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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4898 Topics
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AntonT.Contributor I
asked in Speakers
stereo pair - different speakers

is it possible to make a stereo pair from ikea frame synfoniks and sonos era 100?

422
Pools-3015
2 months ago
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dunsanyAvid Contributor I
asked in Speakers
Symfonisk on Wifi kicks Play:1

Hi, I have multiple devices, most of them on ethernet.One is a symfonisk and one is a Play:1 that need to be on Wifi.It worked well, until I had to power off the devices. Now, the Symfonisk would work only on Ethernet. Funnily, when I add Symfonisk to Wifi, the Play:1 would disappear. When I add the Symfonisk back to ethernet, the Play:1 would appear and work again.Sonos has become mostly annoying.Is there any solution for this issue or did anyone experience the same?Both devices were previously successfully added to the system. There must be a thing between 2.5 and 5 Ghz networks or something. Yes, 2.4 has Wifi 4 (802,.11b+g+n) and 5 Ghz has Wi-Fi 5Any ideas?Thanks!PS: close to kick all the speakers out the window, together with the worst piece of software that I ever experienced. No Ace, until Sonos fixed it all.

421
Corry P
2 months ago
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Raymond191Contributor I
asked in Speakers
sonos one sl

Can I use Sonos one sl on Bluetooth,,??

491
N
2 months ago
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Ian_SProdigy III
posted in Speakers
High dropped packet rate on br0 interface

Hi @Ian_S  I see no evidence of multicast flooding on your network. The Play:3 is definitely struggling a bit - it’s CPU usage is pegged at 100%, and I suspect this will be the reason behind any playback issues on it. It also has only 1660 bytes of free memory. Please try a reboot of the Play:3. As for the rest of your Sonos system (well, and the Play:3 too), it seems the main issue is that the speakers are occasionally not getting connected to WiFi when they try - I see deauthorisation errors. This used to occur back before we supported 5GHz, but a router would try to steer a speaker on to 5GHz anyway. This is happening with multiple speakers and both APs. I’m not sure why this is happening, but I recommend that you give SonosNet a go by re-enabling WiFi on your ethernet-wired Port: Settings » [room with Port] » Port » Enable WiFi - this will result in less DEAUTHs and better connectivity, hopefully. The answer may be in our Supported WiFi modes and security standards for Sonos produ

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Corry P
2 months ago
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Mowie5Contributor I
asked in Speakers
Does Sonance Garden Speakers work with TV

I have a Sonos Ray and Sonance Garden Speakers.  i would like to play tv on both the ray and Garden speakers whe. watching sports.  i can play music in any combination but as soon as i add garden to Tv it stops the sound. 

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Corry P
2 months ago
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Searching4syncContributor I
asked in Speakers
Ethernet attached Connect Gen2 & Era 100s won't stay in sync. General syncing issues w/ Sonos.

Hello,Ex sound engineer here who is desperately trying to get a Sonos configuration to work and stay in sync. I am very sensitive to things being out of sync, especially after working in mastering. I have an ASUS 11000xt Pro router connected to a 10gbe switch which is connected to a 2.5gbe switch that has all Sonos equipment attached to it. All components are connected through Ethernet (cat6). Initially I used airplay 2 to stream to each speaker individually through iTunes on Windows 11 Pro. I used to have the Ones and they seemed to say in sync reasonably well to my Sonos enabled receiver, the Onkyo TX-RZ50. I remember some issues, but nothing like what happened when I decided to upgrade to the Era 100s. These speakers always stay in sync with each other but would often get out of sync with the receiver when on WiFi. So I connected them all to the same switch using Ethernet after buying the USB-c accessory for the Era 100s. They still would get out of sync.So I decided to see if I usi

332
S
2 months ago
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Clarinette13Contributor I
posted in Speakers
mise en service de l'enceinte

Je n'arrive pas à connecter mon enceinte à mon réseau WiFiLors de la mise en route, l'appareil ne clignote qu'en vert et non en vert et blanc Que faire ? 

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C
2 months ago
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Mike_ayuContributor I
asked in Speakers
S1 to S2 upgrade problems

Can’t get my system upgraded to Sonos 2 (finally decided to make the move after putting off the huge investment for this long).  I’ve removed all the incompatible devices,  The System Compatibility Check option in S1 is greyed out.   I have 2 Playbars with Subs and Sonos1’s I left in my system.  I could see them both in the S1 app, but when I go to the S2 app, it says nothing can be found.  Tried a factory reset on one of the playbars and then put it in pairing mode (I hear the tone but S2 still says no products found.). Both playbars are using wired connections.  I can still see the second Playbar in S1 (but the one I factory reset is no longer in S1).     Also, whenever I try to Check for Updates in the S1 app, is says my app needs to be updated and takes me to the App Store for the S2 app.  I’ve deleted and redownloaded the S1 app to make sure I have the latest.   Not sure where to go next.   I wanted to make sure these systems move to S2 before replacing all my other setup with S2

732
Airgetlam
2 months ago
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MPOContributor I
asked in Speakers
Play5 (Gen1) heating + crackling/static sound

Hi,Recently noticed my Gen 1 Play5 has begun to make static/crackling noises when in standby mode. Not noticeable when playing music through the speaker but there’s a faint electric noise as soon as the music stops. The noise doesn’t go away.The unit also heats up on the back, which makes me suspect some kind of an issue with one or several electrical components. Anyone else with similar problems? MPO

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buzz
2 months ago
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JOTayContributor I
asked in Speakers
play 1

I have recently changed WiFi network and have been unable to connect my play1. It seems to be added to the new network when connected by Ethernet but then when disconnected can’t be found on the new system??

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J
2 months ago
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ChapplesContributor I
asked in Speakers
play1 status light control - no option in hardware

I recently reconnected my Sonos to a new network but my Play1 which I use in a sleeping room doesn’t turn off the status light.  I had it off previously - but there doesn’t appear to be an option in hardware.  Any ideas? 

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C
2 months ago
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RichG15Contributor I
asked in Speakers
new router, no wifi for play 1

Hi, I have just  got a new router and had to reconnect my play 1 via ethernet cable. Had to factory reset the sonos, the app picks up the play 1 but as soon as I disconnect the cable it loses the connection. Youtube videos say to go in advance settings, but there  doesn't seem to be such an option on the app I have. In the setting there is an option to enable or disable  the WiFi and the enable WiFi part is ticked. Any ideas please 🙏  thanks in advance.

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N
2 months ago
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WickedDNAAvid Contributor I
asked in Speakers
Grouping 3 Speakers...

I’ve been using a single Play 3 and two One SL as two separate groups in the same room to create a 2.1 surround sound. Adjusting the volume balance manually is a pain.Is there a way to put all three speakers in a group together? ...and if not, why not?

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Schlumpf
2 months ago
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Wire connectionContributor I
asked in Speakers
Wire connection

Hi, Is Sonos speaker Era 100 works without a wireless network, connected only by cable to a smartphone?Thanks

828
W
2 months ago
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DavewoonContributor II
posted in Speakers
Sub gen 2 rattle

So i have a Sub Gen 2, back from 2018. Recently i have heard a rattling whenever there is low frequency, loud volumes. Contacted support, and they after testing the connection to speakers, concluded that the problem lies in the sub. They offered me to send it back to them, and they will give me a discount (after I ship back the old sub to them) to buy a new one. (It’s really not that much considering there’s a 20% sale now) . Does this sound fair ? It’s a 6 year life span for a sub woofer ?interestingly when I lie the sub flat on the ground? That seems to be minimal or less rattle compared to when it is upright  would there be anything I can do to repair it?  

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Stanley_4
2 months ago
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user191231Contributor I
asked in Speakers
Spectrum compatible Wifi Router with Beam (Gen 1) and Era (Gen 2)

Been an AT&T user since I bought my Beam (Gen 1) and 2 Era 100 (Gen 2) speakers.  ATT provided Gateway /Router (BGW210-700) worked out of the box for my setup.I cannot figure which Spectrum supported Wifi router is compatible with my Sonos setup. Too many scary posts on this forum on this topic, but cant find a clear solution.  Requesting some guidance from the community. I wish Sonos Support could provide some recommendation for major providers.Thank you!

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U
2 months ago
Teddy_1983
Teddy_1983Contributor I
asked in Speakers
How to connect 2 sonos era 300 to Project T1 turntable ?

Good morning How can I connect the Project T1 turntable (without a preamp) to a pair of Sonos Era 300s and enjoy the music in stereo?I currently have a Sonos Era 300 connected in line. Is it possible to connect another Sonos Era 300 in line ? Do I need to buy a device like a sonos port or sonos amp ? Let me knowThanks

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Teddy_1983
2 months ago
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DIYDisasterDadContributor I
asked in Speakers
Era 300 connection

HelloApologies if this is a dumb question. I have an Amp wired directly to 2x Paradigm bookshelf speakers and a separate Sub (gen 3) for music playback. I just bought and added an Era 300 wanting it to play the same streaming, but in my kitchen/ dining area. However, when I stream music through my current set up, nothing comes through the Era. What am I doing wrong?For clarity, the Era is on (I think) and it has connected to my system (set up, ran Trueplay) but shows as separate in the app. Many thanks!Max

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D
2 months ago
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HugoRch75Contributor I
asked in Speakers
Sonos play 5 ignition problem

Hi there,When I came back from holiday, my sonos play 5 gen 2 was on with a very faint white light. When I tried to play music or connect to my other speaker it was impossible. I unplugged the speaker and it hasn't turned on since. I can't see the control light. What should I do? Thanks. 

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Airgetlam
2 months ago
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psb11Trending Lyricist I
asked in Speakers
Sub Mini does not work

I have recently purchased a Sub Mini in order to connect it to my two Play:1 speakers.Initially it would not even connect to the speakers.After about a day of trying, it eventually connected to the room and the speakers. However there was no sound.The sub was dead.After endless resetting etc it suddenly gave me sound. I got about twenty minutes out of it. The next time I turned the computer on it was dead again, and has been ever since.After extensive research all I can find is the usual “it’s not Sonos, it’s your router” diagnoses/excuses.Well, if my router is as bad as so many seem to suggest it is, how is that it has been running my other Sonos Sub perfectly for over five years without one single problem? How is that Sonos still plays my music perfectly too? How is it that my internet reception/speed is perfect too? How is that SKY multi-room boxes all run fine off this supposedly defective router?Before you ask - no - the sub is not too far away/too near the router, neither is ther

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Stanley_4
2 months ago
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rickj63Contributor III
asked in Speakers
era 300

Urgent request guys . I know data protection etc but looking to buy era 300 of UK eBay and seller says never registered and as Sonos offer 2 years warranty I need to see if the seller info is correct.Details Sonos era 300 white Serial number A101 2402****PIN AVAILABLE IF NEEDED .Really need asap if anyone can help so can say yes or no to seller  Moderator note: Serial number removed.

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buzz
2 months ago
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MandolinorianContributor I
asked in Speakers
Volume Limit Wont Change - Pops Back to 100% after few seconds

Hi, anyone else having this problem? Seems to be reoccurring and the answer has been to power cycle (done 2x) and system outage (there isn’t one). I have a new Sonos AMP purchased June 2024, when I change the volume limit (50% for instance) it resets to 100% after a few seconds (you can actually watch the slider just move back up). I typically stream from an iPhone using Spotify, so to test I am playing Sonos radio with no other devices. Same issue. In fact you can slide limit to 10% and it doesn’t change the volume output already coming out of the device that is higher than that level. Cycled the amp, same issue.  This is important as the Amp blew out my last set of house speakers when my spouse accidentally connected her phone with the volume too high. I’d like this set to last a bit longer. All advice welcome!  

80714
MoPac
2 months ago
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CafricanContributor I
asked in Speakers
Play:1 wont group with other speakers in Sonos2 setup

Play:1 speaker won't group - is visible in Sonos2 app. It'll play as a solo speaker but when trying to group will get “unable to connect - try later” message

606
R
2 months ago
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ZaaarpyContributor I
asked in Speakers
Alexa on sonos era 100

I bought an era 100 last week Alexa works quite correctly on it simply when I ask it to start the radio it tells me that it is starting the radio live and then nothing happens. Same, I ask her to put music on Spotify and she tells me that I must first activate the skill for Sonos Era 100 from my Alexa application and ask it to detect devices. except it works on my sonos beam gen 2 I reset my era 100 delete t put back the sonos delete skill and put back the alexa service but nothing does... what should I do? THANKS

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Z
2 months ago
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botanyAvid Contributor I
asked in Speakers
Why do the speakers not sync well any more?

Been watching all the back and forth since May, but my speakers still aren’t syncing as they used to do. Is a 10 second lag to be expected now, or is it on a long slide to be fixed sometime later this year?

802
J
2 months ago
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