Spaces & Setups

Got a gen 3 sub for use with the arc. Sub would not output sound after connecting via WiFi. Arc used an Ethernet cable. To try and fix the issue,  I tried turning the arc off and back on in order to set it up via WiFi. The arc turned back on but keeps blinking white light. The app can not detect the arc. i now have a non working arc and a sub that I could not get sound out from . Any ideas ?

Hello everyone. Since getting the ARC, I keep having issues with the ARC disconnecting from any audio sources. I have a LG B9 TV with the latest firmware installed. There were supposedly fixes for eARC on this release. Randomly no matter what the source, the ARC HDMI port will show its disconnected. This causes the audio to kick over to the TV, then about 5 seconds it shows the HDMI port has been plugged back in and switches back to the ARC.  Dolby Atmos does work from Netflix, Amazon Xbox1X etc, and it seems like when it is on Atmos it dosent do it at all. Its appears to be only with standard non atmos audio.    I have tried the following:   Swapped HDMI cables from the ARC to the TV. There is currently a HDMI 2.1 cable plugged in, replacing the stock cable that came with it. To be clear it did it on both the stock cable and the new 2.1. Changed audio settings on the HDMI port from the TV. There are only two options per HDMI port. Bitstream and PCM. I have changed the settings f

I have been waiting to upgrade my old Gen 1 Play:5s, and when the new products were launched yesterday I used my upgrade 30% off discount to preorder a pair of Sonos Fives and the Arc Surround Set.  Our home has a theater room that I have been waiting to build out, and now the time has come.   Originally I had thought about installing a 4k projector since we have enough room for it, however I’m unsure how the eARC connections and Dolby Atmos would work in this type of a setup.  It seems like I would have to buy some type of receiver to handle all of my inputs and ideally output eARC to Sonos and a video signal to the projector—not sure if this type of a setup exists.   It seem like the easier route would be to go with a TV with eARC support like the LG C9 where everything can connect to the TV and the Dolby Atmos audio goes to Sonos.   Does anyone have recommendations on the best setup to take advantage of Dolby Atmos with Sonos Arc?

I recently puchased the Sonos arc, along with gen3 sub and a pair of onesl as surronds. My initial idea was a use a signal box to split the video/audio signal from my apple tv 4k to a benq 4k projector and sonos arc. However, I unfortunately recieved a defective unit from benq, and thus I wanted to buy a tv instead. I know that OLED Tvs are probably best in terms of contast ratio, but I will be moving several times within the next few years, and I really don’t want to be moving those fragile thin screens around. As a result I looked at high end qled and led tvs such as sony x950h and samsung q90t. However, upon reading several threads from this community, I saw that people were having troubles getting their apple tv 4k working properly with sonos arc. This thread for example. It seemed to me that one possible explaination is that sonos arc does not support LPCM. I noticed in one of the threads that someone had gotten their lg CX + Apple TV 4k to send dolby atmos properly, but with ev

I’m not able to connect my new Sonos Arc with the S2 app.   Details of my setup: I have 2x One SLs setup as a stereo pair All devices connected by WiFi My router is a BT Hub 6A (BT Smart Hub 6) No WiFi Extenders Using iPhone XS Max for controller My Arc is detected, I press the sync button and it just fails to connect. Things I’ve tried already: Connecting directly to router via Ethernet Factory Reset Reinstall S2 app on iPhone  Is there anything else I should try? Many thanks,   Adam

I’m getting a hard time trying to keep Sonos Arc connected to Sony Tv. Most of the time the Sonos Arc is displayed on the connected devices list as “Audio System”.  After restarting TV, turning off Bravia Sync (removing registered devices) several times or factory testing Sonos Arc I got to see on the Bravia Sync device list “Sonos Arc”. Then the setup completes and I can use the Sonos Arc. If I turn off the tv and try to watch tv later, the Sonos ARC doesn’t work again. I need to disconnect AppleTV 4K, ps4 and cable STB in order to make it work again.   any ideas?   thanks for your help

Hi I don't know if its just me that finds this, but I find the volume control on the ARC a little odd. Watching movies/TV via eARC. I find that the volume can jump to quite loud with a few clicks of the volume up, and vice versa if I press volume down it can get very low with just a few presses. It doesn't seem to adjust the volume in steady incremental steps to me. Anyone else find this?   To add these adjustments are all at relatively low volume on the scale itself, not needed to go past the quarter mark on the bar due to how loud it can suddenly get.   I also have loudness off.  

Hi, I just purchased the Sony Bravia XBR-65X850D and hooked it up to my exisiting 5.1 Sonos Surround sound that I was using with my previous TV. I have two play 3s I'm using as the the rears, the playbar for my fronts and center, and the sonos sub. But I'm getting sound drop outs. It doesn't matter if I'm watching live, on demand, or a recorded show on my DVR- the sound will just cutout for a second or two and keep doing that intermittently throughout the show. It may happen five or six times during the duration of an hour long show. It's not too too bad but it does get kind of annoying. And it didn't do this on my last TV. Anyway to fix this? Thanks, G

Hi All, would anyone be able to confirm what TV’s are compatible with the Arc based on the surround sound supported? Most smart/TVs indicate Dolby Digital Plus under “surround sound supported” specifications; however I’m not sure if that is compatible with the arc Dolby atmos specifically . Appreciate your help!

Are the songs on the Hot Country Sonos Station updated daily? If not, how often? How long is the playlist? It seems like I hear the same songs after listening all day. Thank you.

I’ve been trying this setup, turntable via phono box s via sonos connect , sonos connect with  rca cable to each beolab 4000 , speakers set on line  There will be only sound from one speaker, when i switch cables it’s the other speaker. Same problem with any source (pc , iPhone),  only when i play spotify both speakers will play. I have tried with two different sonos connect, with two beolab 4000 and one beolab 6000, with different rca cables, same problem  

Hello, I am having a lot of problems with the speakers showing up on my device My setup: AMP and Play:1 connected over wifi with an Eero mesh system. In a perfect world I would use Ethernet for all of them but that really isn’t an option. Both of them should have no signal strength issues, and their IPv4s will not change. When I was first setting them up, it was a lot more difficult than it usually is. I would be able to find the device but it wouldn’t connect to the network. After a while of messing with things and a lot of luck, I managed to get both of them connected simultaneously. At which point they worked for a day before I was unable to connect to them through the app. And haven’t gotten it to work since. I have tried several factory resets but nothing seems to get them to work. I can see them to set them up but it just won’t play nice with my network.

Hi all, just got my Sonos Arc and connect it with my Sony TV(55X80H 2020) but I got this problem where my power button on the remote just doesn’t work but the other command (volume, channel, etc.) is all working. From my seating position the Arc is blocking the TV IR receiver but since Arc has the IR Receiver (and IR repeater mode) I thought it supposed to work.    so for me to turn off the TV, I have use the remote really high up so the IR receiver on the TV can see the remote. Tried to change settings on the app but still no progress. Is it something with the software? 

So annoying Sonos, My Sonos 1 stopped working with recent app update. What do I do?? Anyone else face the same issue??

So S2 is all white again!    where did Dark mode go

I realize this is a minor problem, but my LG C9 65” is on a table in my family room and my new Sonos Arc sits right in front of it. The LG sits pretty low so that the Arc cuts off the bottom of the picture. I assume others have this problem also and wondered if you’ve found a workaround. My thought was to put something under the LG’s stand to raise it 4-6 inches but am having trouble thinking of something that doesn’t make it look homemade.  Any ideas besides just live with it? Thanks, Mark

I gifted a Sonos Beam to my brother who owns a 2013 Samsung TV Model # UN32EH4003F   What type of connection wire or adapter  does he need to successfully connect the Beam to that model Samsung TV?   He's been unsuccessful trying a few different adapters.   Thanks for any assistance!

I currently run Deezer Elite -- this is an FLAC stream.  I was told by an audio salesman that while Sonos runs FLAC the audio you actually get is less than CD quality due to Sonos’ own compression.  Is this true? If so, does the broader band of S2 eliminate said compression (or is the improved sound quality only going to be when you upgrade a stream all the way to HD) Would this elimination be immediately audible or do we need to await further updates?  

I have a playbase in a 5.1 setup with two play: 1s for the rear channels and a sub.  I love the setup EXCEPT for the terrible lack of separation on the front left & right channels.   Can anyone comment on how the Arc performs in this regard?  Most of my content is NOT atmos, just normal DD5.1 I'd upgrade if I thought things that are supposed to be to the left of the screen would sound like they are actually to the left of the screen and not just slightly off center. If the separation isn't improved I don't see much reason to upgrade. Thanks in advance.

Hi Everyone, I just received my Sonos ARC soundbar and subwoofer.  I installed the system last night and configured my TV, streaming services, and NAS based music library.  Each of these input types have different volume profiles.  Streaming services (amazon, spotify, pandora) all output volume consistent to what I am used to with my Play 5 (Gen 1 - not installed in this house).  The MP3 music library is lower in volume and the TV is even lower in volume.   I would think that I would not have to have the TV at 75% volume to get room-level listening.  Same thing with the MP3 library- 80% starts to get the volume a bit loud.  If I switch over to the streaming services, at 80%, the volume is very loud. I am not seeing anything in the support forum related to the ARC (some playbar optical info notes this).  My TV is hooked up via HDMI Arc and the ARC communication is set to PCM (bitstream is the other option).   Any advice is greatly appreciated.  Thanks.  

For privacy concerns, How do i turn of the microphones on my system? I have 4 Sonos One and one Sonos Beam and Sonos AMP. Cant find the feature in the app.

I’ve been tasked with installing a Sonos Home Theater setup in a room with three glass walls. The client has a projector mounted on the back wall (the solid wall) and a drop down projection screen on the center glass wall. I’ve been asked to design a system that will minimally impact the views when the screen is not in use. On top of those challenges, there is not an easy way to snake cable from the back of the room to the front, which is why I’m hoping a wireless Sonos system might be a good fit.    What I’d like to do is the following:   -Sonos AMP in the back of the room receives audio from an AppleTV (either HDMI or optical)  -AMP powers two passive rear surround speakers -Two ONEs on floor stands in the front of the room for front L&R (and phantom center?) wirelessly receiving audio from the AMP -A SUB wirelessly receiving audio from the amp     Would this work? It seems SHT isn’t designed for projection setups where the video source is in the rear of the room instead

Hi I’ve an old tv so have to use the optical adapter to connect my beam. The issue is the beam and the tv plays sound. So it’s creating an echo. How do I turn off the sound on my tv 

Hello have new Sonos move and able to register listen and connect through my phone.  when try to find the move throguh other mobile he wasnt able. I tried both create new account and also to find existing device with no success.  after download the app on other deviced, how can i connect the move to more then one mobile device?

When I launch on Android phone (working fine with my Play 1 based  setup 2 days ago) it says S1 controller is not compatible, and insists I upgrade to S2 controller. The store says S2 is not available in my region (UK) but the text is all chinese or japanese. I’m now stuck in thsi stupid loop. I have reset , uninstalled , reloaded searched for the existing system (rwhich uns fine on my PC) all to no avail. total time wasted so far 4 hours! I have to say that the constant upgrdes and re-loads every time I move between 2 houses has made using Sonos a complete waste of my time - really very disappointed as the system works well when it works - but is less than useless when tghis kind of thing happens.  It stopped working on my ipad ages ago and will be thrown out when the final controller tells me its not compatible . Grrrrrr The advice that I can carry on using s1 is of no use if the “you need to update to s2” message wont go away. All and Any help would be appreciated