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Answered

Constantly Losing Connection on My 5-Speaker Sonos System — Daily Resets Needed

  • December 2, 2025
  • 5 replies
  • 58 views
S

Hi everyone! Hoping someone here can help because I’m at a loss.

I have five Sonos speakers in my office:

  • Two Era 100s

  • One Sonos One

  • One Sonos Move

  • One Sonos Roam

The Sonos One and Sonos Move were previously connected to other Wi-Fi networks, but the 2 Era 100s and Roam were brand-new when I opened my office. Ever since installing everything, I’ve been having constant connection issues. I’ve worked with both my IT installer and Sonos Support, but we still haven’t found a solution. Since it is a healthcare office we have 2 wifi’s - a main one & a guest wifi. I have tried disabling the guest wifi so there is no interference but it still happens.

Here’s what’s happening:

  • Every day, I have to reset every single Sonos speaker and reset the network just to get things back online.

  • The system will often split itself into two separate systems — the Move and One appear on one system, and the other three appear on another.

  • Other times, everything shows “connection lost.”

Has anyone dealt with this or have any ideas on how to fix it? Any guidance would be amazing. Thank you!

Best answer by Airgetlam

As previously indicated, order is important. Power off all your Sonos devices, then reboot your router. Wait two minutes, then power back on your Sonos devices. Wait another two minutes, check for updates in the Sonos controller, then test. 

It might help to read the wifi interference FAQ. But if none of this works, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

5 replies

buzz
  • buzz
  • December 2, 2025

Which router are you using?

Stanley_4
  • Stanley_4
  • Lead Maestro
  • December 2, 2025

Every day, that might point to a couple things networking that happen on a daily basis.

If your Wi-Fi is set to auto-select a channel switch it to stay on the same channels, 2.4 and 5 gHz.

IP addressing is another possible issue, set static/reserved addresses for all Sonos. Power down all Sonos. Reboot the router and controller then power the Sonos back up. Do this on your router's DHCP Settings page. 

If neither fix things give us more info on your router and wifi.

el rubio
  • el rubio
  • December 2, 2025

hi ​@samanthaorthodontics , I am sure you have checked this Sonos on WiFi Troubleshooting post

as indicated by Stanley, it is important to have all devices on the same network - I would recommend to have a ‘dedicated’ (virtual) 2.4 GHz WiFi network without ‘isolation’ (i.e. ‘isolation’ disabled) for your Sonos devices

check also the router Wireless Packet Info if there are many Received (RX) and/or Transmitted (TX) errors

hope this helps

mix.bioss.net
Airgetlam
H
  • HairLounge
  • Lyricist I
  • December 3, 2025

Connectivity seemed fine for several days if not longer after we set it up. We had to unplug the unit which may have done a software update. I’m guessing. Since that time music will play for maybe 10 minutes and then stops playing. We’ve tried doing another reboot And we also tried rebooting our iPad. It doesn’t matter for playing it from the iPad or a cell phone but we are losing connectivity way too often. Any recommendations on what we can try? I’m about to throw out Sonos and go buy something else as this is very aggravating.

Airgetlam
  • Airgetlam
  • Answer
  • December 3, 2025

As previously indicated, order is important. Power off all your Sonos devices, then reboot your router. Wait two minutes, then power back on your Sonos devices. Wait another two minutes, check for updates in the Sonos controller, then test. 

It might help to read the wifi interference FAQ. But if none of this works, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Bruce
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