Get help with your Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.
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I have a Gen 2 sub that’s connected up to a pair of Play:1 Speakers and have noticed that it is not making any sound. The speakers are playing sound and I can see the sub connected up in the app to the speaker but nothing is coming out of the sub speaker! I have removed the sub and reset it and added it back in again but still no sound at all! Any ideas or tips?
Hi, I recently moved into a furnished apartment that has a dualband WiFi, but the SSID for the 2.4 and 5 GHz is the same (and I cannot change it). Now, I am unable to set up my Sonos Play:1, it just stays in the loop of trying to find the Sonos when I try to set it up. My phone can switch between 2.4 and 5 but even when it’s on 2.4 it cannot set up the Sonos. I now have it wired but this means I have to put the Sonos speaker in the hallway which clearly is not ideal. Even when wired I cannot update the Sonos speaker with the WiFi information.I have searched the forum and tried some of the suggestions but haven’t been able to find a solution.Best,Jeroen
Hello,Can you please help me with a speaker WIFI -issue.I am unable to transfer speakers to Wifi from cable connection.Speakers are now in WM:0 -mode (cable) and works with cable-ethernet.Reinstalled speakers after Wifi password change but they did not connect to Sonos after this.I am trying to Update network from S2 app.System stucks in loop trying to find products for 1-2 minutes.I tried to connect cable to mesh network primary router but without success to tranfer speakers to Wifi.Do you have any suggestions how to connect to wifi?I have 3 Play1 and 1 IKEA Symfonisk -speakers.All speakers are updated to version 14.14Restarted all systems reinstalled app without any success. Thank you for your answers!
I am having another Sonos love/hate relationship that we are all so familiar with. I love these products but why do they have to fail so hard with setup?So, I got a new router…..(I know that’s how it always starts)….I have tried literally everything and I am several hours in. I disabled all the old networks. I disabled wifi-assist and cellular data on my phone. I closed the Sonos App on my computer so that it wouldn’t interfere and I was only operating on the IOS app on the phone. I unplugged my other Sonos devices. I plugged the One SL into the router with a hardwired ethernet cable. I made sure the phone was on the right WiFi network. I did reset the Sonos S2 app in App Preferences. I did a factory reset on the One SL. I tried to install the One SL as a new system. I did all of these things multiple times. EVERY SINGLE TIME IT IS THE SAME PROBLEM--it finds the One SL and says I added it to the system successfully, but that the system might not find it. It tells me that if the system
I can’t get this thing to connect wirelessly to my Archer AX5400 (AX73). Is this a new compatibility issue based on firmware updates? I have had Arc and One SL connected to this same router in a different location less than 6 months ago. Now, trying to set up a new system, it fails after I enter the WiFi password.
Can anyone help, please? I brought my Play1 to France on hols. It normally works through my iPad or my iPhone. I can get both to see Sonos Wifi, but then it does not connect. the “System” button in “settings” is greyed out. I have rebooted the router, uninstalled and reinstalled the App, and I am stuck. any ideas, please?
My Five and Play:3 keep disappearing from the controller. I can add them to the system successfully, but then part way through the day or by the next day they’re not in the controller anymore. All software is on the latest version.I also have several Connects throughout the building that aren’t having any issues, so I assume this is wifi settings problem. I’d appreciate any advice. Router: ARRIS TG1672GAccess Point: Ubiquiti UAP-AC-Pro I have three APs of the same model that are all on the same settings:
I have 2 routers. The main router in my house (let’s call this “router A”) and then a cat 6 cable runs from router A 100’ out into my garage to “router B”.my speaker will not work with router B. All of my other Wi-Fi products work fine (computer, iPad, etc). The speaker drops continuously. I have done a factory reset, and also connected speaker with cat 6 directly to router B. Still have problems. The speaker works fine on router A.what setting needs changed on router B?
I successfully used an Ethernet cabled Sonos Playbar, two Play 3s, two Play 1s, one PortWith a Virgin Media Hub4, smart TV Sony. The Playbar and Play 3s were joined as theatre set-up and the Play 1s are in separate, smaller rooms, as is the Port with a record deck. All played without problems using the Sonos app of course.T original Hub4 developed a fault and was replaced with new Hub4. Now only one Play 1 and the Play 3s will ‘attach’ to the wifi and function.It has not been possible to attach the Port, Playbar or one of the Play 1s to the system at all.I have spent a lot of time trying all suggestions I can find on the Sonos official site, Sonos community and in general on the the internet, including a factory reset of all speakers, to try and link the system back up with my wifi.I understand Sonos is trying to work round ‘issues’ with the Hub4. Any suggestions as to how I can get my Sonos equipment up and running again, it is just a few very expensive bricks at the moment. Is
I purchased this abought 6 or 7 years ago because of the sound. I totally regret it because of the frequent Wi-Fi drops and problems reconnecting. But it always eventually reconnected after screwing with it 30 or 40 minutes. So the other night when I was sleeping, I play white noise over it, it disconnected and will not reconnect with all the usual tricks. I did connect it to a LAN line and it then connected, but as soon I as I disconnected it to put it back in my bedroom on Wi-Fi, it again would not connect. I read on here about updates that were not supported by the Play:1, what do I do? I’m about to smash this thing.
After couple of times of switching from normalsound to really low quality-blown speaker likesound (only low frequencies) my play 5 is sounding like complete trash,and i'm completely furious as i have used it verylittle and is out of warranty of course. Has anyoneelse had the same unfortunate experiance? What can i do? Support offered very little help.
Spotify doesn't work since 2 weeks ago. Everything else is OK (tidal, sonos radio, Tune In).I'm with the latest app version, have already re-authorized my spotify acount and did a router and wifi reset, with no solution. I can browse through albums and playlists, buy when I try to play a track it sends an error message and doesn't start. When using the native spotify app, it shows me the sonos speaker is available, but it doesn't connect. I have a Play:5 Gen 2Thanks,
My new Sonos 5 connected to my turntable will not group play with my upstairs Symfonisk stereo pair lamps. Funny thing, is if I “remove stereo pair” from my “Main Room” group, the audio will start playing, but only from 1 speaker/lamp. It will then kick the other speaker to a separate room without me even doing it. This last time around it created its own room “Bathroom”. Wtf??? I’ve group played my line-in turntable with my 5 and my Living Room arc+2subs+2 oneSL surrounds. Group play works with every imaginable combination except Line-in and symfonisk. Any help would be greatly appreciated. My network is 1200mbps with Wi-Fi 6 mesh Further testing: If I remove stereo pair and then add stereo pair again, it works! But only for this session. And every time I trueplay tune the stereo symfonisks, line in group play stops working again! Extremely annoying.
I have a pair of Sonos Play:1 speakers. My setup is a stereo pair that I launch through Alexa.Recently this stopped working. I have gone directly to the Sonos app on iOS, Android, macOS, and Windows, but attempts to add songs, albums, or playlists from Spotify, Pandora, or YouTube Music all result in some form of “Unable to add to queue”. I am able to replace the queue.I have factory reset the devices, connected them to a fresh Sonos account, removed the services and added them back - basically everything I could think of to clear the cruft.Along the way, I found that it works much better if they are not paired. I placed them in separate “rooms”. Essentially they are set up as 2 mono speakers in the same physical space. This allows the queue to work more or less as expected.The issue is producible. Breaking the stereo pair returns functionality and restoring it breaks the functionality.At first I thought it was just time to give up on the Play:1, but this seems more like a software bug
Hi everyone,I have experienced issues with airplay from appleTV to Play:5 gen2 and a paired Playbar.When I airplay to the Play:5 the sound is constant but the paired Playbar drops out on/off with a 30sec or so interval. It is the same if I airplay from other devices. It seems to have appeared after the software update recently.Any ideas om how to fix it or why this has occured.?BR,Morten
For 2 years, I’ve used Arc and Play 1 together giving me sort of a simulated surround sound. Recently, Play 1 began to cut out for 20 seconds every few minutes. Sonos is telling me that you need 2 speakers for a Home Theater set up, but my set up with one speaker worked fine for 2 years. Can I use one Play 1 with my Arc?
I have loved my Sonos system. I have an older system, Connect was used to manage my outdoor speaker system, with Play 5, and Play 1’s in the house. We recently had lightening issues, killed my router. Now that I have a new router nothing works..ahhhh please help. I have been using the new app, but even tried downloading the older S1 app and attempted connection. Does anyone have any ideas? Trying to avoid an entire new system.
I use a S1 system as I spend good money on my system and don’t want voice services crap.Now suddenly my Play:5 gen 1, which has been playing nicely for over a year has suddenly gone offline, and when I reset and reconnect it (with some pain) it is initially recognised and plays. However, very soon the Sonos app requires to Register “some of my products” (ie the Play 5), and won’t even let me use the windows app on my PC anymore!!). The Play5 was a gift from a friend who did move to S2, so it was used elsewhere before (but recall it played fine here until a few days ago!).For troubleshooting I even plugged the Play5 in by cable, which makes no difference. The rest of the gen 1 system is playing fine.What’s going onDiagnostics nr 199758947
I’ve just bought 6 Fives and set them up around my bar to do nothing else but stream Spotify.. Some days they’ll work fine all day - now that I think about it, that only happens when I’m there alone and we’re closed, so no other traffic on the router.Anyway what happens routinely is the music goes dead, even though the timeline is still indicating the track is playing. If I pause-then-play, it comes back, but only on one speaker - strangely, the one furthest from the router. The speaker list shows they’re all still connected. To get the other speakers back I have to power them down to reset, wait a couple of minutes, then pull up the speaker list and reselect the ones I’ve reset. At other times, some of the speakers will suddenly start playing a different track. I haven’t quite figured out any consistency to that but it may be be a track I previously searched on Spotify. This is another source of confusion. I can launch Spotify directly as an app, or the Spotify app from within
I have the Sonos Play:5 (Gen 2), Now airplay 1 is an option but airplay 2 does not seem to show up. I know this because the white circle is not visible next to the speakers name on the airplay dropdown menu. (and songs take forever to load). The speaker is on the latest update. and so are the devices connected to it, aswell as my Wi-Fi working perfectly fine. I dont know what to do, all my other speakers work perfectly fine with airplay 2. Please help! :)Thanks
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