Speakers

New to me Sonos One - completed a factory reset - sonos app finds the speaker & asks if i want to connect - Proceed with connection and the app says that a software update must be completed in order to proceed.  Successfully initiate the upgrade but it never completes.  I have let it run for over 24 hours.  I have re-booted my modem, my souter and completed another factory reset and got the same outcome.  SONOS Cust Serv (after waiting 90 mins to connect - that should tell you something - has me do it all again and surprise - same outcome ) conclude that the issue is my EERO Router and extenders.  Interesting - I have 8 other speakers that work perfectly well on my network.  Sonos you can’t have it both ways.  

i have just purchased two new 5 speakers and cannot get them to set up. app keeps asking me to update app and then when I try it puts me in a loop asking me to sign in as the system owner. I am the system owner. Does not matter if I try over wifi or directly to router. Have rebooted router, reinstalled app, done anything I can think of. Seems there is no fix that I know of. Is there a fix? I have seen folks mention an app you can download to the mac desktop, but I cannot find that in the app store…. Is there a fix? Or do I box them up and send them back?

I have a Play 1 and a Play 3 (bought in 2014). So first versions of those speakers I believe.To date I was able to keep using them via the S1 app, but last week I had an A/V company install a Sonos Port to re-activate a few in-ceiling speakers in our home. As part of this they added the latest Sonos app to my phone, and now I can no longer connect Play 1 and Play 3 to the app.  Can the Play 1 and Play 3 continue to be used? If so, how can I add them to the new Sonos app? The new app does not recognize the Play 1 and Play 3 when I search. If they CAN be added? Can I group them with the Port within the app?

Since the new app is (NOT) working my Sonos One SL stopped working, but the other speaker Sonos One (was stereo with SL in the same group) works well. I tried to reset the speaker to factory defaults, everything works fine in the app, but finaly after connecting to WLAN I got following message:Sonos One SL has been added but may not appear in the system settings. In this case, unplug the power cable and plug it in to complete the setup via the system settings.As I did it still no One SL in the system settings. I tried it with different devices (LG Smartphone, Lenovo tablett) but still no way. Anybodys suggestions?Thanks in advance! 

A feature of the new Ace headphones that has been lost in the chaos is that is capable of USB-C to USB-C  audio transmission. https://support.sonos.com/en-us/article/lossless-audio-requirements-for-sonos-ace?utm_source=retail-care&utm_medium=lossless-requirements&utm_campaign=en-us-retail-care-lossless-requirements   This begs the question if the same feature will eventually be added to ERA 100, Era 300, and Move 2 at some point?  All 3 of these devices have the ability to play aux input audio with an usb c to 3.5 mm analog adapter (Ace can as well), but cannot play audio USB-C to USB-C.  It may be that Sonos can add this in future, after some of the chaos calms down, or it could be that these 3 speakers don’t have the hardware to handle it.Related, but despite not *needing* the the USB-C to 3.5 mm cable, it’s the only Sonos products that includes it.  Will this cable work for the Era 100, 300, and Move 2?   

Ever since the new update, the Sonos keeps playing in the wrong room and jumping in between rooms any time I try to change it. Is this a known issue? I use these speakers for our business, so they’re about to go in the trash

I’m having trouble with my Era 300 speaker. The Bluetooth cuts out periodically when connected to Android (Pixel 8). It doesn’t appear to happen with iOS (though I’ve not tried it very long with an iPhone). I’ve tried rebooting and pairing again. It happens with AAC and SBC.The support line says an estimated wait of 85 minutes. No way am I waiting that long!I sent diagnostics with the number 1285931875.If I can’t get this solved soon I’ll have to return the speaker.

I have a long history of constant radio drop-outs and numerous conversations with Sonos technicians to try and resolve the issues. They usually come up with the same monotonous fixes which involve switching all the Sonos items on and off, unplugging the router, and/ or changing router settings, changing all range of network channels.Also overtime other equipment has been alleged to be interfering with Sonos ie the Virgin Hub4 (which is now in modem mode and operated through a TP Link router), and the BBC Sounds app, which we have stopped using for the time being. The latest item that is suggested to be interfering with the Sonos system is our Devolo powerline.Just to add interest the Sonos Roam has stopped connecting with the system, although according to the Sonos App it is playing properly. Reading about similar issues and the lack of solutions, it seems that Sonos is just no longer fit for purpose. My system is:Room 1 Home cinema system consisting of Playbar, two x Play 3 and Sub-mi

Hello everyone,i updated to latest app. I am ok with it. There are positives and i can understand people’s frustrations. Hopefully an update soon will fix some of that.my question is - i have 2 rooms on my sonos app , one is living room with beam, sub mini etc and a bedroom one with an era300. If i play music in the bedroom on era 300 but than go to my living room to watch movies, on sonos app i cant get tv room showing hdmi and volume control with sound enhancement etc . It still shows music.  i hope it makes sense. Any tips with the buggy app atm to solve this ?

So I guess my wedding playlist, the playlist that I have been curating for the last year and a half, is just gone now? Just in time for the wedding this summer? Awesome! (Sarcasm). I am livid, crushed, and exhausted. Music might not mean anything to you folks who work at SONOS, but it does to your customers. Making the perfect playlist is an art, hunting down songs, placing them in the right order to tell a story, packaging them in the correct list to accomplish a task. You erased years of work.  **** me I guess for not taking a screen shot of my lists.  $200.00+ for multiple, multiple, multiple, multiple speakers (that can't even pair with a projector screen). Just a waste.  this update is horrible, if you don't change it back I expect you will lose so much business. Ugly, dumb, and serves no purpose. last time I ever let Qtip talk me into buying a product. Such a shame. The speakers are amazing. Moderator Note: Modified in accordance with the Community Code of Conduct.

I wonder is Patrick Spence recently put Bluesound in his house while they work thru the bugs?

Hi, I was wondering if extending Beam2 with 2 Eras 100 as rears (for Atmos) makes sense in a small bedroom. Bedpost of my bed touches the wall. The onle place for rears is either straight above the bedpost, but is at risk due to our cat, or under the ceiling about 1,8m above the heads. So the sound from Eras would be rather pointed at the wall with TV than at our heads (ears)  There are no other possible spots for it. Will this setup work and improve the sound quality (movies), or will it be just a waste of money?

I have a Play 3 whose matching Play 3 no longer works. Is there a new speaker that I can make a stereo pair with the old Play 3?

I got two new era 100 speakers and it was a real bear trying to get them to even hook to my Wi-Fi. Some of that was due to my Wi-Fi. When I got that fixed, in about another 30 minutes l, I worked my way through the incredibly feeble Sonos app and got both of my speakers linked and working. We listen to music for a while perfectly. That was last night. I just went to turn them back on today and only one of my speakers shows in the app. The other speaker will not show any lights or make any noise. I have tried unplugging it and powering it back. Nothing. Nothing has changed since last night. It's like it's either dead or it's asleep and I don't know how to wake it up. Can I get some suggestions on where to start looking for this problem. I've only had these speakers 2 days and I'm already tired of looking for problems. Thank you for your help.

Hello:  The status lights on my Sonos 1SL speakers have suddenly come on, and they are so bright in the bedroom. The app shows that I have them switched off. Does anyone know what is happening?  Brian

Hello,I have the following setup: Beam connected directly to my TVTwo wired rear surrounds connected to a connect:amp Two wired outdoor speakers connected to a connect:amp Play:1  I have a wired subwoofer I would like to add to the system.  Is this doable? Thanks 

Sonos,I switched my complete system BOSE 900 Ultra to your product to Arc, 2 Era 300 and 2 Sub Gen3 knowing that you guys deliver a quality product but with this new update of your application, it sounds like BOSE deliver more quality and much better sound.  I see a lot of open discussion about the current issue and I don’t see any of your representative from your technical groups acknowledging that this is a problem and even in your known issue’s site the TruePlay is not even mentioned, just so you know not only TruePlay is not working even the toggle On/Off of Sub is also not working.  How come in your upper department or executive level be able to approve such a release of half-baked software.  You guys need to respond and address this issue.

i have one of the original TV soundbars and I’d just like to check that if I buy a Sub Mini I will be able to connect the two wirelessly please. Can anyone advise please as I can’t get through to Sonos - helpline overloaded and chat bot also down!

Wat moet ik doen aan een one sl box die op onverwachte momenten een vreselijk knetter geluid produceert?Moderator edit:Google Translate-What should I do about a One SL box that produces a terrible crackling sound at unexpected times?

I purchased two new SYMFONISK Table Lamps today which I’ve been unable to add to my existing system despite dozens of attempts. I can’t get beyond the ‘Getting your SYMFONISK Table Lamp Read...’ screen.Have been though the process multiple times and end up with a ‘Your SYMFONISK Table Lamp couldn’t be set up. Unplug the power cord, plug it back in, and try again’.I’m also encountering a message saying ‘The connection to your SYMFONISK Table lamp was lost. Make sure SYMFONISK Table lamp is powered on’. Additional details.Router has been powered off and on again. Have tried with and without ethernet connected directly to the router. With ethernet disconnected the setup process gets as far as connecting to the temporary network, but then fails. Router broadcasts 2.4 and 5GHz on same channel SSID, have tried with each of them disabled in turn. Lamps have been unplugged and plugged back in again. App (on Android Pixel 7) is up to date. Other speakers on existing system are all working fine.

 Since the last app update volume control is very difficult sometimes it does not even work

Guys how i can Conecct the play1 With my Sonos App ?

I cannot seem to figure out how to connect my new era 100 to my tv by Bluetooth. Any suggestions?

It’s silly.  You have an app that should do all this setup for you.  But it doesn’t work right.  Total waste of time trying to set the speaker up.  You should be ashamed of yourself, especially with the money you charge for these things.  I plug in my Bose...it just works.  I plug in my JBL...it just works.  But your crap is cryptic and impossible.  It feels like pure luck if you can get it to work.  Mine may be a paperweight soon.

Looking to get a Sonos five. Can I play audio files on my OneDrive? I usually just click the file and it plays on my portable speaker via Bluetooth. I understand Five doesn't have Bluetooth. What changed I would need to do with Five?