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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5797 Topics
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KirkulesContributor I
asked in Speakers
pairing stoped working

Left speaker is working fine but right speaker is flashing green and not playing. How do I get it to play again? Thanks- 

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LauslrContributor I
asked in Speakers
Connexion Sonos One SL / Videoprojecteur Xgimi Elfin flip

Bonjour,j’ai un Sonos One SL et j’aimerai le connecter à mon vidéo projecteur Xgimi Elfin Flip. Mais ce dernier ne retrouve pas l’enceinte sonos quand je lance la recherche d’appareil Bluetooth.  Or j'aimerais que le son de mes films sorte sur l’enceinte Sonos. Que puis-je faire ? Utiliser un câble ?  Moderator Edit - Translation by Google:Good morning,I have a Sonos One SL and I would like to connect it to my Xgimi Elfin Flip video projector. But the latter does not find the Sonos speaker when I search for a Bluetooth device.  But I would like the sound of my films to come out on the Sonos speaker. What can I do? Use a cable?

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SlavkoContributor I
asked in Speakers
No sound via Bluetooth connection

 Hello everyone. I have two ERA 300 speakers paired in stereo. I connected them via Bluetooth to my Samsung The Frame TV. Sometimes I have sound, but most often I don't. Does anyone have any idea what I should do?

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cuamContributor I
posted in Speakers
sonos one

Mi altavoz sono one gen 2 no volvio a encender  he seguido todos los pasos q me han indicado y nada han servido    

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Airgetlam
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ycooremanTrending Lyricist I
posted in Speakers
Ok, so, err.. goodbye Sonos

After months of misery with this god awful app and failing cloud service, I'm saying goodbye to my Sonos system. A minimum a speaker should be able to do is play music from your supported music service. If you can't even do that properly anymore then there's no point sticking around. I ordered a set of Audio Pro instead. Goodbye Sonos. You will not be missed

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BhoContributor I
asked in Speakers
my sub gen 3 will not stay connected

i have a gen 3 sub that I’m connecting through the app on my iPhone (14 pro max) and it goes through all the setup steps to join my group just fine and works but it will not stay connected. it disconnects from the app and the network within minutes of working. I’ll reset the sub and redo the setup again only to end up in the same situation. Any recommendations?

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Douwe Osinga_1Contributor I
posted in Speakers
Your system not found on [wifi]

My entire system could not be found by any of the apps (tried android, desktop). So I started a new system and so far only connected the beam back after a factory reset. If I start the desk top app (mac) it says “searching for your sonos system” on startup and then offers to connect. Every time. So it completely forgets that it was connected. It will also sometimes just popup a window saying that it needs to update the system, which then takes 2 minutes before it declares that the system is up to date.If I start on android or iOS it says it cannot find the system and then after 30 seconds it finds the system. But if I try to play a song on spotify it then fails. Skips to the next song. If I play from spotify, it sometimes plays a few seconds. It will also say often “connection to spotify was lost”Needless to say, my network works fine, spotify runs fine on my laptop and mobile devices. I have restarted everything and like I said did a factory reset.

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Viktor SukhininContributor I
asked in Speakers
Sonos Era 300 no bass

Hi. I set up two Sonos Era 300 in stereo mode. The sound is very strange, the bass sometimes appears, sometimes disappears. The sound is not pleasing. The sound itself is sometimes louder, sometimes quieter. Did they mess up the firmware again? Even Sonos Beam 2 gives more bass.

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YabadabayooContributor I
asked in Speakers
change of ownership

Hi everyone, I bought a house with a Sonos soundbar (arc), TV (Samsung), and an amp (Sonos)wired to 2 Klipsh speakers in the ceiling.  The seller left in a rush and gave no information about the system. The arc works OK, but the amp won’t get recognized by my router for some reason so no sound is coming out of the ceiling speakers. Any tips?  

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Airgetlam
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SarahbearaContributor I
asked in Speakers
unable to pair speaker to app

My IKEA desktop symfonisk will not pair with my Sonos app.

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Airgetlam
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CoffeeDanContributor I
asked in Speakers
Connecting two components to a speaker via Line-In

Can I connect two components (a record player and a CD player) each with their own RC cables to one 3.5mm adapter? The 3.5mm adapter would have two pairs of RC ports on one side and one 3.5 out on the other side. Does such an adapter exist? I have the Pro-Ject T1 Phono SB Turntable that I can connect to a pair of Era 300 speakers set up as a stereo pair using the 3.5mm Line-in port and their adapter and it works. I have a vintage Magnavox CDB 473 CD player that I can also connect to the same Era 300 speaker in the same way and it works. I want to leave them both connected to the same speaker so I can play from either one without disconnecting one and connecting the other. What do I need to do that?

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PabcoContributor I
posted in Speakers
Highly Disappointed New Customer Sonos System – I day old system

Highly Disappointed New Customer Sonos System – I day old systemAfter nearly ten years of wanting a Sonos system, I am now trying to figure out whether to keep this or take it back after reading the horror stories about the appSingle Use was to be Home Theater Sonos App Sonos Arc Sonos Sub-Woofer 4 Sonos ERA 300 Sonos ERA 300 Sonos ERA Stands Eventually, I was able to connect all of these to a family room after changing to Channel 6What worksFrom the app, I can play music, and it comes out of all speakers and soundbarBUTTwo ProblemsVolume stuck on 15 From the app, I can turn the volume up but after a few seconds it reverts to 15 Under Volume Limit it is turned off    TV Remote overridden The TV will only play through Sonos ARC and for some reason, not the other speakers Worse, Sonos won’t allow me to use the TV remote to select the TV Speaker and keeps reverting to ARC and the low volume HELP PLEASE !!! 

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Andrew McCletchieContributor II
asked in Speakers
Using CD payer with 2 Sonos Era 100 and stereo effect

I currently use one Sonos ERA 100 to play CDS from my HIFI CD player through the Line In adaptor.My question is….can I use two Era 100’s, one from CD player left channel and one from the right channel that will give me a truer stereo effect ?I’m unsure about the ‘’pairing’’ effect ?Thanks all.

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arslanelverAvid Contributor III
asked in Speakers
era300 stereo adjustment left-right?

Hi,i think i know the answer but.. i have a stereo pair of era300 and i enjoy them a lot in my bedroom. Depending on where i sleep, i’d like to adjust stereo left/right but there is nothing in the app. For my five i have a stereo left/right adjustment (single speaker) i suppose no chance to have it for era 300?

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MatchaContributor I
asked in Speakers
I need advice on how to connect 2 Sonos louddpeakers, Sonos play:5, to my new TV - by cable to the tv or throug wifi .p

connecting 2 older Sonos Play :5 to my new TV (LG)I already have your new soundbar - but want to make my old Play - 5 speakers usefull again. /mats 

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LuxgContributor I
asked in Speakers
lost all my sonos environment, exept my Sonos move. can't recover the rest of it

“I have three Sonos One speakers, one Sonos Play:5, a Sonos Move, and a Sonos Arc SL. All of my speakers, except the Sonos Move, have been disconnected from my app. Since then, I’ve reset them to their initial setup, but I still can’t reconnect them. I need help… I’m getting really frustrated with Sonos.” I have a mac environment,

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RodneyritterContributor I
asked in Speakers
sonos One SL not powering up

I have two Sonos one sl speakers that both stopped working in December. Any idea how to make these work? tried the hard reset but no luck with that. 

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Airgetlam
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321HenryContributor I
posted in Speakers
Sonos Play 5 Gen 1

Unfortunately the sound has gone bad as many other users already reported. Suddenly lower volume, excess of bass and bad sound. Trueplay detect noise which is generated from play5 itself.Any useful  solution/answer from sonos customer service?  

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106rallye
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ArdarbContributor I
asked in Speakers
play 5 gen 1 poor connectivity

I have 2 play 5 gen 1 speakers which I’ve had for 10 years. They occasionally would stop playing music but in the last year have become really bad with one of them frequently stopping playing all together. Any advice on how to improve this? Our internet is fine and they are close to the router. Is a factory reset and reset of system worth a try. I don’t really want to replace them 

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trillmeisterContributor I
asked in Speakers
How to connect Play:1, Era 100 and Beam for Project T1

Hi guys,recently bought an Era 100 + Project T1 turntable to listen to my vinyls. The Era 100 works brillantly with the T1 but I do not seem to get behind how I can connect my other SONOS speakers (Play:1 and Beam) to it. I fear I am missing something essential here …Thank you for any help in advance. Felix

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Schlumpf
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DanShaContributor I
posted in Speakers
Apple Music - Airplay - Era 300

Hi All,I’m having an issue when connecting to my Era 300 via Airplay from Apple Music. The first time I try and connect it hands for around a minute and then I get an ‘unable to connect’ message. I think try again, and it connects instantly.  Anybody else having this issue and know how to resolve? It’s really annoying! Thanks in advance. 

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User185719Contributor I
asked in Speakers
Speakers showing connected but no sound

some of my speakers are showing that they are connected via the app and that there should be sound but I need to manually power the speak before sound can be heard

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LM404Contributor I
asked in Speakers
Era 300 Pair: Dolby Atmos Channel Separation

When playing Dolby Atmos Spatial Audio through a pair of Era 300’s, how are the individual Atmos channels distributed across the combination drivers in the speaker pair? I’ve tried to locate information on this topic on Reddit, YouTube, etc, but could not find any specific details. Any information that can be provided would be greatly appreciated.   

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RB1133Contributor I
posted in Speakers
no sound but connected

My Apple phone connects to my Sonos 5, but there’s no audio. Daughter’s phone does connect and plays audio. I’ve done a reset and volume settings appear fine. Any thoughts are much appreciated.  

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PD1995Contributor I
asked in Speakers
Sonos Arc and Sonos Roam TV audio not working

Alright everyone, here’s the deal. I have had a couple of Sonos roams for the last couple years. Two weeks ago I purchased a Sonos arc and a Sonos roam 2. Used the HDMI Arc cable and connected it to the Tv and at first everything worked as intended in the app. I was able to have tv audio play out of both the sound bar and whichever roam speaker I had selected.  Two days ago for whatever reason the Television audio specifically will not play out of any of the roams. It will play out of the soundbar and I can control it via app but when I try to get the tv audio to play out of the roams it will not work. Music audio works completely fine via the Sonos app.  I have tried: resetting my phone uninstalling and reinstalling the app logging in and out of the app resetting the system hard resetting my phone changing the audio type out of the television to PCM / auto / pass through resetting the WiFi network reconnecting the speakers to wifichecking both television for updates as well as sonos s

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