Speakers

When launching my Sonos app on my iPhone I get the message that there is no products on my system. However this can’t be right as I have one speaker playing. What’s up?  

Gen 3 subwoofer suddenly not on appchecked no power light plugged unplugged waited 10 seconds etctried different cable tried different sockets tried resetting nothing totally deadcontacted support. Advised only can give me 30% odd new sub. I have bought and recommended Sonos products for years. Bought gifts for my family wedding gifts. I have never had a power failure on any electronic product ever. this isn’t good enough extremely disappointed from Sonos and this products and offered solution. Will never recommend any Sonos  product to anyone and will be ending my relationship with the this company. I’m in shock. 

Sad to see what was once a great product go to #%&@,

25+ speaker household.  Every single one of my white era 100 speakers have slowly developed hairline cracks in the plastic white mesh grill, along the lower rim. The issue gets progressively worse with time until the plastic begins to fall off. No issues with the black speakers. They still look brand new  Seems to be an obvious manufacturing issue.  I’ve already replaced 3 speakers through support and yet this continues to happen. Support is now saying the warranty has elapsed even though I received the below email ?  Is there no path to have these replaced ?  

Having purchased a new Sonos Arc Ulta, and with poor resale values on my less than 2 year old Arc I decided to move it to the dining room which I use as an office and pair it with my 2 Play 3s.That means that in the lounge I had the Ultra with two 300s and a sub mini and in the dining room the Arc with the 2 3’s Initialy it worked but then I began to wonder about the sound quality and discovered that the Arc was not playing but the two 3’s were. I reset it and it kicked in okay. Terrific sound when they are all going lol However I am left with the lights on the front of the arc which cycle as follows Solid WhiteSolid RedFlashing WhiteSolding OrangeFlashing Green Assuming that the white is the first light in the cycle however it could be any of them Any ideas how to fix  Many thanks

I currently connect my Sonosnet to my router via a play 1 that is part of the surrounds for my Arc home theatre setup, as it is the speaker nearest the modem/router. I’m looking at upgrading to Era 300s for the rears in this set up but am concerned that the connection to the router and impact on sonosnet will be a problem. Do any of you run this same connection to confirm it will work?

I’m new (and late I know!) to the SONOS world. I have 2 x ERA 100 speakers and I’d like to set them up in two different rooms, with the option to play just one speaker or both together as a house wide system. My plan is to add more to other rooms / garden once I’m up and running…..so if we have a party the whole house can be synced with the same music. I am totally confused as to whether this means I need two systems ( which then play together) or one system with multiple devices - can someone please help? I tried previously to follow the set up instructions and ended up with the speakers thinking they were a pair so there was no option to play just one of the two - plus certain songs then sounded off as they are made to play differently in the left and right speaker etc! 🤦‍♀️any help much appreciated - before I have to call customer services to walk me through things! thank you. 

Have seen various discussions about replacing a Sonos speaker with a new or different one, but the old one still shows in the app as “not connected”.  I could not find a way to manually make this “not connected” disappear from the app. Tried reconnecting and removing again but no luck.  However, by simply waiting 72 hours or so, the “not connected” stopped appearing and there was no reference to the old speaker in the app.  (This was replacing a Gen 3 with a Gen 4 sub, but should apply to any other speaker.)

I have speakers that run on only one or the two available apps.  Is it possible to run some that work on Sonos 2 and the other speaker on Sonos 1?

After updating to 80.21.6 (iOS) at the end of May, I am experiencing an issue where my music randomly stops playing when I have speakers/rooms in a group. When the music stops playing, I open the app and the speaker group no longer exists, requiring me to set up the group again and restarting my music. It is very random, sometimes occurring after ~8 hours of total play time and other times it happens after only a couple of hours of play time. Last week, I updated to 80.22.33 and the issue still occurs. I have no issues playing music to a single speaker/room, the music never stops. It’s only when I group speakers/rooms.  Is anyone else experiencing this? Any suggestions on what might be causing this?

I have two Sonos Play 1 (1st generation, and 2d generation with Alexa).It was working almost fine (well, except this horrible application ).I had twice power outage. First one : OK. Second One : The App can’t find both Sonos.WHen I try to reconnect, the app ask to run bluetooth...except thos Sonos doesn’t have blutooth ! I’m sticked.I tried with Sonos S1 app...stucked too.The Wifi is still the same.HELP please !I’m thinking to buy somethig else soon,  seeing all the troubles I haveThanks

Hi!does your Arc Ultra have a magnet under the grill on a front of the speaker, next to Sonos logo?Neven

Feedback :Please do a better job on grouping different sonos speakers

I have my Era 100s set-up as a pair left and right with a Hisense tv. I get sound just fine and no crackling, but I have to turn them up to 75-80 (out of 100) for regular viewing/listening. That seems way too high, when the stock tv speakers I can barely turn up to 25. I have the volume limit off as well. Why are they so low?And yes, I physically go to the slider and make sure they are all the way up on the speakers themselves.  

My play one is no longer showing any power. Tried the factory reboot, but still nothing.

There's 100 euro off 2 era 190s on Sonos website. Seems a cracking deal. Anyone bought refurbished kit before and any issues with it?

My Sonos of Beam has developed a fault (volume limited to 15), and the web support (chat) could not help.My Beam volume keeps bouncing back to 15, whatever I do, and to be clear: Have factory reset and re-added to my system There is NO volume limit set on the Beam (100%) Happens if used as a standalone speaker or with HDMI connected (note: Sonos support agent was adamant this is just a TV soundbar - I had to explain the Beam can be used just as another speaker, it does not have to be used as a soundbar.   Sonos - please trained your staff up!! That was Maria S) The LED status light had been blinking white then amber, when connected using ethernet, disconnecting ethernet solved that issue, but not the volume issue. Have used Beam in isolation, grouped with other speakers, and also paired as a surround setup (Sub 4 + 2 x Play:3s as surrounds) - the grouping and pairing all fine, except volume still limited to 15. I subm

I have three speakers (2x one, 1x five) that I have in a group, the ones are a stereo pair.I want to have the five be significantly louder than the other two due to the bass it can create. Q: is there a simple way to say “the five should be 30% louder than the ones”?right now I am CONSTANTLY adjusting the levels individually because the default volume behavior in a groups fails me horribly. what happens? every time I adjust the group volume, something moves the ones louder and closer to equal volume wtih the five, then I have to adjust the five up and the ones down and the app does the same stupid behavior of moving them all closer togheter.I need that “the volumes should all be close together” behavior to be disabled or to be able to set a ratio that it enforces.

Hi All, I watch a lot of premier league football in the UK and the Now TV app has dolby 5.1. Would a pair of era 100s with a decent sub be a good setup for watching soccer? Thanks

Update of 2 Sonos One SL does not work, all recommendations of the support done multiple times. 3 Sonos One SL and all Sonos 5 updates worked ok

Hi folks,I’ve got an LG OLED55C8PLA TV, connected a Sonos Playbar by optical cable. For years I’ve been able to adjust the volume of the TV output through the Playbar using the LG magic remote.  As of about a week ago, this has stoped working. I can adjust the volume of music through the SONOS app using the remote, and I can adjust the volume of the TV using the app, but not the TV output with the remote. I’ve replaced the remote and it hasn’t helped. I’ve tried the Remote Control Set-up in the SONOS app too. Have contacted LG and SONOS for help, but neither could fix it.It may be an LG firmware update, but I’d have thought someone else might have had the same problem and can’t see that others have. Anyone have any helpful ideas?Dave

I have two Sonos systems at my work.1 x Sonos 5 1st gen upstairs working off the Sonos 1 app and then 2 x Play 1 speakers (second gen) downstairs working off Sonos 2 app.They are both not working correctly. They start up in the morning but then stop/drop off the network?

Just noticed the latest release of UniFi Network Application 9.2 has a few Sonos devices in the release notes, Does this means that UniFi development and/or QA have Sonos devices on their networks?Second image down, DHCP manager:https://community.ui.com/releases/UniFi-Network-Application-9-2-87/81a6a594-e925-4100-b1d7-351d2b91a7fd

After a year of troubleshooting with Sonos support things still don’t work.  I even sent an email to the new CEO and to Investor Relations and they got me in touch with a high end rep and problems are now recurring again.  They said I needed to plug one of my wireless speakers into direct Ethernet to establish a proper SonosNet network (which kind of defeats the purpose of wireless speakers and wireless worked fine before last May’s app disaster).  Have rebooted router and factory reset speakers and everything else and it’s still problematic.  Recent issue is that speakers are normal volume when searching and playing from Spotify via the Sonos app but if I AirPlay from Spotify directly to the speakers the volume is massively reduced.  Nothing changed on my end and have checked volume settings on both apps.  And then the Ethernet connected Sonos One and Sub Mini are always picking up audio like 30 seconds after starting music again too.It’s all a mess and I doubt I’ll be able

Wife and I "gifted"  ourselves two new Sonos Roams in Dec '23, one orange, one green. Of course how little did anyone expect the Black Spring (year, and continuation for some) that Sonos would force upon us.Yesterday, her roam decided to up and experience the knocking noise all of a sudden while playing.FIX (PERMANENT?): It took about, if not over, 30 seconds of holding the power button to turn it off. Turning it back on, all seemed back to normal.  Time will tell.We were hoping that the Roams were going to be able to eventually link, wired or wireless, to build a stereo pairing for use at camp sites, picnics, and back yard hangs while relaxing with a beverage or gardening. But someone decided to torpedo the app, and the rest is history. We clearly knew the quality of device we were buying into for portability which could even be an extension of our other Sonos speakers. But the app-hot-mess and other shortcomings nearly immediately put t