Since lates update (16.0) two of my speakers is suddenly not available in Sonos app (from time to time). An ERA 100 and Roam.
The other ERA 100 and beam+sub is ok. Workaround is to start the speakers that are visible in app, and pair physically.
It has happened a few times since lates update
Answered
Speaker does now show
Best answer by Corry P
Hi
Welcome to the Sonos Community!
I can see that all your speakers are currently connected to our cloud. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
I’d also be tempted to assign reserved IP addresses for all Sonos devices in your router, if the router allows that.
Bruce
Both actions suggested by
The suggestions from both
You really need to be a bit more forthcoming if you want help,
If you assigned the static/reserved addresses did you power down all your Sonos, reboot the router then power the Sonos back up?
Some times that is needed to get the router to drop the old addresses and Sonos to pick up the new ones.
It's worth mentioning that my wife also experience these issues on her iPhone. Sometimes she does not see a device on her phone whereas I do.
Also when I use the airplay mode on iPhone I can see all the devices, but If I select the hidden devices it will not connect.
The devices reappear every now and then so it's not that they are gone all the time. Its been stable for a few days now, but I must say it has happened quite frequently last couple of weeks.
The IP thing is a long standing issue, a bit of a pain to do this fix but once done you only need to add any new Sonos until you change routers.
You might have another issue if the assign and reboot everything doesn’t fix you up but it is a good place to start and eliminates it as an issue if you still need to call support later.
+19Hi
Welcome to the Sonos Community!
I can see that all your speakers are currently connected to our cloud. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
OK thanks, I will if the problems continue. As of now it's been stable. Since I followed
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.