cannnot remove surrounds

3 replies
409 views

I cannot remove my surrounds, they are Era 100s. I have an Arc , sub gen 3 and era 100s. When I click remove surround I get the message “ there was a problem removing your surrounds. Check the network connection and make sure your products are powered on”.

they are connected, powered on and working fine, I want to ove them to a different room and try using them as a stereo pair (before potentially buying a new pair (or something else) as surrounds.

Makes no sense. I could try a factory reset but I don't want to then find I can't use them at all- not confident - maybe if is to do with the new app?

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cgogerty

Enthusiast I

Same issue. Doesnt matter what device I try and remove I get the same error. Subs or Surrounds. Your not alone.

CG

P

PeterjclarkeAuthor

Contributor II

In the end I risked a factory reset. And them set them up as a stereo pair in a different , that's worked. But it's not he way it is meant to be done. It is a problem with the app.

C

Chris Glynn

Trending Lyricist I

Exactly the same issue here with surrounds and sub. I tried it after the first update dropped and it’s still not working on latest app update. Really frustrating.

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