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buzz
buzzAnswer
Grand Maestro
July 3, 2024

Which model speaker? What color is the SONOS App icon? Refrain from Factory Reset without further consult.

5 replies

Prodigy III
July 3, 2024

What is happening / what are you seeing in the app when you try to add the speaker?

buzz
buzzAnswer
Grand Maestro
July 3, 2024

Which model speaker? What color is the SONOS App icon? Refrain from Factory Reset without further consult.

BhdeliAuthor
Contributor I
July 3, 2024

I have the black Sonos 1 gen 2.

The app is black and just says Sonos.

at first it could never find the device from the app no matter how close I was.  
 

then it found me asked me to link up my WiFi and sign in with my WiFi password and keeps saying it’s not connecting after putting in the password and wants me to reconfigure something with the router. Why is this so difficult? How is this better than a blue tooth speaker from a high brand that is less hassle, needs no WiFi, apps and logins?

 

 

 

 

 

BhdeliAuthor
Contributor I
July 3, 2024

I have the black Sonos 1 gen 2.

The app is black and just says Sonos.

at first it could never find the device from the app no matter how close I was.  
 

then it found me asked me to link up my WiFi and sign in with my WiFi password and keeps saying it’s not connecting after putting in the password and wants me to reconfigure something with the router. Why is this so difficult? How is this better than a blue tooth speaker from a high brand that is less hassle, needs no WiFi, apps and logins?

buzz
Grand Maestro
July 4, 2024

Temporarily wire the speaker to your network.