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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4834 Topics
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HKMContributor I
asked in Speakers
Changed Wifi password, sonos can't connect

I changed my wifi password, simple enough, this happens all the time so you would think that Sonos would make ti easy to reconnect, but nope. 2 hours of my life I will never get back because your system is a failure for connect after a simple change. I have tried everything. I have tried to turn everything off and back on. Tried to plug in with an Ether net cord. Followed every set up step, read on here to try other things, and NOTHING. It just won’t connect. I really don’t know what else to do at this point. Please help. Why won’t it find sonos?! I have connect to the temp wifi and still nothing. And as soon as I unplug form the ethernet it goes away. 

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4 years ago
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imagwaiContributor I
asked in Speakers
Sonos stops playing randomly

Hi. My Sonos system has worked perfectly for years, but have recently started to experience an issue whereby playback of music will suddenly stop altogether. The length of time this happens after is fairly random but it could happen a couple of minutes into the first song, or in the middle of the second or third. It happens both whilst playing music from my NAS, or from internet services like Amazon music. This has been happening for a few weeks now and is difficult to pinpoint to a single cause, because several changes happened in my home at round about the same time: i) there was a large Sonos software update which failed several times before finally working; ii) I got a new NAS (so my music library moved); iii) I moved some of my network devices around; iv) I upgraded my main broadband router to a BT Smart Hub (although these last two were largely in response to the problem!). So far, I have tried: - Separating the 2.4 and 5GHz wifi frequencies - Ensuring Sonos is on a diffe

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4 years ago
Edward R
Edward RRetired Sonos Staff
published in Speakers
Factory Reset: What you need to knowF.A.Q.

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you should know first.    What a Factory Reset is Not:    A cure for skipping music. The majority of cases where music is cutting out or skipping are caused by interference in the WiFi environment (Even if everything else seems fine, and yes, even if you seem to have good bandwidth in that room). Sending music from room to room (or device to device), is rather demanding. Just because one device works fine, it doesn’t mean that all others will as well. Location, distance to router, devices nearby, there are many things that can influence a WiFi device and its ability to effortlessly send and receive information.    The solution for a room disappearing from the app.  Factory resetting your speaker to solve this problem is rarely (almost never) the answer. You would be better served by doing an evaluation of your network environment, to ensure there is no

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Edward R
4 years ago
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donaaboContributor I
asked in Speakers
Resetting a full system

I’ve been having issues with my Sonos system acting up (speakers cutting in and out, Alexa working but not connecting to the music services, etc) and have decided to set the entire system up from scratch.  Is there a way to ‘reset the entire system’ or do I have to go speaker to speaker and factory reset each one? I imagine the proper procedure would be  unplug all speakers  disconnect all wireless devices  unplug router replug router factory restart each speaker  Build system back up one speaker at the time. We currently have 4 zones (living room, kitchen, patio and bedroom) with a total of 7 Sonos speakers (2 Sonos One, 4 play:1 and 1 older Sonos Amp.   

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4 years ago
Edward R
Edward RRetired Sonos Staff
published in Speakers
Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with the assumption that you already have one or more Sonos products and are simply adding onto that system. If your setup is brand new and this is your first device, please see this article instead: Setting up your Sonos system.If you haven’t run into any problems with the setup but are just unsure how to go about it, see this help article: Add a new Sonos product to an existing system.If you have followed the usual steps with no success, read on… We have assembled a short list of quick tips to try to get your device added in as quickly as possible. Let’s try some of these things first.  Restart the device that has the Sonos app installed on it (we call this the controller device): This can help for many reasons. For example, sometimes, an application running in the background can interfere with devices on your home WiFi network. Unplug your router fo

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Edward R
4 years ago
mazi
maziContributor I
asked in Speakers
Symfonisk shelf keeps loosing connection with wifi

Hi all My new symfonisk shelf keeps loosing connection with wifi. I have rebooted and disconnected from power all I could. Non of my other sonos' ever had this problem and still don't. Should I take the the symfonisk back to Ikea? Thanks for support. mazi

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J
5 years ago
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LIONMOMContributor I
asked in Speakers
How to connect old sonos speaker?

Hi, I have an old Sonos Speaker Play:5. It was manufactured in 2011. I want to connect to my cellphone and my computer. But i cannot connect to the speaker. Please tell me how to set up connection with the speaker. Thanks,

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AjTrek1
5 years ago
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slong8810Contributor I
posted in Speakers
Music playing but no sound

My Sonos Controller app says that the music is playing but there is no music coming out of the speakers? What should I do? 644535398

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J
5 years ago
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MollymaggooContributor I
asked in Speakers
Resetting Play 3 speaker

I’ve experienced a lot of signal dropout this week. I’ve successfully rebooted the router, one Play3 and soundbar, and updated the app. But one Play 3 is stuck: Play/Pause button flashes green, if I press it I get an alert jingle, then flashing dark amber light, and the system doesn’t recognise the speaker. I’ve tried both rebooting and resetting - what do I try next? Many thanks for any advice

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Ken_Griffiths
5 years ago
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Toni_4Contributor I
asked in Speakers
Lost A Room On the Sonos App

Hi, I went on my phone and went on to the Sonos App , i went down to click T Bedroom and it wasn't there. It completely has disappeared and I can't listen to my music through Sonos. It has always worked as I always listen to music in my room. Do you know how I add my room back in? What is the problem? 

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Edward R
5 years ago
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ctifferContributor I
asked in Speakers
Sonos one won't connect.

I purchased two Sonos One speakers and like any relatively new Sonos product, they are an absolute nightmare. It took about 90 minutes to get the first one to connect. The original connection attempt failed. There is no way to reattempt a failed connection. The message on the App is that the speaker is already set up....but it is not.

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5 years ago
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irpq11Contributor I
asked in Speakers
Solid orange light

My play 5 will not pair. It will flash green but when I try and pair it the light goes to orange and it will not pair. If overheating it is not due to conditions and it has never overheated before. Sits on an open table temp controlled room.

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Edward R
5 years ago
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DavimeadContributor I
asked in Speakers
Sonos keeps dropping connection

Hi, This clearly seems to be a common problem with sonos systems. My system keeps dropping connection regularly, especially with the radio. I have reset my router, updated my software but to no avail. There seems from other threads that there are several different reasons for this happening. Has anyone got any suggestions where to even start? All help gratefully received

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Edward R
5 years ago
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ryanrwatson100Contributor I
asked in Speakers
Sonos:1 stuck on white light, wont factory reset, not recognized by sonos app

I have 6 sonos:1 and a sonos:3. Suddenly one of the sonos:1's is no longer on my list as a speaker on desktop app or phone. Has a solid white light. When I unplug and wait 30 mins and plug back in, still solid white light. I tried the factory reset by holding the "play/pause" button while plugging in the speaker, but still just have a solid white light. What is the solution? Why wont it factory reset?

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Ken_Griffiths
5 years ago
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ScottH8754Contributor I
asked in Speakers
One of my Sonos speakers is constantly disconnecting

I recently purchased two Sonos One speakers. They are both in the same in the same group in my family room. At first they both worked fine. After about a day, one of the speakers disconnected and Alexa said "I'm having trouble understanding right now". In the Sonos app under room settings, I saw "Family Room (L+?)". I unplugged both speakers and plugged them back in and they both worked fine again. Some more time passed and the same speaker disconnected again. This time I rebooted my router and unplugged the speakers. Afterwards, all was good for a couple days. However, I've gone through this same cycle several times now and continue to have a problem with the speaker disconnecting. Does anyone have any thoughts on what the problem may be?

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pwt
5 years ago
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camillo777Headliner I
posted in Speakers
Green led

Today while playing TuneIn my 2 grouped play 1 turned on the Green led. From the app music is still playing, but no sound from the speakers. Diagnostic 8495193

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5 years ago
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atamara88Contributor I
asked in Speakers
An error occurred while adding songs to the queue (701)

I can't play all my songs an error says "An error occurred while adding songs to the queue (701)" How do i fix it?

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Z
5 years ago
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trekker25Contributor I
asked in Speakers
music stops for few seconds just after starting

my Sonos has some troubles lately. 3x Sonos 1 and 1 Sonos 5. Music takes some time to load, plays for 2-3 seconds and that waiting for about 5 seconds and then continues. WiFi in my network seems ok, 3 UniFi access points throught the house all wired to the router. What could be the problem? I sent in a diagnosis to Sonos: number 947289968 Anyone have suggestions?

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Airgetlam
5 years ago
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User584043Contributor III
posted in Speakers
Speakers Out of Sync

Hi, I have 9 speakers throughout my house, but I primarily listen to three of them grouped together in one open area of the house. It is a PlayBar, Play:5 and a Play:3. The last week or two I have noticed them getting out of sync...it seems to be primarily between the Play:5 and the Play:3. I have made sure everything is updated. If I break up the group and then regroup them, it solves the problem. But within an hour or two, it seems to happen again. I submitted a disagnostic this morning just a few minutes after it happened: No. 1605026303 Thanks in advance!

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Jeff S
5 years ago
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breadmakingbeeContributor I
posted in Speakers
PLAY 5 Not connecting over wireless

Hey folks, Pretty sure I've tried everything here but thought I'd give it a whirl. I've owned a Play 5 and Playbar (both in separate rooms) for about 6 weeks. They've worked perfectly wirelessly and been great. Yesterday my Play 5 stopped showing up on the network and isn't working on the wireless network. These are the things I've tried: [b]- Moving closer to the router - Nothing - Setting up again through different controllers - Nothing - Resetting the Play 5 and set up wirelessly - Nothing - Resetting the Play 5 and setting up using the Ethernet - works, but when you try to set it up on the wireless (1 ft from the router - Nothing) - Tried resetting my router - nothing[/b] It's also worth noting that the entire time my playbar works across the wireless with no problem at all. Is it just that my Play 5 wireless needs to be returned? Thanks, Alf

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5 years ago
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RoglobbyContributor I
posted in Speakers
New Modem & Router setup with Bridge

I recently had to upgrade my modem and wireless router and also updated my wifi name & password. I have the Sonos bridge connected to the router, and 6 Sonos One speakers situated around the house. I have watched the reset/setup video (that only showcases the new Sonos Connect). I have reset the Bridge and speakers multiple times but cannot get the system to work anymore. It worked fine with old setup. What am i doing wrong???

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Jeff S
5 years ago
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charlmersouchContributor I
posted in Speakers
Sonos system will no longer connect to my wifi network

My sonos system has stopped connecting to my fully functional wifi system. It will not recognize the network. I have been using sonos speakers for several years without incident. Before I go through the process of setting up each individual speaker (6 in total) I wanted to know if there is a current Sonos issue or is there something I'm overlooking. I've done all of the wifi network basics resetting steps. Thank you in advance for any suggestions.

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6 years ago
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Jack-JackContributor I
posted in Speakers
Play One not connecting

My sonos one is not connecting to my network. I have tried connecting it directly to my router as well to fix the issue, without success. I have two other play one's and a playbase, which are connected to my wireless network without issues. Can I solely reset the troubled play one, or do I need to factory reset all my Sonos speakers? Or is there troubleshooting technique I can use to fix the troubled play one. Thanks!

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6 years ago
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KooaAvid Contributor I
posted in Speakers
Temporarily move Sonos components to another wifi network

G'day This is my first post on the Sonos forum.... Have had my Sonos system up and running perfect at home for about a year now (Sonos Bridge + Sonos5 + Sonos Play1) and have been loving every note of music form this fantastic system. Thing is, a friend of mine has asked me to bring it to his 49th birthday party tonight. (he also loves the system and is considering getting a Sonos system for his place) . To set it up at his place, I will have to take the components from my place, to his place, and then instal it on his wifi network. So I guess I'm asking is it safe to just disconnect/unplug the Sonos Bridge from my Windows 7 desktop computer then simply instal it on his wifi network as a normal new setup? System will be controlled using the Sonos Controller App on my iPhone5. I will of course also have to connect my phone to his wifi network. This will only be a 1 night setup at his place then it will need to be reinstalled back on my own home wifi network the next day. Besid

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6 years ago
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EriLynMayContributor I
asked in Speakers
Sonos ONE set up, flashing orange light

Sonos ONE set up, flashing orange light. Unable to connect to WiFi wirelessly sitting literally next to the router or even when using ethernet cable. Light flashes green until it tries to connect to WiFi, then flashes orange. After a few seconds of not trying anything it flashes green again but will still not connect to WiFi. This ONE is brand new and has never been connected before. Not sure if it's a hardware issue or what is going on.

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6 years ago
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