Speakers

I have tried so many ways of getting the app to recognize my existing system and it still does not. I still have 2 Play 1 speakers that will not connect and when they do, a new bogus room is created and the other one is connected but system does not see it. How can I move this speaker from bogus Family Room 2 to Family room, as well as get the other one to be seen? This is the closest I have gotten to having a normal system after the app update!When will SONOS revert back to the old app??? This new one is horrible!!Thank you

Hello! If i pair my Sonos Arc with a One, will the sound still be in dolby atmos (Apple music) in the Arc or not? Thanks in advance for your answers and sorry for my bad english...

I recently purchased a second Sonos 100. When I had one, everything worked fine. Now that I have two, the system is very unstable, needs resetting daily, the reset process is inconsistent and the outcome is variable. The best I can hope for is that I can push directly from Apple Music, but often the two speakers aren’t listed as an option. I have uninstalled and reinstalled the app, created a new user account, done multiple factory resets. Nothing seems to work. Any stable solutions? I also read on here that you can’t actually set two Sonos products as an integrated system, you need a minimum of three. Is this true? All in all, very disappointing as the sound quality is good but only then the system periodically decides to work.    

Will these work with the ERA 300? I need longer cables than the ones included and don’t like using extensions. TRD Figure 8 Power Lead 3M - Black Angled 2 Pin IEC C7 UK Plug TV Power Cable Compatible with PS5, Xbox Series X, Samsung TV, Sony TV, LG TV, Panasonic TV: Amazon.co.uk: Computers & Accessories

There is an existing topic (6 years old), tagged as “Answered” but it has not been answered! If Sonos is waiting for technical proposals/advice/solution to start developing this feature, here is my 2 cents that Sonos can either: Enable Sonos speakers to be members of different groups, as well as surround group simultaneously.  Make Surround group speakers available to be chosen individually as the streaming speakers (e.g. Airplay) Worst case: add a feature to SONOS app to be able to create different templates/profiles/configs and switch between them. Or at least add a feature to Surround group to be able to adjust volume for each individual speakers and of course a “Reset” button to put it back to what SONOS app thinks is the best setting.  Similar to all other scenarios in the link above, I can only stream music to ALL speakers in Surround group or NONE. The pity is, if I am streaming music lets say only from my iPhone, I do not want the ARC to have the same volume as the Era 300s! I

If I have two pairs of speakers can they be controlled separately? will they both have to be on the same source and at the same volume?

Hi have two Sonos Connect units attached to two different hi-  fi systems.i would like to buy a Sonos Era100 to connect to my Samsung tv as well as stream music from my hi- fi system .i understand that Sonos S1 is not compatible with Sonos S1 app. Is there a workaround or do I have buy more Sonos stuff ?

Aka daisy chain. Many cheap bluetooth speakers can do this so it would be disappointing if the Roam can't. I do know that two Roams will not do stereo in bluetooth but I can't seem to find anywhere if it even supports two Roams or more in mono.Thanks

Hi Community,after reset of all speakers I brought them in my new guest wifi. The setup said, that it‘s completed but maybe my speakers can‘t be viewed. Then I should go into system setting. There the system constantly looks for my speakes but doesn‘t detect them. Any help?

Just got my first used sub working with used playbar. All was well till i muted the sub in the app with the toggle slider, now it just flashes slow green and i can’t unmute it.I have powered sub off/on, removed it from room, and put it back again, playbar plays success tune but sub still flashing green light.Is this a new app bug?How do you turn sub off when you don’t want it on? mute it? turn it’s volume down? switch its power off? My guess is the app is confused and has lost control of sub mute?When would power off/on the playbar help...

I have an issue that has not been raised before - does anyone experience RANDOM volume changes (e.g. sudden bursts of loud volume as well as songs ending in the middle [apparently NO VOLUME]).  I have a home theater setup with the ARC, sub woofer, and 2Ls (in remote areas).  ALL WORKED PERFECTLY prior to the APP change.  Lastly - the system now defaults (as in difficult to get ALL the rooms to play the same song throughout the house) to ONLY playing in the main bedroom.  What’s up with this!?Thanks to all for any help

Hi I’m looking into speakers for my kitchen reno.At first I had thought I needed the sonos speakers to control it with google home.  However it sounds like all i need to do is set the sonos amp to be the default speaker for google home.  This means I could use whatever speakers i want tied to the sonos amp.  Are there any other advantages to using 8” sonos in ceiling speakers i’m missing?  the alternative pair i was looking at was the 8” KEF CI200s.

iPad Pro, Era 300 ,S1 Samsung QLEDSpent 3 hours talking to tech support.  He had me download an app to share my screen and nothing worked.   Frustrated and clueless.  This evening I emailed the contact CEO and suddenly my Era 300 is connected to both the iPad and the tv but cannot add my S1 speakers to  the  mix.  Spoke top soon!  It just disconnected-no kidding!  Any advice?  Thank you,(Analog) Suze 

Since the new app update, my Sonos, when first powered up, will default to 0 volume.  I am conditioned to press the button then get to work, after a few minutes I realize it is not playing and see that the volume is at zero.  Just now I paused a song, and when I returned to play it, the volume was back at 0?  Am I missing something?  I see you can set the max volume, but no where do I see how you can set a default beginning volume?  Am I just asking too much?

I received an update yesterday thinking this would rectify the issues with Music Library and the queues!  I was mistaken.  Now the app is even slower and my Music Library disappears as a source every day.  My speakers also ungroup every day for no reason. The recent update was another example of poor developer code.  I kept getting an error that it could not connect to network- Try again!  Over and Over.  It finally update all my speakers except one- said there was an issue code 1000. There is no issue with my network.  Everything in my home runs just fine and have no issues except with SONOS.  I have invested heavily in SONOS to play my library music but I am the mercy of the playlist and shuffle.  There is still no crossfade icon in the new app.  Everyday, I have to turn it on from the app on my MAC.I honestly thought SONOS could do better than this.  This is almost two months since 80.00.04 was rolled out which was a debacle.   

If I start playing something on one device (my phone) and sometime later look at now playing on another device (my iPad) it’s not correct. It shows the correct queue but can’t tell what track in the queue is playing. Usually it tells me that it is the first track in the queue.Needless to say this never used to happen *also, this community asks you to select a topic but the app isn’t a topic heading. All of my problems relate to the app

A lot of the answers to trying to solve problems with this new app seems to revolve around user's routers. I’ve been using the same router for several years seamlessly with Sono's product. Now since this new app has come out, nothing remains consistent after what appears to be a successful set up. Voice assistant fails from day to day. Speakers drop off, come back then drop off again in multiple zones. I seriously doubt it's our routers when previously everything worked perfectly. I won't even attempt to keep trying to make it work like it used to until Sonos figures this out and give me back the use of my $7000.00 INVESTMENT.

My first gen Beam will not play sound most of the time unless I unplug the HDMI cable and replug it in.Then the volume is outrageously loud. I have factory reset the Beam with no success solving the problem. Changed out cable with a Sonos supplied HDMI cable. No success. Made sure my Samsung TV has the proper settings for HDMI. Not sure if the problem is with the Beam or the Samsung TV.  The TV uses an external box for all connections. I am definitely connected to the ARC HDMI connection. I have reset all connections between the TV, cable box and Beam. Any help is appreciated

Hi, I’m looking to wall mount a Sonos 5. I don’t have a socket up high on the wall. I could run one but it will still look messy I think having a plug on the wall. How do people usually do it? All I can think to do is cut the plug off, run the cable in the wall and use an inline fuse to make it safer, then hardwire into the socket. I know Sonos wouldn’t recommend it but can this be done and is it what people usually do or am I missing something?

Sonos: Please allow the minimum volume to be turned down - it doesn't matter what you set, it's just too loud. I have 21 of your devices and I also sell Sonos products to my customers - I'm always asked about the minimum volume, it's too loud!listen to your customers, please! 

Is there a sound delay when pulling bluetooth music from Roam to Play 1 speakers?  

Hi, I have arc sl soundbar and 2 one sl surround.  I verified the setup and it is all correct.  However, I still can’t get Dolby Atmos when playing movies like latest mission impossible.  Instead it is playing in Dolby digital 5.1.  Any thoughts on what to do?

Hi, I have a Sonos Roam and it is very hard to connect to. I have seen various threads on this site saying the same thing with the users more or less describing the same experience as me. I particularly share the sentiment on one user who explained how frustrating it is to decide you want to put music on, only to be denied by 20 minutes of trying to connect. All that happens is that the moment passes, and your wife looks at you disappointedly. When you consider how our phones connect effortlessly to everything else one has to ask how has Sonos made an expensive bit of kit that doesn’t connect very easily? And then you see the mess they have made with the app, and you realise Sonos is incompetent.  In most of the other threads, a chap called Ken Griffiths pops  up to tell the users that are complaining about their Roam that his is OK, so what is the problem? It must all be fine. He does this on many posts, not apparently realising that all is clearly not fine. I always find contribution

Was there some big botched update or something? I wake up to my whole system disconnected, nothing works. I try to factory reset one of my 8 speakers and it starts updating, my app is on auto update so that updated already.  i try to setup the rest and factory reset all of them and it none of them will connect. I didn’t change any of my network settings or anything.   What is this ****?  This is for my business too. Moderator Note: Modified in accordance with the Community Code of Conduct.