Contributor I

Answered

Sonos Play:1 on dualband wifi with same SSID

26 replies
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Hi,

I recently moved into a furnished apartment that has a dualband WiFi, but the SSID for the 2.4 and 5 GHz is the same (and I cannot change it). Now, I am unable to set up my Sonos Play:1, it just stays in the loop of trying to find the Sonos when I try to set it up. My phone can switch between 2.4 and 5 but even when it’s on 2.4 it cannot set up the Sonos. I now have it wired but this means I have to put the Sonos speaker in the hallway which clearly is not ideal. Even when wired I cannot update the Sonos speaker with the WiFi information.

I have searched the forum and tried some of the suggestions but haven’t been able to find a solution.

Best,

Jeroen

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J

John BAnswer

I found this. Not the exact model but I thought worth a look.

https://support.sonos.com/s/article/4896?lahnguage=en_US

If it applies to your router it would explain the puzzing failure to work. If it does apply then the best solution is probably to buy a Boost to wire to the router. Or get another router.

buzz

Grand Maestro

While the PLAY:1 is wired to the network use a SONOS controller and go to Settings → System → Network → Manage Networks. Here you should remove any stale SSID’s and Update Networks.

If the apartment WiFi has been setup in a Guest mode I suggest that you install your own wired router and WiFi.

J

JeroenkeiAuthor

Contributor I

Hi buzz,

Thank you for your reply. I have tried this but unfortunately it is still unable to find it. When I try Update Networks it goes in the loop of Searching for your system → Find system → Make sure all your products are powered on. This could take 1-2 minutes → Searching for you system etc.

Is there a way to solve this?

The WiFi has not been setup in Guest mode. I can log in and change the configuration etc.

J

John B

Having dual band with a single SSID should not in itself cause a problem. The Play;1 can only connect to 2.4GHz so should just ignore 5GHz.

Having said that, is there a ,'smart WiFi' or 'band steering' setting you could turn off on the router?

What convinces you that this is the issue? Maybe there is a fault with the radio on the speaker? It might be worth.calling Sonos Support.to check that out.

Mr. T

Check your wifi security settings on the router. The Play:1 wont connect if the 2.4GHz is set to WPA3

https://support.sonos.com/s/article/126?language=en_US

J

John B

Check also that you have 801.11b/g ienabled, not just 801.11n.

J

JeroenkeiAuthor

Contributor I

Hi John B and Mr. T,

Having dual band with a single SSID should not in itself cause a problem. The Play;1 can only connect to 2.4GHz so should just ignore 5GHz.

Having said that, is there a ,'smart WiFi' or 'band steering' setting you could turn off on the router?

What convinces you that this is the issue? Maybe there is a fault with the radio on the speaker? It might be worth.calling Sonos Support.to check that out.

I have had it work on a mobile hotspot, so I don’t think the Sonos’ radio is the issue.

I thought the same SSID could be an issue since my phone usually connects to the 5 GHz, but perhaps this is not it.

Check your wifi security settings on the router. The Play:1 wont connect if the 2.4GHz is set to WPA3

https://support.sonos.com/s/article/126?language=en_US

The WiFi security settings are WPA2 Personal + AES. I tried changing it to WPA/WPA2 Personal + TKIP/AES, but no difference. I also noticed that the system requirements say 802.11b/g is supported. The WiFi was set to g+n, but when I set it to b+g it did not make a difference.

I really appreciate the responses :)

Ken_Griffiths

@Jeroenkei - what make/model of router is it?

Ken_Griffiths

@Jeroenkei,

Also are the routers WiFi SSID/credentials present in the Sonos App network settings? If not, when you do go through the ‘update networks’ feature/wizard (this is whilst the Play:1 is able to be seen in the Sonos App even if using your mobile hotspot), you should see these two (example) screens below to change/add the routers WiFi network to the speaker… maybe give that a try.