Trending Lyricist I

Constant disconnect from internet

Forum|Forum|2 years ago
June 28, 2024
17 replies
1978 views

Sonos speakers keep cutting out from internet. This isnt just once in a while it happens multiple times per hour where they just stop mid stream. I have the era 100 (pair), beam and arc with a sub gen 3. I finally got the system set up after the huge sign in/update error loop the app had on ios. Have already factory reset and then separately updated network connection on them after re syncing them to my account.

Anyone know what the issue is?

iphone 15 pro max, most recent app as of posting, already did software updates to speakers

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P

PhilippeM

Enthusiast II

Just for the record, the announcement of the removal of the possibility of defining your own radio stations dates back at least 1 year. Nothing to do with the new app.

Then you would think the evil plan to move everyone to a monthly billing model would be in place by now if it all started back then.

We can only wait to watch how things will unfold. I hope you are 100% right.

M

Marcus EAuthor

Trending Lyricist I

Sonos speakers keep cutting out from internet. This isnt just once in a while it happens multiple times per hour where they just stop mid stream. I have the era 100 (pair), beam and arc with a sub gen 3. I finally got the system set up after the huge sign in/update error loop the app had on ios. Have already factory reset and then separately updated network connection on them after re syncing them to my account.

Anyone know what the issue is?

iphone 15 pro max, most recent app as of posting, already did software updates to speakers

Hello,

I’m experiencing the same form a couple of weeks now, not sure exactly but at the same time of the downgrade of the Sonos App or shortly after.

I’m a communication system engineer and I’m pretty sure that the problem as nothing to do with the network. I’m listening most of my music from Rock Radio dot com (censors …). It went ok for many years and suddenly I’m able to listen to it for a couple of minutes and then the music stops. When I try to play it again, I get a message like ‘unable to read blabla – station not found’ – seen on the Windows application. Then a couple of minutes after, let’s say 5 to 10 minutes one can listen to the station … for a couple of minutes again. Very frustrating.

And this problem is not related to my network but Sonos itself. I experience no interruption of the stream on other devices like smartphones, a simple web page on a PC and so on. For the geeks of you, use Wireshark to watch where the problem lies.

There are only 2 possibilities beside the fact that Sonos prevents you now to add custom sources of music:

They don’t want you to use other sources of music that the services available in the app (follow the money …) because those play without a hitch,
Or after screwing up the application, they’ve managed to do the same with the hardware.

Whatever the explanation is, yet another LOW from Sonos which is trashing what used to be very nice system.

This app change and constant updates is just problem after problem. Airplay fails all the time and so does streaming spotify from within sonos app. Tech support is absolutely useless and all the contractors in India just dont give a *. They read from a script and then blame my network saying the era 100s are on my 5ghz wifi and the beam and arc are on the 2.4ghz. Their solution is to change the channel on my modem yet my ISP says its not possible with their dual band modems. Because of that india support just says to * off because that is their solution and since we cant do it and “rule out network issues”.

To top it all off, 1 to 2 hour waits on the phone.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

P

PhilippeM

Enthusiast II

Sonos speakers keep cutting out from internet. This isnt just once in a while it happens multiple times per hour where they just stop mid stream. I have the era 100 (pair), beam and arc with a sub gen 3. I finally got the system set up after the huge sign in/update error loop the app had on ios. Have already factory reset and then separately updated network connection on them after re syncing them to my account.

Anyone know what the issue is?

iphone 15 pro max, most recent app as of posting, already did software updates to speakers

Hello,

I’m experiencing the same form a couple of weeks now, not sure exactly but at the same time of the downgrade of the Sonos App or shortly after.

I’m a communication system engineer and I’m pretty sure that the problem as nothing to do with the network. I’m listening most of my music from Rock Radio dot com (censors …). It went ok for many years and suddenly I’m able to listen to it for a couple of minutes and then the music stops. When I try to play it again, I get a message like ‘unable to read blabla – station not found’ – seen on the Windows application. Then a couple of minutes after, let’s say 5 to 10 minutes one can listen to the station … for a couple of minutes again. Very frustrating.

And this problem is not related to my network but Sonos itself. I experience no interruption of the stream on other devices like smartphones, a simple web page on a PC and so on. For the geeks of you, use Wireshark to watch where the problem lies.

There are only 2 possibilities beside the fact that Sonos prevents you now to add custom sources of music:

They don’t want you to use other sources of music that the services available in the app (follow the money …) because those play without a hitch,
Or after screwing up the application, they’ve managed to do the same with the hardware.

Whatever the explanation is, yet another LOW from Sonos which is trashing what used to be very nice system.

This app change and constant updates is just problem after problem. Airplay fails all the time and so does streaming spotify from within sonos app. Tech support is absolutely useless and all the contractors in India just dont give a *. They read from a script and then blame my network saying the era 100s are on my 5ghz wifi and the beam and arc are on the 2.4ghz. Their solution is to change the channel on my modem yet my ISP says its not possible with their dual band modems. Because of that india support just says to * off because that is their solution and since we cant do it and “rule out network issues”.

To top it all off, 1 to 2 hour waits on the phone.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Hello @Marcus E,

Sorry to read this. I’ll try to give a couple of hints about this situation assuming that everything is connected through a single WiFi network available through the router:

Let’s assume that the speakers are all connected to the same WiFi network.
in some cases, the 2.4 and 5 GHz network may prevent cross communication; it’s called something like network or client isolation; it prevents one connected device through WiFi to ‘talk’ to another connected device through the same WiFi network; your ISP should be able to confirm if this feature is enabled or not on your router.
you can try to disable the 5 GHz network since all devices should be able to connect to a 2.4GHz network.
you can try a tool to scan your network (something like Net Analyzer under Android - iOS has certainly also that kind of tools); if you ‘see’ all your Sonos devices, the WiFi network is more or less ok depending on how big your site is; if all the Sonos devices are present, the problem lies elswhere.
you can also use the mentioned tool to measure the WiFi signal to check if it’s powerful enough to enable a reliable connection. You should not go under -60 dBm if you want to avoid any problem.

This is a bit technical, but these points can help since the very nice persons at the support are most of the time as lost as you can be and totally useless if a single point is not at the right place in their pre-chewed scenarios.

D

Dr. Douglas 615

Lyricist III

A week of no devices in my home finding the Sonos system on my WiFi (only one WiFi so all on one). Strange that most speakers play Sonos content when I turn them on and off on the speaker. So my Move plays radio when I hit enter on the Move. Era 300’s play Radio Paradise and my Era 100’s are playing Amazon Music. I can listen to these three items but can not access any speaker from the Sonos App on any device that anyone owns. Every morning I go through the shut-down WiFi, unplug all speakers, reset all Sonos apps on all devices, and still Sonos can’t find Sonos on my WiFi on any device so there is no control.

Good news- a full suite of Apple Home Pods will be delivered tomorrow so I can enjoy Music and radio again. I have $8,000 of Sonos speakers in my home and office locations and are 100% boat anchors now. None of my MANY Sonos speakers connect thorough AirPlay2 anymore so they have all been rendered useless and I can no longer spend 1-2 hours every morning hoping today is the day I regain Sonos access through the App.

So sad and depressing

M

Marcus EAuthor

Trending Lyricist I

Sonos speakers keep cutting out from internet. This isnt just once in a while it happens multiple times per hour where they just stop mid stream. I have the era 100 (pair), beam and arc with a sub gen 3. I finally got the system set up after the huge sign in/update error loop the app had on ios. Have already factory reset and then separately updated network connection on them after re syncing them to my account.

Anyone know what the issue is?

iphone 15 pro max, most recent app as of posting, already did software updates to speakers

Hello,

I’m experiencing the same form a couple of weeks now, not sure exactly but at the same time of the downgrade of the Sonos App or shortly after.

I’m a communication system engineer and I’m pretty sure that the problem as nothing to do with the network. I’m listening most of my music from Rock Radio dot com (censors …). It went ok for many years and suddenly I’m able to listen to it for a couple of minutes and then the music stops. When I try to play it again, I get a message like ‘unable to read blabla – station not found’ – seen on the Windows application. Then a couple of minutes after, let’s say 5 to 10 minutes one can listen to the station … for a couple of minutes again. Very frustrating.

And this problem is not related to my network but Sonos itself. I experience no interruption of the stream on other devices like smartphones, a simple web page on a PC and so on. For the geeks of you, use Wireshark to watch where the problem lies.

There are only 2 possibilities beside the fact that Sonos prevents you now to add custom sources of music:

They don’t want you to use other sources of music that the services available in the app (follow the money …) because those play without a hitch,
Or after screwing up the application, they’ve managed to do the same with the hardware.

Whatever the explanation is, yet another LOW from Sonos which is trashing what used to be very nice system.

This app change and constant updates is just problem after problem. Airplay fails all the time and so does streaming spotify from within sonos app. Tech support is absolutely useless and all the contractors in India just dont give a *. They read from a script and then blame my network saying the era 100s are on my 5ghz wifi and the beam and arc are on the 2.4ghz. Their solution is to change the channel on my modem yet my ISP says its not possible with their dual band modems. Because of that india support just says to * off because that is their solution and since we cant do it and “rule out network issues”.

To top it all off, 1 to 2 hour waits on the phone.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Hello @Marcus E,

Sorry to read this. I’ll try to give a couple of hints about this situation assuming that everything is connected through a single WiFi network available through the router:

Let’s assume that the speakers are all connected to the same WiFi network.
in some cases, the 2.4 and 5 GHz network may prevent cross communication; it’s called something like network or client isolation; it prevents one connected device through WiFi to ‘talk’ to another connected device through the same WiFi network; your ISP should be able to confirm if this feature is enabled or not on your router.
you can try to disable the 5 GHz network since all devices should be able to connect to a 2.4GHz network.
you can try a tool to scan your network (something like Net Analyzer under Android - iOS has certainly also that kind of tools); if you ‘see’ all your Sonos devices, the WiFi network is more or less ok depending on how big your site is; if all the Sonos devices are present, the problem lies elswhere.
you can also use the mentioned tool to measure the WiFi signal to check if it’s powerful enough to enable a reliable connection. You should not go under -60 dBm if you want to avoid any problem.

This is a bit technical, but these points can help since the very nice persons at the support are most of the time as lost as you can be and totally useless if a single point is not at the right place in their pre-chewed scenarios.

It’s a dual band modem from quantum and they said turning off one of the bands is impossible. They aren’t isolated as I have other smart devices both hardwired and WiFi connected to both bands so that’s not the issue. Sonos support shows all speakers connected to the WiFi and it’s only a 2000 sqft house where they’re within 10ft of the router

P

PhilippeM

Enthusiast II

Sonos speakers keep cutting out from internet. This isnt just once in a while it happens multiple times per hour where they just stop mid stream. I have the era 100 (pair), beam and arc with a sub gen 3. I finally got the system set up after the huge sign in/update error loop the app had on ios. Have already factory reset and then separately updated network connection on them after re syncing them to my account.

Anyone know what the issue is?

iphone 15 pro max, most recent app as of posting, already did software updates to speakers

Hello,

I’m experiencing the same form a couple of weeks now, not sure exactly but at the same time of the downgrade of the Sonos App or shortly after.

I’m a communication system engineer and I’m pretty sure that the problem as nothing to do with the network. I’m listening most of my music from Rock Radio dot com (censors …). It went ok for many years and suddenly I’m able to listen to it for a couple of minutes and then the music stops. When I try to play it again, I get a message like ‘unable to read blabla – station not found’ – seen on the Windows application. Then a couple of minutes after, let’s say 5 to 10 minutes one can listen to the station … for a couple of minutes again. Very frustrating.

And this problem is not related to my network but Sonos itself. I experience no interruption of the stream on other devices like smartphones, a simple web page on a PC and so on. For the geeks of you, use Wireshark to watch where the problem lies.

There are only 2 possibilities beside the fact that Sonos prevents you now to add custom sources of music:

They don’t want you to use other sources of music that the services available in the app (follow the money …) because those play without a hitch,
Or after screwing up the application, they’ve managed to do the same with the hardware.

Whatever the explanation is, yet another LOW from Sonos which is trashing what used to be very nice system.

This app change and constant updates is just problem after problem. Airplay fails all the time and so does streaming spotify from within sonos app. Tech support is absolutely useless and all the contractors in India just dont give a *. They read from a script and then blame my network saying the era 100s are on my 5ghz wifi and the beam and arc are on the 2.4ghz. Their solution is to change the channel on my modem yet my ISP says its not possible with their dual band modems. Because of that india support just says to * off because that is their solution and since we cant do it and “rule out network issues”.

To top it all off, 1 to 2 hour waits on the phone.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Hello @Marcus E,

Sorry to read this. I’ll try to give a couple of hints about this situation assuming that everything is connected through a single WiFi network available through the router:

Let’s assume that the speakers are all connected to the same WiFi network.
in some cases, the 2.4 and 5 GHz network may prevent cross communication; it’s called something like network or client isolation; it prevents one connected device through WiFi to ‘talk’ to another connected device through the same WiFi network; your ISP should be able to confirm if this feature is enabled or not on your router.
you can try to disable the 5 GHz network since all devices should be able to connect to a 2.4GHz network.
you can try a tool to scan your network (something like Net Analyzer under Android - iOS has certainly also that kind of tools); if you ‘see’ all your Sonos devices, the WiFi network is more or less ok depending on how big your site is; if all the Sonos devices are present, the problem lies elswhere.
you can also use the mentioned tool to measure the WiFi signal to check if it’s powerful enough to enable a reliable connection. You should not go under -60 dBm if you want to avoid any problem.

This is a bit technical, but these points can help since the very nice persons at the support are most of the time as lost as you can be and totally useless if a single point is not at the right place in their pre-chewed scenarios.

It’s a dual band modem from quantum and they said turning off one of the bands is impossible. They aren’t isolated as I have other smart devices both hardwired and WiFi connected to both bands so that’s not the issue. Sonos support shows all speakers connected to the WiFi and it’s only a 2000 sqft house where they’re within 10ft of the router

Ok, so one can almost certainly that the network is ok.

I was able recently able to connect 3 ‘old’ Sonos devices, 2 Sonos 1 and 1 Playbar. The only way to get through was to connect them through the Ethernet port. Quite cumbersome and at the opposite of the initial philosophy at the origin of Sonos but it works.

WiFi is a nice solution but, in my field, we are used to say that a wireless network is the source of many problems, not the solution. If you can afford to connect through cables at least until a stable app is published, you may again be able to use your speakers at a basic level.

Sonos devices have worked flawlessly many years on WiFi networks until the new application was published. It seems to me that we are in a kind of Georges Orwell’s 1984 Sonos world right now. Do not believe the support if your system was working perfectly before the update. The application is the source of the problem, period.

M

Marcus EAuthor

Trending Lyricist I

Sonos speakers keep cutting out from internet. This isnt just once in a while it happens multiple times per hour where they just stop mid stream. I have the era 100 (pair), beam and arc with a sub gen 3. I finally got the system set up after the huge sign in/update error loop the app had on ios. Have already factory reset and then separately updated network connection on them after re syncing them to my account.

Anyone know what the issue is?

iphone 15 pro max, most recent app as of posting, already did software updates to speakers

Hello,

I’m experiencing the same form a couple of weeks now, not sure exactly but at the same time of the downgrade of the Sonos App or shortly after.

I’m a communication system engineer and I’m pretty sure that the problem as nothing to do with the network. I’m listening most of my music from Rock Radio dot com (censors …). It went ok for many years and suddenly I’m able to listen to it for a couple of minutes and then the music stops. When I try to play it again, I get a message like ‘unable to read blabla – station not found’ – seen on the Windows application. Then a couple of minutes after, let’s say 5 to 10 minutes one can listen to the station … for a couple of minutes again. Very frustrating.

And this problem is not related to my network but Sonos itself. I experience no interruption of the stream on other devices like smartphones, a simple web page on a PC and so on. For the geeks of you, use Wireshark to watch where the problem lies.

There are only 2 possibilities beside the fact that Sonos prevents you now to add custom sources of music:

They don’t want you to use other sources of music that the services available in the app (follow the money …) because those play without a hitch,
Or after screwing up the application, they’ve managed to do the same with the hardware.

Whatever the explanation is, yet another LOW from Sonos which is trashing what used to be very nice system.

This app change and constant updates is just problem after problem. Airplay fails all the time and so does streaming spotify from within sonos app. Tech support is absolutely useless and all the contractors in India just dont give a *. They read from a script and then blame my network saying the era 100s are on my 5ghz wifi and the beam and arc are on the 2.4ghz. Their solution is to change the channel on my modem yet my ISP says its not possible with their dual band modems. Because of that india support just says to * off because that is their solution and since we cant do it and “rule out network issues”.

To top it all off, 1 to 2 hour waits on the phone.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Hello @Marcus E,

Sorry to read this. I’ll try to give a couple of hints about this situation assuming that everything is connected through a single WiFi network available through the router:

Let’s assume that the speakers are all connected to the same WiFi network.
in some cases, the 2.4 and 5 GHz network may prevent cross communication; it’s called something like network or client isolation; it prevents one connected device through WiFi to ‘talk’ to another connected device through the same WiFi network; your ISP should be able to confirm if this feature is enabled or not on your router.
you can try to disable the 5 GHz network since all devices should be able to connect to a 2.4GHz network.
you can try a tool to scan your network (something like Net Analyzer under Android - iOS has certainly also that kind of tools); if you ‘see’ all your Sonos devices, the WiFi network is more or less ok depending on how big your site is; if all the Sonos devices are present, the problem lies elswhere.
you can also use the mentioned tool to measure the WiFi signal to check if it’s powerful enough to enable a reliable connection. You should not go under -60 dBm if you want to avoid any problem.

This is a bit technical, but these points can help since the very nice persons at the support are most of the time as lost as you can be and totally useless if a single point is not at the right place in their pre-chewed scenarios.

It’s a dual band modem from quantum and they said turning off one of the bands is impossible. They aren’t isolated as I have other smart devices both hardwired and WiFi connected to both bands so that’s not the issue. Sonos support shows all speakers connected to the WiFi and it’s only a 2000 sqft house where they’re within 10ft of the router

Ok, so one can almost certainly that the network is ok.

I was able recently able to connect 3 ‘old’ Sonos devices, 2 Sonos 1 and 1 Playbar. The only way to get through was to connect them through the Ethernet port. Quite cumbersome and at the opposite of the initial philosophy at the origin of Sonos but it works.

WiFi is a nice solution but, in my field, we are used to say that a wireless network is the source of many problems, not the solution. If you can afford to connect through cables at least until a stable app is published, you may again be able to use your speakers at a basic level.

Sonos devices have worked flawlessly many years on WiFi networks until the new application was published. It seems to me that we are in a kind of Georges Orwell’s 1984 Sonos world right now. Do not believe the support if your system was working perfectly before the update. The application is the source of the problem, period.

The unfortunate thing is I bought into Sonos after the * app update causing problems. When I first got the speakers iOS wouldn’t work to add speakers or updated

Sonos speakers keep cutting out from internet. This isnt just once in a while it happens multiple times per hour where they just stop mid stream. I have the era 100 (pair), beam and arc with a sub gen 3. I finally got the system set up after the huge sign in/update error loop the app had on ios. Have already factory reset and then separately updated network connection on them after re syncing them to my account.

Anyone know what the issue is?

iphone 15 pro max, most recent app as of posting, already did software updates to speakers

Hello,

I’m experiencing the same form a couple of weeks now, not sure exactly but at the same time of the downgrade of the Sonos App or shortly after.

I’m a communication system engineer and I’m pretty sure that the problem as nothing to do with the network. I’m listening most of my music from Rock Radio dot com (censors …). It went ok for many years and suddenly I’m able to listen to it for a couple of minutes and then the music stops. When I try to play it again, I get a message like ‘unable to read blabla – station not found’ – seen on the Windows application. Then a couple of minutes after, let’s say 5 to 10 minutes one can listen to the station … for a couple of minutes again. Very frustrating.

And this problem is not related to my network but Sonos itself. I experience no interruption of the stream on other devices like smartphones, a simple web page on a PC and so on. For the geeks of you, use Wireshark to watch where the problem lies.

There are only 2 possibilities beside the fact that Sonos prevents you now to add custom sources of music:

They don’t want you to use other sources of music that the services available in the app (follow the money …) because those play without a hitch,
Or after screwing up the application, they’ve managed to do the same with the hardware.

Whatever the explanation is, yet another LOW from Sonos which is trashing what used to be very nice system.

This app change and constant updates is just problem after problem. Airplay fails all the time and so does streaming spotify from within sonos app. Tech support is absolutely useless and all the contractors in India just dont give a *. They read from a script and then blame my network saying the era 100s are on my 5ghz wifi and the beam and arc are on the 2.4ghz. Their solution is to change the channel on my modem yet my ISP says its not possible with their dual band modems. Because of that india support just says to * off because that is their solution and since we cant do it and “rule out network issues”.

To top it all off, 1 to 2 hour waits on the phone.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Hello @Marcus E,

Sorry to read this. I’ll try to give a couple of hints about this situation assuming that everything is connected through a single WiFi network available through the router:

Let’s assume that the speakers are all connected to the same WiFi network.
in some cases, the 2.4 and 5 GHz network may prevent cross communication; it’s called something like network or client isolation; it prevents one connected device through WiFi to ‘talk’ to another connected device through the same WiFi network; your ISP should be able to confirm if this feature is enabled or not on your router.
you can try to disable the 5 GHz network since all devices should be able to connect to a 2.4GHz network.
you can try a tool to scan your network (something like Net Analyzer under Android - iOS has certainly also that kind of tools); if you ‘see’ all your Sonos devices, the WiFi network is more or less ok depending on how big your site is; if all the Sonos devices are present, the problem lies elswhere.
you can also use the mentioned tool to measure the WiFi signal to check if it’s powerful enough to enable a reliable connection. You should not go under -60 dBm if you want to avoid any problem.

This is a bit technical, but these points can help since the very nice persons at the support are most of the time as lost as you can be and totally useless if a single point is not at the right place in their pre-chewed scenarios.

It’s a dual band modem from quantum and they said turning off one of the bands is impossible. They aren’t isolated as I have other smart devices both hardwired and WiFi connected to both bands so that’s not the issue. Sonos support shows all speakers connected to the WiFi and it’s only a 2000 sqft house where they’re within 10ft of the router

Ok, so one can almost certainly that the network is ok.

I was able recently able to connect 3 ‘old’ Sonos devices, 2 Sonos 1 and 1 Playbar. The only way to get through was to connect them through the Ethernet port. Quite cumbersome and at the opposite of the initial philosophy at the origin of Sonos but it works.

WiFi is a nice solution but, in my field, we are used to say that a wireless network is the source of many problems, not the solution. If you can afford to connect through cables at least until a stable app is published, you may again be able to use your speakers at a basic level.

Sonos devices have worked flawlessly many years on WiFi networks until the new application was published. It seems to me that we are in a kind of Georges Orwell’s 1984 Sonos world right now. Do not believe the support if your system was working perfectly before the update. The application is the source of the problem, period.

Sonos speakers keep cutting out from internet. This isnt just once in a while it happens multiple times per hour where they just stop mid stream. I have the era 100 (pair), beam and arc with a sub gen 3. I finally got the system set up after the huge sign in/update error loop the app had on ios. Have already factory reset and then separately updated network connection on them after re syncing them to my account.

Anyone know what the issue is?

iphone 15 pro max, most recent app as of posting, already did software updates to speakers

Hello,

I’m experiencing the same form a couple of weeks now, not sure exactly but at the same time of the downgrade of the Sonos App or shortly after.

I’m a communication system engineer and I’m pretty sure that the problem as nothing to do with the network. I’m listening most of my music from Rock Radio dot com (censors …). It went ok for many years and suddenly I’m able to listen to it for a couple of minutes and then the music stops. When I try to play it again, I get a message like ‘unable to read blabla – station not found’ – seen on the Windows application. Then a couple of minutes after, let’s say 5 to 10 minutes one can listen to the station … for a couple of minutes again. Very frustrating.

And this problem is not related to my network but Sonos itself. I experience no interruption of the stream on other devices like smartphones, a simple web page on a PC and so on. For the geeks of you, use Wireshark to watch where the problem lies.

There are only 2 possibilities beside the fact that Sonos prevents you now to add custom sources of music:

They don’t want you to use other sources of music that the services available in the app (follow the money …) because those play without a hitch,
Or after screwing up the application, they’ve managed to do the same with the hardware.

Whatever the explanation is, yet another LOW from Sonos which is trashing what used to be very nice system.

This app change and constant updates is just problem after problem. Airplay fails all the time and so does streaming spotify from within sonos app. Tech support is absolutely useless and all the contractors in India just dont give a *. They read from a script and then blame my network saying the era 100s are on my 5ghz wifi and the beam and arc are on the 2.4ghz. Their solution is to change the channel on my modem yet my ISP says its not possible with their dual band modems. Because of that india support just says to * off because that is their solution and since we cant do it and “rule out network issues”.

To top it all off, 1 to 2 hour waits on the phone.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Hello @Marcus E,

Sorry to read this. I’ll try to give a couple of hints about this situation assuming that everything is connected through a single WiFi network available through the router:

Let’s assume that the speakers are all connected to the same WiFi network.
in some cases, the 2.4 and 5 GHz network may prevent cross communication; it’s called something like network or client isolation; it prevents one connected device through WiFi to ‘talk’ to another connected device through the same WiFi network; your ISP should be able to confirm if this feature is enabled or not on your router.
you can try to disable the 5 GHz network since all devices should be able to connect to a 2.4GHz network.
you can try a tool to scan your network (something like Net Analyzer under Android - iOS has certainly also that kind of tools); if you ‘see’ all your Sonos devices, the WiFi network is more or less ok depending on how big your site is; if all the Sonos devices are present, the problem lies elswhere.
you can also use the mentioned tool to measure the WiFi signal to check if it’s powerful enough to enable a reliable connection. You should not go under -60 dBm if you want to avoid any problem.

This is a bit technical, but these points can help since the very nice persons at the support are most of the time as lost as you can be and totally useless if a single point is not at the right place in their pre-chewed scenarios.

It’s a dual band modem from quantum and they said turning off one of the bands is impossible. They aren’t isolated as I have other smart devices both hardwired and WiFi connected to both bands so that’s not the issue. Sonos support shows all speakers connected to the WiFi and it’s only a 2000 sqft house where they’re within 10ft of the router

Ok, so one can almost certainly that the network is ok.

I was able recently able to connect 3 ‘old’ Sonos devices, 2 Sonos 1 and 1 Playbar. The only way to get through was to connect them through the Ethernet port. Quite cumbersome and at the opposite of the initial philosophy at the origin of Sonos but it works.

WiFi is a nice solution but, in my field, we are used to say that a wireless network is the source of many problems, not the solution. If you can afford to connect through cables at least until a stable app is published, you may again be able to use your speakers at a basic level.

Sonos devices have worked flawlessly many years on WiFi networks until the new application was published. It seems to me that we are in a kind of Georges Orwell’s 1984 Sonos world right now. Do not believe the support if your system was working perfectly before the update. The application is the source of the problem, period.

so I bought into Sonos after the * update causing iOS app to not work with either install or software update. But I’ve heard that Sonos was reliable so that’s why I got them.
I can use Ethernet for arc and beam so they now recommend I connect one of those with the Ethernet cable and the rest with connect to that one somehow

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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