I bought a pre-owned Sonos One and trying to set it up. It asks for the email address and password of the account associated with the previous owner's email address. How can I erase or delete that account and set the device up on my new account? Hope someone can help.
Best answer by Airgetlam
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In this case, you should do a factory reset , something that should usually only be done at the suggestion of a Sonos rep. In this case, it will get your device back to ‘new’ and allow you to ‘add’ it to your system, or set up a new system.
You can use the Transfer System Ownership option in the app to register it to your own account.
If there is an existing system on site, the imported, previously owned units should be factory reset before “Adding” them to the site system. If any of the imported units are setup as a “New” system, this will result in multiple systems on the site and an operational nightmare.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.