Delete Room in both system and app

12 replies
515 views

No one seems able to help me with this on a Sunday, but I’m trying to migrate all my Sonos speakers from one WiFi network to another. I’ve been on the Chat with several agents for hours. Evert time starting the whole sorry tale over- Chat Bot to real person. One agent told me to unplug the router. Great! So the chat disconnects and start and I over yet again. I live with both dyslexia and dyscalculia, but no alliance is made for this.

We are changing our broadband provider from Sky (due to cost and poor speeds) to Pkusnet (will be full fibre etc). To take advantage of the speeds from day one, I have purchased a TO Deco mesh system (3 units) I have the first plugged by Ethernet into the Sky (for now) router.

The new WiFi network works perfectly. All WiFi tech is able to join (desktops, iPads, android and Apple phones etc). Now comes the problem. In the Sonos app I was able to get the Beam to join the new network and a SL in a different room. However, very long story short, 2 Play 1s (working as L&R surround) and an old Sub, plus a Playbar could be joined.

So now I had 2 Systems. One with a Beam (in the TV Room) and an SL (in a bedroom) on one system and the remaining speakers (Sub and Play 1s in the TV room and Playbar in our media room).

the last agent on chat suggested I call support during working hours, and I will if I have to, but I managed to factory reset the Beam, Plays and Sub. One of the Play suggested make a stereo pair. I did this. However, this have created a room with just them. Then I got the Sub joined to the stereo Plays. Then no way to get the Beam to join that room. The living room has the main TV and so that room is called Living Room.

When I then reset the Beam it has joined a room called Living Room 2! This is why I’ve posted the question as ‘how to delete a room’.

For some sort of clarity, this is what I’m trying to achieve:

Living Room to consist of Beam, Sub and 2 x Play

Bedroom to consist of 1 x SL

Media Room to consist of 1 x Playbar.

How simply changing the WiFi Network could get so complicated is beyond me. That plus the failure of 3 agents to be able to A) understand and B) actually help, beggars belief. If I sound pissed off; it’s because I am.

I’ve been loyal to Sonos since leaving Bose behind 15 years or so ago, and still think it’s great kit but I’m not an IT wizard and don’t want to be tinkering under the bonnet with this stuff, so is there a simple solution short of a skip/dumpster please?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Mr. TAnswer

Hi and thank you for your time. I appreciate that rooms can be renamed but sure I ought to be able to get the speakers in the same physical room in one named room in the app? I will try to unpair the stereo pair (they are meant to be the ‘rear’ speakers in the Living Room. I guess I got it wrong pairing them together. It still doesn’t seem right that you can’t simply delete a Room in the app and regroup speakers in a ‘new’ room.

There is a certain way you have to connect speakers so they show under the one room in the app, especially for home theatre setups.

You can’t ‘delete’ a room in the app because the devices in that room are still part of your overall system. What you can do is either rename the room, or move the devices to another room.

If you unplug all devices in a room then the room will eventually disappear from the app, after giving warning notifications for a few days.

You should be able to click on ‘Living room 2’ under Name in your screenshot above. You can then remove the ‘2’ to rename the room just ‘Living room’.

Show previous replies

buzz

Grand Maestro

It still doesn’t seem right that you can’t simply delete a Room in the app and regroup speakers in a ‘new’ room.

In SONOS parlance a “Room” is something that you can independently operate with a controller (App). A Room can be a single speaker, a “Bonded” pair of speakers, or speakers Bonded into a surround Room. A SUB can be bonded to a Room.

If you want to play the same music in multiple Rooms, you can build a “Group” that includes multiple Rooms. You can then select music and control Volume simultaneously for all members of the Group.

In a few days the system will forget about that old “Livingroom” and you’ll be able to rename “Livingroom 2”. While this retention of Room names may seem inconvenient, it would also be very inconvenient if a Room was immediately forgotten when there was a temporary power failure in an area of your home or you simply unplugged some units while painting an area.

TV SteveAuthor

Contributor I

Thank you to all that have kindly helped me. I’m now back to where I needed to be ie just listening to good sound mainly via the TV sources 👍

Sign up

Login to the community