Contributor I

Answered

Sonos Play:1 on dualband wifi with same SSID

26 replies
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Hi,

I recently moved into a furnished apartment that has a dualband WiFi, but the SSID for the 2.4 and 5 GHz is the same (and I cannot change it). Now, I am unable to set up my Sonos Play:1, it just stays in the loop of trying to find the Sonos when I try to set it up. My phone can switch between 2.4 and 5 but even when it’s on 2.4 it cannot set up the Sonos. I now have it wired but this means I have to put the Sonos speaker in the hallway which clearly is not ideal. Even when wired I cannot update the Sonos speaker with the WiFi information.

I have searched the forum and tried some of the suggestions but haven’t been able to find a solution.

Best,

Jeroen

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J

John BAnswer

I found this. Not the exact model but I thought worth a look.

https://support.sonos.com/s/article/4896?lahnguage=en_US

If it applies to your router it would explain the puzzing failure to work. If it does apply then the best solution is probably to buy a Boost to wire to the router. Or get another router.

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J

JeroenkeiAuthor

Contributor I

@Jeroenkei - what make/model of router is it?

It’s a Sagemcom F@st 3890v3

@Jeroenkei,

Also are the routers WiFi SSID/credentials present in the Sonos App network settings? If not, when you do go through the ‘update networks’ feature/wizard (this is whilst the Play:1 is able to be seen in the Sonos App even if using your mobile hotspot), you should see these two (example) screens below to change/add the routers WiFi network to the speaker… maybe give that a try.

I don’t think they are present in the Sonos App network settings. When I go through the update networks feature I don’t see those screens, but I loop between these two:

Jerienkai wrote

"I thought the same SSID could be an issue since my phone usually connects to the 5 GHz, but perhaps this is not it."

Those are different things. Whether there's one or two SSIDs, it could be relevant that the phone connects to 5GHz and the speaker to 2.4GHz.

There is no way to force the phone to connect to 2.4?

If no other solution can be found then you could buy a Boost, so that your speaker can connect over SonosNet.

I’m using dual band, same SSID.

Some routers are configured to block communication between 2.4 and 5GHz devices. This is usually a user accessible option.

In looking for buzz’s suggestion to see if I can find the setting for blocking communication between 2.4 and 5 GHz devices, I found a way to give them different SSIDs. So now my phone is connected to 2.4 GHz. I can connect the Play:1 with ethernet and then I can play music, but updating networks goes in the loop mentioned above. If I don’t connect the Play:1 with ethernet I cannot find it at all.

Not sure where to look for a solution, at least we can cross the ‘same SSID’ off as the cause…

Thanks for all the suggestions so far, hopefully we can make it work!

Ken_Griffiths

@Jeroenkei - and did you reduce the WiFi security down to WPA2 (aes) only and set aside WPA3 having changed the SSID’s and separated them out into 2.4Ghz and 5Ghz? The Play:1 doesn’t support WPA3.

buzz

Grand Maestro

On a whim, force close the SONOS controller App before attempting to deal with the SONOS WiFi networking. Important settings are stored in the players, not the controllers. Removing and re-installing the controller App would be another step, however, be careful not to setup a new system as you install the controller.

K

Keithmac

Virtuoso

My Sonos S1 on 2.4ghz and my Phone on 5ghz (same router) happily talk to each other.

Seems an odd situation, maybe a Boost would work if you can get a result wiring one speaker into router (just for testing) and putting system into Sonos Wireless Mesh.

J

JeroenkeiAuthor

Contributor I

@Jeroenkei - and did you reduce the WiFi security down to WPA2 (aes) only and set aside WPA3 having changed the SSID’s and separated them out into 2.4Ghz and 5Ghz? The Play:1 doesn’t support WPA3.

The WiFi security has always been WPA2, both before and splitting them.

On a whim, force close the SONOS controller App before attempting to deal with the SONOS WiFi networking. Important settings are stored in the players, not the controllers. Removing and re-installing the controller App would be another step, however, be careful not to setup a new system as you install the controller.

I tried this, uninstalling the controller app and restarting, but the result remains the same.

My Sonos S1 on 2.4ghz and my Phone on 5ghz (same router) happily talk to each other.

Seems an odd situation, maybe a Boost would work if you can get a result wiring one speaker into router (just for testing) and putting system into Sonos Wireless Mesh.

Yes, we have ruled out that this is the cause. I was able to split the WiFi into 2.4 and 5 GHz with separate SSID but this did not solve the issue.

J

John B

Does your router have a setting for enable / disable ‘client isolation’? (Also known, I believe, as AP isolation or wireless isolation).

I have also known odd examples where strong radio interference has prevented connection. I doubt that is the case here but it may be worth changing the router channel.

J

John BAnswer

I found this. Not the exact model but I thought worth a look.

https://support.sonos.com/s/article/4896?lahnguage=en_US

If it applies to your router it would explain the puzzing failure to work. If it does apply then the best solution is probably to buy a Boost to wire to the router. Or get another router.

J

JeroenkeiAuthor

Contributor I

I found this. Not the exact model but I thought worth a look.

https://support.sonos.com/s/article/4896?lahnguage=en_US

If it applies to your router it would explain the puzzing failure to work. If it does apply then the best solution is probably to buy a Boost to wire to the router. Or get another router.

Hi John,

Apologies for the late reply but thanks for finding this, looks like there is no solution with this router. I’ll have to keep using it in the wired configuration.

Jeroen

Ken_Griffiths

Hi John,

Apologies for the late reply but thanks for finding this, looks like there is no solution with this router. I’ll have to keep using it in the wired configuration.

Jeroen

I guess you could always attach your own router/travel-router instead - that’s an alternative option you could maybe consider?

S

Smurgen

Contributor I

Does Sonos keep an updated list of routers that are not supported? I’m having this issue with 2 Play:1 speakers and a Beam bar. 3 routers this process won’t work with. 1 was previously working before I moved and removed the network from the app.

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