Speakers

After I updated my Sonos Play 5 at Xmas the sound quality has significantly deteriorated, in particular the vocals are suppressed. This seems to be a common issue. Can anybody advise me how to resolve this please 

I have 4 speakers in separate rooms.  All four show that they are playing, but there is no sound.The speakers are all checked as playing and volume is on/turned up, no sound.   No sound bars or extra added units.   They are all play 1 speakers.  

Could some from Sonos Support please tell what the solution was to the problem mentioned here? I have exactly the same problem and the only solution is to pull the plug on the Sonos 5 and restart it. There has to be a better way. 

I live in rented accomodation with housemates. I recently purchased a Sonos Roam and tried to set it up before realising that one of my housemates has their own system on the wifi already, which blocks me from setting up my own system. He is currently away so I can’t access his speaker.  I don’t want my housemate to have to share their account details with me for obvious reasons, so is there another solution here? How have other people living with housemates dealt with this?

Good Afternoon,I have a fairly good turntable going into a Sonos Five which is paired with another for stereo. Mounted on the wall above each five is a Sonos One, again is stereo. When I listen to the turntable I run it through all 4 speakers so I have a Five & One for the left channel and exactly the same positioning for the right.I recently ‘tuned’ the stereo fives as per the recommendation of the App and now I have lost all my bottom end. I have done this a few times with the same result. If I temporarily turn off the tuning in the app my bass response comes back in, and yet drops when I flick it back.Just wondering if anyone has any experience, ideas or thoughts that may guide me. I have considered a sub on the floor in the middle so I can position myself in the room to get the best I can out of the stereo fives, ones and a sub - again - if anyone has any thoughts on my comments I would value it.Thanks everyone - Robin

Hey all,for a couple of weeks now I am having intermittent issues with my Sonos system (two Play:1s in stereo).Problem:The connection to my Sonos system on the Sonos app (S2) itself is working fine on all my devices. From within Spotify I cannot connect to my Sonos system. When trying to play a TuneIn radio station I get the message: unable to play radio station. When trying to play something from within the Sonos app through Spotify I get a 1002 error code. When trying to update my sonos system I get a 1101 error code. I am not able to submit diagnostic information to Sonos.What I tried so far:The issues are intermittent so sometimes the problem suddenly disappears for no apparent reason and I can use my system again, without understanding what changed. Unplugging both my Sonos speakers from their power, waiting >10 seconds and plugging it back in does not solve the problem. Unplugging my modem/router from power, waiting >10 seconds and plugging it back in does not solve the pro

I have a system with two Sonos Play:1 units and one Sonos Connect:Amp.Today i cannot play any music services on one of the play:1 units, but it works on the other units,I used to have a sonos playbar installed too, but it was disconnected a month ago, and I would not think that this has anything to do with this issue because it worked until today.I have made a power cycle on all three units and it makes no difference.I can access the play unit from a web browse and have taken a screen copy of the matrix on the unit with problems (badeværelse) and from one of the other units, so why will it  no longer stream anything on this single unit ? 

Hi there, My Sonos play 5 gen 1 is making a strange clicking noise after a while the power cord is plugged in. I already opened it up and changed the caps in line which I marked on the picture. I also changed the MOSFET m054 which was blown. Unfortunately the clicking sound came back after a while.I would really appreciate any help from this forum.  

I only own play 5 gen 1 speakers but now I can’t use them on the S1 app as it keeps asking for S2 to be downloaded and you can’t skip past it. Does this mean that all my speakers are now scrap? If this is the case this is the last I buy any of yourequipment it you treat customers this way. I have red all the articles about a split system but if you can’t close the update screen it’s pointless just like my £1000’s worth of equipment I now have.

While the Sonos 5 device does show up as an available device, I always get the message “Could not connect to [Sonos Device Name]” when I attempt to use AirPlay to stream audio from my iMac (both via System Preferences and the Music app).  Strangely, my iPad and iPhone do not seem to have the problem when connected on the same WiFi network.I run Monterey (latest version) on my iMac and, yes, already did the following:reset the Sonos speaker rebooted the router (TP-Link AX6000) restarted the computer (multiple times)I want to add additional Sonos speakers, but this is a little bit a showstopper.  Thanks in advance for any help.

Hi Sonos, I’ve been in the tech world for the last 3 decades and have always been up to speed with most of the recent technologies (just to point out I’m no newby to networks & technology, so I don’t get these reboot this or that)What has happened with my Sonos speakers over the last couple of months is getting ridiculous.I never had any issues when I used the S1 app and my 2 Play1’s and 1 Play3.After upgrading to the S2 app and upgrading the speakers in the beginning everything was fine, but now since a couple of months I keep loosing my devices… (always the same 2).I’ve browsed through every solution on this forum, but the same result over and over again.I’ve reset the router, speakers, unplugged, reinstalled via an ethernet cable, updated the Wifi settings via the remaining speaker… but once I plug it out of the ethernet cable the speakers goes away (even set next to the wifi6 (set up in bridge mode)).I can reset the router, unplug the speaker, but it does not reappear.It’s come

Dear all,My Play5 gen 1 (2015) has NEVER been reliable. As a result, i just stood there for the past years, using it maybe a couple of times per year.As I would like to use this otherwise nice piece of equipment (the hardware is ok), I wanted to reconnect it to my wifi and start using it more. Sadly, the white LED keeps blinking and no other actions seem to be possible. I cannot connect to it, I cannot reset it, … nothing! Please tell me if there is a way out of this. Is this a bricked device? Can I do a reset somehow?Sad that a company with a big name is not able to make this Play5 more stable. Cheers,Tijs

Hello.The turntable is connected to the paired Five. Depending on the song, there will be no sound from one of the speakers. Is there any way to improve it?

Hi,I’m trying to setup my Play5 (2ndG) after a while not using it - it worked fine the last time I used it but I have reset my wifi password etc since so I decided to start from scratch. Factory reset the Play 5 Latest version of IOS on my iPad Reset the Sonos App (v2)My attempt goes as followsThe Play 5 is flashing green Open the Sonos App, accept License conditions etc. Login the Sonos The app immediately finds the Play 5, I click ‘Add’ “Getting Play 5 ready”... Goto Accessories setup to connect “Preparing” “Gathering info about your network” Shows my the network and the accessory name “Sonos Play 5” so I hit next “Setting up accessory to join NETWORK”… “Waiting for Sonos Play 5 Black”… (Still flashing green) “An unexpected error occurred try again”Trying again results in exactly the same and this all happens in exactly the same way when using my iPhone instead of the iPad.Any ideas?Cheers

I have a first generation Play:5 that won’t power on. Sonos won’t replace it aside from offering a discount on a new product. Yet, this device was so expensive, and I’d rather not send it to the dump either way, so I decided to try a repair.I’ve read that Sonos will send replacement parts, but they have turned me down in this case :( does anyone know of anywhere I can buy a compatible replacement power board?(ideally someplace inexpensive or with a return policy, in case that doesn’t solve my issue) thanks! 

Can't get my sonos 5 gen 1 to be recognised on the same network as my sonos amp. Tried wireless tried LAN tried using the sonos bridge.Any advice?

HiI have problems connecting a rega plus1 turntable with build-in amp to my five speakers that’s in stereo modeI am using a standard RCA to ⅛” (3.5mm).In the Sonos-app the line-in source says it is playing, but no sound other the scratchy noice when volume is on 100% I have tried to change the source level on the five. I have tried to separate the five speakers so no longer in stereo and I have tried to curse at the system - nothing helps It should be so easy so what am I doing wrong? 

Diagnostic #: 1197458452I have 3 Play:1’s & 1 Play:5(2) grouped together.  A couple of the Play:1’s have been having continual problems with cutting out, while the other’s in the group continue to play.  It’s like they’re shorting out or something. I just recently switched to a wired set-up with my Play:5 connected directly to my Google Mesh Hub, as I thought the wireless setup was what was causing the issues.  Since making that switch, it’s almost worse.  The Play:1 in my office has cut out at least 4 times in the last hour, coming back on randomly, but not for long.The Play:1 that’s not playing still shows as if it is and still grouped in the controller.I’ve LOVED my Sonos system for many years, but these recent constant issues are driving me CRAZY!!Please help.Thanks,April

I’ve recently moved my Symfonisk speaker from its place in the Office/Den and swapped places the Kitchen-based Play 3. I was able to save the Symfonisk’s room name to Kitchen 2 in the iOS app but the Play 3 will not keep the new room name.  Now both keep overriding any name changes I give them. Any ideas why?Video of the issue below:I do not have Apple Home setup at all in case that’s important.

OK Changed my home network and I guess I waited too long to change the settings in Sonos. When I go into Settings the option for system isn’t highlighted and I can’t get in to change my network settings 

My Sonos play 1 is about a month out of warranty. There is no power now on the unit. The power cable seems ok as I have a spare and had no luck using that one either.Can anyone help?Thanks

Sonos play 3 will not connect and system will not update...HELP tried everything!!!!Reboot, turn off reboot etc, nothing is working to update the system just get Error 1101, tried all tips and still nothing working.Helen

Long time Sonos user here.  I bought an Arc and while waiting for it,  I decided to move my Beam and Play 3s to S2 since I will need it for the Arc. I successfully moved the Beam and one Play 3 to S2.  I cannot add the second Play 3.  I did a factory reset and S2 sees the speaker and walks me though adding it.  I get the chime PIN thing and then it says that it is adding the speaker.  Then it craps out and says to unplug the speaker and try again.While this is happening,  I lose the first Play 3 that I successfully added.Prior to this,  these were a stereo pair under S1.  I went ahead and created a new S1 system with my older devices using SonosNET - that is working fine.  The S2 system is also using SonosNET as I have the Beam plugged into my router.  S1 is on channel 1 and S2 is on channel 11. All of my Sonos devices have a static IP assigned.  I removed that reservation for the two Play 3s and rebooted my router in order for them to grab new IPs.   Any ideas before I call Sonos?Than

I have seen this question asked a number of times in multiple ways with no solution given. I’ll try again. I have a mesh Wi-Fi network broadcasting 2 networks: the private one, and our guest one. We want to move our Play:1 speakers to the guest network, but they keep reverting to their old (private) network! And we are getting increasingly infuriated at the abject shoddiness of the UX.• I cannot connect ethernet to the guest network — all hard connections only go to the private network. Don’t suggest this. It cannot happen.• I cannot turn off / disable the private network. It’s our primary network. Don’t suggest this. It cannot happen.How do I tell these f***ing speakers to just f***ing forget the former f***ing private network?! It’s absurd!! Basically every mainstream device made in the last 2 decades has a “forget this network” option. This should be so simple: move to a different network. There are a million reasons why someone would want/need to do this, and the ability to do so s

My set up is Play1, Play3 and Connect running on S1.Recently i was experiencing issues with Play 1 and Play3 dropping out.I thought that Connect might be the issue, so turned it off and tried to connect both Plays via Wifi direct to Router. What happened next was that my system somehow “split into two”. Under my login in app i can see Play3 but can’t see Play1 or can’t even add it in. If i log out of my account i can see Play1 but can’t see or add Play3.Is there a way how to reset the whole system and start over? Or any other suggestions?It is driving me crazy.