I’m Using a Virgin Media Hub 5 router - I can no longer split networks after a recent update, greyed out… lost connection to all my 7 speakers. Playbar and Sub work on TV only. I have a mesh network - I have split the networks on that, but still no luck connecting speakers. I have a boost - I tried connecting that, but it kept picking up another system. It might connects for a few mins, but will eventually say no system available. Help needed, thanks!
Answered
Virgin media Hub5
Best answer by Mr. T
You weren’t using the Boost prior to router updating or have any other Sonos device wired?
If you are using a mesh network, then the Virgin router should have been placed in modem mode.
If your Sonos devices do not already know the Wi-Fi details for the mesh, then due to their lack of BLE, they will need to be factory reset to add a new network. You should connect one device by Ethernet so it shows in the Sonos app, then factory reset your other devices, leaving the wired device for last.
https://support.sonos.com/en-gb/article/connect-sonos-to-a-new-router-or-wi-fi-network
You weren’t using the Boost prior to router updating or have any other Sonos device wired?
If you are using a mesh network, then the Virgin router should have been placed in modem mode.
If your Sonos devices do not already know the Wi-Fi details for the mesh, then due to their lack of BLE, they will need to be factory reset to add a new network. You should connect one device by Ethernet so it shows in the Sonos app, then factory reset your other devices, leaving the wired device for last.
https://support.sonos.com/en-gb/article/connect-sonos-to-a-new-router-or-wi-fi-network
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