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Gorby
Contributor I
February 22, 2024
Answered

Eero's Wifi update

Hello Sonos People!

I have 5 Sonos products at home (4 speakers & 1 sub, which I love). Whenever my WiFi Eero has an update, I lose connections to all my Sonos speakers. The TV works fine, but I can't connect to them through the app.

I have to restart my router or unplug my 4 speakers & 1 sub. Is there a better way to not lose my speakers after a WiFi update?

Thank you,
Gorby

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    controlav
    controlavAnswer
    Lead Maestro
    February 23, 2024

    yes!
     have a Fios router. I’ll check that this weekend & get back to you.

    Sonos recommend Eeros be put into Bridge mode.

     

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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    6 replies

    buzz
    buzz
    Grand Maestro
    February 22, 2024

    How soon after the eEro update are you attempting to use SONOS? During the update SONOS is stranded and it will attempt to reconnect to the network, but this could take half an hour or so. You might be able to accelerate the process if you reboot a SONOS unit, but it could still require about half an hour before all of the units come back online.

    If you haven’t already, reserve IP addresses using the eEro App. Reserve addresses for all regular clients, there’s no need to reserve addresses for transient guests or family.

      Stanley_4
      Stanley_4
      Grand Maestro
      February 22, 2024

      Check your DHCP Settings page on your router for the static/reserved IP settings.

      Making them here ended all my power fail and update issues. Usually quick and painless.

      GorbyAuthor
      Contributor I
      February 22, 2024

      Hey Stanley,
      thank you for your quick response. 

      Eeros has DHCP & NAT configuration of 
      Auto
      Manual IP
      & Bridge

      Which one should I select? I think Manual.
      their notes are: Set Manual if I have a complex home network. 

      thank you 
      Gorby
       

      Stanley_4
      Stanley_4
      Grand Maestro
      February 23, 2024

      That looks like the settings for your ISP on the WAN side of the router.

      You want to change the DHCP Settings on the LAN side of the router.

       

      The WAN settings are not Sonos related so best asked in an eero forum.

      But just guessing here, if you have another router you are connecting the eero to it might be best to do the Bridge setting BUT then you’d need to turn any WiFi on the other router off or pick a different SSID and channel for it versus the eero.

      GorbyAuthor
      Contributor I
      February 23, 2024

      yes!
       have a Fios router. I’ll check that this weekend & get back to you.

      controlav
      controlavAnswer
      Lead Maestro
      February 23, 2024

      yes!
       have a Fios router. I’ll check that this weekend & get back to you.

      Sonos recommend Eeros be put into Bridge mode.

       

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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