App slow, system slow

3 replies
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I am considering getting rid of my sonos system due to it’s very poor response. Having invested in the system I am loath to change everything. My Play 3’s are hardwired, whilst the Play 1’s and the soundbar are wireless. Android app can take minutes to fully start up where I can control the system, the lag on volume control is appalling. my wireless runs at 380mbps so it isn’t slow, each sonos has a fixed IP

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AirgetlamAnswer

Have you tried a simple network refresh? Try unplugging all Sonos from power, then reboot your router. Wait a couple of minutes, then plug back in your Sonos devices. Give them a minute or two to reboot and reconnect as well, then check for any updates, and apply any that might be found. Finally, test again.

If this doesn’t change anything, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

Have you tried a simple network refresh? Try unplugging all Sonos from power, then reboot your router. Wait a couple of minutes, then plug back in your Sonos devices. Give them a minute or two to reboot and reconnect as well, then check for any updates, and apply any that might be found. Finally, test again.

If this doesn’t change anything, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

N

nik9669a

Senior Virtuoso

Just having a fast wifi isn’t enough. The demands of continuous data streams - needed for music - places greater demands than sending a file to a printer.

What is your router/wifi make and model, and how is it currently set up? Someone on these forums may be able tell with some more optimal settings.

Or, have you generated a diagnostics report and spoken to Sonos support to see if they can see any issues?

C

CheshireJohnAuthor

Contributor I

Thank you for your for you input, that seems to have sorted it for now. :)

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