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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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6013 Topics
PaulJohnBowker
PaulJohnBowkerContributor I
asked in Speakers
reinstalling a play 1 for my bedroom and connecting it to my living room Play 3

My Play 1 in my bedroom has stopped working and won't connect to my network or Play 3 downstairs. Also to get it to work my Play 3 is now dependent on an ether connection

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Cliff121Contributor I
posted in Speakers
Play 3 Gen 1 dead

I have several Sonos devices and this one has recently just stopped working, I have checked the power lead, have tried another working lead, fuse socket etc. nothing gets it to work. there are literally hundreds of such events posted, with these being so expensive you would expect them to last. Is there an underlying issue with Sonos longevity?   

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Stanley_4
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BobalaskaContributor II
posted in Speakers
System update to 16.5 disconnected most components; problems re-connecting

My Sonos system consists of an Arc Ultra and Era 300’s in my TV room, a Beam in bedroom, as well as a Sonos Port connected to living room speakers.I had quite a bit of problems after updating to the latest system (16.5) through the mobile app.  When complete, only my Arc appeared as part of system.  I had messages through the app that the Beam and Era 3000’s had to be connected- one after another. That worked fine for the Beam.  Then, when trying to re-connect first Era 300, it ended up giving me an error message repeatedly.  Rebooting did not help.After rebooting the second Era 300, it appeared as available, and I was able to re-connect it.  The other Era 300- the first one I tried to connect, did not appear. I re-booted it again, and then at some point the two ERA 300’s appeared, as did their surround designation, and everything worked.Since this type of component disconnection and difficulty in re-connecting had not occured for me prior to this, I am bringing this to your attention.

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MyMoosikDontWorkContributor I
posted in Speakers
Sonos has become a complete joke.

Y’all, I gotta vent. I am a professional IT person (that has Sonos throughout his entire home and most of his client’s businesses). Today, I spent FOUR HOURS attempting to move two Play 1s to the internal network so we can control them via the PC app. This is simply impossible. Removing and reinstalling apps. Fooling around with a dozen different specs on the 2.6 gig wifi (and even some 5 gig). Fooling with Multicasting. Changing networks. Dumbing down just about every security setting I can think of on our network. Resetting speakers (over, and over, and over again). After three hours, I gave up. Let’s put it back on the guest network where it was before. Nope. Again, impossible. Can’t revert the speakers to S1. S2 can’t find them. Created a completely new Sonos account. Let’s start over. Nope. The app can’t detect the speakers, and that’s THE ONLY OPTION YOU GET. I can’t add “new” speakers. Can’t find any cheat codes on the Internet. I won’t even bother to reach out to Sonos tech sup

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harloContributor I
posted in Speakers
Cannot get The Era 100s to be visible to the app, connect pair or anything

Help! I am about to return these Sonos Era 100s as *nothing* should be this difficult to set up and use!Purchased 2x Sonos Era 100 sets (4 speakers total) after installing, uninstalling, rebooting, restarting for 2 days without so much as getting to be able to play a single song (much less pair them for home atereo) I am thoroughly annoyed; and rather than smashing them to bits in a rage and throwing them into the trash; I'm gonna try to return them. Utter garbage.

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ScvjrContributor I
asked in Speakers
Control Buttons on Play 1 Play 2 etc...

After all the issues with the "App Update" the phyical control buttons quit working. Is that ever getting resolved? It's a convenient way to turn up or down the music without finding a phone etc. Any help out there??

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Mr. T
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reclutaContributor I
asked in Speakers
I can't pair beam with era 100

hello, i have a beam soundbar (2 generation). i bought one era 100 to pair it as sorround. The problem is that when I go into the app under beam and click on !add sorround”, it doesn't find the era 100. the  era100, meanwhile, I installed it in the wifi network and in my system but, even having put it in the same room, it is not found by the beam. Listening to a song I can decide which system to listen to it with but I can't get the era 100 to go as sorround. Where am I going wrong? thanks 

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ReynastusContributor II
asked in Speakers
Connection issues

Hi All I’ve got multiple Sonos products and they have a nasty habit of dropping connection randomly. My network is an Orbi Mesh network (RBR350 with 2x RBS350’s), I’ve manually assigned and reserved IP addresses to the three sonos speakers I own. The Ray is connected via Ethernet to one of the satellites but the play:3 and the sonos one are connected via wifi. These all have been re-named on the network to ensure there are no name conflicts.  All three will randomly drop from the network. I’ve rebooted the network, reset the sonos speakers, updated everything, done the rejoin the system one at a time and ensured that everything has different addresses. Nothing else on the network drops connection (Mobile phones, laptops, pc’s, chromecasts, apple TV’s, game consoles, etc) just the sonos speakers. Usually when attempting to play “everywhere” after about 10-15 minutes. Sometimes they play fine for hours but will stop unexpectedly with the flashing white light and checking the app requires

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Rafa080402Contributor I
posted in Speakers
Sub Mini Only connectivity issues

Does someone else sonos Sub Mini not connect properly to the internet wifi? And only works by ethernet??? Ive had the Sub for a week and i cannot connect it to the wifi. It inly works when connected physically… yes the wifi option is on, pls help. 

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Graeme1701Trending Lyricist I
posted in Speakers
Sono Era 100 Help

Hi all, Just got an era100 for line in to PC. I cant find on the App where the setting is to use line in.I’ve done everything the website says and youtubes etc.Any ideas?Thanks,

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Ken_Griffiths
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jetboatrichContributor II
asked in Speakers
Unable to Connect Try again later

I have added a few speakers recently, they will not group play and i get this error.  Individually i was able to play music from them and the RAY i added plays on the TV fine but will not group play.  I tried to change the network, no difference and same error.  

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Kp99999Contributor I
asked in Speakers
Why does my Sonos never work

75% of the timeI try to use it my Sonos doesn't work.  I have 4 different device and it can't find any system when I am standing next to the router and device.  

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G818Contributor I
posted in Speakers
move 2 not registering to the updated app

How am i supposed to connect my move 2 to the updated app ??

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UKMedia
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DGwiltContributor I
asked in Speakers
line-in on era300

My sonos port is connected by wire to my CD player. My era300 speaker is in a different room. Until recently, I could play cds through the era300. Last week, the sound stopped coming through the speaker, even though the app shows it as playing. I've been on the help line twice. When I try synching the speaker while the cd is playing through port, still no sound comes through. I haven't made any changes. Any ideas why this is happening?

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DblgContributor I
asked in Speakers
play button on play 5 doesnt work

Since I changed my WiFi and set everything back up touching the play button on top of the speakers no music plays like it use to.  Any suggestions 

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JavadogContributor I
asked in Speakers
Play 1

How do I connect my Play 1 to a new internet supplier 

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AjTrek1
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Andrew McCletchieContributor II
asked in Speakers
Convert non bluetooth CD player to connect to ERA100 wirelessly

I have an ageing Maranttz CD player that is non Bluetooth.It has Analogue Output L and R at the rear.Can I buy a device that will plug into this output, convert the signal to Bluetooth and then play through the Era100 ? I can see all sorts of devices available but I am thoroughly confused.Two other questions please while I am here.What is the quality like ? Are there better converters to buy ?I understand a single Era100 has stereo capability. Does connecting like this maintain stereo sound ?Thanks everyone for any advice

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AjTrek1
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Maz101255Contributor I
asked in Speakers
Sub 4

When will we be able to connect a sub 4 to play five speakers. Please make this happen. Mod edit: Removed email address

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Mr. T
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D B CooperEnthusiast II
asked in Speakers
multi sources for different speakers

Maybe Im missing this - from the phone app, can I still play a music source on some speakers, and a different source on other speakers? Classical upstairs and Rock downstairs (on the same network) from the phone app? I know I’ve done this, but I’m missing something here. Thanks

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Stanley_4
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spurcellContributor I
asked in Speakers
intermittent dropped signal during playback

I am experiencing intermittent dropped sound from random speakers.  This was happening several months ago then it stopped, now it has started up again.  Occurs on wifi speakers, ROAM and in-line speaker.  Doesn’t happen on distinct speakers simultaneously (as far as I can tell).  I first noticed it on my kitchen speaker so I swapped it out to other speakers and it continued, so it does not appear to be speaker specific.  Can happen with TV, streaming service or iTunes playlist.  The dropouts can be anywhere from a few seconds to a couple of minutes.  WiFi signal is strong (in fact I have an access point in two of the rooms where it has happened.) As I mentioned it was happening several months ago and then it stopped without any intervention, now it has started again and actually seems more frequent.  Any suggestions??Thanks

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wfoaulgcsabcnfTrending Lyricist I
asked in Speakers
Music Library

Has anyone actually successfully added their own music back onto Sonos now that Sonos claims we have their permission to do so once again? Just curious.

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Ken_Griffiths
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VandajoContributor I
asked in Speakers
Speaker combination

Hi,I have one Sonos five and want to buy two Era 100. Do you think it's good idea or Sonos five will to much powerful for the 2 Era 100.Is is a good fit or it's better to buy another Sonos five.Thanks 

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EnricoTagContributor I
posted in Speakers
Sonos Arc microphone issue

I am, well, I was a Sonos loyal customer. Despite the awful new App released, I still defended and stayed with the brand as I loved the sound, look, build and quality of its products. I had various Sonos Products and currently still have a Bean 2 system, with 2 play1 as surround. I also have another 2 play1 and decided to buy an Arc, to use in my main living room, pair it with play1’s and then, hopefully at Christmas add a sub mini to the system. I went with the Arc, as I thought I was going to be a step up from the Beam I have in the other room, despite the bad reviews online talking about microphone problems. After all these reviews were more a year old and thought Sonos would have recalled and solved the common issue… well, no. Arc arrived. I was really happy. Set it up, added the surround. Played really nicely, happy with the sound. After just a couple of hours in the house, tried to call Alexa to switch lights on, no answer. Microphone was off. Kept going off, every few hours. Con

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ParkinsonContributor I
asked in Speakers
can i run play 1 ON s2 controller

I am about to receive an era 100 sold my play 5 gen ones but still have two play ones I am getting conflicting messages when web searching on whether or not I can run the play ones on the gen 2 appCould someone confirm if this is possible and the process or do I need to rune two apps Thanks for any help Bob Parkinson

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Heiner junkerContributor I
asked in Speakers
account switch

i have the Problem that if i try to move the speaker from one Account to another Account, the process asks for more Information - Login to the old Account. basically i am in a deadlock of Accounts. does somebody have the Same Issing? how did. you manage to Switch to another account? 

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Corry P
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