sub not working

6 replies
317 views

My sub all of a sudden stopped working and now the system can’t find it

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R

RhonnyAnswer

Prodigy III

Have you tried turning it off and on again…?

R

RhonnyAnswer

Prodigy III

Have you tried turning it off and on again…?

Stanley_4

Grand Maestro

What does the LED look like when you power cycle the Sub?

R

Rhonny

Prodigy III

Edited as replied to wrong person.

controlav

Lead Maestro

Reboot the device the Sub is bonded to. The last firmware update gave me this problem with all bonded devices.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

D

DBSearcyAuthor

Contributor I

Thanks. LED is solid white. The app keeps saying the sub is connected again but it never shows up on the device list in settings

D

DBSearcyAuthor

Contributor I

Had to pay someone nearly $500 to come over to fix my system. Each device on the network needs to be factory reset and reinstalled for the new app to work properly. This is a cluster and Sonos should be ashamed of releasing a half baked product. Good luck to all.

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