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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4846 Topics
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trevtaplinContributor I
asked in Speakers
new sonos speakers

I am considering buying a portable sonos speaker. Looking on the Sonos web site I can review and place an order but am I correct that I will also need to purchase a router? There is no reference to needing one etc.

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4 months ago
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Kristian0611Contributor I
asked in Speakers
Often getting "No products found"

Often having the problem “No products found” in both iPhone and Android Sonos App.There is NOT a network problem since I can ping all of my 4 speakers.Also, I do not have the same problem from Mac OS Sonos App.If I restart the app or stop/start Wifi, it often starts working.It is so annoying and totally unacceptable of an expensive product that used to work fine before upgrading to S2.Please confirm this is a known problem you are working on with high priority and please let me know when we can expect an update that fixes this problem…?   

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Bumper
4 months ago
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DtkendrickContributor I
asked in Speakers
era 100

I am having a lot of trouble with the Era 100. It continues to not connect in my app. I had another one that I returned, since not even tech support could tell what was happening. I’ve reset my internet, I’ve applied static ips to all my speakers. It fails to connect when I select only the era 100. why am I having this problem??!

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4 months ago
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whitedoeinnContributor I
asked in Speakers
Cannot get speakers working consistently and reliably on Google Wifi Pro network

We are on a new Google Wifi Pro network and have nine speakers and nearly nothing is working and it is certainly not working consistently. We've had this network for a couple weeks and everything was working but everyday it is a little different in terms of what works and how. I have to believe there must be some setting(s) in the Wifi that could be the problem but we're running a stock, unmodified, default settings configuration. Sometimes the speakers will work from Spotify running on a PC, sometimes speakers don't show up, sometimes groups don't show up, sometimes it works and then stops working. We are running a bed and breakfast and have invested thousands in these speakers and they are slowing driving me insane. I've also invested in Sonos Pro thinking maybe that would be the difference. Is there a special configuration for Sonos or the Google network I should be using?

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4 months ago
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QuiiContributor I
asked in Speakers
issue with update symfonisk 2 (issue 1101)

When i try to connect speaker firstly speaker is seen in app but on next step in update ends up to bo faliure 

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4 months ago
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mike73Contributor II
asked in Speakers
Play5 gen 1 disappears from s1

As heading says, often when I start my s1 app, my 2 Play5 gen cant be found, keeps getting the message ”all your devices are s2 compatible” I have 2 systems, one s1 and one s2.This has started happening quite ferequently.Last time I had to unplug all s2 devices.When I opend s1 both Play5 was found in s1.Now it happend again, very annoying, I dont want unplug all s2 devices every time I want to listen to music on my s1 system.I have stated every time this isdue occured that I want to stay on s1 for this system. Btw, I pressed play on the play5 manually and the music started, I can however not control on my ios s1 since no speakers are to be found 😡 Any idea? 

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4 months ago
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samheermansContributor I
asked in Speakers
Factory reset Play 3 doen't work

Bought used play 3 and tried setting it up on my existing Sonos system. I tried doing the factory reset as the speaker could not be found. Factory reset, unplug for 10 seconds, hold play pause button, plug back in would not get pas flashing amber light. So tried hard line into ethernet (direct to router) and again won’t get past the flashing amber...thoughts?

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Bumper
4 months ago
gregeeh
gregeehTrending Lyricist I
asked in Speakers
Strange behaviour of Beam

Hi Everyone,Beam Gen2 connected to Sony TV X90J eARC.I’ve had a Beam gen2 for a while now and all has been good, until recently.  About 3 weeks ago strange things started to happen.  Green (mute) light would come on | TV could not find the Beam and started to use TV Speakers | Volume would go to zero by itselfAll of the above was fixed by turning power OFF/ON on the various devices, changing TV settings etc. and eventually it worked until next time.I don’t use the Sonos app on my Android Phone, but do start it up every month or so to check for updates.What’s going on?TIA

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gregeeh
4 months ago
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JCPLContributor I
asked in Speakers
no recognition as system owner

I can find some of my products on the new app but not all. I’ve tried to add them but the app tells me to log out and log back in as the system owner. I am the system owner.  I’ve tried to call but the wait time is 90 minutes. Why were all these flaw not eliminated prior to the app being released?

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4 months ago
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MadPrasContributor I
asked in Speakers
Sub keeps dropping

Sub keeps dropping from the system. Shows connected to the Arc (steady white light) but no base coming from it. We’ve rest it multiple times, removed & re-added the sub, reset while directly connected to the Ethernet, etc.- sometimes it connects and sometimes, like now, it says it’s connected but no sound coming from the sub 

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4 months ago
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Mart1959Contributor I
asked in Speakers
kan de sub niet verbinden

Tijdens het vebinden krijg ik de melding:Om verder te gaan, dan gaan we je mobiele apparaat tijdelijk verbinden met het tijdelijke netwerk van je sub: SONOS-AyABBAAB etc Druk ik op doorgaan dan de melding verbonden met sub en de sonos app sluit vanzelf af en nog steeds geen sub.Is dit herkenbaar? Thx Moderator Edit: Google Translate- While connecting I get the message:To continue, we will temporarily connect your mobile device to the temporary network of your sub: SONOS-AyABBAAB etc. If I press continue, the message connected to sub and the Sonos app closes itself and still no sub.Is this recognizable? Thx

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4 months ago
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Dee123456789Contributor I
asked in Speakers
sonos one gen 2

Hi Allcan you connect Sonos one gen 2 direct to a tv or do you need to connect to a Sonos sound bar then connect the bar to the tv thanksDee 

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4 months ago
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Guus2Contributor I
asked in Speakers
sub gen 3

I want to connect a existing Sub to the system but the app keeps crashing. Even after a reset from the Sub.

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4 months ago
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pfremmContributor I
asked in Speakers
era100 no bluetooth source in app

Before the iOS app update I could make my era100 go back to Bluetooth as a source for my turntable.  That seems to be gone now.  Anyone know how to do this with out touching the Bluetooth button on the speaker?

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4 months ago
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ArferpastyContributor I
asked in Speakers
play 5

Will my play 5 pair with a new 5 for stereo please

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4 months ago
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Stevert40Contributor I
asked in Speakers
Music shortly turns off after starting song on Play5

Music shortly turns off after starting song on Play5

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4 months ago
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wgchrsContributor I
posted in Speakers
new app on Android constantly failing

I'm not sure if a c-suite individual came up with the idea of changing a perfectly good app, and turning it into something that constantly fails. My speakers are always syncing and system not found.  I've spent thousands on this system and I'm extremely disappointed. When will this be fixed

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4 months ago
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awidmannContributor I
asked in Speakers
Sonos Arc Center Channel Sounding Muffled

I’ve had my sonos arc since march of 2022 and as of this year added surrounds (2x ikea Symfonisk) and the sonos sub (gen 3) and everything was working fine for those 5 months up until 2 days ago. Any sort of 5.1 audio thats passed to sound system sounds extremely muffled when it comes dialogue. I did some playing around with it and it seems each individual channel sounds normal except for the center channel on the sonos arc sounds normal.I currently have the arc plugged into my LG C1 into the eArc port and have the audio output from the TV set to Auto. Switching to PCM does make it dialogue sound clear but I assume thats because its limiting it to PCM 2.0 in everything I’ve tried. Switch to passthrough has no effect.I was wondering if anyone has experienced something like this and had a fix for it, or if my unit is already defective after only 2 years. Thanks

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4 months ago
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Erland SommarskogEnthusiast II
asked in Speakers
Sonos Five touch controls - known issue?

I had two Sonos Five that I sold privately. The buyer is a little discontent because the touch controls do not work on the one of the players, or at least the play/pause buttons. This is something I never have noticed myself since I never used these button. He sent me a text message from a Sonos chat that suggested that it is known some Sonos Five indeed have this defect. Since I bought the players in 2020, it’s too late to claim any warranty.Anyone who have run into this and can confirm?Yes, I know that there it possible to turn off these button, and I probably had made that configuration change. However, since I did a factory reset before the buyer picked them up, that should not matter. 

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4 months ago
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Wietse9Contributor I
asked in Speakers
Connecting Symfonisk to app

I connected my Symfonisk with the app a few hours ago and it worked perfectly fine. I turned of the speaker, turned it back on to play some music again a bit later and it sounded like there was a cup over the speaker. Terrible audio quality. I resetted the speaker but now when I try to connect the speaker and app again, the app doesn't recognize the audiocode and when I try to put in the code manually, the whole app just crashes. Can anyone help me with this problem?

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4 months ago
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jonathanburkettTrending Lyricist I
asked in Speakers
Trying to set up a new Symfonisk to an existing network, and it won't finalize the connection. Any ideas or suggestions?

Just got a new Symfonisk and trying to connect it to my system. Currently have a Playbar + Sub set up in a TV room and a Five in the the living room. Have been going through the new app to set up the Symfonisk and have tried almost everything. Have had it do the chimes, though won’t finalize. Have typed the device number after that, which always fails. Have connected to the router via Ethernet directly, using a new connection and even using the ethernet cable I have set up with the Playbar. All fails. I’m ready to smash this thing out of frustration and the small satisfaction I may get. This is truly horrible, and Sonos Support gives me a bot that only repeats itself with no actual solutions/suggestions and a phone number that has an 80minute wait. Really hoping someone has a suggestion or maybe has gone through similar and had success. 

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4 months ago
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SebastienPlamContributor I
asked in Speakers
Trouble going wifi

Hello everyone!I have a mega problem that makes me hate my Sonos Play:1. I explain to you. A few months ago, when I was listening to IHeart Radio, the music cut out frequently. So I decide to reset my Sonos and now it's impossible for me to activate its wifi. I think the cuts were due to the fact that I was on 5 GHz by mistake. So I connected my iPhone to 2.4 GHz and with an internet wire connected to my Sonos to reconnect. I've been trying to find the problem for almost 12 hours now but without success! I'm really running out of patience. Help me please!!!P.S. I am French Canadian so I use Google translate to make myself understood. THANKS!

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4 months ago
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Borcher86Contributor I
asked in Speakers
Samsung s24+ / Sonos beam sound code

Hi guys, I have a Sonos Beam that I want to connect but I can't get it to work. When I try to setup the beam and I reach to the part when I have to place the phone near the beam to hear the sound code, the phone (Samsung s24+) doesn't seem to "hear it". (And yes the microphone is allowed in the app settings).I tried the same in an old OnePlus and it worked with that phone. LolModerator edit: combined posts 

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4 months ago
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Updates removed my local musicContributor I
asked in Speakers
Updates removed my local music library and now I get Error code 913

How do I fix it?  I have an iphone with the new app, and when I update my sonos desktop software, music library is gone. Never I buy again sonos each time is complicated

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jgatie
4 months ago
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Jayhawk123Contributor I
asked in Speakers
Sonos edition turntable and Era 300/100

Ok, new to the Sonos product family but what I am wanting to do is to have a Turntable with wireless speaker/s that can be used with the turntable as well as with streaming music, TV audio, etc.  It looks like if i get the Project Debut Sonos Edition turntable i would need the ERA 100 with the line adapter cable.  I am assuming the i could put the ERA 100 next to the turntable connected to it with the line adapter cable.  If i were to also get two ERA 300 speakers and put them on each side of a TV in another room….does the ERA 100 that is line connected to the Turntable allow it to also play the music on the 2 ERA 300’s?    

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4 months ago
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