Speakers

Symfonisk picture speaker worked fine with Sky. Just changed to new network You Fibre. It recognises the new network but after entering new password (yes, got that far!) it tells me 'something has gone wrong' and 'try again' and the little light on the speaker goes from green to red. I have tried again many many times.Switched off,switched on etc.Why oh why is this sooo difficult!! It's a bluetooth speaker for goodness sake.All other bits of tech have connected seamlessly(Alexa, tv etc.)I am not techy but not stupid.Please help

I have just bought the Arc ultra and my trusty play ones are no longer compatible  as surrounds. I have bought some second hand Sonos ones to replace them. Is there such a thing as an adaptor plate for the stands so I can repupose them?

I recently started using my Sonos speaker to play music as I go to bed… setting the Sonos timer to shut down after an hour or two. Why does the speaker turn on a bright light from the speaker when it turns off? It has been waking me up...or did until put a kleenex box on top of the speaker. But, my question is Why did Sonos program the speaker to do that? It’s really annoying.

i have two sonos 5;s i have them in a small mens cave / bat cave ive noticed that the sonos mini sub is on sale and am seriesly thinking about getting it...since its a small room will the mini sub alter the sonos 5s sound output perhaps becoming more treble and allowing the mini sub to take over that duty...and if anyone has bought the mini sub for the 5;s do they say press the go button...will be looking out for any feedback ...thanks in advance

We have had a Beam 2 for a few years and all in all it's worked fine. That is until our Vodafone Router had it's firmware upgraded by them for another issue this week. During this process the router now will only offer a combined 2.4ghz /5ghz under one SSiD and there is no option to split them. All our devices connect at thier required frequency including the Beam however when I come to control it from my phone which is connect at 5ghz it get an error Could not play content. Try again. It shows the radio station selected but nothing happens either playing or pausing. Then it suddenly starts to play and I can then pause it from the app. I can stop it by touching the button on the Beam.So the only change is the router, is this likely to be my issue or is it a coincidence. I could get round it / test it by setting up a separate network with just 2. 4ghz maybe. 

Hello,One of my two Era 300s has distorted audio. I initially had a stereo pair. When I noticed the distorted audio, to determine which Era 300 it coming from, I removed the stereo pair and that only one Era 300 had the issue. I tried a factory reset but sounds are still distorted. Any ideas or thoughts?

Hi everyone, I already have a SONOS Beam sound bar in my living room, and I want to add a SONOS Era 100 to it because the living room is connected to a open style kitchen. So, I want to know if is it possible to disable the bluetooth of the Era 100 and only connect to it thru the SONOS App, WiFi and Air Play 2. Does anybody know if it is possible? Thanks in advance, sorry if my English is not the best.

i cracked my sonos one gen two open over the weekend once i determined it was dead. i did not notice any burned components so i tested the fuse for continuity. 0. soldered on a 5 amp fuse wire and retested for continuity. success. however, when i plug the speaker in, still dead. any other ideas ? 

I have a SonoS One that has not been able to get power.  All the usual troubleshooting is done- multiple known working outlets tried, fully seating power cord, even trying  other known good power cords.   What else can be done to not have a paperweight?  This unit is most likely out of warranty. 

Hi,I have a Bluetooth transmitter connected to my turntable and I specifically bought the sonos era 100 to connect it to it. I read another thread regarding customers being able to connect their Bluetooth device to the era 100 but the device doesn’t play any audio (this thread was conveniently closed). I have just had a conversation with customer service and they mentioned that: “the era 100 was not designed for full bluetooth compatibility” ?!!! For whatever that might mean?Is this really the case? Then all the customers should be informed. If so, this is actually ridiculous for a company claiming to create such high end products  Here is my conversation with support: Isabel S (23/06/2025, 21:06:13): Thanks! Olivier (23/06/2025, 21:06:21): No problem Isabel S (23/06/2025, 21:06:41): Let me know the make and model of the device you have connected to Era 100 via bluetooth. Olivier (23/06/2025, 21:07:10): Sennheiser bt t100 Isabel S (23/06/2025, 21:07:26): Is it happening with both Sonos

Can 2 Sonos accounts coexist under the same  network?The reason I’m asking is because I want to manage my own Sonos system and the kids want to manage their Sonos system

Just sitting in my living room when I hear what sounds like a tapping on a drum,  find the source and it’s my era 300 speaker,  when it boops the light above the speech bubble illuminates. anybody experienced this?

Hello, I would like to use my SONOS system on a local network that is completely separate from my regular Wi-Fi network. This is because I won’t have Internet access at the location where I want to use it. My plan is to set up and update the devices somewhere with Internet access first, and then move them to the local network with a separate router (no Internet connection). Devices: SONOS PORT SONOS ONE SL My question is:If I set up a dedicated Wi-Fi network (with no Internet access), will I be able to play audio from the SONOS PORT to the SONOS ONE SL over this local network? Thank you very much for your help! 

I have a new router. How do I connect?

Hello, Someone can help me to connect my Sonos Play 1 when it’s flashing red please?

Is there any update for availability on a longer power cable for era 100?

When launching my Sonos app on my iPhone I get the message that there is no products on my system. However this can’t be right as I have one speaker playing. What’s up?  

Gen 3 subwoofer suddenly not on appchecked no power light plugged unplugged waited 10 seconds etctried different cable tried different sockets tried resetting nothing totally deadcontacted support. Advised only can give me 30% odd new sub. I have bought and recommended Sonos products for years. Bought gifts for my family wedding gifts. I have never had a power failure on any electronic product ever. this isn’t good enough extremely disappointed from Sonos and this products and offered solution. Will never recommend any Sonos  product to anyone and will be ending my relationship with the this company. I’m in shock. 

Sad to see what was once a great product go to #%&@,

25+ speaker household.  Every single one of my white era 100 speakers have slowly developed hairline cracks in the plastic white mesh grill, along the lower rim. The issue gets progressively worse with time until the plastic begins to fall off. No issues with the black speakers. They still look brand new  Seems to be an obvious manufacturing issue.  I’ve already replaced 3 speakers through support and yet this continues to happen. Support is now saying the warranty has elapsed even though I received the below email ?  Is there no path to have these replaced ?    

Having purchased a new Sonos Arc Ulta, and with poor resale values on my less than 2 year old Arc I decided to move it to the dining room which I use as an office and pair it with my 2 Play 3s.That means that in the lounge I had the Ultra with two 300s and a sub mini and in the dining room the Arc with the 2 3’s Initialy it worked but then I began to wonder about the sound quality and discovered that the Arc was not playing but the two 3’s were. I reset it and it kicked in okay. Terrific sound when they are all going lol However I am left with the lights on the front of the arc which cycle as follows Solid WhiteSolid RedFlashing WhiteSolding OrangeFlashing Green Assuming that the white is the first light in the cycle however it could be any of them Any ideas how to fix  Many thanks

I currently connect my Sonosnet to my router via a play 1 that is part of the surrounds for my Arc home theatre setup, as it is the speaker nearest the modem/router. I’m looking at upgrading to Era 300s for the rears in this set up but am concerned that the connection to the router and impact on sonosnet will be a problem. Do any of you run this same connection to confirm it will work?

I’m new (and late I know!) to the SONOS world. I have 2 x ERA 100 speakers and I’d like to set them up in two different rooms, with the option to play just one speaker or both together as a house wide system. My plan is to add more to other rooms / garden once I’m up and running…..so if we have a party the whole house can be synced with the same music. I am totally confused as to whether this means I need two systems ( which then play together) or one system with multiple devices - can someone please help? I tried previously to follow the set up instructions and ended up with the speakers thinking they were a pair so there was no option to play just one of the two - plus certain songs then sounded off as they are made to play differently in the left and right speaker etc! 🤦‍♀️any help much appreciated - before I have to call customer services to walk me through things! thank you. 

Have seen various discussions about replacing a Sonos speaker with a new or different one, but the old one still shows in the app as “not connected”.  I could not find a way to manually make this “not connected” disappear from the app. Tried reconnecting and removing again but no luck.  However, by simply waiting 72 hours or so, the “not connected” stopped appearing and there was no reference to the old speaker in the app.  (This was replacing a Gen 3 with a Gen 4 sub, but should apply to any other speaker.)

I have speakers that run on only one or the two available apps.  Is it possible to run some that work on Sonos 2 and the other speaker on Sonos 1?