the app. 
 

(When you say “tried connecting to the SonosNet”, do you mean you plugged a speaker in by Ethernet?)

Thank you for your responses. The app is up to date.
I have indeed connected one speaker with a cable directly to the modem.
In addition, I followed the steps above and reset everything, but unfortunately, it didn't help.

 

I’d suggest you’re having issues with a duplicate IP address with your speakers. I’d slightly modify ​@Rhonny ‘s suggestion, and make sure your Sonos devices are powered off while you reboot your router. Give the router a couple of minutes to come back up before powering back on your Sonos. 
 

However, if that doesn’t seem to make a difference, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Edit: rereading ​@Rhonny’s post, he actually does suggest that, I just misread it. The duplicate IPs get ‘fixed’ when the Sonos system is powered down while you reboot the router. So, since that didn’t make a difference for you, I’d submit that diagnostic. 

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