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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4468 Topics
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Piotr_6Contributor II
asked in Speakers
Problems with grouping rooms (single speaker goes silent, rooms out of sync)

Hello all,Over the last weeks I started having problems with my Sonos system.I have 3 separate rooms defined:[a] Play:1 stereo pair [b] Play:1 stereo pair [c] Play:3 stereo pair + Sub + PlaybarEvery room by itself seems to work fine. But when I start to group rooms, for example [a] + [b], two problems occur:One of the speakers in one of the pairs goes mute/silent (this one is pretty consistent). When I ungroup, it goes back to work perfectly fine in stereo with the other speaker in the pair. The rooms go out of sync between each other by fraction of a second (this one seems random for now, or it goes out of sync in time).All components are fully updated, all components are on S2. I have a very stable and fast network connection and each speaker is not further than 7m away from the wifi router. I haven’t seen any such problems at any time in my 8+ years with Sonos…Any ideas? Is it a known issue(s)?BTW, is there any kind of “factory reset” for Sonos units, especially the ones I own?Thank

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X
1 year ago
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ElmonContributor I
asked in Speakers
Sonos 5

I have a 5 connected by line to turntable. Can I also connect  to my sonos system?

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Ken_Griffiths
1 year ago
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Nat123Contributor I
posted in Speakers
Sonos play 5 (gen1) blinking red light

bought a used speaker. When I got home and plugged it in it just starts flashing red. I have read that it’s due to not being connected for over 30 mins. As soon as powered on it starts flashing red. I have tried unplugging waiting 10 sec then plugging back while holding the mute button. Doesn’t do anything tried multiple times. Tried connecting straight to router with Ethernet cord can’t get it to do anything either. Took it apart and tried seeing if any burn marks on board it all looks good. Any help would be appreciated. Thanks 

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N
1 year ago
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pingwing54Contributor I
asked in Speakers
Unable to connect Sonos 5 (2nd gen)

Hi.I gave my daughter my Sonos 5 for her to use but she’s unable to connect to her WiFi.She has tried everything that’s been suggested but still no success. She has even gone back to factory reset but with no joy. All she gets is ‘router not found’ even with an Ethernet cable.What is she doing wrong please? 

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Ken_Griffiths
1 year ago
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jrobertsz366Contributor I
asked in Speakers
Why is your s/w so bad?

Why is your s/w so bad?  I have 3 sonos1.  I just bought 3 sonos sl.  I connected one of the sonos sl and now I don’t see the sonos 1 on my app on my iphone.  I just see the new sonos sl.  what happened to the other 3 sonos 1 and why I cannot see them?  Also, I have the reverse problem on my mac, where I see the sonos 1 devices but not the new sonos sl device.  Fix this **stuff**!  Who has the time to trouble shoot your crappy s/w after paying premium price for these devices?*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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buzz
1 year ago
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trent changContributor I
posted in Speakers
Play:1 no sound while play through PC

I have stop playing music from my play 1 for roughly a monthand i just try to play music by using PC but there is no sound.i have tried factry reset and repaired but no use.there is no problem by stream through spotify ect.Only has no sound when playing music from my PC.I still able to control from my phone and PC

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1 year ago
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Carl RyderContributor I
asked in Speakers
play 5

i want to add a seconf play 5 in kitchen have plugged in re booted ( as sh ) but my system wont find it what could be wrong 

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Corry P
1 year ago
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jsiebenContributor I
asked in Speakers
Zoneplayer S5 stopped working upon selecting Upgrade

Any help on what seems like a now dead Zoneplayer S5?I was using my Zoneplayer S5, and decided to click the Upgrade option for my System on the Sonos.com website. When I saw the 30% discount from a regular price wasn’t enough to attract me to upgrade, I decided not to upgrade. The next time I went to use my Zoneplayer S5, the lights were off, and I can’t get the unit to respond with any light. I have replaced the cable, and tried a factory reset, but I have not experienced the result expected. Does anyone if Sonos.com has a user agreement, currently or past Sonos, that had terms that allowed Sonos or its agents to artificially turn off or disable Sonos devices at their discretion or under conditions like an EOL? Wondering if Sonos Director, Corporate Counsel, Rebecca Schuster, or Sonos Chief Legal Officer, Eddie Lazarus, might be able to shed some light on the above question on the user agreement.I just want my Zoneplayer S5 to work like it did right before I clicked that upgrade butto

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106rallye
1 year ago
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EPPContributor I
asked in Speakers
Suddenly no sound from one of three One SL speakers

As per the title - I’ve had three One SL speakers connected and grouped, working fine for several months now. A couple of days ago one of the three just stopped putting out any sound - the app thinks it is playing through that speaker but nothing. I have spent several hours troubleshooting; I have dis/reconnected (no trouble connecting it to the network although it won’t play the chime so I have to input the serial number manually) and also installed the update that was available - although it definitely stopped working BEFORE I installed the update. Unsure what else to do! I’ve run a diagnostic on it and have that number, but my phone is unable to make calls at the moment due to tower upgrades, and Sonos never seems to have representatives available to chat (only the bot) so I don’t seem to be able to get help from them. Please if anyone has ideas let me know! ETA - I have tried using both spotify and the sonos radio as sound sources, and both work fine on the other two speakers still

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Airgetlam
1 year ago
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Daniel1969Contributor I
asked in Speakers
help me to connect all and make 3 groups

I managed somehow to connect1 Five, but not the other one. I can not add products. Function does not react tompressing

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buzz
1 year ago
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EivindJohansen83Contributor I
asked in Speakers
Issues with connection to Fabel

After using my Sonos system for several years, I am still having issues with connection to Fabel audio book service. I was actually in contact with support about the exact same thing around three years ago, but nothing was ever resolved...so I kind of gave up 🤷‍♂️ Since then I've had three different phones with the same issues on all of them. The issues varies and on some days you might be able to play simply by retrying severaltimes.On other days, like today, the service is completely useless via the Sonos app and I am unable to play books for my kids.Playing them via the Fabel app has no similar problems as far as I have ever seen, but unfortunately it is not possible to play the books on the Sonos system with this app, similar to what you can do on Spotify.When playing an audio book from Fabel in the Sonos app, there is a notification popping up saying there is an issue with the the connection to Fabel. Some times the entire book is "unavailable" and some times only certain chapter

1
Airgetlam
1 year ago
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DanutztzContributor I
asked in Speakers
can’t connect after factory reset

 I rested my devices to factory setting now i can’t recreate a new system. The connection doesn’t go pass the accessory settings connect to wifi - something occurred, try again, and nothing changes.Diagnostic 1490802247

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controlav
1 year ago
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airuarakContributor I
asked in Speakers
Play 5 and Sony turntable with no sound (sometimes)

okay folks… a bit of a mystery for me.I have a Sony turntable connected to my Play 5. It worked perfectly for a year, but now there is no sound coming from the speaker. I haven’t changed any physical connections at all, however I did change my wifi router near the time this became an issue. But that shouldn’t make a difference I wouldn’t have thought… after all, my turntable is wired to the Play 5. Now there was a period of a couple of weeks where everything was working fine, but now the sound has disappeared again. Of more curiousness, I have just grouped my Play 5 to my Move… and when I play my turntable, there is no sound coming from the Play 5 but there is from the Move… so the signal is getting into the Play 5, but then nothing. When I play digital music, the Play 5 works perfectly fine.  Bit of a mystery to me, any ideas? Again, have not changed any wired connection between the turntable or the Play 5… and when grouped with another sonos product, it proves the music is getting fr

2
A
1 year ago
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KatBContributor I
asked in Speakers
play 5 will not connect to S1

I need help adding my Play5 back onto my S-1 controller.  I have a play 1 ; play 3; one; and a move all connected and working fine.  Up until a few days ago, my play 5 was also connected.  I finally did a reset on the speaker and when I try to add this back in, there is a message that I need to update the controller.  Last time I did this I ended up with S-2 and nothing worked.  My S-1 app is running Version 11.5.  My devices are all ver 11.4.  I don’t know what the play 5 was running.  Help, any suggestions?

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K
1 year ago
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theblevsContributor I
asked in Speakers
Sonos SL One would not update & will now not reset to factory settings

Our SL One was working perfectly until it showed up yesterday with a spanner symbol in the app and stated the speaker needed to be updated.  We went through all the options.  Unplugging.  Resetting the router.  Doing the update over and over.  With absolutely no joy.  I have just tried to set the speaker back to factory settings by switching off and holding the button at the back till the light flashes orange & white, but no green light and it has been in that state for about 15 mins.  When the update would not complete, we were receiving an error 1, but there is no such error specified on any of the forums. Any suggestions how we get this speaker back up and running in our system as it was on Wednesday night? 

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Airgetlam
1 year ago
T
TriLifeContributor II
posted in Speakers
Sonos Play 5 low, tinny, no bass volume and quite noisy (PART II)

The topic was closed and I’m opening it again, by starting a new thread.As mentioned in Part I of this line, I replaced a bunch of capacitors, which were bulging.Notably C27881 now has 25V at its pins, butC27840 only has 11.60V… Is this normal, or should it also be 25V? I had given this project a break for a while, and while before, I only had low volume, now the light doesn’t come on anymore and neither WiFi nor Ethernet connects… almost seems like back to square one. Except that I seem to have proper voltages everywhere ( except maybe C27840).

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T
1 year ago
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SAMMYSQUIDContributor I
asked in Speakers
Sonos Play:5 (gen1) will not factory reset

Hi, I have 2 Sonos Play:5 (gen 1)I have tried resetting both today, the first worked as advised.The second system, which is exactly the same, will not reset despite following all advice found online. I have tried to hold down the mute button while plugging in the power cable and holding as worked for the other speaker but this does not appear to work.Please could you advise? thanks,Sam

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Ken_Griffiths
1 year ago
bockersjv
bockersjvLocal Superstar
asked in Speakers
14.18 On Two Play 5s(Gen2) and Sub Gen 2 sounds terrible

Listening to music today post 14.8 in my cabin one the Play 5 and sub and wondered what had happened.  Had tru4eplay on and it normally sounds fantastic.  Now there is no bass at all.  Turned the sub up to level 6 and still barely any bass.  Then turned off the sub and the bass returned!  How does that work? Re-ran trueplay and no difference.  So basically the sub is now useless and tuning it on turns off the bass.   Diagnostic  1161840239.

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bockersjv
1 year ago
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bubby4113Avid Contributor I
asked in Speakers
Sonos at Vacation Rental (Different Wifi)

Hi All -  I know this question has been asked before, but my searches aren’t leading me in the right direction. Called customer support today and think I was mislead.  I have two extra play 1 speakers I’d like to set up at our second home (vacation rental when we aren’t there). I’d like guests to be able to use it also.  I was told I could create another account under my existing Sonos (I have the S2 app). When I tried to open my app, I couldn’t add any network since I was not on my home wifi.  How exactly do I set this up? Am I wrong to think guests will be able to find my Sonos speakers if they log in their account, but under the same WiFi? how do I set these two play 1 speakers up?

3
buzz
1 year ago
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drozContributor I
asked in Speakers
SONY BRAVIA & PLAY:5

I have just purchased a Sony Bravia 2022 model. Upgraded from an LG. I was able to hook up to my Sonos Play:5 on the LG. Now, I cannot for the life of me work out how to get it to work with the new television. Help!!! 

6
D
1 year ago
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DavidgibletteContributor I
asked in Speakers
Problems with SONOS One SL

I recently updated to apple iOS 16, and ever since then my Spotify app will ONLY connect to my Sonos speaker if I use AirPlay. Before it allowed me to connect by selecting device. This worked way better for me as I could play music in my daughter’s room while being able to hear audio on my phone (on IG, or YouTube) without interrupting her music. But now since I’m forced to use airplay I can only play music or my YouTube audio will push to her speaker. anyone else seeing this issue? Any fixes? We tried updating the Sonos software but it keeps saying “error code - 800” 

1
J
1 year ago
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PvD2022Contributor I
posted in Speakers
REPAIR of Play 5 gen 2 no power after switching part

IMPORTANT: my question is about the GEN 2 not GEN 1. Primary part is ok, 315 VDC is president but secondary I have only 2.4 volt instead of 24 volt and measuring the feedback opto coupler it tries to switch on and falls off. Any suggestions or schematics are helpful. 

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P
1 year ago
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James_84Avid Contributor I
posted in Speakers
Sub destroys 5s bass

I’m finding that the sound is better when the Sub is switched off allowing the Fives (2) their full range, the bass just sounds so much better.Has anyone else experienced this?

5
J
1 year ago
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torroContributor I
asked in Speakers
Play 3 solid white light REPAIR

Hi @ all, I got a play 3 with a solid white light. Can´t reset, tried a lot of guides, i just can´t get it to work.  powersupply is good, a replacement keypad shows the same white light…When connected to LAN, the S1 app finds something, but it won´t go through the final steps.i repaired a lot of sonos speakers, mostly powersupply issues and some amp-things in 5 gen1, so challenge accepted :-) There is a company in europe, that repairs sonos speakers. In their “successfull-repair-list” they mention the solid white light. so it can´t be THAT difficult. 🤔 Has anyone found that failure on the logic board? Many thanks in advance! PS: i know warranty is gone when the speaker is opened Greetz from Germany, Flo

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T
1 year ago
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peteyj1975Contributor I
asked in Speakers
Sonos 1 Volume auto adjusts to 5

I have been using Sonos for many years.  I have a Play 1 in my office and every time I adjust the volume to level 1, 2, 3 or 4 it either auto adjusts up to level 5 or down to and mutes.  Level 5 is too loud for back ground music at work.  Why does it not stay at level 2?  I am playing spotify, if that matters.

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Airgetlam
1 year ago
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