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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2889 Topics

B
BaileyJayContributor I
asked in Speakers

system doesnt show speakers!

We’ve been using our Sonos more since we got Apple Music. We have 5 speakers and a connect:amp. This am I wake up and only the Connect Amp shows! Support page starts with  turn all off and on. There are 5!!! All over the house in weird places!!! Why does this happen???  How can I avoid this? Ugh!!! 

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B
3 months ago
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chuckhawksContributor I
posted in Speakers

Speakers (stereo paired) work on their own but don't show up in any instance of the app

I have many stereo pairs and surround groups in my Sonos system. A good number of times in the past, and recently I have issues where a room like “Kitchen” for instance, work to play music from voice prompts thru Alexa or Sonos voice control BUT the room doesn’t show up in the app (iOS, Mac or Windows.) I’m currently in that situation with several rooms. It’s baffling, frustrating, and paints a very negative image of the product and its ecosystem. And now there are valid competitors in this field.I can go in the kitchen and tell Alexa/Sonos to play music from any of my connected services, and it works. The daily alarm playlist (originally setup in Sonos app) starts at the set alarm time each day. So all seems well - thru voice commands and I supposed saved repetitive activities. But the room doesn’t show up in the app and the alarm and/or its playlist cannot be accessed/adjusted at all (no room, no playlist/alarm...)I’ve rebooted all speakers and the router to no avail. Many of my spea

4
Ken_Griffiths
3 months ago
W
WrhugheContributor I
posted in Speakers

Era 300 wall mounts

I’m wanting to mount my era 300’s to the wall and conceal the wires.  I know there is a solution for the sonos 1 but I can’t find one for the era 300.  Aside from running the power through the wall. Or installing an outlet near by and simply plugging it in, are there any products that support power and mount together?

6
Corry P
3 months ago
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PeteoAvid Contributor I
asked in Speakers

Sonos 3's surround pair drop after doing updates

Almost every time after doing a Sonos update my 3’s that are paired as surrounds fail and drop off. This has happened for the last 4 updates. What the heck is going on with Sonos QA??

3
Stanley_4
3 months ago
Fragments Of
Fragments OfAvid Contributor I
posted in Speakers

Era 100 - low volume on a speker

Hello Everyone,I have one question about a strange situation with my two Era 100.These one are in stereo mode with a fixed IP addresses on my home network. My Sonos configuration is in 5ghz.Sometimes not always I have a strange situation, the right one has a low volume that the left one, the right one works but with a volume lower. This situation is not permanent.Have you an idea about this situation ?Kind regards to you. 

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Schlumpf
3 months ago
1
1234rororoContributor I
asked in Speakers

sonos turning on randomly

In the last month my Sonos system has turned on in the middle of the night both at my house and my condo (with nobody home). What the heck is happening. I don’t have Spotify I only use Apple Music. 

1
controlav
3 months ago
P
ParsaContributor I
asked in Speakers

Ikea SYMFONISK won’t connect

Hi,I’ve had the Ikea SYMFONISK for a while now but recently we changed the wifi password and the lamp wont connect its speaker to my iphone. I’ve tried resetting the product with the app but it doesn’t seem to work. How do I fix this?

1
Stanley_4
3 months ago
H
harry smithAvid Contributor I
asked in Speakers

Vocals on Era 100 Sound Bad

I saw a topic of this name and am experiencing the same issue. I bought a Sonos Era 100 to replace a Sonos One SL in my system. But the sound produced by the Era 100 is worse than the One SL. Vocals and mids sound muffled. I have tried messing with the equalisation setting bass to min and treble to max but the sliders seem to have little effect on the voice comprehension. This is puzzling as most people seem to say the Era 100 is better. Perhaps there are bad batches. I am not sure now whether to keep the One SL. The one benefit for me of the Era 100 is the volume slider but the sound is annoying me, particularly as I mostly listen to speech radio. Is this something Sonos support can fix, for instance a replacement Era 100. Do others receive muffled voices from the Era 100.

2
Schlumpf
3 months ago
F
fr_nickContributor I
asked in Speakers

How to remove speakers from your system?

I changed my configuration and removed some speakers from my system. When I turned them off they stayed in the app and there was only the option to “hide” them, but it didn’t work. I checked this board for the steps but didn’t find a solution, I just went through it with chat support and the below method worked.  Factory reset the speaker Open the sonos app A popup will come asking you to “Add” this “new speaker Close out of the pop-up, don’t add it.  Restart the app. This worked for me, the old speaker is now gone from the app.  The speaker I did it on was a roam. I wish I had known this before I shipped the other one I had and sold because apparently, I have to wait for that one to be activated by another user before it can be removed from my app.  

23
Stanley_4
3 months ago
C
CptbfhrtContributor I
asked in Speakers

unplugged sonos bridge, when plugged back in, app can’t detect system

System requires sonos bridge to be tethered to router. When it was unplugged & then plugged back, app can no longer detect my system (4 play 5s, sub, 2 connects for traditional systems). 

3
Stanley_4
3 months ago
F
FranTMContributor I
asked in Speakers

Comcast router issues

I recently upgraded my Comcast router.  Sonos no longer works.  Sonos app says I need to split my router signal.  Question.  Is this need to split particular to older models or is it an issue for all products?  Also, does splitting my signal slow or weaken my WiFi, in general?

6
Stanley_4
3 months ago
S
smittyukContributor I
asked in Speakers

Sonos Play 3 dying?

Hi,I’ve got the following SONOS speakers at home:1x Play:3 (ethernet)2x Play:1 (paired) (wireless)1x Beam Gen 1 (ethernet)1x Roam (wireless)These are all on static leases on my router. I’ve noticed that recently the Play:3 drops sound periodically, I usually have this paird with the Play:1s and this also drops sound when paired. When I tried to factory reset the Play:3 or unplug it I find that it takes a bit of effort to get it back into the system. Any thoughts on whether this might be a sign that it has developed a fault? I initially had it wireless and had these issues so I figured I would try it via ethernet but am now finding that this too is seeing the same issues. The problems seem to resolve themselves for a while if I power cycle the speaker.Am I right in thinking that the speakers are running their own mesh network? I have a Unifi access point but only see the Beam on there, maybe it’s too far away from the other speakers. Any ideas? Do I need to replace the Play:3? Thanks 

20
J
3 months ago
C
Caliarco1415Contributor I
asked in Speakers

Play:3 speakers connection issues

I am experiencing issues with my Play:3 speakers - they keep dropping out after they’ve been running/ connected for a few hours. The only solution seems to be to power cycle the speaker and it’s ok again for a while. My system includes 2 Play:1s, 4 Play:3s and 1 Sonos Playbase.I have tried everything (rebooting my router, factory resetting all my speakers, reserving (fixing) the IP addresses of all speakers, trying different music sources). Always the same result - the Play:3 speakers start dropping out intermittently at first and then permanently off. Until I switch them off and then on again (power cycle). Then they work ok again for a few hours. The Play:1s and the SoundBase don’t seem to be affected. It seems like it might be a memory issue (cache not emptying?) and it only started happening in the last couple of months - previously everything worked perfectly - so I’m wondering if a Sonos update has caused all this? My system is running Sonos S2 and has been perfect previously, so

1
Airgetlam
3 months ago
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Volume11Contributor I
asked in Speakers

Volume

Just now at 430am, the sonos speakers on the other side of the house turned their volume to max. The sonos speaker in my room did not. I was able to turned them down after fumbling around in a half sleep state. It's happened once before.  I only use TuneIn and Youtube Music on the sonos app, and those two were set to Tunein. And the speakers are all Sonos Ones. Is there anyway to stop this from occurring again?  Thank you for any suggestions.  

6
ratty
3 months ago
M
MarlenaContributor I
asked in Speakers

upgrade offer- disposal of old product

I recently took advantage of the upgrade offer. Do I need to return my old product to Sonos? The instructions were not clear on what to do w my old product. 

2
Stanley_4
3 months ago
abramq
abramqTrending Lyricist I
posted in Speakers

Buying Play:1 just to familiarize myself with the ecosystem - does that make sense? (what to pay attention to /software/hardware?)

Hello,I plan to buy multiroom audio system, but I am a novice in this area. Because the final project (several rooms) is going to take a significant budget, I would like to try it first with something cheap (Play:1 speaker).I know that it is not a new model, so I wonder what kind of limitations I can expect - does the new application on Android will work? Do they still pull firmware upgrades for the speaker? Something else?Thanks in advance!

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J
3 months ago
A
AvrilContributor I
asked in Speakers

Sonos One SL no connecting

Hi, I have a Sonos One SL which has decided to stop working and is unable to connect to the WiFi. For the last 2 hours I gave gone through the  factory resetting, listening to it chime with no connection. Final messages vary from there is a router issue and is not compatible with 5G. I haven’t changed internet providers so not sure what has happened. Also error 1001 was displayed when clicking on options!  I have a Sonos Player 1 which works fine and I’ve checked the WiFi connection on Sonos and it says good!  Any ideas or what the problem is and how to solve it.  Thanks from a very frustrated user!!

5
Airgetlam
3 months ago
Ct_Pirate
Ct_PirateContributor I
asked in Speakers

Speaker and Room naming

Hi everyone,  I have a massed a bunch of speakers mainly SL1’s and a few ARC’s and subs. My question is naming the speakers and rooms. I have a room say “Garage” and in it is 4 SL1’s one each corner of the room and a sub and a arc.  How would you go about naming them all and setting up the room? I’m just getting confused a bit on the differences of the hierarchy.Then the subs seem to disappear from the main app is that because it’s already added to the room? Thanks in advance for any guidance.

10
Ct_Pirate
3 months ago
E
EsaHContributor I
asked in Speakers

Changing wifi for Sonos system

Here is my issue: I have a Sonos system with 9 speakers. I have two active wifis: Wifi A and wifi B. The system/speakers are connected to wifi A but I would like to connect them to wifi B. How to do this? How to the change the wifi for all speakers / system?I managed to switch a few speakers to wifi B by going to the network settings in S2 app but it is not working for all speakers. There is a help: https://support.sonos.com/en/article/connect-sonos-to-a-new-router-or-wi-fi-network However this is not working because I am not getting the message: Unable to connect… because all my speakers are connect to some wifi.Also if I connect my Android phone to wifi B and try to add speakers to my system with S2 app, the app is not finding the speakers.

4
E
3 months ago
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Nigel BradyContributor I
asked in Speakers

Upgrading from S1 to S2 with aged devices

hi there.I have a mixture of devices including older models of one, three and five.  Also a sound bar.  There are also some newer one’s.I have been avoiding upgrading as I am not sure all will continue to work as they do today.I get the pop up all the time, but ignore.BBC sounds has today stoped working and I am being told Must I upgrade and will my devices still work…any help appreciated, as they cost a lot of money and I don’t want to have to start to replace, when they are working perfectly.thanks in advance 

10
J
3 months ago
K
King-GContributor I
posted in Speakers

playbar wont connect or reset

Hi looking for some help with my playbar. All has been working fine for the whole time I’ve owned it, but this week I started to have problems. In my living room I have a playbar with two play1’s as surround speakers. They all stopped working and were not connecting to the app. The speakers in other rooms were not affected and continued to be useable. I managed to reset both the play1’s and add them back without a problem, but the playbar won’t reset or connect. The white light come on the playbar as soon as you plug it in, and then nothing else. I tried to contact the online help support, but they kept going around in circles saying hold the play/pause button when connecting power. I kept telling them I’ve done that 100 times and it won’t reset. I’ve looked at my router to see if it was connecting or has an ip address, but it was showing as not connected. I deleted it off the router incase it would sort out a ip problem and would connect again, but so far nothing. does anyone have any

12
L
3 months ago
R
RmerwinContributor I
asked in Speakers

Account, System, Services & Voice greyed out and Unable to find my Sonos System

I am using the Sonos App on and XR10 iPhone with all software up to date for both the phone and the app. I follow the initial directions to set up my move speaker, The speaker and the phone see each other and connect, the app then says lets connect to my WiFi network. It is the correct one and I confirm it is the same one my phone is logged into. It asks me for the password. I type it in. After that it takes a few minutes and then I see the message that the set up was successful but it may not show on my system menu (well considering my system menu is grey and I can’t get to it no great surprise)it tells me if I can’t see it to press the power button for 5 seconds, and then turn it back on. I do this and now I have messages in settings that say unable to find my sonos systemIf I go to my internet provider app and look at devices, it shows my speaker is in fact connected to my router. I also check groups as I set up a group specific for my Sonos devices called Sonos sound systemIf in th

6
Stanley_4
3 months ago
K
KribContributor I
asked in Speakers

Sonos One SL with Spectrum SAX1V1R

Hi, I bought my elderly father the Sonos One SL and was able to set it up on his wifi. Then, he got a new iphone and the speaker stopped working. Over the phone, I couldn’t walk him through setting it back up (we even tried a factory reset), so I had him call Sonos. They told him his router, Spectrum SAX1V1R, is the culprit, with the only solution being to wire the speaker. And that is definitely not an acceptable solution. I’m seeing that SAX1V1S is incompatible with Sonos - and that router is the sister model to his, so I have to assume the router is the problem. But, I’m mystified how I was ever able to set it up successfully. Tomorrow, we’ll try to enable/disable UPnP, but is there anything else we can try? He’s not too keen on calling Spectrum and asking them to replace his router. If the router is the problem, I’m rather surprised that Sonos doesn’t support it. This router has been on the market since 2022 and is commonly installed by the second-largest internet provider in the U

5
Airgetlam
3 months ago
K
kwilson.homeContributor I
asked in Speakers

Weird issue with stereo Era 100s are grouped with stereo Play:1s in another room

Hey all,So for Christmas I invested in a Victrola Stream Onyx and a pair of Era 100s for my Dining Room. They look great and sound great, but whenever I attempt to add my Backyard Play:1s (stereo mode) in a group, it only plays audio out of the left channel Play:1 in the Backyard. To be honest, I have noticed it with other audio sources as well too, not just the Victrola record player. It works fine in other rooms grouped when I play it on my Arc (w/ surround Era 300s and Sub), my bedroom Beam, my Move and even my Era 300s in the Garage (in stereo mode).The only solution I have found is to take my Play:1s out of stereo mode and treat them as their own speakers in the Backyard and add them to a group individually, but that seems so counterintuitive. Any thoughts, solutions or help on this matter would be greatly appreciated. Thank you.

1
N
3 months ago
M
Monty42Contributor I
asked in Speakers

Sonos not playing ABC News Radio station not playing

I get an error when trying to play the ABC News Radio station. It worked fine in the past and other ABC stations still play. I've tried accessing the station directly through Sonos Radio and via TuneIn radio but no luck. The error says that the station is no longer available. I checked the ABC website and a recent post shows that they have responded to similar questions and do not know of any reason.

11
Airgetlam
3 months ago
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