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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4898 Topics
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OppielightContributor I
asked in Speakers
era 100 last trueplay/eq setting applies when moved?

I set up my era 100 at home with WiFi and ran trueplay as well as adjust the eq. I have since moved my era 100 to my office where I can only stream to it over Bluetooth. Am I correct in understanding that the trueplay and eq settings carry over from the last tuning? Since I’m streaming over Bluetooth and can’t connect to WiFi I have no way of adjusting the trueplay and eq settings at my office.  

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Airgetlam
2 months ago
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phazerwonContributor I
asked in Speakers
Play Ones are no longer part of group.

I had 2 Sonos Play Ones grouped and as a stereo pair along with 2 Ones SL and a sub.  After the “upgrade” app the ones no longer play with the group and says they’re not connected?  This is an upgrade?  I have to manually hit the play button every time I want those speakers to rejoin the group?  I also have 2 Play Ones for rear surround speakers grouped with an arc and a sub. Those have no issues for now and are still grouped with the Arc and sub.  What is going on with this “upgrade”?

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2 months ago
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IselaContributor I
asked in Speakers
Need help with Bose, MIxer and Sonos with a live performer

I have an arc connected to my tv and two era 300 speakers as well. they are all connected as surround and works perfect. My question is that i have someone coming to play at an event at my home and they are bringing a Bose Bluetooth enabled speaker with an allen and roth amp. NOT in a place that I can connect a direct cable to the sonos , so the question is how do i play the music from the live performer into my sonos sytem without connecting a direct cable and what would need? I AM NOT electronic savy at all so please have some grace when you reply so that i can fully understand my solution, what i need to buy and how to set it up. Thanks to anyone that can assist me 

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N
2 months ago
controlav
controlavMaestro
asked in Speakers
What is the new Zones feature in the new Era 100 Pro?

https://www.sonos.com/en-us/shop/era-100-proWhat is this new Zones feature?

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I
2 months ago
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Pdd34Contributor I
asked in Speakers
Play 1 wont connect to wifi

I recently got new WiFi and was able to successfully connect my other Sonos One devices via WiFi. My older Play:1 though wouldn't factory reset so, based on other questions & answers here I connected it via Ethernet to my router and was able to successfully reboot and add it to my system. The problem is that it wont get added to the WiFi and no matter how many times I go through the steps to “manage/update network” the device never pops up. I've tried unplugging it from the Ethernet and adding it but no dice. Trying to do a factory reset without the Ethernet connection doesn't work either. 

1297
I
2 months ago
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GB11Contributor I
asked in Speakers
5 and 1 speaker pairing connection to wifi

Currently my sonos 5 is physically plugged into the router by ethernet cable and my sonos 1 is paired with the 5. I have attempted to find a blutooth option instead but am unable to get this to work. Can i set this up without physical ethernet connection to the router?

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G
2 months ago
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SergiochecheContributor I
asked in Speakers
Disconnection

I've had my Sonos system for about 2 months now, but I notice that every so often it disconnects from the app and gets unconfigured, having to reset the entire system and reconfigure it with some kind of problems. How can I avoid this? My WiFi signal is 100%

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2 months ago
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MriharContributor I
posted in Speakers
s2 update: still a turd 2 months later.

I’m sitting on my couch trying to watch The Witcher using 2 Play 5s and 1 Play 1. They WILL NOT group despite multiple attempts, reboots etc. I just get a simple non descript message saying “could not connect” related to the SINGLE Play 1. This is just 1 problem of dozens since I was forced to adopt the s2 update turd that dropped in May.  I’ve just about given up. I’m embarrassed for Sonos. What a piece of crap this system has become. I’ve had people over to listen to music or watch tv crippled by lack of sound through my Sonos speakers. So I should say I am embarrassed for myself for choosing to invest in this hunk of cow dung known as Sonos. 

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2 months ago
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cmackayAvid Contributor III
asked in Speakers
Connecting to multiple SONOS systems not working now

Hi all, Since the latest app this week I can no longer connect to the second system at our holiday house. It works on the Windows app but not on iPhone or Android. In other words, it's not really usable to have to get out a laptop to launch music, manage volumes, etc. The Apple and Android apps just say they can't find a system on this network then ask to update the network. When we do that, it still doesn't work. The fact that it does work on Windows suggests the issue is with the new crApp. Another fail from the super heros we pay lots of money to. Sorry to say that SONOS team but you are very clearly not testing your software before launching it on us, your paying customers.  GET IT RIGHT...please. 

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2 months ago
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BillydooContributor I
posted in Speakers
Sonos Died

My Sonos has just gone, died! stopped playing radio and cant access hard drive for music. Have messaged a friend and she’s having same issue. What’s going on? Anyone know. This service is getting worse and worse.

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2 months ago
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mnouauxContributor I
posted in Speakers
no sound using Ds audio app on iphone

when playing music from my Synology NAS drive using the ds audio app, i get no sound from Sonos speakers.  Files show they are playing, but no sound

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2 months ago
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stephan1234Contributor I
asked in Speakers
repeated connection problems

I have in parts a pretty old system:two play:1 from 2014, paired with a sub from 2019 two move from 2020it’s never hard connection problems. e.g. I see all speakers in my system. and I can always start music on them. but the reaction time is terrible. changing a song sometimes can take 10-30 sec and is almost never instant. same for changing the volume. sometimes it doesn’t react at all and I can not even stop the music any more. there is one peculiar effect, that might ring a bell with someone: if I switch from bluetooth to sonos the music continues on spotify, but I don’t have any sound. only if I change the position in the song the sound will come.I did the commonly recommended things like resetting router and speaker. but if you think it makes sense to do it again, should I try with only a subset of speakers first? I never have any other problems with my WIFI/router. obviously it’s not the internet connection (via bluetooth everything is fine) I usually control the music via the sp

714
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2 months ago
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Pearl-E-GatesContributor I
asked in Speakers
connecting bluetooth speaker to existing system

Would like to connect what is playing in the Era 100 Bluetooth speaker (the turntable, a phone) to the rest of the Sonos speaker system, primarily play speakers. Is that possible?

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Corry P
2 months ago
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StewarHydeContributor I
asked in Speakers
Play 1 - no sounds

Trying to add a Play 1 to my system. Have done a factory reset and power cycled.App finds the Play 1, has done an update, and my mobile connects to the temp WiFi but the speaker doesn’t play the chime. It then asks for a button press and doesn’t detect that either. Bit stuck now. White light is flashing on top. Any help gratefully received.

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2 months ago
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RichyrooContributor I
asked in Speakers
pair not connected on 2 of my era 100s

Hi all, I was wondering whether someone could help me with an issue I have been having. I have a Sonos era 100 pair and a beam gen3 with a sub in my lounge,And a pair of Sonos era 100s in my kitchen! 80% of the times I go on the app to merge the speakers I get "era 100 pair not Connected" message on my kitchen pair, but my lounge speakers are always there and working fine. I have done the reset speakers and turn them off then reconnect to my wifi which sorts it out, but I can't do this evertime they don't show up, Is this a app issue which they are sorting or is there a solution to this that I can do myself? I'm so frustrated after spending a lot of money on this kit. Any help would be greatly appreciated. Rich 

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Corry P
2 months ago
A
Afa2222Contributor I
asked in Speakers
Change network on Sonos One

Hello. I just changed my network and my Sonos One cant connect to the new one. When iam in the app trying to connect with the sonos, nothing happens. I tried pressing the button in the back while iam taking out the power. Anything else I can do?

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Schlumpf
2 months ago
S
Short24Contributor I
posted in Speakers
Feature Request : allow setting preference for which speaker to group to when holding the play button.

 I regularly want to group my lounge speaker to the stream playing in the kitchen. I hold the play button on the speaker in the lounge to group it, but it will group with another speaker say in the bedroom or a TV. I continue to cycle through the playing speakers until it finally groups with the kitchen. I would like to be able to set a preference in settings to select a preferred speaker to group to so that if the kitchen is streaming it will always group with the kitchen speaker. 

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Corry P
2 months ago
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TheDirgerContributor II
asked in Speakers
Unable to play anything through my speakers post the latest upgrade

I really do despair. This morning I thought I would try out the SONOS to see what its current state is. BAD is my feedback. I switched on the stereo pair of PLAY:1’s that I have. All good, Music started playing. Music stopped, both lights had turned green. Eventually, after multiple attempts, I managed to allegedly update the speakers. BUT, the indicators are still green, the SONOS app tells me the speakers are up to date, the app thinks its playing but their is no sound coming from the speakers. Tried connecting the two speakers to my router via ethernet cable to see if that would fix the issue. It didnt. Sonos can see the stereo pair, but just wont play music through them. Deleted the stereo pair and reconnected. Did play sound through the added speaker.  I cant seem to update the original post… I have spent 3 hours trying different combinations of things… even rebooted my router and used a different phone running a different version of android. I do not seem to be able to add 2 x PL

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T
2 months ago
MKwheeler
MKwheelerAvid Contributor I
asked in Speakers
Crossover Frequency Setting For Sonos Sub

Does Sonos allow for setting of a cross-over frequency for the Sub?  If so, how is it accessed?  All I see is a volume control for the Sub

752
MKwheeler
2 months ago
F
FurmiContributor I
posted in Speakers
repair

Where can i repair symfonisk speaker in Hungary?

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A
2 months ago
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FoyContributor I
asked in Speakers
TWO NETWORKS- ONE WIFI AND ONE BLUE-TOOTH - INDEPENDENT

Attempting to install new MOVE. i have two speakers, one mini sub and one beam all connected through WIFI. i can group all. The MOVE, on the other hand connected via Bluetooth with BEAM. I cannot group with all others. instead i have two networks  HELP

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F
2 months ago
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SbranoContributor I
asked in Speakers
update sonos era 100

Hello, how are you? I'm having trouble setting up the Sonos Era 100. When I add it, an update appears that always gives error -30. I've already switched phones, reset the speaker, etc., and nothing works. It's very frustrating because the product isn't cheap. How can I solve this?

481
Pools-3015
2 months ago
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MarVissContributor I
asked in Speakers
Sonos Move charging dock replacements

My Sonos Move failed charging dock replacement It charges Ok via USB-C, using the same mains socket outlet, so I know it’s the docking base. I also measured the voltage across the dock pins and it is zero. I bought it new from John Lewis in May 2023 but they no longer stock this older model and so under their warranty I can only get a refund or a same-price alternative or pay the extra £140 for the newer Move 2; non of which are appealing to me. Do Sonos provide replacement charging docks?

859
Schlumpf
2 months ago
J
Jorch02Contributor I
posted in Speakers
ayuda con la ubicacion de los cornetas

Buenas compré un conjunto de altavocez de sonos 2 era 300 para la sala de y el comedor q son abiertos y están conectados y 10 era 100 para repartir en el resto de habitaciones y áreas de la casa. Mi duda es la siguiente de qué manera es mejor colocar y configurar os altavoces para tener un sonido más uniforme por toda la casa por ejemplo en el área de la sala y comedor con los era 300 se recomienda ponerlos uno en cada area independiente o ponerlos a trabajar como estéreo. Y con los era 100 por ejemplo en la cocina o en los cuartos grandes con 2 altavoces es mejor emparejarlos y q trabajen como estéreo o separarlos los más posibles para que el audio se reparta por toda la habitación. También tengo duda si para el exterior de la casa es aconsejable usar 2 o 3 altavoces Move 2 o usar altavoces pasivos con un amplificador. Gracias de antemano por su respuesta 

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2 months ago
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BictonshacksContributor I
posted in Speakers
Sonos stability

So I have had a Sonos system for about 6 or 7 years, maybe more. And all of that time I have been willing to forgive the almost complete unuseability of the products to the point where I did recommend them to a number of friends. However those days are over. My hat off to the creators of this ruse and the slogan ‘Effortless listening’. Never has there been a product made that requires more effort to manage than Sonos. Congratulations then on two fronts. Conning us into believing your products work (imagine getting into a car that you had to reset randomly and inexplicably 6 - 12 times per month) and coming up with a slogan that is actually precisely 180 degrees away from what the product actually is. 👏

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R
2 months ago
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