Answered

Sonos Play:1 on dualband wifi with same SSID

Forum|Forum|3 years ago
July 7, 2022
26 replies
2284 views

Jeroenkei
Contributor I

Hi,

I recently moved into a furnished apartment that has a dualband WiFi, but the SSID for the 2.4 and 5 GHz is the same (and I cannot change it). Now, I am unable to set up my Sonos Play:1, it just stays in the loop of trying to find the Sonos when I try to set it up. My phone can switch between 2.4 and 5 but even when it’s on 2.4 it cannot set up the Sonos. I now have it wired but this means I have to put the Sonos speaker in the hallway which clearly is not ideal. Even when wired I cannot update the Sonos speaker with the WiFi information.

I have searched the forum and tried some of the suggestions but haven’t been able to find a solution.

Best,

Jeroen

Best answer by John B

I found this. Not the exact model but I thought worth a look.

https://support.sonos.com/s/article/4896?lahnguage=en_US

If it applies to your router it would explain the puzzing failure to work. If it does apply then the best solution is probably to buy a Boost to wire to the router. Or get another router.

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Ken_Griffiths
Forum|Forum|3 years ago
September 1, 2022

@Smurgen,

I don’t think so, (not sure🤔) but perhaps just try the Google, or Cloudflare, DNS servers instead 8.8.8.8 etc.

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