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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5144 Topics
M
MarkusB.123Contributor I
asked in Speakers
Das Microfon lässt sich bei der Beam und Beam 2 nicht mehr einschalten.

Hallo zusammen, Bei mir lassen sich die Microfone der Beam und Beam 2 nicht mehr aktivieren.Vorher hat alles funktioniert. Hab das ganze System auf Werkseinstellung gesetzt und neu eingerichtet, hat aber nicht geholfen. Wäre für Tipps sehr dankbar. LGMarkus  

3787
Smilja
2 months ago
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LocustContributor I
asked in Speakers
setting up Sonos Roam speaker

Trying to set up Roam speaker in new location, via my 2nd home WiFi. Seems totally unresponsive.

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S
2 months ago
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KariøContributor I
posted in Speakers
resetting sonos play 3 back to factory

My Sonos Play 3 is not working properly. I have tried to reset it to factory but the light will not turn green again.Moderator edit: Tidied up typos for legibility

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Pools-3015
2 months ago
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A.ArsalaniContributor I
asked in Speakers
play1 doesn’t connect to internet

My system with play1 and Sonos 5 gen1 stopped working and now when I try to connect to WiFi it doesn’t work. Tried with cable and it doesn’t work.  what can I do?

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Airgetlam
2 months ago
Käkö100
Käkö100Contributor I
asked in Speakers
Can't connect play:3 and symfonisk bookshelf 1gen to new router with wifi

They made me buy a new router to my home and I can’t connect my play:3 and symfonik bookshell speakers to new wifi. The app on my iPhone does not find the speakers, it only says that can’t find a speakers.So i reset the speakers, no help there, put a ethernet cable in and one of the speakers, play:3 starts playing, ok , that's good, but the app won’t still find it and when I unplug the ethernet cable music stops.Elisa, finnish company says that the problem is with Sonos because my speakers are so old and the new router is new, top of the line product with 5g and 5 giga system…What I can do next?

14412
Käkö100
2 months ago
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Leonm2Contributor I
posted in Speakers
Sonos app Speech enhancement feature automatically disabled

I have problems with the speech enhancement feature in the Sonos app for my Era 300 and Era 100 systems. In the lastest  version of Sonos app for Android and iOS, appears the speech enhancement feature available for my Era 300 and Era 100 systems so it was a feature I was waiting, due to I use my speakers also as TV sound system but initially the equalization options in the app were so poor and didn't have an option for enhancement of the voice. In this new version of the app I tried to enable this feature that is available for both Era 300 and Era 100 but, several times I enabled, when I return to the app to verify that is enabled, this feature have disabled automatically after some minutes or hours. In the Sonos support chat have told me that this option is only available for Home theater systems and to be available for other systems is an error that will be corrected. I told to the support agent that will be desirable that Sonos don't remove this feature for non Home theater systems

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L
2 months ago
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MarshmanContributor I
asked in Speakers
Sonos Sub Mini Connection

I have a new Sub Mini. I have added it to my system and it shows up as Sub Mini not assigned. If I go the room I have named Library the App tells me I have a stereo pair consisting of a Play 1 left and a Play 1 right. I also have a box which says Connect Sub + and Remove Sub X. If I press Connect Sub I get a new window which says “Let’s add a sub to Library” I then click on Continue. I then get a picture of a Sub Mini and I I am asked to select the sub. I then collect on select. I then get another picture of a sub mini and a box which is a long horizontal slit. A black line Strats to go across and then the screen changes and the message “There was a problem adding your Sub Mini. Check the network connection and make sure that your subject is powered on.” Underneath is a big exclamation mark ! in a circle. Below that a “Try again” button.   So, as far as I know the Sub Mini is on. It has a steady white light and my system can see it. I have no idea how to check my network connection but

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M
2 months ago
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RichardB77Contributor I
asked in Speakers
Simple task - play music in new room

I have multiple sets of speakers and soundbars.  I finish playing music in Room 1 - tap stop icon.  Later, I go to different room. Open AppSelect music/playlist... Option is Play - no way to say where... Now Playing is prior playlist and prior speakers. Seems a simple task for customers with multiple devices.  Any suggestions? 

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Smilja
2 months ago
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Vindicta_MihiContributor I
posted in Speakers
The crackling is ********...just fix it already!

Sonos sucks and I will start a company to compete. You were warned, idiots.

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R
2 months ago
A
AcloudTrending Lyricist I
posted in Speakers
Sonos App still not allowing registration of products

Latest Sonos software still not fixed, dumster fire, Cant register my Sonos Play 1 x2 and my PlayBar after changing internet supplier.Waited over 6 months to get a woirking update to sonos soggyware, but this forum is still full of customer who have unusable products.Have factory reset, allowed sonos to upgrade firmware on devices, and all 3 are recognised but wont register.

16517
Ken_Griffiths
2 months ago
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MMarcusContributor I
asked in Speakers
More is Better - Stereo pair Sonos Era 300

Adding a pair of era 300’s in stereo to an existing stereo pair of era 300’s (same room) possible??If not when. 

1006
buzz
2 months ago
I
IhatetowaitContributor I
posted in Speakers
Just bough an Arc, but now there's the "Ultra"...which sub?

So I recently bought an Arc...now there’s a new version - I don’t THINK it makes sense to try and “upgrade” (try and return and get the new one)I bought an Arc for $899 last month.  Is it worth trying to return for the next gen for $100 more?I also want a sub...If I return my Arc for the Ultra, I think I’d go with the 4, but if I keep my current one, is there an advantage to the 4?

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I
2 months ago
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Ryan CTContributor I
asked in Speakers
New Sl will not pair to vodafone pro hub

Hello, new to the forum. I have a play one Sl that I can’t connect to my new router. I have other units that have paired no issue just this one. I have wired it in for the moment and works ok. However when I try to create a surround, I choose the speaker it’s playing from the app and the wireless one will not work and asks to add to the wifi network again. It will not add if the wired one is in. If I reset both then add the other play one it pairs ok. But still can’t pair the Sl, that has to go wired again. The system was all ok before I upgraded to the pro hub 2. I can play them all together no issue just this pairing issue that’s possibly causing the surround issue too? I have spoken both to Sonos and Vodafone but still getting no where. Any help or advice is greatly appreciated and sorry for the long postMany thanks

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V
2 months ago
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Marcus 909Contributor I
posted in Speakers
wifi connection

Once again having updated my router I find that the play  1 will not find the WiFi without the ethernet connected.This has happened every time the router is changed or upgraded but usually gets sorted after cable connection. This time nothing..product not found continues with the orange light flashing on the speaker indicating no IP picked up.Not a great advert for Sonos if this happens regularlyAny fixes for this apart from " buy more new Sonos stuff" ?

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M
2 months ago
A
abridgwayContributor II
posted in Speakers
SONOS Speakers & Music Library

HiMy SONOS setup is as follows;1 * Play 1 (not hard wired)1 * One SL (not hard wired)1 * SONOS Boost (hard wired)All running S21 * TP link network routerSONOS App running on IOS and Windows desktopI predominately use my setup to access a “ripped” MP3 music library that sits on windows share on a Windows 2012 server configured with SMB2. The SONOS app has been configured to use this as a music library - all has worked well prior to S2 upgrade. Now when selecting tracks they play erratically - on IOS give a “Content unavailable” / on Windows gives “an access denied” type error. A track that didn’t play one minute will then play if I try again 10 minutes later - all totally inconsistent and no pattern to any of it. Checked and rechecked share / NTFS permissions to Music Library location - all ok. Checked Windows 2012 firewall rules - all ok.After spending 45 minutes on a call with SONOS - they have told me that my setup is not a supported configuration. They class a Windows 2012 server as

320
A
2 months ago
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Martinpage23Contributor I
asked in Speakers
play1 and arc soundbar and grouping

Hi all, I have a new soundbar arc , gen 3 sub and an old play 1 speaker . I have the s2 app installed in my phone and have all showing on my s2 app even the play 1 . I can play music on the play 1 fine and also on the soundbar fine but they won’t play together in the group. If I try to play through the group it will play on one and if I try to select the other it says sorry can’t connect. Very odd. Should I be able to group the two speakers even through the play 1 is old ? Thanks so far 

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Airgetlam
2 months ago
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DonelsonContributor I
asked in Speakers
GREEN LIGHT - only when using youtube

When streaming YouTube all Sonos products randomly go to green and volume goes away and switches back to tv.  testing if disabiling consistent volume setting in YouTube fixes this.  Sonos support please advise. 

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Airgetlam
2 months ago
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MgalloContributor I
asked in Speakers
lost my Sonos system

I woke up and my Sonos said it was not able to see(Bluetooth) my system(speakers Sonos one) and I’ve not gotten it back. I’ve :reinstalled Sonos app factory reset my Sonos one speakers  reset my router                                                And I still can’t get my speakers paired with the app help me

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M
2 months ago
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aqayeContributor I
asked in Speakers
Sonos One Speakers — Why 2 different hardware-versions?

Hi everyone,so I have up and running 3 Sonos One (Gen 1) speakers since forever.Today, however, I noticed that one of them does feature a different hardware-version number than the other two — 1.21.1.8-2.1 VS 1.21.1.8-2.2Given they‘re all Gen 1, shouldn‘t they all come with the same hardware-version?  Appreciate your insights! Cheers!

1466
controlav
2 months ago
J
joeserTrending Lyricist I
asked in Speakers
Era 100 stereo pair losing sync

Since the new app was introduced, my pair of Era 100 will not stay in sync. The delay from one speaker to the other keeps increasing. After setup, withing a day when I turn them back on there is an “echo” due to delays. Within a couple of days they get even further apart in timing to where it is totally unlistenable.If I reset my router, this most often seems to fix the problem, but I don’t want to have to do a twice daily reboot of my router, nor was this necessary at all before the Sonos update to the new system.If I try to remove the stereo pair and then recreate the pair, then only one speaker will have sound in the pair.So I end up power cycling the speakers, rebooting my router, have issues with the speakers being found, then finally put them back into a stereo pair, but this is crazy. I have wasted so much time on trying to get these speakers to stay working as a stereo pair. None of the updates have made it any better.I have tried giving the speakers a fixed IP address assignme

67846
Corry P
2 months ago
T
TaenyppaContributor I
asked in Speakers
Is it possible to control Sonos devices with sonos app when two speaker are connected with different routers?

A device is connected with router1 and B device is connected with router2 with same account.Then, is it posssible to control B device with sonos app when phone is connected with router1? 

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buzz
2 months ago
O
OhehirruairiContributor I
asked in Speakers
Connection Issues Symfonisk

Hi there, I have a set up with 4 Era 100’s and one mini sub. now I bought 4 Ikea bookshelf Symfonisks and successfully set two up in one room as a stereo pair. However the other two just will not connect. It says they are connected when I install them but they don’t showup on System settings (and yes I unplugged and replugged) and interestingly they never connected to the wifi during set up so I’ve factory reset both of themmultiple times but to no avail. I’m certain it’s not a wifi or connectivity issue.the two that won’t set up are going in a separate room to other speakers. has anyone had a similar problem? 

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O
2 months ago
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MrDownTownContributor I
posted in Speakers
Fails over and over

Updates repeatedly fail. Individual speakers require repeated factory resets. Don’t buy SONOS if you want to take it to your vacation home for a few days. Setup is extremely painful and time consuming.

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M
2 months ago
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WUBContributor I
asked in Speakers
Sonos Roam connection "Try Again Later" error message

Factory reset my ROAM and connected it to network but whenever I try to add it get errors message “not able to connect, try again later’  

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W
2 months ago
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Laurie42Contributor I
posted in Speakers
Play3 won't group with other speaker

I have many Sonos products, including ARC, Play 5, One’s and 2 x Play 3’s.Suddenly the Play3’s stopped working, after resets, they appear in App & Computer, and play together, however won’t group with any other product, it just says “Unable to Connect, Please try later.I have factory reset, and got everything else working, The Play 3’s work together, just not grouped with other products. Any advice?

864
MoPac
2 months ago
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