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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2913 Topics

M
macronContributor I
asked in Speakers

which amp

I have the newer Sonos amp, hooked up to reconditioned celestial ditton 33s. Use them for music. love the sound, but I want the bottom end a bit lower. I like heavy dub. which sub would people recommend?thanks

3
Belly M
4 months ago
T
ttbareContributor I
posted in Speakers

paired speakers

I have first generation play five speakers that I’ve paired and every day either the left or the right will drop off anywhere from 30 seconds to a minute and then cut back on again

3
Stanley_4
4 months ago
J
jannymanTrending Lyricist I
asked in Speakers

Original Sonos sub to a stereo set of Era 100’s?

As in the subject line.  Can this be done successfully please?

3
Stanley_4
4 months ago
D
DbspursContributor I
asked in Speakers

Era 300 died

Hi, I have an arc, sub, and 2 x era 300 as surrounds.  Been working perfectly until I noticed one of the era 300’s had dropped out.  It then re-connected on its own but no sound was coming from it despite it saying it was connected.  So I then did a hard reset, and now it will not re-connect.  It won’t even do the chimes to connect (pin) it is like it tries but then fades out, any ideas, my gut tells me it is faulty?

4
D
4 months ago
M
Max1000Contributor I
asked in Speakers

Ray won't start

 My new Sonos Ray won't start and only flashes white. This is my first Sonos device. A reset is ignored by the device and it just keeps flashing white. Does anyone have any ideas for a solution before I send the device back? Greetings from a sad Ray owner

9
M
4 months ago
F
FredArnoldContributor I
posted in Speakers

Sonos One : more than two ?

Hey   I have 2 Sonos One (and really enjoy it)  But the room as a weird space, and I’m thinking to add a third one. Is it possible ? Can I had a Sonos One SL to my 2 Sonos One ? (or does it have to be a Sonos One ?)

11
Airgetlam
4 months ago
V
Victor DeltaContributor I
posted in Speakers

Sound levels going up and down

I use a Sonos speaker in conjunction with Spotify and Alexa. However, some music tracks have a much lower volume level than others so I am constantly having to increase and reduce the level for each track. Some Christmas carols seem to suffer from this in particular although other tracks have the same problem. Is there any way of overcoming this please?

5
Airgetlam
4 months ago
B
barto63Contributor I
asked in Speakers

What to do with my Sonos %'s

I have a home theater set up that currently has an Arc ar the main sound bar, a sub and 2 one speakers for surrounds.  In my bed room I have a Ray with no surrounds.  I have 2 Sonos 5’s that are pretty expensive but I dont use them in my bedroom where they currently are located.  If I moved them into the living room with the Arc and the Sub could I create a room that would include the 5’s and the sub without messing with the home theater set up?

7
Stanley_4
4 months ago
J
JLoveContributor I
posted in Speakers

How to connect my pair era 300 to apple tv?

Ayuda. ¿Cómo conectar mi par era 300 a mi Apple TV?

4
J
4 months ago
S
scrContributor II
posted in Speakers

Unable to add tracks to queue error

I have +/- 1300 songs in my Liked songs in Spotify. When I attempt to add all these songs to my queue, Sonos encounters an error and fails to add them (unable to add tracks to queue).Adding smaller playlists to the queue is usually not a problem (even though it’s quite slow in general.Any idea what might be causing this issue? I have tried resetting my router, resetting my Boost, reinstalling the Sonos app… But didn’t find a solution so far.I have a diagnostics number: 335172069

4
Stanley_4
4 months ago
A
Ade CContributor I
asked in Speakers

Thinking of buying ERA 100 - questions before doing so

Buying an ERA 100 - will I be able to pair it with my existing Sonos ONE SL in a different room? We already have an Apple music subscription and presume we won’t need to take a second subscription when buying this speaker

2
jgatie
4 months ago
M
MotherGooseContributor I
asked in Speakers

One SL - S1/S2......(stay with me!!)

So, i’ve read most of the threads regarding the One SL and how it’s “now” an S2 app only device. I can also see the old(er) threads where it “use to be” an S1 app **OR** S2 app device……Question is….what’s stopping it from being added to S1?? Firmware?? or the app itself??Asking because i already have a One SL on the S1 app from a few years ago (along with ZP100’s, ZP80’s & S5’s from many years ago!!).I realise if I buy a new One SL then it won’t add to the S1 app and I’ll need to setup a different account and run the new One SL on it’s own...BUT…..what if i purchase a 2nd hand/used One SL where the existing owner is ALREADY using it on the S1 app??? They remove it from their S1 system and sell it to me and I then add it to my S1 system - would that work??? Anyone tried this?? Many thanks.

8
M
4 months ago
C
Chris_296Contributor I
asked in Speakers

Added Beam, not cant see Roam

Hi, I’ve got a Sonos roam that was all working fine. Yesterday I set up new tv and Beam (which is great!) but the Beam set up seems to have taken over the app. Now I can’t add the roam to the app.  it never finds the roam when I click to add product.  any ideas on how to fix it please?thanks. 

1
Stanley_4
4 months ago
X
XECC4Y8Contributor II
posted in Speakers

Era 100 pair + Sub Mini vs Five pair

I was wondering if anyone had direct experience with these two set ups. My room is 12 x 20 with cathedral ceilings. The era 100 sub mini set up is currently running in this room and sounds very good. I do wonder if a pair of fives would be an even better set up. Has anyone done this comparison?

2
Stanley_4
4 months ago
P
PatLalContributor I
asked in Speakers

lost my two speaker SL

Hi, just bought a Sonos ARC and since this time, my apps don’t see my two SL speaker. I try many times all recommanded works in Sonos web site but still not see them, do you have a solution? Thanks

9
N
4 months ago
D
Divya1987Contributor I
asked in Speakers

playbase not connecting to wifi

I tried every possible way which has been mentioned on Sonos Website.  did reset quiet a few times. But playbase is just not ready to connect with wifi.  it does work well with ethernet cable. However my router is in other room and tv is in living room. Very much frustated as its useless having such an expensive premium brand speaker but cant use wirh my tv.  Diagnostics number is 1524607294

2
Ken_Griffiths
4 months ago
S
SpeakerConor80Contributor I
posted in Speakers

inverting Era 300 in bracket

Hello , I have read previous threads that if you are mounting era 300 speakers with the bracket you need to invert it to fully optimise the driver functionality. So can someone please advise what best practice is with the bracket ? If I invert the bracket with the flat plate part over the top of the speaker the speaker falls out of the bracket as it’s almost like a skeleton keyhole . Do people do anything in particular to the bracket when they invert the speaker 

2
S
4 months ago
C
CAS-ChicagoContributor I
posted in Speakers

2008 speaker to join system after i moved it to a different room

My 2008 speaker worked fine until I bought a Sonos 100 and changed the location of the old speaker. I want new speaker in LR because sound is better. I can’t get the 2008 speaker to connect. When plugged in I get a. White light. When I hit two buttons together i get a flashing yellow light up set up tells me it can’t connect. Any suggestions?

2
Stanley_4
4 months ago
C
Chrisly316Contributor I
asked in Speakers

Can't connect my Sonos One to wifi

I moved my Sonos One to a new room. When I tried to set it up, it wouldn't connect to WiFi. Nothing else has changed. I can connect it via Ethernet. When I try to switch it to WiFi, the first thing the app does is tell me to disconnect the Ethernet cable, so I just get stuck back in the same loop.All guides say I should be able to switch to WiFi with the ethernet cable still connected, but this is not the case is reality. I've spent over 5 hours speaking to customer support and they start from scratch each time and then I get nowhere. My latest call I was in the queue for an hour, on the call for half an hour, and then the agent went silent as soon as I got to the point of having to disconnect the Ethernet cable, then the call ended! Edit: just to add things I've also tried which haven't worked: factory reset speaker, reset app, rebooted router, set up a mobile hotspot which also didn't work which shows the problem is with the speaker

1
Stanley_4
4 months ago
L
LakepepsiContributor I
posted in Speakers

speakers

Can’t hear voices from tv in my surround speakers

3
Airgetlam
4 months ago
B
BroxheadAvid Contributor I
posted in Speakers

Which speak to pair my Gen3 Sub to?

I’ve recently bought a Ray, a Gen 3 Sub, 2 x Eras 100 (configured as stereo pair) and a Five.Half the time I listen to music and the other half I watch TV.  When watching TV, most of the time, I will use just the Ray and Sub.  The other speakers are positioned for music.  If I put a film on I may temporarily move the Eras and use them for rear surround sound.Currently, I have the sub paired with the Ray so that it works, whether I’m watching TV or listening to music.  It was paired with the Five, but whenever I watch TV, I had to re-pair it to the Ray.Does it matter which speaker I pair the Sub with?  What is best to get optimum sound quality?Also, if I did want to use the Eras for rear surrounds, would I do this, but going into the config screen for the Ray and adding them as paired device there?Thanks in advance!

2
N
4 months ago
G
Garrett_L.Contributor I
posted in Speakers

Pairing or combining Era 300 with 2 Roams

Dear Folks, I am using 2 Roams as a stereo pair right now.Can an Era 300 be paired with them, for use all in the same room ? If so what aesthetic benefit might there be ? ( application is not HT , just living room listening )  Thanks, Garrett 

13
Ken_Griffiths
4 months ago
J
Jean1234456Contributor I
asked in Speakers

Reboot Sonos 1

Rebooted Sonos 1 but showing orange light. Never turns green. Pls help how to set it up.

1
106rallye
4 months ago
D
DatawContributor I
asked in Speakers

sub mini

I installed a sub mini with 2 era 100s. I can’t hear any difference with the sub on or off. I called tech support, they were very polite but and they said everything is connected correctly and working correctly. I have used sub woofers for decades. They sound great…I can’t believe Sonos would put out a product that you can’t tell a difference whether it’s on or not.  I think there’s something wrong.  When the unit initially booted you could hear the sound very distinctly.  I have tried multiple musics types and no difference.  Any suggestions??   

5
D
4 months ago
C
ChoupixTrending Lyricist I
posted in Speakers

big sub or 2 mini sub

I have 1 arc 2 era 300According to you it would be preferable to put 2 mini sub or 1 suband is it possible to configure 2 mini ?( my piece mesure 40 m2  and  ceiling height 3 mètres)jp  

3
Stanley_4
4 months ago
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