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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4772 Topics
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mikemoormanContributor I
asked in Speakers
Dead Play 5.1 - no power LED

I have no power LED on the Play 5.1. I have 124VAC to the bridge rectifier and 170VDC out of the bridge. What would be the next logical place to look? Thanks in advance - Mike

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M
2 years ago
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cjinphillyContributor I
asked in Speakers
Sonos rooms/devices missing from Mac app, but present in mobile app

I have multiple Play 5 (Gen 1) and have a weird issue where one of the rooms shows up and plays from my iPhone but on my Mac I only see 2 of the rooms.  All the devices are indeed listed in my account online.. how do I get that the room on my Mac controller  CJ

2782
C
2 years ago
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MusicLover1980Contributor I
asked in Speakers
SONOS FIVE hardwired and boost audio dropout

Hello, I experienced my hardwired Sonos five audio dropout yesterday.  I have a Sonos boost that is connected to my router and the Sonos five is NOT used for surround sound. What could be the issue?

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ratty
2 years ago
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FriskeAvid Contributor I
asked in Speakers
Sonos play 1 & sonos one's both struggling in stereo pair mode

I have two Sonos ones in my bedroom one is a first GEN the other is a second GEN. Prior to using them in my bedroom they were surround speakers in my living room. I have since taken them from that group factory reset them then pair them together in stereo mode. My problem is only one speaker plays when it's in stereo mode. It's not the balance issue because I've already checked that. Sometimes if I airplay through my laptop it'll do stereo mode but most the time it's only one speaker even though they're both paired together. I factory set the speakers a few times now and still the same issue. So I have decided to put them back as surroundsound and move my Sonos play one speakers that were surroundsound's into my bedroom. I also am having the same issue with my Sonos play ones. They are in stereo mode but only one speaker plays a sound even though they are balanced correctly. I have factory reset them as well and that still doesn't fix the issue. What am I missing here?  My Wi-Fi connec

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G
2 years ago
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KemskiTrending Lyricist I
asked in Speakers
Sonos 1’s keep disconnecting

HelloI’ve recently upgraded my Playbar to a Arc. I have 2 Play 1’s as surround speakers and the system has been faultless until I swapped them over.  When I turn my tv on I have to disconnect my surrounds and reconnect them again for them to work.  The only things I’ve changed is the Playbar to Arc and I’ve turned the Arc’s wireless on due to a Ethernet cable breaking and I don’t have a spare.  I have just ordered a few Cat 6 cables due to arrive the weekend but this shouldn’t be happening should It?   

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Airgetlam
2 years ago
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UseroftheSonosContributor I
asked in Speakers
Play:5 Gen 2 stopped suddenly connecting to WiFi

Hello I have had a Sonos Play 5 (gen 2) in the same location for well over a 1-2 years working fine. Its recently dropped off my network. I have found that it will connect to the sonos network via wifi if I move it directly next to a sonos Five only until I move it back to 1 room over. I have tried changing sonos net channels, and power cycling all the sonos devices in my home no impact. I have preformed a factory reset as well no change. I plugged it in via Ethernet for diagnosticDiagnostic report: 542547821   

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Corry P
2 years ago
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Angie_j_sContributor I
asked in Speakers
Spotify, PLAY:1 and One SL issues

I have some PLAY:1s and last year added a One SL to my system; I use the S2 controller. My problem is that Spotify will not play anything on the older speakers unless I start it on the One SL (which plays fine) then pair to an older speaker. I also have to keep them paired otherwise spotify stops playing. It's very annoying and I wondered if anyone else had an issue.

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Corry P
2 years ago
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FarvContributor I
asked in Speakers
Line-in on Sonos Five not working with Sony CMT-SX7 cd player

Hi!  I just purchased 2 fives and would like to be able to use the line-in port to play cds with my Sony CMT-SX7.I already connected the 3.5mm to one of the 2 fives and the RCA (red and white) to the back of the CD player. However no sound is coming out from either five (set up as stereo). Is this the right setup or am I missing a step? Photos attached.Also, the setup in the Sonos app looks complete and whenever I play a cd, the Sonos app shows there is signal (the wave icon moves up and down) even though I have no sound at all. Any advice is highly appreciated. 

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F
2 years ago
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NitriumContributor I
asked in Speakers
redmi note 10 pro: sonos S1 can't find my Play5 S1

Hello,I upgraded to v11.4 and the latest MIUI of my phone but it doesn’t find my Play5 S1 any more.Is there something I could try out? Adding a new system to the App doesn’t work. Does it it need some particular rights? Redmi Note 10 Pro, Android 12 (MIUI 13.0.3), Sonos S1 11.4: KOMoto X4, Android 9, Sonos S1 11.3: OKMoto X4, Android 9, Sonos S1 11.4: OKUnofficial Linux client: OK 

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2 years ago
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Listen_to_PsybientContributor I
posted in Speakers
Made the mistake of updating my Five, now crossfade is disabled.

I had my Sonos Five and loved it for years using line-in. Today I decided to connect it to wifi and I installed the latest update. Now, crossfade on Spotify is no longer available, and when closing my Spotify app the music keeps playing.Why would you do this Sonos? What is the reason? 

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J
2 years ago
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cinjonContributor I
asked in Speakers
How can I fix my Five after the Upgrade?

I upgraded the controller yesterday to 14.6 (mac) and now my Sonos Five won’t connect. I have two other Sonos Ones that are connecting no problem.I tried factory resetting and reconnecting. That *worked* for completing the in-app process, but then at the last step it said something like “Your new device may not appear in System; if so, unplug and replug it back in.”It didn’t appear; I did unplug and replug; it still does not appear in the app.This is very frustrating. Any idea what’s up and how to fix it?

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C
2 years ago
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MwJContributor I
asked in Speakers
Play 1's drop using YouTube on TV in living room

Sonos Play 1’s work fine with ALL music sources EXCEPT when trying to play music, or video, etc, via YouTube on my living room tv.  The playbar connected to the tv works, but ALL of the Play 1’s thru the house drop the sound repeatedly. However if I play a tv program the sound does NOT drop, its ONLY when using YouTube on my tv. Is there a fix for this? I see this topic in forums back in 2017 but I cant find an answer or fix. Thanks!

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Ken_Griffiths
2 years ago
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Chairboy68Contributor I
posted in Speakers
turntable five line connection failure

Each time I stop or turntable auto stops at end of side I lose audio from Five when a start playing other side/new album Turntable is Sony PS-LX310BT with built in phono stage.Have set up Five speaker with line in auto play on. Source level 10 and delay medium.  only fix I’ve found is powering off/on Five which is crazy.  Any suggestions? As I feel I’ve wasted money on the Five. Thanks

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Ken_Griffiths
2 years ago
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sayhi2neilContributor I
asked in Speakers
Playing through a projector causes sound to lag (Play 1)

I connected my Sonos Play 1 to my cheap projector that I bought online. It would seem that the audio lags. I have connected Sonos to projector via an aux cable. I don't think my projector has a Bluetooth option. 

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Airgetlam
2 years ago
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JohneboyContributor I
asked in Speakers
Play:3 Connection Problems

I’m looking for some help with my Play:3 setup. I have 2 of them in my cafe and regularly each day they stop playing, the Sonos app on my pc reports it could not play or it is not encoded correctly. At the same time, my Wi-Fi drops completely and any other devices lose their connection as well.This has only happened since the Play:3 speakers were installed. When they are turned off the Wi-Fi remains active and stable.Can anyone advise me on what the problem is?Thanks in advance.

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buzz
2 years ago
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LizWContributor I
asked in Speakers
Sonos Play:1 speakers disappeared and won't reconnect

Hi team,We have three Sonos speakers - a Sonos Beam (gen1), and two Sonos Play:1s.A few weeks ago the Sonos Play:1 speakers disappeared from our system, and I cannot get them to reconnect.When we try to factory reset them they show the error “Your play:1 has been added, but may not appear in the system tab. If so, unplug the power cord and plug it back in to finish setup of the system”.I have tried:Factory Reset (shows the error every time. after a restart won’t connect, and need to factory reset again) Changing our WIFI to separate 2.4ghz and 5ghz bands, and connecting all the sonos products to just the 2.4ghz band (doesn’t work, above error) Plugging in via ethernet (this works, but only whilst plugged in, and we can’t have our speakers there)I am at my wits end now, I can’t think of what’s gone wrong but for now these speakers might as well be broken.This error just keeps happening again and again:This is the error we keep getting 

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J
2 years ago
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dinaps19Contributor I
asked in Speakers
poor sound with Pro-ject t1 and sonos 5

I just got the Pro-ject T1 Phono SB and got the Sonos 5 with it as well. I think I’ve set it up right and it’s playing accurately through the record on the Sonos 5 but the quality is really poor. The Pro-ject turntable has a built-in amp so I cant figure out the issue I’m having with sound quality. Is it the turntable or the speaker or the connections between both?

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R
2 years ago
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Diegoo2000Contributor I
asked in Speakers
sonos sub not working with 2 Fives

Hey hey, I just moved into my new apartment however when I connect my Sub to my 2 fives it wont work. I am seeing the sub in the app and it even reacts to the “show status lights” but no bass trough the sub, only sound from 1 side of the fives. I also factory reset all my speakers with no results.  Both my fives do work in stereo mode.  diagnostic: 217549706

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Corry P
2 years ago
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nycjjamContributor I
asked in Speakers
Sonos devices skip when playing but Alexa does not

I have a One, Play:3, and a Beam. The Beam is wired directly to my TV and is great. No issues.The One and Play:3 stream through WiFi and constantly give me problems.Songs played through Amazon Music or books streamed through Audible pause, skip, or stop frequently. Audible books through the One are unlistenable because it will pause, then skip entire chapters. The app tells me that my internet connection is unstable, but I can literally put an Amazon Echo Dot 2nd Gen in the same place as the One or Play:3 and it streams through my WiFi with no issues. Has anyone else had an issue like this?

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Airgetlam
2 years ago
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ESSContributor I
asked in Speakers
Dual 1209 Turntable low volume; skips

Hi all,I have a Dual 1209 turntable (my dad’s, from the 60s) with an RCA cable leading from it directly to my Sonos Port. Then I play my turntable via two play 5s (gen 2). The problem I’m having is that the volume is super low and it skips intermittently.Of note:It’s not the record skipping; I’ve played the same record on traditional wired, passive speakers. I’ve set the Source Level to 10 on the Port. It does increase it a little bit, but it’s still very low. As for the skipping, I changed the audio compression to compressed and that didn’t work. I have no wired Sonos products, so there is no channel for the SonosNet I have a Onkyo receiver (from the 90s) with a Phono setting which I used in conjunction with the Port when I was playing the turntable via traditional speakers AND a Play 5. The volume was low on the Play 5 then too.

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buzz
2 years ago
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Andym80Contributor I
posted in Speakers
what happened to sonos s2 sux

What happened Sonos, when I had S1 literally bulletproof reliability. Now you treat you customers like junk and the s2 app works about 25% of the time. Honestly a ground breaking market leading amazing product to some unreliable over priced rubbish. I don’t know what’s happened but the 23000+ trouble shouting topics here says it all. I’ve plenty of written prof about how sonos treats its customers which I’m happy to publish if anyone wants a laugh. Sooo disappointing and frustrating. Anyway I’m off to reboot all my devices and my router agin in the hope I get 30mins of music before it drops out again!!!!!! 

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106rallye
2 years ago
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jossmanContributor I
asked in Speakers
New Firmware Issue

Hi allI was wondering if any other users have experienced issues since the new Play:1\Play:3 firmware was introduced?I was recently able to access my music and update the libraries without problem.  Since updating the firmware on my 2xPlay:1 and Play:3 system, I have been unable to update my music library which is held on a very old NAS drive (WD My Book Live).  Nothing has changed in terms of the NAS drive settings, and it is so old that there has not been a firmware update for several years. The only thing that has changed is the firmware update to the Sonos speakers. From a cause and effect perspective, the only change has been the Sonos firmware (SoftwareVersion 67.1-27100, SoftwareDate 2022-03-10 17:01:21.399337).The drive is viewable as normal via Windows Explorer and iTunes. Sonos support suggested it is an SMB issue, but it wouldn’t follow as it has worked before this firmware update. They have asked me to contract Western Digital to see if there is any way to change the SMB se

43912
BonesDaNinja
2 years ago
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olespeeContributor I
asked in Speakers
Play 5 gen2 - loosing connection again and again

Hi, my play 5 gen2, keeps loosing its connection. I can´t reconnect to it without resetting it (power off).I have tryed turning off automatic update, as i thought it might crash/dump the connection somehow.  I use the app, to set it up, but often it cant find the play5, even after “power off”, io have to retry the setup process several times. When reconnected, it keeps up the connection for 1-3 months, then it looses connection again.  It´s placed under the seeling, 2,7m above the floor. Any tips? 

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106rallye
2 years ago
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smigma8Contributor I
asked in Speakers
Sonos Play 5 Stereo Pair Line-In Problem

Hello All,New to Sonos and the community.I purchased two Sonos 5 Speakers.  I have them setup (via wireless) with the app and was able to successfully put them into a “Stereo Pair”.  This works perfectly when playing Spotify, Pandora, etc.  The issue I am having is with the Line-In from my Turntable.   I have the new AT-LP120XBT-USB and have it connected directly to the Line-In of the Left Sonos 5.  I only ever get sound out of that speaker.  If I move the Line-In to the right speaker - I don’t ever get sound out of the right speaker.  Is this by design?I also notice in the app, that it does correctly show the Line-In connected to the respective speaker, but for the life of me, I can’t get it to play in stereo which is very disappointing.Can anyone offer any assistance?  Thanks!

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S
2 years ago
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Lenny91Contributor I
posted in Speakers
Apple TV 4k - Airplay Stops working

Dear Community,I have two Sonos 5 connected via Airplay to my Apple TV 4k. Initially everything worked. But now I noticed a very annoying Problem.Everytime I stream music via Apple Music or Spotify and stop it for some time (a few minutes or after Apple TV goes to sleep) and then press play again there is no music coming from the speakers.  It seems like the Airplay connection goes to sleep and won’t wake up again. I have to reconnect the speakers.is this Problem known? And is there any solution for it?

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Ken_Griffiths
2 years ago
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