Speakers

Bonjour, J’ai une sonos Play 5 2émes génération, la prise jack ne fonctionne pas, elle n’a jamais fonctionné. Je l’ai acheté à DARTY modèle d’exposition début décembre 2020, il a tout juste un mois.Que faut il faire ??Existe t’il un moyen pour la réparer? 

I've hooked up my Play 3 through an ethernet cable, using the S2 app (Tried S1 app - FAIL). The device works perfectly through the cable. I'm trying to setup the wireless functionality, but when I access the System>Network>Networks all I get is a message saying 'In Use’'. I can't see any SSID's. The message is the same on Apple IOS and Android. Asus router is B/G/N enabled and all devices are on the 2.4g frequency. 5g network is live, but shutting that down is not an option. Without access to the ssid's I can't setup the wireless passwords. All factory resets and updates completed. Any ideas or advice gratefully accepted. 

Hi, I have Play 5’s (Gen 1)  that I have broken away from Play 5’s (Gen 2) in order that I can use S2.  I am operating two Sonos separate systems in the house. S1 and S2  The Gen 1 keeps trying to update to S2 which I don’t want to happen. It forces you down the route, and of course needs to be reconfigured.  Any ideas on how to stop this? Cheers 

Can see speakers but sometimes can't connect to some, not always the same speakers. If connected, control is intermittent, such as next track stops working for 10 minutes or so, then does. Grouping listed speakers works sometimes, doesn't other times, some will add to group some won't, different speakers at different times. Sometimes no problem, sometimes shows as grouped and then will ungroup. Volume control sometimes works sometimes doesn't. Playback sometimes just stops, sometimes jumps to next track. Problems seen in both Sonos app and Spotify. I'm on 100MB broadband connection. Using S1 app, with obsoleted play 5, and a playbar (with Ethernet cable) and play 3 that managed to survive the cull. Issues becoming progressively worse, started just over a year ago when Sonos started pressing me to brick and buy again.

I recently moved my Play 3 to a different location. I can not connect it and the light shows a solid amber light or just white light but I can't connect. I tried everything that is recommended (rebooting, changing place, changing device to connect, etc). My husband,s phone can connect to it but my Ipad or Iphone can’t. My husband’s Iphone can’t connect to the other Sonos Play 1 we have (and which works perfectly for me). What shall I do?? Thank you. 

I recently purchased a Sonos Five. I first had it hardwired with an Ethernet Cable to my router and I was able to use Tidal Connect like Spotify connect. I recently moved the speaker and it is now connected to 5GHZ wifi instead of being hardwired and now the Sonos speaker will not show up as an option on Tidal Connect. Spotify connect still works though. Any help?

I’m sorry guys I’m new to Sonos and I have no networking experience.  I have a Google Wifi mesh network. but since it automatically assigns 2.4 or 5 GHz (i.e you can’t force the sonos devices to choose one or theother) I find that certain components either don’t connect at all or have a long delay before working.  For example, if I play music through “everywhere”, one of my SLs or my sub for example won’t play the music either at all or takes several minutes to get going.  I don’t know how to remedy this problem - I called support and they told me that I had to keep all Sonos devices on either 2.4 or 5, but as I’ve been told by Google their Wifi doesn’t allow being forced to one frequency over another.  I have 3 Ones, 1 Sub, and 1 Five.  The sub is connected to 1 of the Ones.   Please advise - any advice would be much appreciated!  

Hi,I have a Play:3, Play:1 and a One.  The other wo speakers set up fine and sound great, but the Play:3 won’t complete the Trueplay process due to excessive background noise.  There is no background noise, I have tried the online advice of removing the cover from both my iphone 8 and ipad, but both have the same problem.  I have tried deactivating bluetooth as well.  I have also tried placing the epaker in different rooms to retune.  All with no success.  The other two speakers worked fine with no problems with the set up.  

Hi,the “genious” SONOS marketing try to force me to upgrade my system:3x SONOS Play:31x SONOS Bridge1x SONOS AmpAfter removing one Play:3 i CANNOT ADD IT AGAIN to my system…  again and again foring me into update process, which FAILS every time and telling me I should buy new components!I really start to HATE SONOS!!

I know there have been other threads with this same question, but none of them have resolved the issue for me. My play 5 was working well for a year or so, when suddenly it just stopped. I factory reset it and reset the app on my phone, which finally let me get it working on LAN. No matter what I try though, I can’t get it to accept my wifi password (which I have 150% confirmed is correct, typed correctly, etc). I have already confirmed:Signal is good, as it is literally 2 feet away from my access point Access point is putting out both 2.4 and 5 Ghz signals speaker works perfectly when wiredUnfortunately I can’t actually get in touch with Sonos support. I have tried calling and their chat feature, neither of which actually put me in contact with anyone.Does anybody have any suggestions on where I should go next?

I have a play 5 (gen1) that was working fine in all respects - until I unplugged it and moved it to the other side of the room. Same wifi, same router etc etc..No amount of trying will get the thing to be found. I even plugged in an ethernet cable… reset everything including setting up the wifi….. then when I removed the ethernet and tried to use the play 5 over wifi - it simply did not work. I’ve screen shots where the app says to connect to the sonos wifi to set up my play 5… with the same screen shot showing my phone IS connected to the sonos wifi. Followed all the advice regarding IP addresses… been a network expert for years… but 2 hours on this and I want to throw the Play 5 away….how can this be such a hard job? The online help just says check the password - which is no help as only an idiot would not have checked that!!!!so frustrated - really want someone at SONOS to call me or accept my play 5 back as not fit for purpose (or

Hi,I’ve not used my original Play 1 & bridge for a while. Recently updated the S1 app, logged into my account. I’m unable to either connect to an existing setup or create a new system setup. Are my original products still compatible? Any help would be great, thanks 

Anybody having issues updating Sonos play 5/Sonos five?My Sonos Play 5 not updating despite several attempts.Please help.

Hiive set up a beam with 2 play 5’s as the rears in a surround sound set up in my living room.but if I want to just play music, is there  a way to just use the play 5’s ? thanks 

Yesterday when I watched a film its sounds that one of my Play:3 is broken. Please help. Could you make diagnostic? Best regardsJonas

I have two Sonos Play 1, a Sonos Play 3 and a Sonos connect. All grouped together. Randomly one of the speakers will stop playing the last 10 seconds or so of a song. This happens with the connect (hardwired to the router) and one of the Play 1’s (12ft from the router). I can hear the song continuing to play on the other devices. This happens with Spotify and also with Sonos Radio, sometimes it will cutoff the last 10 seconds of an advert even!All speakers on the latest firmware.Any suggestions as to what’s causing it are welcome.

Hi,I’ve had a Play:1 and Bridge for years. Always worked great using SonosNet. At some point in the last 1 - 2 years I switched to using WiFi instead, but I would now like to switch back to SonosNet, in a configuration where the Bridget is connected via ethernet and the Play:1 uses SonosNet. I’m using the S1 app.I can not get this to work. I have reset the Play:1, the Bridge, and the android app multiple times. With a “fresh” setup I can add the the Bridge, but then I am unable to add the Play:1 (either using ethernet or wireless). Alternately, I can add the Play:1 to a fresh setup, but then I can’t add the Bridge.Is there a description somewhere of the exact steps I should go through to get this working?Here is info about the version of software and hardware that I am running, taken from the app when I’ve been successful in adding the individual devices.Play:1Version: 11.2.4 (build 57483220)Hardware Version: 1.8.3.7-1.0Series ID:

Morning all.  PLEASE HELP. I have the S1 controller.Having tried all the steps to update my Play 3 speaker, it keeps giving the error code 30 or 1013.Following the same instructions, my Play 1 has successfully updated I have reset to factory settings, deleted and re downloaded the app, moved it directly next to and tried direcetly connected via Ethernet cable to router etc etc etc Is the product obsolete? What more can I do?

One play 1 in my system has been temperamental before then was fine but now won't add and play tracks, with 1001 errors. Have restarted, reset, moved system to wired via a playbar but still getting the same error. It is only 7 metres from the router and playbar, line of sight, no walls in the way. Any suggestions? Thanks in advanceNick 

Had a lot of problems moving from S1 (which worked fine) to S2. I’ve got lots of drop outs and it not finding speakers (finds some, not others) - didn’t happen on S1.I’ve stripped my Hub to minimum (no repeaters now), put all the speakers in the same room, factory reset (hub, speakers) and updated everything (iPhone, iPad, Hub, Speakers). Still get issues with the S2 app connectivity.4x Play1, 1xPlay3Interestingly, the S2 app on the iPad works fine and is very responsive.It’s like my iPhone keeps losing it’s memory of the speakers and tries to reconnect.Please help.

Dear community,I have, as it seems, a common problem, with one of my Sonos products disappearing or not connecting sporadically. I’ve read most of the help pages and some of the posts here but so far it didn’t help much. I’m trying to give a thorough description of my setup and of what I’ve tried so far. Setup:Two Play:3 in two different rooms (Kitchen, Office) One Play:1 in our bedroom My home network consists of two Asus RT-AX92U mesh routers, connected by a cable. The main router is in the kitchen, the second one in the office.  The Sonos products are connected through the Wifi, not through SonosNet. Both Play:3 are close to the respective router (1-3 m) without obstacle. The Play:1 is in another room, 10 meters away, with 3-4 walls in-between. I’m using Sonos mostly through Spotify connect, both on iPhones and from my MacBookPro. All products are up-to-date with the latest c

My Play 5 has been constantly disconnecting from my app and Windows 10.  It also takes awhile for the system to connect when I open the app.  I have difficulty getting in touch of support recently.  I’ll post my Diagnostic Number here just in case Sonos Support checks this Forum:Diagnostic Reference # 422237826

I have a Playbar, Sonos Five and four Sonos Ones. They have always worked seamlessly but now there are always connection issues and the app doesn't see certain speakers. I try all the fixes (turning on and off the router, wifi on phone, speakers, etc.) And it is a lottery. Sometimes my app won't connect when I open it. I am stumped as nothing with my network has changed and am a loss. Any help would be great.

Seriously getting annoyed with my Sonos 5, I have it cabled to my router in the living room, whilst my Sonos one is on wifi in the kitchen. The sonos 5 will randomly pause for 5-10 seconds at a time whilst the Sonos one carries on playing normally. This happens when it’s playing alone without the one being used. I usually play music directly from Spotify. What can I do to fix this ?

My Sonos Play 5 can’t connect to network, flashing white 4 times, turn orange, flash white once and then red, and turn back to green, and the cycle repeating itself.  Anyone could advice how to resolve this issue.Daignostic info : 772673488