Contributor I

Answered

Sonos Play:1 on dualband wifi with same SSID

26 replies
2439 views

Hi,

I recently moved into a furnished apartment that has a dualband WiFi, but the SSID for the 2.4 and 5 GHz is the same (and I cannot change it). Now, I am unable to set up my Sonos Play:1, it just stays in the loop of trying to find the Sonos when I try to set it up. My phone can switch between 2.4 and 5 but even when it’s on 2.4 it cannot set up the Sonos. I now have it wired but this means I have to put the Sonos speaker in the hallway which clearly is not ideal. Even when wired I cannot update the Sonos speaker with the WiFi information.

I have searched the forum and tried some of the suggestions but haven’t been able to find a solution.

Best,

Jeroen

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J

John BAnswer

I found this. Not the exact model but I thought worth a look.

https://support.sonos.com/s/article/4896?lahnguage=en_US

If it applies to your router it would explain the puzzing failure to work. If it does apply then the best solution is probably to buy a Boost to wire to the router. Or get another router.

Show previous replies

Airgetlam

https://support.sonos.com/s/article/41?

Bruce

S

Smurgen

Contributor I

https://support.sonos.com/s/article/41?

Thanks,

I visited that page before. There’s no timestamp on it so I couldn’t tell how fresh the info is. None of my routers are listed.

Ken_Griffiths

https://support.sonos.com/s/article/41?

Thanks,

I visited that page before. There’s no timestamp on it so I couldn’t tell how fresh the info is. None of my routers are listed.

If using wifi, did you add their network credentials to your speakers? You mentioned you removed the previous routers credentials, but you didn’t say if you added the new network to your speakers? If not, then see this link:

https://support.sonos.com/s/article/1061

S

Smurgen

Contributor I

https://support.sonos.com/s/article/41?

Thanks,

I visited that page before. There’s no timestamp on it so I couldn’t tell how fresh the info is. None of my routers are listed.

If using wifi, did you add their network credentials to your speakers? You mentioned you removed the previous routers credentials, but you didn’t say if you added the new network to your speakers? If not, then see this link:

https://support.sonos.com/s/article/1061

That’s where the loop starts this thread is talking about. I didn’t think I’d have to say more than just “This same issue is happening to me.”

S

Smurgen

Contributor I

Does updating the network settings require access to a Sonos server over the internet? My ISP is giving me some weird issues with slow DNS and SSL redirects.

Ken_Griffiths

@Smurgen,

I don’t think so, (not sure🤔) but perhaps just try the Google, or Cloudflare, DNS servers instead 8.8.8.8 etc.

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