We have two Sonos from Ikea (SYMFONISK). These worked fine, but then the power went out and now it won’t connect.
Last time this happened I reset and updated the firmware of the router and connected the Sonoses with ethernet cable to update the firmware on those too. The router update required that I changed the SSID of the network because it had illegal characters so I did that and had to reconfigure all my devices to the new SSID. This also made the Sonoses work.
However, I don’t want to change the SSID of the whole network at home just so I can make the sonoses work…
Here’s what I’ve tried:
- Factory reset both the Sonos and gone through the configuration setup again. It finds the Sonos and plays the chime and I write the SSID password, but then it says it can’t connect and that I should still find it in the app (which I don’t)
- Resetting the app from settings
- Reinstalling the app from App Store
- Connected on of the Sonos to a ethernet cable. This works, but then the Sonos has to be connected to the cable. If I try to configure the settings in the app to make it wireless, it says it can’t be configured for that. It is not an option for my wife to have it connected to the ethernet at all times. I tried connecting the first Sonos wired and the second Sonos wireless, but then if I disconnect the wired on and try to connect it wirelessly by resetting it, it doesn’t work
- I created a guest network (a new SSID) and connect the sonoses to that network. This works, but if I use my main SSID they don’t show up in the app. Now if I then try to update the wifi settings in the app to use the main SSID it sometimes «work» and say that it’s completed, sometimes not. If it says that it’s completed it disappears from the app (which makes sense) and says I should connect to the wifi that I changed it to. When I do that the sonoses are STILL NOT IN THE APP.
I’ve tried a million different combinations of the above and literally nothing works. The only thing that I think would work is if I change my SSID again, but that it seriously out of the question. I can’t update all my devices every time the sonoses fail because of something like a power outage. That is completely unacceptable.
Does anyone have any idea how I can fix this? :)
