Contributor I

Answered

sub mini losing connection

7 replies
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My sub mini runs with 2x one SL’s. Problem is every day, sometimes 3 times a day, it asks me if I want to add it to a trusted network. It is the same network everything else Sonos related is on. This is driving me mad.

Any ideas?

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Corry PAnswer

Sonos Staff

Hi @Jonski489

Welcome to the Sonos Community!

This is quite strange - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Stanley_4

Grand Maestro

What is asking you that question?

Never saw this from the Sonos App, so maybe Windows, iOS, Android or your router?

Jonski489Author

Contributor I

When I open the Sonos app on my iPhone, there is a red dot on the systems icon, when I open systems it tells me my sub mini isn’t connected, sometimes it gives me the option to connect to my trusted network, and other times it says it cannot find it and to turn it off and on again. Thing is it is on the same network as the one SL’s and they are not disappearing

Stanley_4

Grand Maestro

Looks to be an Apple issue, try a search on “apple trusted network” to get the settings you’d need to tweak.

Jonski489Author

Contributor I

Hi Stanley, I can’t see how it can be a trust issue as I have 9 speakers connected and it is only the sub mini that keeps asking to join my trusted network

Stanley_4

Grand Maestro

Sorry I can’t be more help, I know next to nothing about Apple gear.

Hopefully someone else will have a different suggestion.

Jonski489Author

Contributor I

Cheers Stanley

Corry PAnswer

Sonos Staff

Hi @Jonski489

Welcome to the Sonos Community!

This is quite strange - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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