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Question

trying to add old play one to my system

  • July 21, 2024
  • 2 replies
  • 28 views

Have tried to factory reset play one, can’t get beyond orange flashing light

 I’m trying to add play one to my network of Sonos products but getting error 1,002

 

 help please

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2 replies

Stanley_4
  • Lead Maestro
  • 12291 replies
  • July 21, 2024

May need to call Sonos Support and have them manually push an update to it, if it is too far behind it won’t pick up the latest version.

Have it powered on and Ethernet connected if at all possible when you call.


  • Author
  • Contributor I
  • 1 reply
  • July 21, 2024

Thanks