Hi ~ I've had a Sonos 5 and use it daily since 2021. Recently it disconnected, which frequently happens, but this time the prompt says the Sonos is unregistered/unused and must be factory reset. 1) I don't know how to reset this device 2) Will resetting delete my many playlists? Grrrr... Also getting a msg the product can't reconnect to our Wi-Fi. Nothing has changed with router, Wi-Fi, etc in our home. Super frustrated. Have unplugged/replugged the Sonos, the router, the coffeemaker HA! Still silence. I miss my music terribly! Thank you!
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